Planet Fitness
reviews and complaints

Hello Planet Fitness,

I encountered a situation on July 31st, 2023 at 6:00 a.m. where a customer service representative at the Albany, Georgia location made my unexpected interaction a very trumatic experience. I felt as though I was targeted by this customer service representative. Upon entering the Albany Georgia Planet Fitness location, I was experiencing technical difficulties with the "app" being able to stay open for me to check in. I didn't think that it was a big deal, but upon attempting to proceed into the facility, the attendant that was not behind the counter when I entered the facility, came out from a room behind the check in location and stated that they saw on the camera that I had not checked in correctly. That in itself is strange because most customer service representatives are behind the counter at any given time throughout the day, if not out and visible in the gym area on break eating the lunch. The attendant at this time was very adamant on being rude and stated that I would have to go outside and refresh the app to check in. As told to do so, I proceeded out of the facility into the parking lot area and refreshed my phones screen and app to log in. As usual my app proceeded to the check in screen and the gears started moving. When I entered the facility for a second time to log in, again no one was behind the counter. I placed my phone over the check in scanner and heard the beep as I normally do confirming that I had checked in. As I proceeded into the facility, the previous attendant again came to me stating that I had not checked in. I told her that I had just heard the beep and I did check in. I did not have a screen to view as the customer service attendant was looking at something that I did not have access to. The customer service attendant stated that after telling me that I did not check in, now it showed that my access was declined. I had been frequenting this location for well over a month and had never before exceeded any check in protocols. I had just come back from the beach and did not think about any issues occurring while attending a location other than my McDonough location in the Metro Atlanta area. The rude and aggressive nature of the customer service representative at this location along with them "giving me the hand" stating that this was their way of telling me that they were "Done talking to me", was unprofessional and unnecessary. The attendant also threatened to send an erroneous report against me to my home location. I am not threatened by this individuals "lies" and disrespect. I also know that this nature was in direct opposition to "Planet Fitness" motto of a "Non Judgmental Zone". This is just a fraction of the report that I am submitting before I forward to the local press.

I joined mid-May of 2023, to try out PF, with the introductory fee. - at the local Gym in Hendersonville, North Carolina.

My doctor in the meantime, recommended I do physical therapy instead.

So when I tried to cancel my membership, I still got charged the yearly fee.

I sent a letter to the local Gym, to finalize the cancellation AND sent a Registered letter to Planet Fitness in New Hampshire of my desire to get a refund AND please Cancel. IT was returned.

I just found out, that the address listed on PF's website was wrong.

Did you just recently move?

Barbara J Leo

99 Half Way Tree Lane

Hendersonville NC 28739

6 years ago I was a member of the Planet Fitness in WacoTX. I was able to schedule a 30 minute 1 on 1 with a personal trainer to go over my health, my goals and find out what was the best workout strategy for my goals. I have recently joined the same Planet fitness in Waco TX and was surprised to find out that personal trainer appointments are no longer a thing. There is a "Fitness Instructor" that has direct your own program classes. This to me is a problem on several fronts.

1) these classes during the evening (After I get off work) are few and far between and are always FULL The classes during the day are usually open but then again I am AT WORK! (There are no weekend classes.)

2) I am told it is a basic group class structure which leads me to believe that is is just generalizations on how to plan your own program.

Why were the signups for individual trainers discontinued? I really prefer the firsat meeting with a trainer or fitness instructor to be a one on one because everyone has different goals and needs as far as thier fitness and lifestyle is and what they hope to accomplish.

If there is any way to get a one on one in my local club (ASAP) I would re3ally like that opportunity. Please help me to accomplish what I want to accomplish.

My ex wife got a job at my gym in Langley bc Canada. The manager called me and said I said something rude to her even though the cameras show I never spoke to her. Then They called my fiancé and said she was the one who said something even though the cameras show there was no contact. We joined planet fitness for its convenience of 24/7 and its gym policy of no judgement and helpful atmosphere. So far we’ve had our characters defamed and basically told we are not allowed to fix our health issues there because a staff member falsified a claim and the video proves it. Planet fitness Langley does not stand behind the planet fitness values and we will be taking this matter to the courts.

My daughter opened up a contract for her daughter last year at Noordheuwel.. she does not work and has not for over 6 years, but Planet Fitness accepted her application, with no Employer confirmation, with no proof of banking of 3 or more months except for the Capitec acc she opened with only the amount to open this contract. No background check was done. But you all okayed it! My daughter is an addict and now she has left and we do not know where she is... and my granddaughter is getting messages to settle a bill of R463.84 re LC814328. SHE IS 15 YEARS OLD a school child. I called Noordheuwel last year explaining the situation and was told I must not worry. Now we are receiving this. It is not acceptable.

Your staff should not be in a hurry to get a contract signed but do proper background checks.

The phone number you have listed on this site - which is your website - [protected] is incorrect. IT IS NOT A PLANET FITNESS NUMBER! It is someone's private phone number. I called this number you listed and received a voicemail message which states that this is a private number and NOT a Planet Fitness number. Apparently he is receiving numerous calls and is quite annoyed by this!

Good Morning,

My name is Mark Wandel. I have a "subscription" at the Canton Michigan location. I activated the account in January and have been charged $75 ($25 per month for months january, February, and March) and because of circumstances with my work habmvent been able to actually get in to utilize the program. I contacted the location today since I am going to be able to actually start a work out schedule now and they state that even tho I have never stopped into the establishment I owe over $100 in fees to be current for the months I didnt not use the membership. As I stated...I already paid $75 for months not used. I have no I mentions of paying more for service I never received. This cannot be the business model...but I see that it is. The paying customer that doesnt use the equipment and the establishment is valued because it's free money. Maybe more so than customers that come in to use the machines. What I would like is for planet fitness to waive the late fees and the months I have not used the service...wipe the slate clean, and allow me to move forward from this month. I'll forfeit the $75 paid already. No issue there. But this can not be the way you treat customers...this isnt a winning strategy to essentially say to a paying customer that either you pay for services you didnt use or you can not pay for future use. I am excited to hear back from you. [protected]

I recently joined planet fitness getting the more expensive black card membership. There were many reasons I got the black card but mainly so me and my husband could both go and we could go to any club we wanted. About a week ago I went to go workout at the club on Adams Ave in Phila (rising sun). Its a beautiful clean club with friendly staff and immaculate locker rooms. My husband wanted to join me but just getting done work wasn’t able to so after researching I told him it was ok to go to another club without me because we’re BlackCard members and there is a family share option which allows him to go without me. He decided to go to the club located on Spring Garden St in phila. After checking in with the barcode I sent him he proceeds to the locker rooms. He told me the locker rooms at this club were absolutely disgusting and he was reluctant to wash up there but being he just got done work thought it was only respectful to before he used public machines. He started getting undressed and said he was approached by a rude employee who was working the front desk who started bantering him asking him his name and who he was and how he wasn’t Meghan (it was my membership) all the while my husband is standing there in his boxer shorts. The guy told him he needed to come to the front desk so mu husband responds after he gets washed up he will be out. The man demanded that he went out now. So my husband agreedbut was embarrassed because this employee did this in front a bunch of people. Now by the front desk the man explained that i needed to be with my husband in order to use the gym. He never once mentions anything about a family share plan or does he offer to call me at all. My husband was for fed to sign up for the 10 membership in order to work out and use the facilities. I am very upset with the lack of customer service he was given and the lack of knowledge about the plans perks rhe emploee has. Most importantly is how unnecessary it was to embarrass my husband and harass him while he was in his underwear in the locker room. How can you compensate us for this embarrassment?