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Planet Fitness


7450 Jefferson Blvd.
United States - 40219
Customer Care
1 502 964 7555 0 1
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Planet Fitness Complaints & Reviews

Planet Fitness - Florida, Orange City - Gym Membership

Posted: 2015-11-16 by    Bradley Earl Johnson
Complaint Rating:  0 % with 0 votes
Jessica: I did not deserve to be treated the way I was this morning by you! I am not an unemployed beggar trying to get out of a gym membership fee but a recently retired executive enjoying traveling. To dress me down and humiliate me publicly over a $30 charge that I have tried in good faith...

Planet Fitness - California, Huntington Park - Failure to provide adequated security

Posted: 2015-10-15 by    Reviewer58418
Complaint Rating:  0 % with 0 votes
I was robbed this morning in the gym, after a 2 hour work out came to get my gym bag with my car keys, money and id, but surprise to me someone broke up to the locker, the lack nor the gym bag were there, reported to the general manager and she said there was nothing they could do as there were...

Planet Fitness - Gym membership cancellation

Posted: 2015-10-12 by    Cikiciki
Complaint Rating:  0 % with 0 votes
I was a member of planet fitness for the period of Jan 2010 up to Dec 2012. I've been circling with the issue of a cancelled contract now for over a period of two years and its really sicking that planet fitness is not willing to assist to a point I'm told I have accumulated arrears amounting...

Planet Fitness - Illinois, Chicago - Hidden cancellation fee, beware

Posted: 2015-09-08 by    Yoshi3329
Complaint Rating:  0 % with 0 votes
I will never recommend these people! I came here to cancel after it no longer became convenient for me to travel back and forth by bus with my new apartment location. These people had the nerve to not only to charge me a few of $58 because I have the black card member (which I ironically got...

Planet Fitness - Louisiana, New Orleans - Bad management

Posted: 2015-06-18 by    Rfraziez
Complaint Rating:  0 % with 0 votes
I have never been treated be little by a place of business that I ever had to deal with like planet fitness in new orleans east. I have been a member since February. I go in a regular basic never had a problem until yesterday. I was told that I have not paid since February. I told that's...

Planet Fitness Downtown Salt Lake Cit - Utah, Salt Lake City - Sexual Harassment

Posted: 2015-05-21 by    Raging Bull
Complaint Rating:  0 % with 0 votes
Many women are sexually harassed at the Planet Fitness location in downtown Salt Lake City Utah. It is harassing in nature for men to choose a machine next to a woman when there are plenty empty ones to choose from. Then to constantly stare at the woman, watching her breasts and private parts...

Planet Fitness - Rude/Customer Service

Posted: 2015-03-24 by    LaKesha Vittitow
Complaint Rating:  0 % with 0 votes
I experienced a rude person on the phone, her name is Norma. I did not appreciate the way she talked to me nor her customer service. I had a few questions, which I felt I was interupting her and she did not have time to answer my questions. I just joined the gym and my second...

Planet Fitness - No written rules/selective enforcement

Posted: 2015-01-11 by    Not a fan of PF
Complaint Rating:  0 % with 0 votes
This place has predatory memberships and they lack published membership rules and policies. This enables the untrained, young staff to target people they feel don't fit the mold of a planet fitness member. They harass and attempt to intimidate members who they feel are breaking the imaginary...

Planet Fitness - Georgia, Stone Mountain - Fees After Cancellation!

Posted: 2014-12-29 by    Stonemountain
Complaint Rating:  0 % with 0 votes
I canceled this membership in Oct 2014 because they wanted to charge me $39 for a yearly fee. I was told the fees were $10.00 a month with no contract. I closed the debit card I used when I signed up a year ago. They somehow got into my bank account and took the $39.00 plus the months since...

Planet Fitness Witbank - Black tagg

Posted: 2014-12-05 by    WB Pfitness
Complaint Rating:  0 % with 0 votes
i applied for a contract for 2 years with planet fitness it`s has been more than a month that i`m struggling to get my black tagg from the the sales manager and the consultant are not at work when i ophone there to query about this the made 3 deductions all ready but i can`t go to the gym with...

Planet Fitness - New York, Clifton Park - Too many to name

Posted: 2014-11-12 by    cassie2642
Complaint Rating:  0 % with 0 votes
Been going here for 3 months now and it seems to get worse... First, womans bathroom hasn't been cleaned in I don't know how long. This goes for the equipment. I've been staring at the same dust mark and hair tie under the treadmill. Paper towel holders don't work and the...

Planet Fitness - Texas, El Paso - cancellation over charges

Posted: 2014-10-27 by    No more planet fitness
Complaint Rating:  0 % with 0 votes
After canceling my year membership... planet fitness still charged me for another year... not only did the manager promise to take the charge off they charged us again three more times that same month.. causing MY bank to close my account for 350 worth of over draft fees... I had received an...

Planet Fitness - South Carolina, Columbia - Sexual Harassment

Posted: 2014-10-16 by    Darlene3331
Complaint Rating:  0 % with 0 votes
​I am a member of Planet Fitness. I signed up at the Two-Notch Road location in Columbia, SC. I have been to all three locations and the only thing I see is males sexually coming on to women. I go to a gym to work out...not to have sex in closets and in the tanning beds. Planet Fitness has...

Planet Fitness In Mayfair Plaza - Rude and Unsupervised Employees

Posted: 2014-06-12 by    Nis Nis
Complaint Rating:  0 % with 0 votes
Today is my 3rd day @ the Planet Fitness located at the Mayfair Plaza & I will agree with the many reviews I have read regarding rude/unprofessional employees! On or about 10 p.m. (06-12-2014), I decided to try the hydro massage bed before I walked out the door. I went to the counter and asked...

Planet Fitness - Billing / cancellation

Posted: 2014-06-04 by    A.M.R.
Complaint Rating:  0 % with 0 votes
I had wanted to cancel my membership for a few weeks but didn't know when I had to cancel before I would be charged again so I asked one of the employees. She told me that I had until the 10th to cancel or I would be charged for an additional month. So I decide to hold off for another week....

Planet Fitness - BEWARE! Rude/Obnoxious/ Unprofessional/Incompetent Managers/Assistant Managers

Posted: 2014-06-04 by    Emmash
Complaint Rating:  100 % with 2 votes
On 06/03/2014 I went to Planet Fitness to cancel my membership and to inquire as to why I was charged a $29 yearly fee yesterday on my checking account when my fee was not due until October. I first spoke with Assistant Manager “Dan”. I informed Dan that I would like to cancel my membership...

Planet Fitness - Automatic withdrawals

Posted: 2014-06-03 by    Kristentap
Complaint Rating:  0 % with 0 votes
I have been a member of this gym for years since it has opened and never had an issue till this year. They withdrawal money for random 'rules' that you NEVER agree too. Isn't that illegal? If I would have known they would withdraw $40 for a 'yearly membership fee' I...

Planet Fitness - Florida, Tampa - account negligence

Posted: 2014-05-20 by    EA123
Complaint Rating:  100 % with 1 votes
I've had my membership for over a year with planet fitness. And every month they have been withdrawing their membership fees out of my account with no problems. Something happened with my credit card on file and it started declining the fees. Instead of sending me some type of notification...

Planet Fitness - Singing while you work out

Posted: 2014-05-06 by    bobcamper
Complaint Rating:  0 % with 1 votes
This is the 2nd time that a black person will start singing. It is very annoying to hear someone sing, let alone clearing there throat or coughing. The 1st time this happened, I asked Mike do I have to put up with this black man singing and Mike said no. Mike went and confronted the man and...

Planet Fitness - New Jersey, Cinnaminson - Illegal withdraws / discrimination of age

Posted: 2014-04-14 by    Christin Mann jones
Complaint Rating:  0 % with 0 votes
My 14 year old son was dropped off from baseball practice while my husband and I were within 5 minutes of finishing our workouts. The manager came over and told my son he had to leave! She said they needed to use the chair for someone who actually needed it!!! I cancelled our $20 gold memberships...

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