Planet Fitness
Reviews and Complaints

This place needs new Owners, No matter what time I go; this place is a mess; everyone walking around like it's a play ground, time to hire a security Guard to stand in this place. Old men with there I phones filming you, wile you're working out, or staring at you with there tongues out, it makes you feel uncomfortable. Last week me and my daughter wear working out at the Squat rack, and someone next to us, was just sitting there staring at us, no one has any manners there, And trying to workout is impossible. Member's holding the Equipment for other member's is unheard of What ever happen to letting a member? Work in the set with you Everyone has a clock to punch. I pay there to workout like everyone else, not wait till your friend is done playing with his phone or when you let me use the Equipment. Last week someone told my daughter there holding the Equipment for someone and would not get up. If your looking for a real Gym anytime fitness Best gym around. Hands down the best atmosphere and attitude.

Planet fitness
630) 896-5500
1842 Douglas Rd Montgomery, IL 60538
https://www.planetfitness.com/gyms/montgomery-douglas-rd-il

Dear Planet Fitness - Kissimmee,

My name is Katty Espinoza. I had previously informed your team — specifically Ricardo — that I would be out of the country and requested my account be frozen until June 17, 2025. I followed up on multiple occasions, including phone calls to the St. Cloud, FL location, to ensure the freeze was processed and later extended. Despite these efforts, it appears my request was never properly documented or processed, and no notes were placed in the system.

As a result, I have been billed during a period when my account should have been inactive. I find it extremely unfair to be charged for services I clearly communicated I would not be using and took proactive steps to pause.

Additionally, during my most recent call, Ricardo informed me there was no manager available and no corporate contact number. He was also dismissive and unprofessional, stating that “this is a membership whether you use it or not,” before laughing and hanging up the phone. When I called back to speak with someone else, the assistance provided was equally unhelpful.

This experience has been incredibly frustrating and disappointing. I am requesting that the charges applied during the freeze period be reversed immediately and that someone with the appropriate authority contacts me with a resolution.

Thank you for your attention to this matter. I look forward to your prompt response.

Sincerely,
Katty Espinoza

This gym in Kingsland, Georgia turned off their televisions with CNN news and now only provide Fox News. This seems so blatantly political. Either provide both sides of the news or turn off all news. I don't like being on the treadmill and feel like I'm being fed propaganda.

I'm just curious if this situation going on at a planet fitness gym in the central Pennsylvania area is a breaking of company code conduct. This P.F. is a franchise, but has to abide by company standards and methods. That i know.
The assistant manager, female is married, having a affair with her X boyfriend. When he comes to the gym, she stops working, works out, not necessarily close to him, to avoid, any obvious affection. But it's completely obvious. I'm aware, because, it's a long story. But yes. He also has complete run of the place, does whatever he wants. Has me followed, etc..cleans like he works there. Makes complaints, about customers, hangs out at front desk, just because he's involved and was involved with the assistant manager. She was not the [censored]. manager, when they dated 4 years ago, when I was friends with him. The manager a man, and I'm assuming the franchise owner, is aware of everything. The gym, is run by the Mickey Mouse club. Absolutely no mature responsible adults in the vicinity. Never have been. Numerous gym patrons noticed this. The higher ups in N.H should look into the goings on at this facility.

I’m extremely frustrated with my recent experience at Planet Fitness. I attempted to cancel my membership before the annual fee deadline, but when I called, I was told I could only cancel in person. Unfortunately, I wasn’t able to go the same day and it took me 5-7 days to get there.

When I finally went in to cancel, I was charged a $50 annual fee for both me and my wife, despite our efforts to cancel on time. When I contacted them for a refund, they refused, claiming they couldn’t offer any assistance. They also don’t seem to have a customer service department that can handle billing issues.

This kind of service is unacceptable. We made an effort to cancel within the required timeframe, but due to their policies, we were unfairly charged.

The whole process of membership was done online. From creating an account to payment information. When you go online to cancel, guess what, you can't. I called the local gym I used and the man who answered the phone said that they need a signature to cancel, that is why it can't be done online. That is ridiculous! You literally cancel nearly every other subscription online! When I said I no longer live close and that is why I'm trying to cancel, He said you can mail us a letter with your signature! Really?! In the meantime, Guess who's still getting charged the fee! What a joke!

Don't go to that particular fairview NJ PF location . The manager who I've spoken with was so rude. They tried to charge me extra money which is called " Late Fee" . When I called them , they sounded like they couldn't do anything about it and threatened me to send the bill to the collection if I don't pay LOL. This is how bad they desperate about money from the customers' pocket. Be aware and stay away from that place.

I have been going to Planet Fitness for many years they opened a new one closer to my house in Patchogue NY and from the start, many of us complained about the AC being too cold in the massage sections well now the temps here are cold and the AC is freezing us out every time we complain the staff tells us they have contacted corporate and they tell them but corporate does not send anyone to fix the problem.

I have only had my membership for less than a week and I have yet to be able to finish a full workout in the 30 minute area due to inconsiderate people not following the area rules. Today I decided to confront people who were in the way... once, twice, and then when the inevitable third confrontation was inevitable, I spoke to the desk worker. She was very nice and walked back to explain the rules to the rude people in the room, but I was too stressed out to stay to finish my workout. I workout out to relieve my stress but it is an absolute certainty that it's impossible at Planet Fitness.

My daughter started at Planet Fitness in Pretoria. The guy that assisted her, promised her that the contract was only for 3 months and that they would contact her after the 3 months to see if she wants to continue.

She was not explained at any time that this is a full contract for a year. Now she has to pay R1500 for cancellation fees.

She also tried to make contact the guy at the gym that assisted her, but he is not working at the gym anymore.

My daughter is on a student budget, I am absolutely disgusted in the way that this matter has been handled.

Will never ever recommend anyone to Planet Fitness.

Hi,

My name is Ayesha Shaikh. I opened an account for my daughter name Anum Amir. I paid for her for a few months and then she requested at the gym to change the payment method to her own account. After 2 months they charged my account 40 dollar. 20 for fee and 20 for late payment. I called and was told to come to the gym before 10 am, when I did, they told me to call next morning because the supervisor had left earlier. Then next morning I called, they said he is not available and will make sure to call me as soon as he can. Its been 4 more days, no contact again, can you please look into it?

Thanks,
Ayesha Shaikh
[protected]

This will be my final attempt to rectify. despite numerous emails and calling the planet fitness in Hermitage, TN 37076. We moved to Guam and cancelled our membership. However, I'm being Billed for a prime and a basic. My banking accounts have remained in a negative due to multiple times of trying to bill me. I have accrued negative balance despite telling management to not bill after i realized it was being continued. I spoke to management yesterday and they assured me that any accounts linked to my phone will be cancelled, and to call my bank to cancel billing. Apparently a Jaden Peterson is a member based on my phone.

once again your business does not have permission to attempt to take payment out of my venmo or Bank of America. As of today $82.00 ion
Bank of American fees

Gina Ellis
-[protected]
William Ellis

I am writing to express my deep concern and frustration regarding the unacceptable behavior exhibited by an employee "Marcus" of Planet Fitness, located at 16852 SW Edy Rd, Sherwood, OR 97140, United States.

There were a couple of us who signed in to use the black card area, and this employee kept talking to someone on the phone without even looking at us. We waited for 10 minutes and he still did not have the courtesy to even acknowledge our waiting.

We left without using the black card area.

I have been going to the Planet Fitness in San Antonio TX, I reside in the 78247 area, so both off Nacogdoches. The difference in customer service, the one off 410 and Nacogdoches is horrible. I went today tried to get some clarification on my plan due to the fact I am enrolled through my insurance plan. Both counter staff horrible and incompetent. Rude just horrible and happen to my last visit, I personally think because I am Black the just discredit me. I went to the Nacogdoches off O'Connor Rd major difference spoke with Scott very knowledgeable of my situation handle it and great customer service skills.

Now will say Nacogdoches off O'Connor equipment always broke. And IU prefer going to the Nacogdoches and 410 due to the upkeep of equipment but the front desk staff I have encountered needs to be trained or fired. My name is Don and number [protected].

My local PF located at 3316 Denton Hwy, Haltom City, TX, 76117 was closed on 04/16/24 without prior notification. I made an unnecessary trip only to be informed by a worker that the gym was closed due to equipment upgrade. I was at the gym the day before and there was no signage of notification nor did anyone at the desk inform me of the closure when I checked in. I do not live nearby and do not appreciate being inconvenienced unnecessarily. The closure was clearly scheduled and members should have been notified. The customer service is unacceptable and prompts me to reconsider my membership.

The Planet Fitness located in Klamath Falls, Oregon, does not employ enough females which is resulting in men walking into the women’s locker room regularly. It’s happened twice while I have been completely naked—once in the shower and once when I was about to enter the shower. It has caused stress, anger, inconvenience, and is a privacy violation that feels like a sexual violation. This is unacceptable and needs to be addressed immediately.

Another time I couldn’t change into my workout clothes in the locker room because there were two males fixing the hand dryer in the late afternoon. Since, like many members who use your services, I was on a tight schedule, I did not have time to wait around; I had to keep my workout brief in my work clothes, a major inconvenience.

Yesterday I was able to see the issue from another perspective when my locker wouldn’t open and I needed to ask a staff member to unlock it. The male staff member asked me to go into the locker room, make sure no one was in the shower, and ask the women inside if they were okay with him entering, an action I felt uncomfortable doing.

Having no choice but to perform this act, I entered the locker room and asked. One women was furious and said she would not allow him to enter while she was there. She said she had filed a complaint about this situation—I am not the first, apparently—and that “this is completely unacceptable.”

I then walked back to the front desk and spoke with a manager whose name might have been Brian. He immediately took offense when I stated that they needed more female employees. He stated that he already “fixed the situation” and had hired some.

When I asked him to then have a female employee unlock my locker he became angry stating that there are no women currently working and when I again firmly stated that this situation was unacceptable and obviously not “fixed,” he said “You know, I don’t this this is going to work,” and began his back-pocket speech suggesting I leave the building. The manager who was working yesterday at 4:15pm when this incident happened lacks conflict resolution skills and displayed sexist, defensive behavior. Men are regularly walking into the women’s locker room while women are nude causing both privacy violations and inconvenience, and my elevated voice—a direct result of the stress, anxiety, inconvenience, confrontation, and sexism I was encountering—is the problem?

If this had happened at the other clubs I belonged to, the manager would have displayed professional skills. She/he/they would have apologized, assured me this was being handled, explained when female employees would be there if that would make me more comfortable, apologized again, and offered me a free bottle of water. This manager lacks the basic skills expected of his position. His downplaying of the situation is shocking. His gaslighting behavior that attempted make the issue about me is alarming and suggests that he may be a further liability in the future.

I’ve been a Planet Fitness Member for over ten years and have loved the professional and congenial service of employees in New York, Michigan, and to locations I’ve used while travelling. But the staffing situation at the Klamath Falls location needs to be addressed urgently.

Planet Fitness Port St Lucie 00490

04/05/2024 Membership [protected]

I have a very terrible experience with this club, I have signed on 01/2024 for the advertising $10.00 a month , had open my account on line and provided my checking account and debit card #, the amount of $10.70 has been deducted from my bank account for the last 3 months.

Today I received a notification from my bank account that the amount of $93.13 has been deducted from Planet Fitness , when I call them the answer was that is late fee and annual membership.

Very disturbing when I show up at the club to cancel my membership and no one to escalate this complaint , manager not on site and no one to speak about it.

We are members of the Planet Fitness in North Fort Myers, FL. and for the last 6 years several of the bikes that you pedal towards the front have been out of service. One has never been fixed and one was fixed for about 2 months before it went out again. Two of them the display randomly starts over if you stop pedaling for just one second. They have not replaced any of the equipment in the last 10 years that I know of. They only have 6 of the bikes that we use every time we go and 2 to 3 of them are normally out of order. The wait line is long and a lot of people have stopped going altogether because of the condition of the equipment. 1. They need more of those bikes and less treadmills if space is a concern and 2. They need to at least have the equipment that they do have operational. A month of two is one thing, but years of being out of service is not acceptable. I'm really wondering if it's worth the time to go there when I have to spend 30 to 45 mins waiting my turn on the bikes that do work.

Removal of CNN from all gyms & ignoring inquiry from member for explanation. For weeks not, I have inquired as to why the removal of CNN on the television. The staff does not know. I left message for Area Director, Lisa Garcia, to contact me. The Bulverde manager has been non-response. I do not like the passive-aggressive behavior of no one giving me the respect of an explanation.