Planet Fitness’s earns a 1.4-star rating from 9 reviews and 954 complaints, showing that the majority of gym-goers are dissatisfied with fitness experience.
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Planet Fitness - This place needs new owners
This place needs new Owners, No matter what time I go; this place is a mess; everyone walking around like it's a play ground, time to hire a security Guard to stand in this place. Old men with there I phones filming you, wile you're working out, or staring at you with there tongues out, it makes you feel uncomfortable. Last week me and my daughter wear...
Planet Fitness - Billing and awful customer service
Dear Planet Fitness - Kissimmee, My name is Katty Espinoza. I had previously informed your team — specifically Ricardo — that I would be out of the country and requested my account be frozen until June 17, 2025. I followed up on multiple occasions, including phone calls to the St. Cloud, FL location, to ensure the freeze was processed and later extended...
Read full review of Planet FitnessKingsland, Georgia
This gym in Kingsland, Georgia turned off their televisions with CNN news and now only provide Fox News. This seems so blatantly political. Either provide both sides of the news or turn off all news. I don't like being on the treadmill and feel like I'm being fed propaganda.
Planet fitness employee conduct policy
I'm just curious if this situation going on at a planet fitness gym in the central Pennsylvania area is a breaking of company code conduct. This P.F. is a franchise, but has to abide by company standards and methods. That i know.
The assistant manager, female is married, having a affair with her X boyfriend. When he comes to the gym, she stops working, works out, not necessarily close to him, to avoid, any obvious affection. But it's completely obvious. I'm aware, because, it's a long story. But yes. He also has complete run of the place, does whatever he wants. Has me followed, etc..cleans like he works there. Makes complaints, about customers, hangs out at front desk, just because he's involved and was involved with the assistant manager. She was not the [censored]. manager, when they dated 4 years ago, when I was friends with him. The manager a man, and I'm assuming the franchise owner, is aware of everything. The gym, is run by the Mickey Mouse club. Absolutely no mature responsible adults in the vicinity. Never have been. Numerous gym patrons noticed this. The higher ups in N.H should look into the goings on at this facility.
Planet Fitness - Disappointed with planet fitness' cancellation process and unfair annual fee charges
I’m extremely frustrated with my recent experience at Planet Fitness. I attempted to cancel my membership before the annual fee deadline, but when I called, I was told I could only cancel in person. Unfortunately, I wasn’t able to go the same day and it took me 5-7 days to get there. When I finally went in to cancel, I was charged a $50 annual fee for both...
Read full review of Planet Fitness and 1 commentEndless membership on my dime
The whole process of membership was done online. From creating an account to payment information. When you go online to cancel, guess what, you can't. I called the local gym I used and the man who answered the phone said that they need a signature to cancel, that is why it can't be done online. That is ridiculous! You literally cancel nearly every other subscription online! When I said I no longer live close and that is why I'm trying to cancel, He said you can mail us a letter with your signature! Really?! In the meantime, Guess who's still getting charged the fee! What a joke!
It's a total grift!
Extra Charge without my consent
Don't go to that particular fairview NJ PF location . The manager who I've spoken with was so rude. They tried to charge me extra money which is called " Late Fee" . When I called them , they sounded like they couldn't do anything about it and threatened me to send the bill to the collection if I don't pay LOL. This is how bad they desperate about money from the customers' pocket. Be aware and stay away from that place.
Recommendation: NO!
Its freezing out and pf has on the ac
I have been going to Planet Fitness for many years they opened a new one closer to my house in Patchogue NY and from the start, many of us complained about the AC being too cold in the massage sections well now the temps here are cold and the AC is freezing us out every time we complain the staff tells us they have contacted corporate and they tell them but corporate does not send anyone to fix the problem.
Recommendation: Find another gym with Heat no AC
30 Minute Workout Area Is Unusable
I have only had my membership for less than a week and I have yet to be able to finish a full workout in the 30 minute area due to inconsiderate people not following the area rules. Today I decided to confront people who were in the way... once, twice, and then when the inevitable third confrontation was inevitable, I spoke to the desk worker. She was very nice and walked back to explain the rules to the rude people in the room, but I was too stressed out to stay to finish my workout. I workout out to relieve my stress but it is an absolute certainty that it's impossible at Planet Fitness.
Recommendation: Don't go to the gym and expect others to be considerate.
Planet Fitness Complaints 954
Cancellation of contract
My daughter started at Planet Fitness in Pretoria. The guy that assisted her, promised her that the contract was only for 3 months and that they would contact her after the 3 months to see if she wants to continue. She was not explained at any time that this is a full contract for a year. Now she has to pay R1500 for cancellation fees. She also tried to...
Read full review of Planet FitnessCharging late fees
I have had a membership with Planet Fitness for 6 plus years. I have always paid my dues through the app. All of a sudden, they are telling me after paying through the app for 6 years it is NOT the proper way to pay and then charged me a late fee. UNACCEPTABLE after being a member for so long. I've literally been there when they have waived fees for...
Read full review of Planet FitnessManager
To Whom it may Concern, My name is Lamont Johnson Jr (Agreement # 01313 member since 10/2/2016). I am contacting your department because my gym partner and I have been recently harassed by the manager at one of your facilities. This harassment took place in the gym with other gym goers present. This also included the manager attempting to intimidate u...
Read full review of Planet FitnessIs Planet Fitness Legit?
Planet Fitness earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for Planet Fitness. The company provides a physical address, phone number, and 2 emails, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Planet Fitness has received positive review on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.
Planetfitness.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Planetfitness.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Several positive reviews for Planet Fitness have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.
We looked up Planet Fitness and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
However ComplaintsBoard has detected that:
- While Planet Fitness has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 11% of 954 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
wrongfully charged late fee
Hi,
My name is Ayesha Shaikh. I opened an account for my daughter name Anum Amir. I paid for her for a few months and then she requested at the gym to change the payment method to her own account. After 2 months they charged my account 40 dollar. 20 for fee and 20 for late payment. I called and was told to come to the gym before 10 am, when I did, they told me to call next morning because the supervisor had left earlier. Then next morning I called, they said he is not available and will make sure to call me as soon as he can. Its been 4 more days, no contact again, can you please look into it?
Thanks,
Ayesha Shaikh
[protected]
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billing/cancellation
This will be my final attempt to rectify. despite numerous emails and calling the planet fitness in Hermitage, TN 37076. We moved to Guam and cancelled our membership. However, I'm being Billed for a prime and a basic. My banking accounts have remained in a negative due to multiple times of trying to bill me. I have accrued negative balance despite telling management to not bill after i realized it was being continued. I spoke to management yesterday and they assured me that any accounts linked to my phone will be cancelled, and to call my bank to cancel billing. Apparently a Jaden Peterson is a member based on my phone.
once again your business does not have permission to attempt to take payment out of my venmo or Bank of America. As of today $82.00 ion
Bank of American fees
Gina Ellis
-[protected]
William Ellis
Claimed loss: All fees that were attempted since July 2024
Desired outcome: Reimbursement
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employee
I am writing to express my deep concern and frustration regarding the unacceptable behavior exhibited by an employee "Marcus" of Planet Fitness, located at 16852 SW Edy Rd, Sherwood, OR 97140, United States.
There were a couple of us who signed in to use the black card area, and this employee kept talking to someone on the phone without even looking at us. We waited for 10 minutes and he still did not have the courtesy to even acknowledge our waiting.
We left without using the black card area.
Desired outcome: This employee must get training about customer service.
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You and the other people waiting should have started singing The Cow kicked Nellie as loud as you could so he had no choice but to end his conversation because he could not hear what his friend was saying.
My billing
I wrote planet fitness about cancelling my membership yet it came out after this. When I confronted the local office in Sedalia MO they said I had two accounts so I had to write corporate to get a refund. I have cancelled my card but am wanting my $150 back as I tried and tried to cancel my service. Alexis Woolery: 4/26/24 they took out three different...
Read full review of Planet FitnessCustomer service
I have been going to the Planet Fitness in San Antonio TX, I reside in the 78247 area, so both off Nacogdoches. The difference in customer service, the one off 410 and Nacogdoches is horrible. I went today tried to get some clarification on my plan due to the fact I am enrolled through my insurance plan. Both counter staff horrible and incompetent. Rude...
Read full review of Planet Fitness and 1 commentGym closed without notification
My local PF located at 3316 Denton Hwy, Haltom City, TX, 76117 was closed on 04/16/24 without prior notification. I made an unnecessary trip only to be informed by a worker that the gym was closed due to equipment upgrade. I was at the gym the day before and there was no signage of notification nor did anyone at the desk inform me of the closure when I checked in. I do not live nearby and do not appreciate being inconvenienced unnecessarily. The closure was clearly scheduled and members should have been notified. The customer service is unacceptable and prompts me to reconsider my membership.
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Staffing Issue at Planet Fitness in Klamath Falls, Oregon
The Planet Fitness located in Klamath Falls, Oregon, does not employ enough females which is resulting in men walking into the women’s locker room regularly. It’s happened twice while I have been completely naked—once in the shower and once when I was about to enter the shower. It has caused stress, anger, inconvenience, and is a privacy violation that...
Read full review of Planet FitnessPlanet Fitness in Beaumont Texas pulled money out of my account with false claim 😔
I ha e made 2 trips up to the bmt tx location last week! The manager and employee were very [protected]@they lied with different lies! They took money out of my account claiming that the money was owed! At first, the response was that it was due for the annual fee! The next day, they'd claimed that the money was owed for previous month! When,I know they...
Read full review of Planet FitnessOpening of the gym
Saturday, April 6, 2024 Today was the fourth time I have arrived at the gym at opening and there not been someone to open the gym. This is frustrating because I get up early and drive fifteen minutes and am not even able to do my workout. There are always several people waiting and I am sure it is frustrating for them as well. I’m not sure of the other...
Read full review of Planet FitnessBilling
Planet Fitness Port St Lucie 00490
04/05/2024 Membership [protected]
I have a very terrible experience with this club, I have signed on 01/2024 for the advertising $10.00 a month , had open my account on line and provided my checking account and debit card #, the amount of $10.70 has been deducted from my bank account for the last 3 months.
Today I received a notification from my bank account that the amount of $93.13 has been deducted from Planet Fitness , when I call them the answer was that is late fee and annual membership.
Very disturbing when I show up at the club to cancel my membership and no one to escalate this complaint , manager not on site and no one to speak about it.
Claimed loss: $93.13
Desired outcome: $93.13
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Out of order and outdated equipment
We are members of the Planet Fitness in North Fort Myers, FL. and for the last 6 years several of the bikes that you pedal towards the front have been out of service. One has never been fixed and one was fixed for about 2 months before it went out again. Two of them the display randomly starts over if you stop pedaling for just one second. They have not...
Read full review of Planet FitnessGender identity non-discrimination policy
To Planet Fitness : Under your company’s current policy, potential rapists and sexual predators have unrestricted access to areas where women and young girls should be protected the most. An incident was reported and filmed in Alaska. The safety of your most vulnerable customers should be a priority with Planet Fitness. Until you adopt protective...
Read full review of Planet FitnessRemoval of certain cable station
Removal of CNN from all gyms & ignoring inquiry from member for explanation. For weeks not, I have inquired as to why the removal of CNN on the television. The staff does not know. I left message for Area Director, Lisa Garcia, to contact me. The Bulverde manager has been non-response. I do not like the passive-aggressive behavior of no one giving me the respect of an explanation.
Claimed loss: discrimination
Desired outcome: reinstatement of CNN
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Employee
I am writing to express my deep concern and frustration regarding the unacceptable behavior exhibited by an employee of Planet Fitness, located on Miramar Parkway, FL, and the subsequent cancellation of my gym membership. The series of events that have transpired, including harassment, threats, and unjust actions taken against me, demand immediate attention...
Read full review of Planet FitnessClosed gym once again
2/26/2024 The gym was once again closed while supposed to be open without any email or app notification. Many of us prefer to workout at 3 or 4 am daily but once again we show up after getting ready and driving to the site to a closed gym with nothing on the door, app or no email and we sit in the parking lot talking to each other wondering if anyone will...
Read full review of Planet FitnessManager/ customer service
I was charged a yearly fee without any notice at all. Most companies send and email. I haven’t used my membership at all but stilled paid each month because you have to go in person to cancel. I was charged a fee on February 2, 2024 and went in the same day to speak to someone for a refund and cancel my account. I was told I had to speak to the manager and...
Read full review of Planet FitnessHarassed/stalked by aaliyah orange hot mess wig with peacock eyelashes looking like something off sesame street
On February 16th at 8:48 a.m. I checked in at Jonesboro Ga planet fitness. Before I start my workout, I play Rashad Jamal on my phone being as though I do not have a set of ear plugs. I always stretch before engaging with the equipment while listening to my preferred music. Mind you, the music that planet fitness plays over the speakers is quite loud and my...
Read full review of Planet FitnessOverview of Planet Fitness complaint handling
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Planet Fitness Contacts
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Planet Fitness phone numbers+1 (844) 880-7180+1 (844) 880-7180Click up if you have successfully reached Planet Fitness by calling +1 (844) 880-7180 phone number 1 1 users reported that they have successfully reached Planet Fitness by calling +1 (844) 880-7180 phone number Click down if you have unsuccessfully reached Planet Fitness by calling +1 (844) 880-7180 phone number 5 5 users reported that they have UNsuccessfully reached Planet Fitness by calling +1 (844) 880-7180 phone number
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Planet Fitness emailsinfo@planetfitness.com100%Confidence score: 100%Support
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Planet Fitness address4 Liberty Lane W, Hampton, New Hampshire, 03842, United States
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Planet Fitness social media
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Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJul 03, 2025 - View all Planet Fitness contacts
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