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Shoppers Drug Mart Customer Service Phone, Email, Contacts

Shoppers Drug Mart
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1.2 1537 Reviews

Shoppers Drug Mart Complaints Summary

88 Resolved
1447 Unresolved
Our verdict: If considering services from Shoppers Drug Mart with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Shoppers Drug Mart reviews & complaints 1537

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Newest Shoppers Drug Mart reviews & complaints

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M
7:37 pm EST

Shoppers Drug Mart No public washrooms.

You would think a store that big could accommodate customers who spend tons of money there. But no. You are told to go to SOBEYS or A&W to use a washroom

I hope, this catches up with Shoppers and affects them. After all, YOU depend on people to thrive. No respect for your customers. It isn't cool. You have lost my business completely. I will tell everyone I know to go elsewhere.

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5:06 pm EST
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Shoppers Drug Mart Pharmacy, 1125 Davie St, Vancouver BC

Greetings:

Over the last 30 years we have had occasions to use the various pharmacies at Shoppers Drugs Stores with unpleasant experiences.

My husband is eighty-one years of age and has had four operations in the past two years.  It requires that he takes eight different prescribed pills daily.

We are not impressed with the service we get from your pharmacies. We have tried to use the Shoppers pharmacy at #100, 6 Homer Street, Vancouver BC which is less than a block from our residence and every prescription was a hassle. Do I have my husband’s permission. Have you a written letter signed by him for copies of receipts, etc.

Because I shop a couple of times a week at the 1125 Davie St, Vancouver BC Shoppers store for groceries and cosmetics we thought we would try them for a new prescription. Shoppers advertise Shoppers Drug Mart Delivery in as little as 2 Hours.  It took over two and a half hours to get the prescription filled from the time the doctor phoned the pharmacy until I could pick it up.  Even though I presented my BC Card, my husband’s BC card and my Blue Cross card I was asked five times who I was and did I have my husband’s permission to pick up the prescription.  The experience was a frustrating and embarrassing interrogation as if I was asking for illegal drugs. They were rude and lacked any kind of Customer Service skills.

They have got my first and last prescription and if asked I would never recommend Shoppers Pharmacies for prescriptions to anyone.

Regards

Mrs. Lil McVittie

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4:33 pm EDT

Shoppers Drug Mart Ridiculed by onlookers and staff.

The check-out at this location has facility to use one's credit or debit cards but will not allow customers to do so. They will only take cash. Many people do not want to use the self-checkouts but are forced to even with great difficulty and great discomfort.

It is humiliating and rude to stand in line at the only check-out and to be told "cash only" and then to be laughed at be the staff and others in line. I didn't see the very small hand written note 'cash only' attached to the electronic device specifically designed for payment with cards. This is a very serious situation and this store management will be held accountable for this very destructive and harmful treatment.

The insensitive treatment of customers will eventually result in going elsewhere for purchases. Many people in my community are complaining about this. Some are organizing a boycott of this store. Shoppers (the management at this store) doesn't seem to care or realize that it will cause great harm to people and to business.

Claimed loss: Dignity and respect.

Desired outcome: Apology, Justice and change of policy.

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11:17 am EDT
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Shoppers Drug Mart Customer Service at North Hill shopper center location

November 2, 2023 around 6:00 p.m. doctor faxed over a prescription to North Hill Shopping Centre location, watched the PC Health app for the prescription to show it is ready for pick up until 11 p.m. but it never showed up. November 3, 2023 checked the app again to see if prescription there and it was not. Around 8:55 a.m. tried calling the pharmacy (online says pharmacy opened at 8 a.m.) to see if they received the prescription. After 20 minutes on hold the call was not answered despite phone being picked up multiple times and put back on hold. Had to hang up to to go back to work and try to call again later. I always have issues trying to contact this pharmacy with this same issue and have been there when the phone has continually rang and no one answers it. When I have to call my other pharmacy I am never on hold for more than 5 minutes and they have less pharmacy staff than this one.

Desired outcome: Customer service training and training on how to handle high pace/high demand job.

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12:28 am EDT
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Shoppers Drug Mart Pharmacy

My local shoppers is always running out of medication so far this year they have run out of ensure, testorone, tylenol 3 tylenol4 and the only thing they say is supply chain issues well that is not good enough I go across the street I get what is perscribed I donot belive that they even try to have things for their regular clients with lifetime prescriptions very poor service the location in question is in strathmore alberta

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F
9:09 am EDT

Shoppers Drug Mart Hiring

Shoppers is hiring volunteers without posting job postings on websites. It’s internal group of employees asking money to individuals to join as volunteers first and then promising them permanent position. There is nothing on their careers website and they entertain walk in and accept bribe. I was asked to join as volunteer and told pay 300$ by an employee at shoppers Drug Mart at Kingston Road. After 1 week, they told me that they can’t hire me because they don’t need anyone and indian lady working in pharmacy refused to return my money. Address is 2999 kingston road Scarborough. If inspections are done at that location you will find unofficial volunteers working there.

Claimed loss: 300

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1:18 am EDT
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

Shoppers Drug Mart - How I was treated today in a Shopper's Drug Mart in Sidney BC

Hello, Today I went into the Shopper's Drug Mart on Beacon Ave in Sidney BC-there is only 1 shoppers in town. I recently relocated to Vancouver Island. I have been a customer at Shopper's Drug Mart for years and I have always had positive experiences. Today when I got to the mall where Shopper's is I had a small white bag of some garbage and it wa...

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6:41 pm EDT
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This review was chosen algorithmically as the most valued customer feedback.

Shoppers Drug Mart - Shoppers web site prices and in store prices

Good Afternoon, I am emailing with my complaint. This is the third time I have searched an item for price and stock on line Shoppers Drug Mart site to find item price and available stock. When I have gone into the store to purchase the price is different. I am a 71 year old Women who does not appreciate making a trip to find out the price is different...

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4:39 pm EDT
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Shoppers Drug Mart Covid-19 vaccine refused to senior citizen

I took my mother to her Covid-19 vaccine appointment today at Yonge and Finch branch of Shoppers Drug Mart. She is 85 years old and finds it difficult to make frequent trips to the pharmacy. She was refused a Covid-19 booster vaccine shot on the grounds that 166 days had passed since her last booster and they need 168 days to pass. Shoppers Drug Mart requires a person making an appointment online to enter the last vaccine date, and so I would have expected the online system to disallow her from making an appointment if it was such a strict rule. Second, the pharmacy called us to confirm the appointment in the morning further giving us the message that it is no problem. Finally, I have received vaccine doses a few days ahead of time previously at other locations and apart from the pharmacist informing us that we are few days short, there is no issue and the administer the dose. There were what looked like a couple of young interns screening customers for Covid-19 appointments and they had no commonsense or human consideration whatsoever (they did not even look at my mother to notice how frail she was). I really found this treatment of a senior citizen unsettling and I want to complain formally.

Desired outcome: Unclear, but someone acknowledging that they could have handled this case differently as opposed to lecturing us like a lawyer may be a step in the right direction.

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1:48 pm EDT
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Shoppers Drug Mart Product prices compared to other stores.. Getting bad at shoppers

l went to buy fabric febreeze at your store and it had gone up to almost 10 dollars...l usually pay around 5.99 and sometimes on sale for 3.99...of course l was not buying it for 10 dollars l left went to another store in my town and got it for 5.79 same exact one your store had for 10 exactly same size too...and your tooth paste goes from almost 9 dollars one week till 4 dollars the week following...why are you gouging your customers...l cannot afford to shop at shoppers anymore ...l am on a senior pension and no l cannot get what l need at senior days with those prices..points mean nothing if the price is too high and many times doubled...l have already taken all of our perscriptions from shoppers and moved to another pharmacy not related with shoppers because of issues...your prices are shameful...l cannot afford you anymore sadly

Desired outcome: [protected]@gmail.com

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9:46 pm EDT
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Shoppers Drug Mart Pharmacy

I found my eye very uncomfortable and I could see I got a bump on my lower eyelid. It was an emergency situation so I immediately went to shoppers and looked forward to some help from pharmacy. However, the worker was so rude and impatient and I felt very disrespected. She did't even listen to me and kept interrupting me when I was trying to explain. It was an awful and frustrating experience and I really do think this is a serious problem!

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2:37 pm EDT
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Shoppers Drug Mart - Pharmacy

I visited the pharmacy on 10835 City Parkway, Unit 101, Surrey BC V3T 0L2 for an antibiotic prescription on Friday, October 13th around 7pm. The pharmacist decided to take her 20 min break after I had already completed the assessment form. Upon her return at 7:30pm, she was completing the assessment, asking if I have a wide range of illnesses using MEDICAL...

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9:38 pm EDT

Shoppers Drug Mart Misinformation / lack of responsibility

Oct 14 , 2023, Employee name - Surbhi. At 6:59 pm we called The store to inquire about the availability of enfamil baby formula A+ 2. The employee(Surbhi) confirmed 4 boxes in stock. when we arrived at 7:20 ish there were none. The same person who answered my call refused to take responsibility of her action by saying if they are not on shelf then we dont have them. We drove 21 km for nothing . It is so frustrating that the employee gave wrong information/ without checking instore stock And didnt even apologize.

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6:16 pm EDT
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Shoppers Drug Mart Covid-19 appointment and service 1077 north service road

Customer Service Department

Shoppers Drug Mart

1077 North Service Road

Mississauga, ON

Subject: Complaint Regarding COVID-19 Vaccine Booking and Service

Dear Sir/Madam,

I am writing to express my deep disappointment with our experience today at your Shoppers Drug Mart 1077 North Service Road, Mississauga, ON, specifically regarding our COVID-19 vaccine booster appointment.

Upon arriving at the pharmacy for our 4:30 pm appointment on 10/13/2023, we were informed by the Pharmacist, Mina Shenouda, that only the older COVID vaccine was available. This lack of transparency was a concern, as it was not indicated on your website.

What compounded our dissatisfaction was the pharmacist's dismissive and condescending attitude. When my husband raised concerns, the pharmacist failed to offer any apology or explanation. Furthermore, the pharmacist offered to apply the older vaccine, which we declined as it was not what we had booked for.

We believe that your website should clearly state vaccine availability. However, the pharmacist did not address our concerns properly and offered limited choices, failing to provide constructive assistance.

As senior citizens, we had taken considerable effort to book the appointment and drive 5 kilometers to your pharmacy. We expected respectful treatment and better service.

In the interest of public health and safety, it is vital for healthcare providers like Shoppers Drug Mart to provide accurate information and compassionate service, especially to seniors.

We hope our feedback will prompt improvements and appreciate your response to this complaint.

I would give a negative rating if there was an option.

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7:23 pm EDT
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Shoppers Drug Mart medicine dispensing error

Hello - we are in need of help! Our 11 year old male dog was prescribed Meloxicam for arthritis. The tablet form is dispensed at the human pharmacy. The Shoppers Drug Mart at 49505 Yale Road in Chilliwack was brought the prescription. The prescription was clearly written by our vet. The medication was not dispensed according to the prescription. The prescription was for 1/2 tablet once a day. The bottle said 1/2 a tablet FOUR times a day. Both pharmacists had admitted their mistake to the vet. The pharmacy manager admitted the mistake to me and the vet.

Our poor dog suffered a quadruple overdose which led to a perforated ulcer, much pain & suffering and 30 hrs at the Animal ER in Langley - not to mention the anguish for us - we almost lost him. Shoppers Drug Mart has tried to access the blame to the veterinarian because of a very common abbreviation that was used. I have asked SDM how many prescriptions were brought to a SDM that were written by veterinarians and used the same abbreviations…. We received a letter today where Shoppers Drug Mart has basically washed their hands of us and our claim.

We are in need of help with this - Shoppers Drug Mart and their insurance claims adjuster, Claims Pro representative, Carolynn Westlake are bullying us. Our vet/hospital bills are up to $3,500 with more to come. Our pet is recovering but the vet feels he should be monitored for a year to check on his liver & kidney function. Shoppers Drug Mart is representing that they have been in contact with one of the pharmacists insurance but not the other. Do they think that we should be able to find that insurance company? We are flabbergasted.

We have been long long time Shoppers Drug Mart Pharmacy customers and are appalled that they think they can just say they can’t do anything….. We have attached some documents and have many many more if you like.
Sincerely,

Debbie & John Harper

[protected]

Desired outcome: would like our expenses to be reimbursed

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2:09 pm EDT

Shoppers Drug Mart 2 google play value $50.00 each

Purchased Oct. 10. 2023 at Shoppers Drug Mart, G.G. Pharmacy Inc., 6139 Quinpool Rd., Halifax, NS, B3L 1A2, Tel.: [protected]

Just scratched the numbers were not readable reported the matter at Shoppers Drug Mart, 5524 Spring Garden Rd, Halifax, NS B3J 1G5

Tel.: +[protected]

The manager simply said we do not return the gift cards you should scratch them carefully call the office, in other words my hundred dollars is robbed.

Please let me know if this answer constitutes Robbery in a most refundable western civilization giving customer the benefit of the doubt. This answer is like hitting someone in the head "Verbal Assault".

Please let me know, what to do.

Sohail Morris

Tel.: [protected]

Email: [protected]@outlook.com

Desired outcome: Want my Money back

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3:22 am EDT
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Shoppers Drug Mart Very poor customer service at checkout.

I go to the checkout and find that the only cashier on at the time and another customer were having a chat. I had places to be, and they just kept talking on and on like driveling idiots. Completely oblivious to the fact that there was a customer trying to pay. Listen, I know you guys don't care about anyone but yourselves, but at least have a modicum of decency and let other people make their purchases. After waiting and waiting, they finally get down to slowly...and I mean SLOWLY work through the single purchase the customer was getting. A bottle of Ginger Ale I believe. So after they finally get done. I put my items on the counter, and then it turns out. The cashier, in her babbling, forgot to charge the customer for a bag she wanted to buy. Turns out the customer didn't figure it out either. I guess they were too busy being inconsiderate [censored]s to notice. Well then they slowly processed that purchase. Finally done, I get my items processed. Cashier never once apologizes for the wait, takes her sweet time with my purchases as well, it was only 3 items. I left shortly afterward. The drive home took less time than the time I had to wait in line.

Desired outcome: Cashier needs proper coaching. One to keep conversations quick and short so as to not inconvenience other people. They should also show some consideration for customers and their time. They should also how to not be snail.

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11:50 am EDT
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Shoppers Drug Mart Blood glucose log book

Oct 1, 2023 I was told at by local pharmacy that the shoppers drug mart blood glucose log books are no longer being printed and distributed through the pharmacies. I just got off the phone with a customer service rep who was unable to answer this question. She told me to call another pharmacy and ask if they have it.

The log book is a useful tool that helps me track ,not only glucose levels but what was eaten, what carb factor I used, whether or not I needed a snack or a rescue glucose source during exercise or during the night. I may have a similar meal in the future and it's easy to check back to my previous meal and see the carb factor I used and what my glucose reading was at the following meal. Going forward this helps me determine a more accurate insulin dose now and in the future. I also use it to track my insulin dosage locations, helping to manage my injection rotation.

Desired outcome: I would like the product "blood glucose log books" to continue to be available to the diabetics who depend on them

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1:27 pm EDT
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Shoppers Drug Mart Pharmacy staff uncooperative

This happens around 12nn september 28, 2023 in shoppers drugmart 1155 main st. -Danish Zubair Pharmacy Ltd.Im looking for tylenol complete capsule and when i found one i asked quickly one of the staff in pharmacy with eye glasses long hair south asian if she could scanned it quickly cause theres no price sticker showing on the shelve. She then replied “she cant do it and its a drop off area” i told here if she can do it quickly aince shes not doing anything and just standing in front of the counter but she said “No and go to front”. I went to the front and scanned it. I just realized thatbits not fair for the consumer to be reponded like that since she could have done it while shes in the counter in the pharmacy. I went back to her after buying the stuffs that i need and ask her about her name and she said”why? If you wanna complain go complain and im not giving you my name and its not my Job”. Im actually stunned and ask and talked to the manager. The manager says sorry and he said that she will talk to the lady about it and apologizing. I just want to give justice that the staff should be told and reprimand if necessary for being not helpful and arrogant. Thank you and hope shoppers

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2:27 pm EDT

Shoppers Drug Mart Smile direct club teeth whitening kit

Purchased this $80 teeth whitening kit from the 1202 West Pender St SDM in Vancouver and the whitening pens turned out to be defective. SDM refused to refund or exchange the product for me & referred me to the manufacturer. The manufacturer said there is nothing they can do because the item was purchased through the retailer, therefore I must deal with them. SDM declined my request once again. Complete disregard for fairness & decency in this situation.

Desired outcome: Refund

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Update by Manny999
Sep 27, 2023 1:59 pm EDT

Terrible customer service concerning a faulty product I purchased at a Vancouver store. They just pass the buck to the manufacturer who in response told is we need to deal with SDM directly because that was where the product was purchased. SDM does not care about customer loyalty and have been very dismissive.

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Shoppers Drug Mart In-depth Review

Product Range and Availability:

Shoppers Drug Mart offers a wide variety of products, ranging from pharmacy items to beauty and personal care products. They have an extensive selection of popular brands, ensuring customers can find their preferred products. The store is well-organized into different categories, making it easy to navigate and find what you need. Both in-store and online, Shoppers Drug Mart maintains a high level of product availability.

Pricing and Discounts:

Shoppers Drug Mart offers competitive pricing compared to its competitors. They frequently run special discounts and promotions, allowing customers to save money on their purchases. Additionally, they have a loyalty program that rewards customers with points for their purchases, which can be redeemed for discounts or free products.

Customer Service:

The staff at Shoppers Drug Mart is known for their knowledge and helpfulness. They are always ready to assist customers with any inquiries or complaints, providing prompt responses. The staff is also well-trained in product selection and recommendations, ensuring customers find the right products for their needs. Whether in-store or online, Shoppers Drug Mart provides excellent customer service.

Online Shopping Experience:

Shoppers Drug Mart's website is designed with user-friendliness in mind. The website is easy to navigate, and the search functionality allows customers to quickly find the products they are looking for. The product descriptions and images are accurate, giving customers a clear understanding of what they are purchasing. The checkout process is seamless, and there are multiple payment options available for convenience.

In-Store Experience:

Shoppers Drug Mart stores are well-laid out and maintained, providing a clean and organized shopping environment. Shopping carts or baskets are readily available for customers' convenience. The waiting times at checkout are generally minimal, ensuring a smooth shopping experience. The store ambiance is pleasant, creating a comfortable atmosphere for customers.

Pharmacy Services:

Shoppers Drug Mart's pharmacy services are reliable and accurate. They efficiently fill prescriptions and ensure the correct medications are provided. In addition to prescription medications, they have a wide range of over-the-counter medications available. The pharmacists are knowledgeable and offer consultation services to address any concerns or questions. Customers can also conveniently refill their prescriptions online.

Beauty and Personal Care:

Shoppers Drug Mart offers a comprehensive range of beauty and personal care products. Customers can find everything from skincare to makeup and haircare products. Testers or samples are available, allowing customers to try products before purchasing. The staff in the beauty department is well-informed and can provide expert advice. They also offer beauty services such as makeup consultations and skincare analysis.

Health and Wellness Services:

Shoppers Drug Mart provides various health clinics and services, including vaccinations and flu shots. They also offer home healthcare products and equipment to support individuals' wellness needs. Additionally, they organize wellness programs and workshops to promote a healthy lifestyle. Shoppers Drug Mart ensures accessibility for individuals with disabilities, making their services inclusive.

Delivery and Shipping:

Shoppers Drug Mart offers multiple delivery options, including in-store pickup and home delivery. The shipping fees are reasonable, and the delivery times are generally prompt. The packaging is of high quality, ensuring the protection of products during transit. They have customer-friendly return and exchange policies for online purchases.

Community Involvement:

Shoppers Drug Mart actively engages in sponsorships and partnerships with local organizations, supporting the community. They are involved in initiatives that promote social causes and charities, making a positive impact. Shoppers Drug Mart participates in community events and fundraisers, further strengthening their ties with the community. They also prioritize environmental sustainability through their contributions.

Overall Customer Satisfaction:

Customers consistently rate Shoppers Drug Mart highly for their overall shopping experience. The feedback is overwhelmingly positive, highlighting the store's excellent customer service, product range, and competitive pricing. Shoppers Drug Mart is often regarded as a top choice compared to its competitors. While they excel in many areas, there are always opportunities for improvement, such as expanding product offerings or enhancing online shopping features.

How to file a complaint about Shoppers Drug Mart?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Shoppers Drug Mart. Make it specific and clear, such as "Incorrect Prescription Filled at Shoppers Drug Mart."

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Mention specific key areas such as customer service, pharmacy errors, product quality, pricing discrepancies, or store cleanliness. Include relevant information about any transactions, such as the date, time, and location of the Shoppers Drug Mart store. Clearly describe the nature of the issue, including any steps you took to resolve it and the response received from the company, if applicable. Explain how this issue has personally affected you, whether it be inconvenience, financial loss, or health concerns.

5. Attaching supporting documents: Attach any relevant documents or images that support your complaint. This could include receipts, prescriptions, correspondence with the company, or photos. Be cautious not to include sensitive personal information that could compromise your privacy.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred as a result of the issue. In the 'Desired Outcome' field, specify what resolution you are seeking from Shoppers Drug Mart, whether it be a refund, an apology, or corrective action.

7. Review before submission: Carefully review your complaint or review to ensure that it is clear, accurate, and complete. Check for spelling and grammar errors, and verify that all relevant details have been included.

8. Submission process: After reviewing your complaint, click on the 'Submit' button to formally file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any responses or updates regarding your complaint. Be prepared to engage in further communication if necessary to resolve your issue with Shoppers Drug Mart.

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Shoppers Drug Mart contacts

Phone number

+1 (800) 746-7737

Website

www.shoppersdrugmart.ca

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