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Planet Fitness

United States
Customer Care
 
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Planet Fitness Complaints & Reviews

Planet Fitness - Too many to name

Posted: 2014-11-12 by    cassie2642
Complaint Rating:  0 % with 0 votes
Been going here for 3 months now and it seems to get worse... First, womans bathroom hasn't been cleaned in I don't know how long. This goes for the equipment. I've been staring at the same dust mark and hair tie under the treadmill. Paper towel holders don't work and the...
Complaint comments Comments Complaint country United States Complaint category Fitness Centers

Planet Fitness - cancellation over charges

Posted: 2014-10-27 by    No more planet fitness
Complaint Rating:  0 % with 0 votes
After canceling my year membership... planet fitness still charged me for another year... not only did the manager promise to take the charge off they charged us again three more times that same month.. causing MY bank to close my account for 350 worth of over draft fees... I had received an...
Complaint comments Comments Complaint country United States Complaint category Fitness Centers

Planet Fitness - South Carolina, Columbia - Sexual Harassment

Posted: 2014-10-16 by    Darlene3331
Complaint Rating:  0 % with 0 votes
​I am a member of Planet Fitness. I signed up at the Two-Notch Road location in Columbia, SC. I have been to all three locations and the only thing I see is males sexually coming on to women. I go to a gym to work out...not to have sex in closets and in the tanning beds. Planet Fitness has...
Complaint comments Comments Complaint country United States, South Carolina, Columbia Complaint category Fitness Centers

Planet Fitness in Mayfair Plaza - Rude and Unsupervised Employees

Posted: 2014-06-12 by    Nis Nis
Complaint Rating:  0 % with 0 votes
Today is my 3rd day @ the Planet Fitness located at the Mayfair Plaza & I will agree with the many reviews I have read regarding rude/unprofessional employees! On or about 10 p.m. (06-12-2014), I decided to try the hydro massage bed before I walked out the door. I went to the counter and asked...
Complaint comments Comments Complaint country United States Complaint category Fitness Centers

Planet Fitness - Florida - Billing/Cancellation

Posted: 2014-06-04 by    A.M.R.
Complaint Rating:  0 % with 0 votes
I had wanted to cancel my membership for a few weeks but didn't know when I had to cancel before I would be charged again so I asked one of the employees. She told me that I had until the 10th to cancel or I would be charged for an additional month. So I decide to hold off for another week....
Complaint comments Comments Complaint country United States, Florida Complaint category Fitness Centers

Planet Fitness - Billing / cancellation

Posted: 2014-06-04 by    A.M.R.
Complaint Rating:  0 % with 0 votes
I had wanted to cancel my membership for a few weeks but didn't know when I had to cancel before I would be charged again so I asked one of the employees. She told me that I had until the 10th to cancel or I would be charged for an additional month. So I decide to hold off for another week....
Complaint comments Comments Complaint country United States Complaint category Fitness Centers

Planet Fitness - BEWARE! Rude/Obnoxious/ Unprofessional/Incompetent Managers/Assistant Managers

Posted: 2014-06-04 by    Emmash
Complaint Rating:  0 % with 0 votes
On 06/03/2014 I went to Planet Fitness to cancel my membership and to inquire as to why I was charged a $29 yearly fee yesterday on my checking account when my fee was not due until October. I first spoke with Assistant Manager “Dan”. I informed Dan that I would like to cancel my membership...
Complaint comments Comments Complaint country United States Complaint category Fitness Centers

Planet Fitness - Automatic withdrawals

Posted: 2014-06-03 by    Kristentap
Complaint Rating:  0 % with 0 votes
I have been a member of this gym for years since it has opened and never had an issue till this year. They withdrawal money for random 'rules' that you NEVER agree too. Isn't that illegal? If I would have known they would withdraw $40 for a 'yearly membership fee' I...
Complaint comments Comments Complaint country United States Complaint category Health & Beauty

Planet Fitness - account negligence

Posted: 2014-05-20 by    EA123
Complaint Rating:  0 % with 0 votes
I've had my membership for over a year with planet fitness. And every month they have been withdrawing their membership fees out of my account with no problems. Something happened with my credit card on file and it started declining the fees. Instead of sending me some type of notification...
Complaint comments Comments Complaint country United States Complaint category Fitness Centers

Planet Fitness - Singing while you work out

Posted: 2014-05-06 by    bobcamper
Complaint Rating:  0 % with 1 votes
This is the 2nd time that a black person will start singing. It is very annoying to hear someone sing, let alone clearing there throat or coughing. The 1st time this happened, I asked Mike do I have to put up with this black man singing and Mike said no. Mike went and confronted the man and...
Complaint comments Comments Complaint country United States Complaint category Fitness Centers

Planet Fitness - Illegal withdraws / discrimination of age

Posted: 2014-04-14 by    Christin Mann jones
Complaint Rating:  0 % with 0 votes
My 14 year old son was dropped off from baseball practice while my husband and I were within 5 minutes of finishing our workouts. The manager came over and told my son he had to leave! She said they needed to use the chair for someone who actually needed it!!! I cancelled our $20 gold memberships...
Complaint comments Comments Complaint country United States Complaint category Fitness Centers

Planet Fitness - Washington, Vancouver - Billing fraudulently

Posted: 2014-02-19 by    dcdfanatic1
Complaint Rating:  0 % with 0 votes
After over 10 months of no activity and resigning from the gym they started a withdrawl again in January. I called Planet fitness and my bank. Bank Of America (BOA) put a stop payment on the vendor. GUESS WHAT? Then vendor changed the name to Planet Fit4321 and took another charge out in Feb....
Complaint comments Comments Complaint country United States, Washington, Vancouver Complaint category Unauthorized Charges

Planet Fitness - Connecticut, Portland - attempted billing

Posted: 2014-01-17 by    dcdfanatic1
Complaint Rating:  0 % with 0 votes
Keep your eye on your account even after cancellation. I just found an attempt to withdraw a monthly membership fee years after cancellation. I checked with my bank and no attempts in the last year (making sure I didn't miss anything) so I called Planet Fitness Corp and they couldn't...
Complaint comments Comments Complaint country United States, Connecticut, Portland Complaint category Unauthorized Charges

Planet Fitness - Obstructive behavior

Posted: 2014-01-12 by    peter drayson
Complaint Rating:  0 % with 0 votes
Be very careful when signing up for the 'Planet Fitness' One Year Deal. First of all, PF insists you agree to an 'Automatic Bank Withdrawal'; note, you CANNOT cancel this by calling your bank...even after 1 year! Now, you want to cancel your membership, even AFTER you have...
Complaint comments Comments Complaint country United States Complaint category Fitness Centers

Planet Fitness - Cancellation of Account

Posted: 2014-01-10 by    Hermann Jacques Keyser
Complaint Rating:  0 % with 0 votes
My name is Hermann Jacques Keyser, ID No, 6510085054080, hence cancellation of account in 2004 at Claremont Cape Town,

I am requesting that this matter be rectified and immediate cancellation is done.

I have a reference NO 76095502 Planet 131231 due to cancellation...
Complaint comments Comments Complaint country South Africa Complaint category Unauthorized Charges

Planet Fitness - Checking Account/ Routing Number/ Has Cause me to cancell my membership

Posted: 2013-11-26 by    LaTonya Hill
Complaint Rating:  100 % with 2 votes
I ask Ashley at Warren Gym if I could pay my bill a different form of payment she told me the only way is through my checking account. I told her I know longer can pay through that checking account and I told her if my account be debit they will not be able to collect the money. She told me...
Complaint comments Comments Complaint country United States Complaint category Other

Planet Fitness/Fitness Center - Employee (Jenna)

Posted: 2013-11-16 by    Long time Member
Complaint Rating:  0 % with 1 votes
I was running on the treadmill yesterday evening (Friday November 15, 2013) when all of a sudden the lights went out and came back on. I just kept on running. I thought a switch was accidentally flipped, but than a few minutes later it happened again. The employee came over and I asked what...
Complaint comments Comments Complaint country United States Complaint category Employees

Planet Fitness - Mistreatment and Account Debited Twice

Posted: 2013-10-22 by    Viv1284
Complaint Rating:  100 % with 1 votes
I joined planet fitness May 2013 and the consultant called Themba said my membership will cost R2947 and its a 24months membership, somehow he miscalculated and I end up paying R3288 of which he promised R341 was going to be refund. he promised personal trainer as part of package and as a 1st...
Complaint comments Comments Complaint country South Africa Complaint category Fitness Centers

Planet fitness Irving blvd abq nm - New Mexico, Albuquerque - Membership termination

Posted: 2013-09-20 by    Justified22
Complaint Rating:  0 % with 0 votes
Scam don't sign the contract after 6 attempts to cancel after the 1 year contract terms, we moved to another state that doesn't allow these scammer franchise owners to rob people. So we attempted to cancel via telephone, wrote a letter attached the original contract and had it notorized...
Complaint comments Comments Complaint country United States, New Mexico, Albuquerque Complaint category Business & Finances

Planet Fitness - Illinois, Chicago - Horrible trainer

Posted: 2013-09-17 by    Melissa0124
Complaint Rating:  0 % with 1 votes
I would like to start of by saying that I joined planet fitness about 2years ago. I started off with a trainer named Kristopher Fleminge. Wich was an okay trainer . Second trainer was Jose.. And now the third trainer unfortunately his name is Ontario . This trainer is definnitely one of a kind....
Complaint comments Comments Complaint country United States, Illinois, Chicago Complaint category Weight Loss Products and Programs

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