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Crunch is not the gym for you
The Gym has chosen to only focus on training... if you want a Gym that has a Bathroom that is available while you work out and one that meets the need you are trying to get with a membership, THIS IS NOT THEY GYM FOR YOU. Think i am wrong try and log one complaint... you will see corporate tells you to contact the local gym the local gym will tell you to contact corporate or QUIT. They actually encourage you to QUIT the Gym if you don't want a trainer. If you do join ask them if there is always a bathroom available for all members... They should credit people back for not being able to supply a simple bathroom. The manager Tony said and I quote "I can make it where you pay nothing because you don't have to work out here" really you cant do your job so you threaten to cancel my membership?
I asked they do any the the following:
1) Get a male to clean the mens bathroom
2) Post in English when its closed so i can read it
3) Post the time during the day the bathroom will be closed and when it will open
4) If you want us to go next door to another store to use thier bathroom post that
Come on why is this so hard to manage the Bathrooms.
Horrible Customer Service!!
I signed up for the classes, however I was NEVER able to attend. I was info by Kendall {at registration} that I only needed to give a 30'day notice...but when I tried to cancel, I was met with hostility and they "Crunch" wanted me to pay for a 90'day membership instead... Now they / GM Jeremy has threatened to send me to COLLECTIONS because I refuse to stay on the pay roster for 90'days. Hell u got paid for 60'days w/out attending...Horrible customer service Jeremy
Recommendation: Make sure you get an honest person when you sign up / register for the classes.
Crunch Greenacres...Horrible...
Athletic Society (owned by Crunch) in Canoga Park/Chatsworth, CA
I have been a member of this gym since 2001 when it was known as Spectrum. It has been through a few names since. The gym used to be very busy and lively, with lots of members and friends meeting in the dressing room (maybe 30+ women or so in there at any given time), then off to work out. Now, there's usually myself and maybe one other person in there. The current "manager" Terri (not sure of the spelling) never has anything fixed throughout the facility. The granite/stone counter is cracked off in the lady's dressing room sink area with very jagged edges, the hot tub/jacuzzi does not work anymore, and both the steam room and sauna have been broken for over a year. She is very abrupt and rude when asked if anything might be getting fixed and she literally ignores you and walks away. Maybe she's saving the company money by not repairing anything? Besides that, the carpets are tearing open at the seams and there are huge 2-3' stains throughout. The place is very run down and 4 of my friends have already left there for less expensive gyms that are immaculate, and where the amenities actually work. The ONLY reason why I stay on there is because I like a Wednesday step class taught by Kim Worthen. If she moves on, I will be gone. (the same sentiment of other women in that class). It's a shame. Maybe a different manager might help? Terri is not caring whatsoever and the place is sooo run down :{
Recommendation: Try another gym. Less expensive and probably much better cared for
Crunch Fitness complaints 417
Membership
I have paid for a corporate membership with Crunch for more than four years and spent more than $10,000. I’ve checked into the gym 2000 times in many locations that had zero issues up until last week. A young white blonde haired girl was extremely disrespectful, put her finger in my face and spoke down to me like she was my mother. I told her she needed to learn some respect, and I walked away from her while she was speaking. She proceeded to cancel my membership as well as that of all of my employees with zero regard accuse me of a racial slur, which I don’t even understand how you could say, a racial slur to a white, blonde haired, blue eyed girl. Then cancel my membership with no word, and no one at the club will speak to me totally pushed me out with zero proof.
Claimed loss: Loss of my membership, as well as that of four other employees. Defamation of my character with accusations that are untrue with no proof or foundation of evidence.
Desired outcome: I want my membership refunded as well as the annual fee that I paid. And I really want the girl Alexa to face consequences. I would like to sue this gym if possible but I don’t even know where to begin.
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Membership fee
How is this legal? my boys joined Johnny's gym, 7 months later they closed the doors with no communication. We had know idea Crunch bought Johnny’s now Crunch has sent both boys to collections for not paying a the monthly membership fee for Johnny’ s gym! contract should have been breached by degrading the service I signed up for. Crunch was a 24/7 gym...
Read full review of Crunch FitnessSafety hazard which could death or serious injury.
Safety hazard which could death or serious injury. I was at Crunch fitness at the Casselberry location. I had been at the body area starting at about 11:am, March 12, 2024. I started working on the body bag. Then a guy started swinging a Kettle ball at my direction about six feet from me. I asked him to swing in a different direction because it was a...
Read full review of Crunch FitnessIs Crunch Fitness legit?
Crunch Fitness earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for Crunch Fitness. The company provides a physical address, 2 phone numbers, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
The age of Crunch Fitness's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.
Crunch.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Crunch Fitness as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.
We looked up Crunch Fitness and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
However ComplaintsBoard has detected that:
- While Crunch Fitness has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 1% of 417 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
- We conducted a search on social media and found several negative reviews related to Crunch Fitness. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
Charged after membership canceled
My daughter has been trying to cancel her membership at crunch fitness for the past five months. She has taken time off her work schedule to go in three separate times to work with Josh Noel. This is an addition to phone calls and emails.. Nothing has been resolved. Josh noel is blaming it on a software company. My daughter said that she would just cancel...
Read full review of Crunch Fitness and 1 commentStaff - bullying
Hi,
I have complained about a staff member before, he’s a greying Brazilian man who is behind the counter as I walk in,
Today as I was leaving the gym he said “ Go away to me”
As I was doing my workout he was standing across from me with a woman who he was showing around, I don’t know what he said to her, but they both where looking at me and she looked shocked and said “ I’m not saying that to him!”
This is typical of him when he shows new people around, it’s obvious he hates me for some reason,
I asked the last time that I complained that none of the staff talk to me because their words are hateful towards me, instead of a hello, I get a “leave”
You understand?
Can you find out why they hate me so much and find a way to end it please
Desired outcome: Leave me alone
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Gift card
I joined as a guest menber my wife as the campagn was for her to receive a gift card, my membership sales person was Cynthia miliici, when i asked her she told me she does not have any information. This is breach of our contract and herby I request a termination of my membership with full refund. I wiol be contacting the Florida department of Agriculture regarding this transaction.
Read full review of Crunch Fitness and 18 commentsStaff at the counter
I recently had to complain about two male staff members that have been psychologically bullying me, one was a tall black man and the other was a greying Brazilian man,
The tall black man stopped immediately, but the greying Brazilian man didn’t stop at all and has continued with enthusiasm, every time I walk past the counter when he is the, he talks about me leaving and says to the other staff members who are women “tell him to go away”
It’s really annoying and is very unhealthy, toxic to be precise,
Is there any way you can get him to leave me alone? I’m just trying to stay in shape, I’m also no bother to anyone
Desired outcome: I want the staff members to stop hating me and to just leave me alone, not even talk to me, their words are poison
Confidential Information Hidden: This section contains confidential information visible to verified Crunch Fitness representatives only. If you are affiliated with Crunch Fitness, please claim your business to access these details.
Gym membership
I am so absolutely sick of Crunch Fitness I could SCREAM. I moved out of state in November to find out there are no Crunch Fitness locations where I live, I have been trying to call every week since then to speak with the manager who I'm always told is busy and will call back and he NEVER does, I've tried emailing with no response, and I am continuing to be...
Read full review of Crunch FitnessCancellation
In regards to Daytona Beach, FL gym, I tried cancelling 3 months ago due to me moving to another state. I was willing to pay the 2 month fee at time of my cancellation but they kept adding more and more money on to cancel. I called the gym for 2 straight months trying to get this problem resolved and no answer. Now, I get a call stating that I owe them...
Read full review of Crunch FitnessThe noise level must be reduced to a reasonable level.
I am writing about the extreme noise level that the HIT classes produce from their trainers blasting the music so loud that the speakers are distorting the music and has already blown one speaker. The management and staff refuse to do anything about it either. My wife and I can never hear our trainer, and our trainer has even complained. The Gym i...
Read full review of Crunch FitnessMembership fee.
WILL NOT RECOMMEND THIS CLUB THEY ARE THIEVES! NO LITERALLY, THEY ARE This club have bunch of criminals running it! If you cancel your membership, not only will they keep your most recent charge (even if it was charged the same day you want to cancel) they will still charge you for an additional month of membership whether you like it or not. They have...
Read full review of Crunch FitnessPersonal training over charged
My personal trainer was having issues showing up to work and I would often go for my session and he would be running late and end up canceling until later in the day. After many times of this I told him I am done and to cancel my membership. Upon learning the trainer quit I assume someone would extend the phone call to discuss further steps of a new trainer or canceling or even freezing the account. Apparently he was fired for many of the same complaints and yes I did complain as well but it was never addressed. I have 13 paid sessions I am seeking to be refunded for as I feel I was taken advantage of.
Desired outcome: $741sessions at $57 a piece
Gym personal trainer scams
Get word out to your members to protect them against unethical actions by Crunch Fitness in Hiram, GA. All negative post are being removed from their pages leaving a higher ranking that’s incorrect. This is a must read! #crunchfitness #crunchfitnesshiram This is something that must be discussed. When an individual decides to get in shape and that person...
Read full review of Crunch FitnessUnauthorized membership/ impossible cancellation
To whom it may concern: I attended Crunch Fitness in Westland Michigan through a Tivity Fitness your Way membership. Crunch Fitness stated that the membership did not include classes and I would have to pay a monthly fee to attend classes to which I agreed. At no time did they state that this was for a membership. After my circumstances changed and I wa...
Read full review of Crunch FitnessStaff member
Red to 17th October at about 5pm Deewhy Crunch, NSW Australia Hi, A staff member was showing a new customer around the gym yesterday afternoon, he is a tall black man with blondish dreadlocks, about 22 years old, he said to the new customer not to talk to me as they walked past me, over the last few weeks, there has been a few occasions when women at...
Read full review of Crunch FitnessBallantyne, NC
I have bene a loyal member of Crunch Fitness for years. recently I wrote the manager of the gym a letter to bring his attention to the unsanitary conditions at the gym and especially the sauna. The manager was not helpful and explained they only clean the gym once per day and that they could not monitor the sauna. To give perspective, I arrive at the gym...
Read full review of Crunch FitnessNo hot water for a few days
Hi my name is katherine diossa [protected] [protected]@gmail.com I'm a current member at crunch fitness located at 2819 kennedy blvd north bergen nj 07047 There hasn't been hot water for a few days Every time I ask for a manger they are either in a meeting or not in the building I've left my phone number several times and have yet received a call back...
Read full review of Crunch FitnessFilthy/embarrassing content
My workout was unpleasant today for a couple reasons. There was no cleaner to clean the tanning bed. The one person at the desk said he was the only employee so he couldn’t help me. The worst thing was TNT was playing a movie and there was a horrible inappropriate scene where a guy is feeling up a girls butt in a skirt and he takes her panties off…you get...
Read full review of Crunch FitnessWithdraws that were taken from my bank account when it was supposed to be frozen.
In April 2023 I injured my knee while working with my trainer at Crunch. Per an MRI I was told that I had torn my meniscus. Not long afterwards it was determined that I would need to have a total knee replacement and would not be able to drive either. In the beginning of May I contacted my trainer and asked him to but a hold on my membership and trainer...
Read full review of Crunch Fitness and 2 commentsBathroom/shower cleanness and hygiene
I'm a member at Crunch Fitness in Stuart. The bathroom's shower area is disgusting. I complained to the manager, and she said that they are working on hiring new cleaning people, which is not a valid excuse. This is very concerning because of the high foot traffic that the gym has. I enclosed some pictures of how gross the place looks like. In one...
Overview of Crunch Fitness complaint handling
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Crunch Fitness contacts
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Crunch Fitness phone numbers+1 (212) 993-0300+1 (212) 993-0300Click up if you have successfully reached Crunch Fitness by calling +1 (212) 993-0300 phone number 1 1 users reported that they have successfully reached Crunch Fitness by calling +1 (212) 993-0300 phone number Click down if you have UNsuccessfully reached Crunch Fitness by calling +1 (212) 993-0300 phone number 5 5 users reported that they have UNsuccessfully reached Crunch Fitness by calling +1 (212) 993-0300 phone numberCustomer Service+1 (886) 428-9664+1 (886) 428-9664Click up if you have successfully reached Crunch Fitness by calling +1 (886) 428-9664 phone number 3 3 users reported that they have successfully reached Crunch Fitness by calling +1 (886) 428-9664 phone number Click down if you have UNsuccessfully reached Crunch Fitness by calling +1 (886) 428-9664 phone number 1 1 users reported that they have UNsuccessfully reached Crunch Fitness by calling +1 (886) 428-9664 phone number
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Crunch Fitness emailsinfo@crunch.com100%Confidence score: 100%Support
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Crunch Fitness address22 W 19th Street, 3rd Floor, New York, Michigan, 10011, United States
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