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Public Storage

Public Storage

P.O. Box 25050
United States - 91221-5050
Customer Care
1 800 567 0759 1 0
1 800 688 8057 1 0
1 888 797 6980 0 0
Executive Officers

Ronald L. Havner, Jr.
Chairman of the Board,
CEO and President

John Reyes
Senior Vice President and CFO

David F. Doll
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Public Storage Complaints & Reviews

Public Storage - Infestation of mice/rat/damaged items

Posted: 2015-11-12 by    Reviewer85017
Complaint Rating:  100 % with 1 votes
Arranged to remove my items the first wk of Nov, 2015. Received a bill for $155.00 my contract amount was $130. I sent an email to try to find out about any increase and that its the law to give a 30 day notice. No reply. Up until I arrived at the gate to get my things and pay any amount the...

Public Storage - Virginia, Manassas - Rent for unit constantly being raised over 1.5 years

Posted: 2015-11-09 by    Laraine Doyle
Complaint Rating:  0 % with 1 votes
I've rented from Public Storage for approximately 8 years. I transferred my unit to a smaller space, different location and less cost in 2014. I now rent at 7909 Sudley Road Manassas, VA. I called my location on 11/09/15 and complained about the escalting rent. The staff referred me to customer...

Public Storage - File Complaints on This Company with Your State's AG and the US Attorney's Office in Your State

Posted: 2015-10-29 by    Reviewer32294
Complaint Rating:  0 % with 0 votes
They have been committing fraudulent and unsavory business practices for years. I have just discovered that the alleged "certified mail tracking numbers" they say that are issued with the auction notices they allegedly mail are BOGUS. I recently wrote to the USPS to confirm a couple of those...

Public Storage - Untrue representations

Posted: 2015-09-09 by    Reviewer28503
Complaint Rating:  0 % with 0 votes
Act 20490985 1) 3 months ago I changed my credit card at PS.
Received a collection call from Ben at Property 08409. I knew that it was impossible. Traveled a long distance to Ben- again presented my (new) credit card to be used. I was assured that the problem was solved.

Public Storage - Iowa, Charlotte - Storage insurance

Posted: 2015-09-02 by    Reviewer13020
Complaint Rating:  0 % with 0 votes
Jo the mgr. Rebecca the district mgr. Are horrible and thieves they hire thieves and they cover for them also horrible customer service won't file a claim when items are obviously STOLEN BEWARE OF PUBLIC STORAGE ON n Sharon amity and their staff!!! ABC would not offer insurance...

Public Storage - Violation of policy

Posted: 2015-07-27 by    dkbush
Complaint Rating:  0 % with 0 votes
/Good Afternoon,
I am writing about at violation of my rights! The storage facility did inventory without permission, 2) The sold my unit before 9/19/13 the date listed on the invoice listed below. 3) The Regional V-P Dan refused to give more infomation
Customer Information

Public Storage - Illinois, Bridgeview - Refusal to release property

Posted: 2015-07-08 by    Michael minor
Complaint Rating:  0 % with 0 votes
A storage locker was rented and was 30 days past due. Full payment was made only to have the employee kate refuse to remove their lock for 45 minutes. She then told me i was a f****** idi****-and refused to give me insurance papers to file a claim for missing property. I understand that being...

Public Storage - Georgia, Suwanee - High Pressure Sales Tactics

Posted: 2015-06-19 by    Mr. Goldfinder99
Complaint Rating:  0 % with 0 votes
Public storage is nothing more than a sales/marketing organization disguised as a storage business.
The personnel move from facility to facility. It is heavily sales scripted. When you first make the call to the 800 number, in a matter of minutes you will get the feel that you are in...

Public Storage - Alabama, Jacksonville - Poor service, crooked price hikes

Posted: 2015-06-05 by    joseph ware
Complaint Rating:  100 % with 1 votes
Do Not Buy Into There $1.00 For First Month !!! I Got A Huge Unit, For At The Start $199.00 A Month...a Year Latter, Or Just Over That, Im Now Being Charged $320.00 A Month !!! Thats Way Higher Then Any Cost Of Living Increases...they Constantly Give You 30 Days Notices There Raising Your Resnt...

Public Storage - Ohio, Columbus - Poor business Practices/

Posted: 2015-04-07 by    JillRenee
Complaint Rating:  0 % with 0 votes
I too am frustrated with Public Storage. I've been a customer since 2010. I was pressured and told that I had to carry insurance. I was also told that I had to purchase their locks. My unit doors did not go all the way to the ground so water came in every time it rained. They eventually...

Public Storage - Florida, Altamonte Springs - John Lewis, District Manager

Posted: 2015-03-23 by    Devasted Mother
Complaint Rating:  100 % with 1 votes
I have been a customer of Public Storage for many many years. Personally and
Professionally, I have paid Public Storage over $80, 000. Public Storage is very aware my Son has been fighting Cancer since October, 2013. One of my units has a
balance due of $206.78, today, Monday,...

Public Storage - California, Glendale - Fraud

Posted: 2015-03-14 by    Neil E.
Complaint Rating:  100 % with 1 votes
The many complaints of high-pressure sales tactics regarding insurance, padlocks, inadequate security, uncleanliness and other egregious practices by Public Storage are true. But when it comes to a class action, the below information will astonish you.

This is an open letter to...

Public Storage - Unethical Fees

Posted: 2014-11-09 by    janny27
Complaint Rating:  100 % with 1 votes
This company preys on people desperate for storage space when moving. They charge an excess amount because they can. They add extra fees, require the purchase of a 'special' lock and increase rental fees without notice! Upon move out they charge for the entire month if you move out...

Public Storage - Pennsylvania, Frazer - Fees

Posted: 2014-09-11 by    FogCityGuy49
Complaint Rating:  100 % with 1 votes
The Brits have a pejorative term for a person or company that engages in cunning and sneaky behavior that is "technically within the rules of the law but borders on being unethical." It is called "sharp practices."

The self storage company known as Public Storage meets this criteria...

Public Storage - California, El Cerrito - Monopoly price fixing practices

Posted: 2014-05-10 by    Monopolyabuse
Complaint Rating:  0 % with 0 votes
Since the company purchased Shurgard, the profits have gone up in direct proportion to the rent increases, which are the maximum allowed. The service has gone down in the same period. They could argue that the increases are due to Shurgard charging below market rates, but it can also be argued...

Public Storage - New York, Miller Place - Excessive Rent Increases

Posted: 2014-05-09 by    Steven P Mitchell
Complaint Rating:  100 % with 1 votes
It appears to be the consistent business practice of Public Storage, headquartered in California, to leverage rent increases against their customers once they have their customers belongings as ransom against objections or protests against outlandish rental increases. It appears that it is a...

Public Storage - Illegal Storage Unit Auction

Posted: 2014-03-04 by    Elaine64
Complaint Rating:  100 % with 1 votes
I had a 10' X 20' unit from about October, 2010 to August, 2012. They illegally auctioned my unit on 8/30/2012. It was illegal because they never sent me any notice (postcards, registered or certified letters, etc.) to let me know they were doing it. They are now trying to play hardball...

Public Storage - Fraud and harrassment

Posted: 2014-02-27 by    Gary Rosental Sr. , D372 los angeles Ca.
Complaint Rating:  0 % with 0 votes
After calling with complaints about your employee misconduct by joyce harassing with verbal and physical intrusions by placing obstacles and removing assistive devices to restrict accessability that prevent customer to conduct peaceful quiet uninterrupted business. This is ongoing since price...

Public Storage Inc. - Unlawful unit auction

Posted: 2014-02-25 by    Elaine64
Complaint Rating:  0 % with 0 votes
Public Storage of Alexandria, VA unlawfully auctioned off my storage unit last year. They failed to comply with a Virginia Self-Storage law that says a company must notify a storage unit tenant IN WRITING, with a REGISTERED or CERTIFIED LETTER of the impending auction even after sending postcard...

Public Storage - New York, Queens Village - Filth, Racist/Sexist Employees

Posted: 2013-12-02 by    MISTREATED FORMER SALES AGENT
Complaint Rating:  0 % with 0 votes
This particular storage facility is a dump. Its dirty, they never clean the bathroom or sweep the floors. There are roaches and rats moving from one storage container to the next. They don't hire female workers, its only men there. I think I saw a girl sweeping the hallways once. They only...

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