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Public Storage Customer Care Service

Public Storage

P.O. Box 25050
United States - 91221-5050

Customer Support Phone Numbers

Executive Officers

Ronald L. Havner, Jr.
Chairman of the Board,
CEO and President

John Reyes
Senior Vice President and CFO

David F. Doll
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Public Storage Complaints & Reviews

Public Storage - California, Pasadena / Stealing

Meto45 on 2016-05-06
This is in refrence to on whats going on at the Pasadena Public Storage . Yesterday it was a guy in a AT&T truck with uniform saying he's from Corp. in Glendale . I think not . He had bolt cutters, and hanging with manager cutting peoples locks off and taking peoples things from there units . And...

Public Storage - Washington, Redmond / Payment due changed after notice to vacate given

Dave Reiman on 2016-03-07
Chronology of issue: 1. On or around Feb 24th, 4pm…I went to the Public Storage office 15510 NE 90th St Redmond, and advised the young man behind the counter that I intended to move out on March 3rd. I asked what the procedure is and how the rent for March would be calculated or pro-rated. He...

Public Storage - New York, Woodside / employee

EvelynQ on 2016-01-15
My husband and I are old customers of Public Storage, I had a unit for almost 7 years, 3 years ago, with no problems. I needed to rent out again another storage space, unfortunately my landlord sold the home we were living in and left us in a bad situation, so we are going to put the same...

Public Storage - Florida, Jacksonville / Bill increase

Jazzy27 on 2015-12-12
On my December statement I got an $30 dollars increase add it to my bill without any knowledge. When I called the Pubic storage customer support I was told that as a company they have the right to increase the bill as often as they would like. I was also told to be prepare for another...

Public Storage - California, Pasadena / Racial Profile

Reviewer40198 on 2015-12-02
In the Pasadena, Ca. area the Manager name is Tony, he goes into people units without asking and barking out threats . The staff at that location is very rude, that is the East Colorado blvd ., Pasadena, Ca. 91107 . By Tony have a anti-American attitude . He talking, his country this, hi...

Public Storage / Infestation of mice/rat/damaged items

Reviewer85017 on 2015-11-12
Arranged to remove my items the first wk of Nov, 2015. Received a bill for $155.00 my contract amount was $130. I sent an email to try to find out about any increase and that its the law to give a 30 day notice. No reply. Up until I arrived at the gate to get my things and pay any amount...

Public Storage - Virginia, Manassas / Rent for unit constantly being raised over 1.5 years

Laraine Doyle on 2015-11-09
I've rented from Public Storage for approximately 8 years. I transferred my unit to a smaller space, different location and less cost in 2014. I now rent at 7909 Sudley Road Manassas, VA. I called my location on 11/09/15 and complained about the escalting rent. The staff referred me to...

Public Storage / File Complaints on This Company with Your State's AG and the US Attorney's Office in Your State

Reviewer32294 on 2015-10-29
They have been committing fraudulent and unsavory business practices for years. I have just discovered that the alleged "certified mail tracking numbers" they say that are issued with the auction notices they allegedly mail are BOGUS. I recently wrote to the USPS to confirm a couple of...

Public Storage / Untrue representations

Reviewer28503 on 2015-09-09
Act 20490985 1) 3 months ago I changed my credit card at PS. Received a collection call from Ben at Property 08409. I knew that it was impossible. Traveled a long distance to Ben- again presented my (new) credit card to be used. I was assured that the problem was solved. Early this month...

Public Storage - Iowa, Charlotte / Storage insurance

Reviewer13020 on 2015-09-02
Jo the mgr. Rebecca the district mgr. Are horrible and thieves they hire thieves and they cover for them also horrible customer service won't file a claim when items are obviously STOLEN BEWARE OF PUBLIC STORAGE ON n Sharon amity and their staff!!! ABC would not offer insurance

Public Storage / Violation of policy

dkbush on 2015-07-27
/Good Afternoon, I am writing about at violation of my rights! The storage facility did inventory without permission, 2) The sold my unit before 9/19/13 the date listed on the invoice listed below. 3) The Regional V-P Dan refused to give more infomation Customer Information Donna...

Public Storage - Illinois, Bridgeview / Refusal to release property

Michael minor on 2015-07-08
A storage locker was rented and was 30 days past due. Full payment was made only to have the employee kate refuse to remove their lock for 45 minutes. She then told me i was a f****** idi****-and refused to give me insurance papers to file a claim for missing property. I understand that...

Public Storage - Georgia, Suwanee / High Pressure Sales Tactics

Mr. Goldfinder99 on 2015-06-19
Public storage is nothing more than a sales/marketing organization disguised as a storage business. The personnel move from facility to facility. It is heavily sales scripted. When you first make the call to the 800 number, in a matter of minutes you will get the feel that you are in a car...

Public Storage - Alabama, Jacksonville / Poor service, crooked price hikes

joseph ware on 2015-06-05
Do Not Buy Into There $1.00 For First Month !!! I Got A Huge Unit, For At The Start $199.00 A Month...a Year Latter, Or Just Over That, Im Now Being Charged $320.00 A Month !!! Thats Way Higher Then Any Cost Of Living Increases...they Constantly Give You 30 Days Notices There Raising Your...

Public Storage - Ohio, Columbus / Poor business Practices/

JillRenee on 2015-04-07
I too am frustrated with Public Storage. I've been a customer since 2010. I was pressured and told that I had to carry insurance. I was also told that I had to purchase their locks. My unit doors did not go all the way to the ground so water came in every time it rained. They...

Public Storage - Florida, Altamonte Springs / John Lewis, District Manager

Devasted Mother on 2015-03-23
I have been a customer of Public Storage for many many years. Personally and Professionally, I have paid Public Storage over $80, 000. Public Storage is very aware my Son has been fighting Cancer since October, 2013. One of my units has a balance due of $206.78, today, Monday, March 23...

Public Storage - California, Glendale / Fraud

Neil E. on 2015-03-14
The many complaints of high-pressure sales tactics regarding insurance, padlocks, inadequate security, uncleanliness and other egregious practices by Public Storage are true. But when it comes to a class action, the below information will astonish you. This is an open letter to the...

Public Storage / Unethical Fees

janny27 on 2014-11-09
This company preys on people desperate for storage space when moving. They charge an excess amount because they can. They add extra fees, require the purchase of a 'special' lock and increase rental fees without notice! Upon move out they charge for the entire month if you move...

Public Storage - Pennsylvania, Frazer / Fees

FogCityGuy49 on 2014-09-11
The Brits have a pejorative term for a person or company that engages in cunning and sneaky behavior that is "technically within the rules of the law but borders on being unethical." It is called "sharp practices." The self storage company known as Public Storage meets this criteria hands down...

Public Storage - California, El Cerrito / Monopoly price fixing practices

Monopolyabuse on 2014-05-10
Since the company purchased Shurgard, the profits have gone up in direct proportion to the rent increases, which are the maximum allowed. The service has gone down in the same period. They could argue that the increases are due to Shurgard charging below market rates, but it can also be...

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