Planet Fitness
reviews and complaints

October 20, 2023

To whom it may concern,

I called the phone number [protected], listed on your website as “Planet Fitness customer service contacts”. The number belongs to and/or routes to a private individual, not Planet Fitness.

I need a phone number that will connect me DIRECTLY toa representative that can directly assist me with a matter regarding a billing charge.

Incident: Wednesday 10/18/2023 around 9:30a pst

I’ve enjoyed coming to planet Fitness (Otay Ranch) for years now, but I have to say the maintenance has been on the decline for awhile. A lot of times there’s no paper at the closest station to wipe down the equipment. The restrooms are gross and usually have an unattended bathroom smell.

Today, I was washing my hands and face at the sink and the maintenance guy with the ear plugs approached me in a threatening manner, accusing me for water all over the sink. Nope! That was there long before I even walked in. I found this behavior absolutely unprofessional and unacceptable. Nobody should be singled out, accused, embarrassed, and approached in a threatening manner. It makes me question why should I continue to be a member?

I’ve been discriminated against by one of the employees that works in this location. He’s there on the weekends. His name is Antonio every time I come into the club, especially in the weekends when I’m there. This person is always staring me with so much hatred in his eyes, and he makes all this ugly faces. Every time I check into the club, or when I’m working out which to me, I don’t feel welcome there even though I am a paying Customer whit the black card

I’m a trans woman l don’t know if that is the reason why this person behave this way tours my self but I’m sick & tire of his behavior it is rude is disgusting and I should not feel this way when I come to do my workout and I am not bothering harassing anybody in any way shape or form & this needs to stop you guys need to address this issue like yesterday

transgender woman

I've been a blackcard member in Hot Spring Ar since day 1 that it has been open. Ever year the Hot Water stops working in Oct. I require a shower after I work out so I can head straight to work. The Hot water has been out now for 3 weeks this is completely ridiculous and unacceptable, Staff keeps saying they are working on it... PLEASE CALL A FRECKING PLUMBER,,, YOUR ABOUT TO LOSE A BUNCH OF MEMBERS.. WE ARE FEED UP WITH THIS CRAP.

Thanks Mark Brown

I have not used my membership for years now. I have called and tried to cancel. I noticed a charge on my account on Oct 2 so I called again. They said I had to come in and sign. Today was my first available time to make it in. Was told that I would not be refunded for the yearly fee and monthly charge for October. That’s ridiculous. I would like you to credit my account for these charges as you should be able too see I haven’t been there.

Patricia Irwin

Patty.Irwinyahoo.com

I am a member of the Hicksville location. I have been a member for a few years now. The gym is supposed to be open 24/7. I went there at 4:45 Monday morning at the gym did not open until 5:05. I went to several gyms while my gym was closed and found the same situation. The reason I joined was the hours as well as the price. I need to be at work at 7:20, so this gyn was perfect for my hours. Several people outside the gym felt the same way. If you are not going to be 24/7 do not advertise that, its false advertising! If it keeps happening I as well as other, may look to go to another gym

I Nadine Cruz was told I needed to submit a letter to canx my membership. I took 3 letters, 3 different times, and was told the last time it was canx but I would have a balance of $54. Then today I am told you never needed to submit a letter to canx by a aero manager who hasn't been that that long. I told him I have been a member longer then him that how would he know what I was told. I also told him to look at the notes and he said there were none other then I went in july. I am very upset with the staff at Planet Fitness on SE Military. I have taken 3 different letters trying to canx my membership and as of today no one has helped me but this new aero mgr who sent me and email telling me it is canx. he also stated I was reported to a collection agency. I canx numerous times and do not feel I owe. This is ridiculous, you can clearly see that I did not go to the gym due to restrictions. thank you Nadine Cruz

This is not a real complaint, rather a request/suggestion.

Of the 10 TV's at Villa Park PF, one is black, out of service and has been this way since I joined approximately 1- 1/2 years ago. There are also two TV's showing same programs, number 3 and number 7.

My request is could one of those named TV sets be tuned to the Court TV station? I rely on watching TV during use of elliptical and stationery bike, this would be a real plus to watch Court TV.

Thanks for your consideration.

Sincerely

Beverly Johnston

Abby from Planet Fitness on bonita beach road is always so direspectful and has no customer service skills all she does is be mean

Not helpful and always has her boyfriend around at work while people are waiting for her help.

She is rude when you ask her a question and says false informations i had two problems with her already i had to cancel my membership twice going to the gym for a while already

And she always give me.prpblems and false information. I believe she should be fired because that is no way to treat a client.

Very dissapointed in her and the treatment i get from an area manager makes planet fitness look bad.