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Extra Space Storage

Extra Space Storage Inc.

2795 E Cottonwood Pkwy Ste 400
Cottonwood Heights
United States - UT84121
Customer Care
1 888 609 8483 0 0
+1 801 562 5579 0 0
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Extra Space Storage Complaints & Reviews

Extra Space Storage - New Mexico, Albuquerque - Storage fees and late charges.

Posted: 2015-10-08 by    Glenda Lundy
Complaint Rating:  0 % with 0 votes
I have tried to speak with the district manager. She told me the same as the store manager, it is a late fee. She knows that other customers have experienced the same problems with mail being lost. I told her I have been sending money order payments to Indiana on another storage and I have never...

www.extraspacestorage.com - They broke door and I need to pay for it

Posted: 2015-07-08 by    Titan_
Complaint Rating:  0 % with 1 votes
I used the storage place, which provided the company www.extraspacestorage.com. But one day I received the phone call from this company and they told me that the pipe blew and everything was in water. I arrived and yes, all my stuff was in water. As well as they broke the door to my storage...

Extra Space Storage - Condition and rate increase

Posted: 2015-05-22 by    Rhines
Complaint Rating:  0 % with 0 votes
Prepaid online for another month, days before due date. Changed mind days before due date but Extra Space Storage said they "generally do not issue refunds" that I could take it up with the district manager.

Place had mice and stinkbugs and the roof leaked in the winter.

extraspace.com - Don’t trust them and some fake sums were taken from me

Posted: 2014-10-19 by    Dzig
Complaint Rating:  0 % with 0 votes
I recently contacted the rep from the website www.extraspace.com. I wanted to try their services and this jerk offered me deal. They offered to try their services for one month completely for free, but after 2 weeks they started to charge me for nothing. When I called them, no one picked the...

extra storge space - Florida, Seminole/Largo - upcharges after you take space

Posted: 2012-08-30 by    POORUNHAPPY CUSTOMER
Complaint Rating:  0 % with 0 votes
The have nice layout storage for household /cars boats and business related . The get you in at a little lower rate then increase it every 6 months for no reason . We contacted the manager and he is only a pawn to the management corp. office in UTAH. We store a small boat abd the rate went fro...

Extra Space Storage - Very misleading

Posted: 2011-12-19 by    Belton
Complaint Rating:  0 % with 0 votes
Extra Space Storage is unscrupulous and misleading.

They lead you to believe you must purchase their insurance or purchase and show proof of your own. They neglect to tell you they have an opt out form.

Extra Space Storage tells you to rent one of their sheds you...

Extra Space Storage - Unethical

Posted: 2011-11-26 by    jbh0020
Complaint Rating:  0 % with 0 votes
I was charged two months rent for early cancellation of contract when their lease states the fee is one months rent. I've tried calling their local office, national office, and emailing them and have not received any useful response. I would strongly advise renting elsewhere because it...

Extra Space Storage - Rude service, bone idle staff, dirty, and so not worth a penny

Posted: 2011-09-11 by    Marinase
Complaint Rating:  50 % with 2 votes
My car was hurt by their swinging gate because the gate did not have a security device. My car has 3 long dents on it now. I questioned to speak with the manager 5 times, I never got a call from the bone idle guy. On top of it all, the front desk girl thinks she ownes the place and had the nerve...

Extra Space Storage - Beware

Posted: 2011-08-23 by    moorekm25
Complaint Rating:  100 % with 2 votes
This has been one of the worst experiences that I have had with a storage unit. I called to get a rate and reserve a unit for my furniture. The customer service rep asked me a lot of questions before giving me a rate and the unit size I needed. She told me that I needed a 10x10 at a rate of...

Extra Space Storage - New Jersey - Forced to pay for insurance that provides inadequate coverage for negligence!

Posted: 2011-06-20 by    Paulguynj
Complaint Rating:  0 % with 0 votes
rent 3 units from this Extra Space Storage location in Egg Harbor Twp. NJ. On May 23, 2011, I had discovered many of my items were soaking wet due to a leak in the roof. I was given the phone number to file a claim for damages. I filed a claim and detailed all the items that were damages. The...

Extra Space Storage - Don't Dare Pay Late

Posted: 2011-06-16 by    manningphoto
Complaint Rating:  0 % with 0 votes
I've been storing stuff at Extra Space Storage in Chicago for over 2 years. I've read a lot of nasty reviews about many of the company's locations, but I have to say that I've been very pleased with the people, the facility, and the service at my Extra Space location at 1255...

Extra Space Storage - New Jersey, Linden - Price Increases and Flooding

Posted:    WWolfpack8
Complaint Rating:  0 % with 0 votes
Low rate to get you in and then the rate increases within 6 months. My rent increased almost 30% after 12 months. Then my unit at their Linden location flooded because of the facilities HVAC next door leaking and I suffered several thousands of dollars in damages. I moved out of the unit and...

Extra Space Storage - California, Glendale - Rude Service

Posted:    Saydi
Complaint Rating:  0 % with 1 votes
My car was damaged by their swinging gate because the gate did not have a security device. My car has 3 long dents on it now. I asked to speak with the manager 5 times, I never got a call from the lazy guy. On top of it all, the front desk girl thinks she ownes the place and had the nerve to...

Extra Space Storage - Rude service and price increases...

Posted:    George
Complaint Rating:  100 % with 1 votes
About 4 months after I moved into a self storage unit at Extra space storage in LA I started having problems with them. When I went on line to pay the 5th month's bill, the charge was higher than it is supposed to be! The system would not take the correct payment, only the new fee, over...

Extra Space Storage - My review would be to run as fast as you can from this company

Posted:    Faretz
Complaint Rating:  100 % with 1 votes
After renting a unit in Lakewood, Co. I decided to downsize. Between being told there was a no choice insurance policy, then later finding out a waiver could be signed, and the on site manager decideing to give her hold a bath 30 min before closing time so that the line of people could not pay...

Extra Space Storage - Stay away from them

Posted:    Morsone
Complaint Rating:  100 % with 1 votes
I don't complain about companies--I try to give the benefit of the doubt. But I resent the way I was treated by this one. When I signed up, I gave them my credit card number, my phone number, and my email. I thought the payment would be automatically made each month. When I went to put...

Extra Space Storage - Incompetent and unprofessional storage facility

Posted:    Womone
Complaint Rating:  67 % with 6 votes
I had been at the Auburn Blvd. facility in Sacramento for two months when I discovered what the manager and employees already had known for months prior ---- they hadn't maintained their units and a number of them were leaking from the roof - in fact, one could easily see after (or during)...

Extra Space Storage - If you want to get ripped off - go with Extra Space

Posted:    Ohavve
Complaint Rating:  100 % with 2 votes
Got a unit at the Everett, MA store on 10/09. Went to pay my monthly fee on-line for the Month of March 2010 and saw my rate had increased 10%! Went straight to the office and the manager told me they do a "revision" every 5 Months on the market and adjust the rate based on it. Ridiculous!!...

Extra Space Storage - My impression was that these knuckleheads had no idea they were negligent

Posted:    Redemptrer
Complaint Rating:  0 % with 0 votes
I have a long, long string of complaints against this place, where I had a storage space for 12 years. I'm going to write about only one of them here.

A $5 piece of flashing would have saved me a lot of hassle after I accidentally spilled a big bunch of personal files down...

Extra Space Storage - Their consumer have to go through a lot of crap

Posted:    Gaviss
Complaint Rating:  100 % with 1 votes
I recently reserved a unit online with Extra Space Storage in Fredericksburg, VA. I had planned on moving an the end of the month because my current storage provider has mouse problems. After securing my credit card and making the reservations I believe it was three or four times Extra Space...

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