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Planet Fitness Customer Care Service


7450 Jefferson Blvd.
United States - 40219

Customer Support Phone Numbers

+1 502 964 7555 11 3
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Planet Fitness Complaints & Reviews

Planet Fitness - Michigan, Traverse City / Refused membership unless i granted access to my bank account

Randy Spencer on 2016-03-23
Went to new Traverse City Location and inquired about membership. Didn't get far when I was informed they are on probation, and I will have to provide direct access to my bank account to get a membership ! I asked if I could pay a year in advance either on charge card or cash. NOPE, We...

Planet Fitness - California, Glendale / Breach of Contract/Consumer Practice Act

Demetrias Jones on 2016-02-11
Employee Miguel Vasquez and George has impaired acts of Consumer Sales Practice act misrepresentation that they took advantage of consumer reasonably to protect his interest that transaction was readily obtainable. Employees claimed item was left on table that consumer had left in concern...

Planet Fitness - Florida, Pembroke Pines / Unauthorized Charges

Reviewer63652 on 2016-02-09
After canceling my membership I was charged 3 times, 3 seperated amounts in the matter of 7 days. The charged the monthly fee which was already cancelled and other fees with no explanation. When you go to the facility the employees are ignorant and have no knowledge of the terms they...

Planet Fitness / Gym Membership Cancellation

Reviewer80850 on 2016-01-26
I cancelled my membership with Planet Fitness after I was knocked down by a car able to go to Gym. Now I get a text message saying that my account has been handed over because I owe the gym R700, how does that happen when I sent a doctors letter after I got out of icu. I lodged a complaint...

Planet Fitness - Louisiana, Hammond / Service

CaptainDanny on 2016-01-26
Just before midnight on 1-25-16, I entered the newly opened Planet Fitness in Hammond, La after ending my shift work at a nearby Emergency Room. Already a customer from the Gonzales, La location I was excited to visit this new one located near my place of work. I was greeted by two...

Planet Fitness - New Mexico, Albuquerque / Gross Negligence Resulting in Loss of Personal Property

Elizabeth Vallejos on 2016-01-22
At 12:30 am on 1/21/16, Christian Evans entered the Planet Fitness gym at 4801 Alameda Blvd NE, Albuquerque, NM 87113, depositing his wallet and keys into his locker in the male locker room; he secured the lock and began his normal workout. At approximately 1:30 am, two unidentified...

Planet Fitness - Maryland, Bowie / BEWARE WHEN RENEWING MEMBERSHIP - $99 Annual Members

Mikecrad29 on 2016-01-09
In addition to a monthly membership fee, Planet Fitness (gym) has offered a deal for the past several years where you pay $99 for the entire year, and no membership renewal fee. I first took advantage of this offer on 12/30/13, and the expiration date on my membership for the following...

Planet Fitness - Pennsylvania, Downingtown / Staff and Cleanliness

Reviewer49666 on 2015-12-13
The staff at night, often are busy laughing and talking to each other, barely say hi to you, often their back are to you and you sign in yourself. They do not make even a fake effort to care about you and hardly look up when you leave. I always try to say have a nice night but they are...

Planet Fitness - Florida, Orange City / Gym Membership

Bradley Earl Johnson on 2015-11-16
Jessica: I did not deserve to be treated the way I was this morning by you! I am not an unemployed beggar trying to get out of a gym membership fee but a recently retired executive enjoying traveling. To dress me down and humiliate me publicly over a $30 charge that I have tried in good...

Planet Fitness - California, Huntington Park / Failure to provide adequated security

Reviewer58418 on 2015-10-15
I was robbed this morning in the gym, after a 2 hour work out came to get my gym bag with my car keys, money and id, but surprise to me someone broke up to the locker, the lack nor the gym bag were there, reported to the general manager and she said there was nothing they could do as there...

Planet Fitness / Gym membership cancellation

Cikiciki on 2015-10-12
I was a member of planet fitness for the period of Jan 2010 up to Dec 2012. I've been circling with the issue of a cancelled contract now for over a period of two years and its really sicking that planet fitness is not willing to assist to a point I'm told I have accumulated arrear...

Planet Fitness - Illinois, Chicago / Hidden cancellation fee, beware

Yoshi3329 on 2015-09-08
I will never recommend these people! I came here to cancel after it no longer became convenient for me to travel back and forth by bus with my new apartment location. These people had the nerve to not only to charge me a few of $58 because I have the black card member (which I ironically...

Planet Fitness - Louisiana, New Orleans / Bad management

Rfraziez on 2015-06-18
I have never been treated be little by a place of business that I ever had to deal with like planet fitness in new orleans east. I have been a member since February. I go in a regular basic never had a problem until yesterday. I was told that I have not paid since February. I told...

Planet Fitness - Utah, Salt Lake City / Harassment

Raging Bull on 2015-05-21
Many women are sexually harassed at the Planet Fitness location in downtown Salt Lake City Utah. It is harassing in nature for men to choose a machine next to a woman when there are plenty empty ones to choose from. Then to constantly stare at the woman, watching her breasts and private...

Planet Fitness / Rude/Customer Service

LaKesha Vittitow on 2015-03-24
3/24/2015 I experienced a rude person on the phone, her name is Norma. I did not appreciate the way she talked to me nor her customer service. I had a few questions, which I felt I was interupting her and she did not have time to answer my questions. I just joined the gym and my second...

Planet Fitness / No written rules/selective enforcement

Not a fan of PF on 2015-01-11
This place has predatory memberships and they lack published membership rules and policies. This enables the untrained, young staff to target people they feel don't fit the mold of a planet fitness member. They harass and attempt to intimidate members who they feel are breaking the...

Planet Fitness - Georgia, Stone Mountain / Fees After Cancellation!

Stonemountain on 2014-12-29
I canceled this membership in Oct 2014 because they wanted to charge me $39 for a yearly fee. I was told the fees were $10.00 a month with no contract. I closed the debit card I used when I signed up a year ago. They somehow got into my bank account and took the $39.00 plus the month...

Planet Fitness Witbank / Black tagg

WB Pfitness on 2014-12-05
i applied for a contract for 2 years with planet fitness it`s has been more than a month that i`m struggling to get my black tagg from the the sales manager and the consultant are not at work when i ophone there to query about this the made 3 deductions all ready but i can`t go to the gym...

Planet Fitness - New York, Clifton Park / Too many to name

cassie2642 on 2014-11-12
Been going here for 3 months now and it seems to get worse... First, womans bathroom hasn't been cleaned in I don't know how long. This goes for the equipment. I've been staring at the same dust mark and hair tie under the treadmill. Paper towel holders don't work and...

Planet Fitness - Texas, El Paso / cancellation over charges

No more planet fitness on 2014-10-27
After canceling my year membership... planet fitness still charged me for another year... not only did the manager promise to take the charge off they charged us again three more times that same month.. causing MY bank to close my account for 350 worth of over draft fees... I had received...

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