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Planet Fitness Customer Care Service


7450 Jefferson Blvd.
United States - 40219

Customer Support Phone Numbers

+1 502 964 7555 17 12

Planet Fitness Complaints & Reviews

Planet Fitness / Nolensville road nashville, tn.

Virginia Gail Bowling on Jan 17, 2017
The employees were exercising instead of being behind the desk. The beds are messed up. Bed no. 2 screen has been broken for 2 plus months. It hangs over the bed in a bad position. When I complained. I was told to push it to one side. 2 beds were working he last time I went. Only one...

Planet Fitness / Unethical behaviour

Kris Efremenko Hochard on Jan 8, 2017
Date of Incident: 1/8/17 Description of Incident: I am from Pittsburgh, PA and contacted the Edgewood/Swissvale branch of Planet Fitness via telephone to inquire about the current special: 10 down; 10 monthly. The fine print states that a $40 (39 and change) is to be automatically deducted from...

Planet Fitness / Being treated rudely by the trainer.

Shep12 on Jan 5, 2017
I was working out at the Planet Fitness yesterday. The ab machine in the 30 minute workout area was first of all used by couple who wasn't using the 30 minute area and by two women who were using the 30 minute area. There was this guy just randomly using the machines in the area. I used...

Planet Fitness / Temperature 74 too hot to exercise

Alan Calhoun on Jan 3, 2017
They just fixed the heater and now the temperature is 74.2 degrees inside the gym. This is in the middle of winter 44 degrees outside. January 2017. So much sweat that it is impossible to have a real workout. Too hot to exercise. Red lion and blvd in philadelphia.

Planet Fitness / The employee brandon and his manager at the newport ky planet fitness

AngelStevens on Dec 22, 2016
I signed in for the tanning bed Branson gives me the tag n towel I go back n get completely naked and he starts banging on the door telling me to get out. I was back there about 7 minutes at this point. So I get dressed and he proceeds to tell meyou the time ticked over into another person...

Planet Fitness / Treatment of customer

Philg13 on Dec 17, 2016
I have been a long time customer of planet fitness over 8 years and have never had an issue. However the other day I walk in like normal and have a water jug with me. The employee stops me in front of other customers and said I cannot enter with my water jug and have to leave it at the...

Planet Fitness / Freezing accounts, disrespect, lying manager and nasty facility

Malynda on Dec 12, 2016
I was just hung up on by the general manager, Sherry, at Corsicana's Planet Fitness. I asked for her to provide me with the date of the first freeze as well as proof that i checked in that day. I was home with strep throat and the flu that day and was not able to go to your Corsicana...

Planet Fitness / The customer service from the front desk boy!!!

Mandy Armstrong on Dec 11, 2016
Hello i went into to start a membership and was so disappointed and disrespected I DONT KNOW IF ILL EVER GO BACK!!! The BOY who was there alone at the front desk did NOT know how to sign my friend and i up!!! So after asking him what he was doing working alone if he didnt know how to do...

Planet Fitness / Wifi and tvs are terrible

jackson 5 on Dec 10, 2016
This complaint is about the planet fitness in wappingers falls new York. Let me start by saying that these complaints are from way before they started their renovations, which is ridiculously long by the way.The first problem is the wifi is horrible, even when I'm the only one there it...

Planet Fitness / Safety at Health Club (Planet Fitness)

UTGal76 on Sep 2, 2016
I just saw a "no guns allowed" sign that was recently posted on the Planet Fitness location where I am a member in Hermitage, TN. I am a handgun carry permit holder (I have passed a background check, had state certified training and my fingerprints taken by authorities). I am a woman who...

Planet Fitness / Membership cancelled

Juleen Jones on Jul 19, 2016
I just learned that my membership was cancelled by a manager due to a misunderstanding. I was stretching in the stretch room... I started to have an allergen dust might attack... I went to get some water. When I returned I noticed the floor was very dirty dusty and had dust ball...

Planet Fitness / Facility Membership

Chris Crocco on Jun 2, 2016
My complaint about Planet Fitness, Johnstown PA, is 2 fold. Check the fine print on their gym membership. By the way, this is the first complaint I have ever filled out on line for anything in my 47 years. When my wife first signed us up, they mad us give bank account access. She gave it...

Planet Fitness / Rip off

Val Johnson on Jun 1, 2016
I called May 13th to see how to cancel my membership. I was told I needed to come in person and sign paperwork. They had just taken my payment for that month so I was stuck with another month. I was told just to come in before the 13th of next month and there would be no more charges. I went...

Planet Fitness / Refused membership unless i granted access to my bank account

Randy Spencer on Mar 23, 2016
Went to new Traverse City Location and inquired about membership. Didn't get far when I was informed they are on probation, and I will have to provide direct access to my bank account to get a membership ! I asked if I could pay a year in advance either on charge card or cash. NOPE, We...

Planet Fitness / Breach of Contract/Consumer Practice Act

Demetrias Jones on Feb 11, 2016
Employee Miguel Vasquez and George has impaired acts of Consumer Sales Practice act misrepresentation that they took advantage of consumer reasonably to protect his interest that transaction was readily obtainable. Employees claimed item was left on table that consumer had left in concern...

Planet Fitness / Unauthorized Charges

Reviewer63652 on Feb 9, 2016
After canceling my membership I was charged 3 times, 3 seperated amounts in the matter of 7 days. The charged the monthly fee which was already cancelled and other fees with no explanation. When you go to the facility the employees are ignorant and have no knowledge of the terms they...

Planet Fitness / Gym Membership Cancellation

Reviewer80850 on Jan 26, 2016
I cancelled my membership with Planet Fitness after I was knocked down by a car able to go to Gym. Now I get a text message saying that my account has been handed over because I owe the gym R700, how does that happen when I sent a doctors letter after I got out of icu. I lodged a complaint...

Planet Fitness / Service

CaptainDanny on Jan 26, 2016
Just before midnight on 1-25-16, I entered the newly opened Planet Fitness in Hammond, La after ending my shift work at a nearby Emergency Room. Already a customer from the Gonzales, La location I was excited to visit this new one located near my place of work. I was greeted by two...

Planet Fitness / Gross Negligence Resulting in Loss of Personal Property

Elizabeth Vallejos on Jan 22, 2016
At 12:30 am on 1/21/16, Christian Evans entered the Planet Fitness gym at 4801 Alameda Blvd NE, Albuquerque, NM 87113, depositing his wallet and keys into his locker in the male locker room; he secured the lock and began his normal workout. At approximately 1:30 am, two unidentified...

Planet Fitness / BEWARE WHEN RENEWING MEMBERSHIP - $99 Annual Members

Mikecrad29 on Jan 9, 2016
In addition to a monthly membership fee, Planet Fitness (gym) has offered a deal for the past several years where you pay $99 for the entire year, and no membership renewal fee. I first took advantage of this offer on 12/30/13, and the expiration date on my membership for the following...

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