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Planet Fitness Complaints & Reviews

Planet Fitness - Air conditioning

Posted: 2015-09-01 by    Carol Sumilas Boshears
Complaint Rating:  0 % with 0 votes
In E. Irondequoit, NY, the person who owns this place has to be ignorant. It is so hot in there no one wants to go now. If he would only get the air ducts cleaned, it would actually save him money, instead of costing more to try to get it cool. There is dust everywhere. Please do something about...

Planet Fitness - Ohio, Canton - Texting

Posted: 2015-08-27 by    Reviewer16583
Complaint Rating:  0 % with 0 votes
Management of Canton, Ohio Planet Fitness allows people to sit on equipment as long as they want to and text on their phones. Wont enforce no cell phone rule. Only one or two machines that people might want to use!!...

Planet Fitness - Louisiana, New Orleans - Bad management

Posted: 2015-06-18 by    Rfraziez
Complaint Rating:  0 % with 0 votes
I have never been treated be little by a place of business that I ever had to deal with like planet fitness in new orleans east. I have been a member since February. I go in a regular basic never had a problem until yesterday. I was told that I have not paid since February. I told that's...

Planet Fitness - Rude/Customer Service

Posted: 2015-03-24 by    LaKesha Vittitow
Complaint Rating:  0 % with 0 votes
3/24/2015
I experienced a rude person on the phone, her name is Norma. I did not appreciate the way she talked to me nor her customer service. I had a few questions, which I felt I was interupting her and she did not have time to answer my questions. I just joined the gym and my second...

Planet Fitness - No written rules/selective enforcement

Posted: 2015-01-11 by    Not a fan of PF
Complaint Rating:  0 % with 0 votes
This place has predatory memberships and they lack published membership rules and policies. This enables the untrained, young staff to target people they feel don't fit the mold of a planet fitness member. They harass and attempt to intimidate members who they feel are breaking the imaginary...

Planet Fitness - Georgia, Stone Mountain - Fees After Cancellation!

Posted: 2014-12-29 by    Stonemountain
Complaint Rating:  0 % with 0 votes
I canceled this membership in Oct 2014 because they wanted to charge me $39 for a yearly fee. I was told the fees were $10.00 a month with no contract. I closed the debit card I used when I signed up a year ago. They somehow got into my bank account and took the $39.00 plus the months since...

Planet Fitness - Too many to name

Posted: 2014-11-12 by    cassie2642
Complaint Rating:  0 % with 0 votes
Been going here for 3 months now and it seems to get worse... First, womans bathroom hasn't been cleaned in I don't know how long. This goes for the equipment. I've been staring at the same dust mark and hair tie under the treadmill. Paper towel holders don't work and the...

Planet Fitness - cancellation over charges

Posted: 2014-10-27 by    No more planet fitness
Complaint Rating:  0 % with 0 votes
After canceling my year membership... planet fitness still charged me for another year... not only did the manager promise to take the charge off they charged us again three more times that same month.. causing MY bank to close my account for 350 worth of over draft fees... I had received an...

Planet Fitness - South Carolina, Columbia - Sexual Harassment

Posted: 2014-10-16 by    Darlene3331
Complaint Rating:  0 % with 0 votes
​I am a member of Planet Fitness. I signed up at the Two-Notch Road location in Columbia, SC. I have been to all three locations and the only thing I see is males sexually coming on to women. I go to a gym to work out...not to have sex in closets and in the tanning beds. Planet Fitness has...

Planet Fitness in Mayfair Plaza - Rude and Unsupervised Employees

Posted: 2014-06-12 by    Nis Nis
Complaint Rating:  0 % with 0 votes
Today is my 3rd day @ the Planet Fitness located at the Mayfair Plaza & I will agree with the many reviews I have read regarding rude/unprofessional employees! On or about 10 p.m. (06-12-2014), I decided to try the hydro massage bed before I walked out the door. I went to the counter and asked...

Planet Fitness - Florida - Billing/Cancellation

Posted: 2014-06-04 by    A.M.R.
Complaint Rating:  0 % with 0 votes
I had wanted to cancel my membership for a few weeks but didn't know when I had to cancel before I would be charged again so I asked one of the employees. She told me that I had until the 10th to cancel or I would be charged for an additional month. So I decide to hold off for another week....

Planet Fitness - Billing / cancellation

Posted: 2014-06-04 by    A.M.R.
Complaint Rating:  0 % with 0 votes
I had wanted to cancel my membership for a few weeks but didn't know when I had to cancel before I would be charged again so I asked one of the employees. She told me that I had until the 10th to cancel or I would be charged for an additional month. So I decide to hold off for another week....

Planet Fitness - BEWARE! Rude/Obnoxious/ Unprofessional/Incompetent Managers/Assistant Managers

Posted: 2014-06-04 by    Emmash
Complaint Rating:  100 % with 2 votes
On 06/03/2014 I went to Planet Fitness to cancel my membership and to inquire as to why I was charged a $29 yearly fee yesterday on my checking account when my fee was not due until October. I first spoke with Assistant Manager “Dan”. I informed Dan that I would like to cancel my membership...

Planet Fitness - Automatic withdrawals

Posted: 2014-06-03 by    Kristentap
Complaint Rating:  0 % with 0 votes
I have been a member of this gym for years since it has opened and never had an issue till this year. They withdrawal money for random 'rules' that you NEVER agree too. Isn't that illegal? If I would have known they would withdraw $40 for a 'yearly membership fee' I...

Planet Fitness - account negligence

Posted: 2014-05-20 by    EA123
Complaint Rating:  100 % with 1 votes
I've had my membership for over a year with planet fitness. And every month they have been withdrawing their membership fees out of my account with no problems. Something happened with my credit card on file and it started declining the fees. Instead of sending me some type of notification...

Planet Fitness - Singing while you work out

Posted: 2014-05-06 by    bobcamper
Complaint Rating:  0 % with 1 votes
This is the 2nd time that a black person will start singing. It is very annoying to hear someone sing, let alone clearing there throat or coughing. The 1st time this happened, I asked Mike do I have to put up with this black man singing and Mike said no. Mike went and confronted the man and...

Planet Fitness - Illegal withdraws / discrimination of age

Posted: 2014-04-14 by    Christin Mann jones
Complaint Rating:  0 % with 0 votes
My 14 year old son was dropped off from baseball practice while my husband and I were within 5 minutes of finishing our workouts. The manager came over and told my son he had to leave! She said they needed to use the chair for someone who actually needed it!!! I cancelled our $20 gold memberships...

Planet Fitness - Washington, Vancouver - Billing fraudulently

Posted: 2014-02-19 by    dcdfanatic1
Complaint Rating:  0 % with 0 votes
After over 10 months of no activity and resigning from the gym they started a withdrawl again in January. I called Planet fitness and my bank. Bank Of America (BOA) put a stop payment on the vendor. GUESS WHAT? Then vendor changed the name to Planet Fit4321 and took another charge out in Feb....

Planet Fitness - Connecticut, Portland - attempted billing

Posted: 2014-01-17 by    dcdfanatic1
Complaint Rating:  0 % with 0 votes
Keep your eye on your account even after cancellation. I just found an attempt to withdraw a monthly membership fee years after cancellation. I checked with my bank and no attempts in the last year (making sure I didn't miss anything) so I called Planet Fitness Corp and they couldn't...

Planet Fitness - Obstructive behavior

Posted: 2014-01-12 by    peter drayson
Complaint Rating:  0 % with 0 votes
Be very careful when signing up for the 'Planet Fitness' One Year Deal. First of all, PF insists you agree to an 'Automatic Bank Withdrawal'; note, you CANNOT cancel this by calling your bank...even after 1 year! Now, you want to cancel your membership, even AFTER you have...

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