Planet Fitness
reviews and complaints

Located in: Wesley Chapel Crossing

Address: 2460 Wesley Chapel Rd, Decatur, GA 30035, United States

Hours:

Open ⋅ Closes 7 pm

Confirmed by this business 6 weeks ago

Phone: +[protected]

I signed up for membership in late december,2023 and was told that I would be charged a signup fee, then $10 per month. I said Great, I offered to just pay the annual up front, and they said that was not an option. You would think that that would be a sensible option as a business to have customers prepay, but maybe thats just me. Anyway, I fill out the form, and noticed that they required two methods of payment. I was very suspicious, but anyway, I provided my credit card, and bank account details.

Every month since then, I have been charged the monthly fee, $10 and a late fee $15. This basically makes my monthly fee 25$ per month. I have sent multiple emails requesting a resolution, and they tell me that I have incorrectly entered my bank info. I then say, Hypothetically, lets go with that, so why then not just charge the credit card immediately if that one fails? She said well they try a few days later. This "a few days later" Is to ensure that you become late, so they can "legitimately" claim that you were late.

I verified the banking info, and used a different BOA routing number, the following month, and they still illigitimately bill me again.

I truly enjoy working out, but if you can bill me a late fee with no issues, why not then make that the primary method of payment?

I am available to discuss this and provide receipts for anyone that needs verification [protected] ask for MJ

When I go to discuss the issue with someone in the gym, twice i was told to send an email with my concerns. The email decatur.[protected]@planetfitness.com may go unanswered for weeks.

Management is a joke, If they respond, their response is basically after reviewing , everything looks fine. This is very infuriating.

It happens daily employees letting friends and family use abuse black card area. I pay for the privilege how about telling them it’s against policy? check your cameras the lady in question had two bags of groceries and street clothes on. obviously it was the employees mom as she called her mommy. totally unprofessional. check the cameras the lady went right to another chair in the black card area and went back to sleep lol. there was also a motorized vehicle parked in the same area. wow just wow terrible that management would allow this.

I've been going to Plabet Fitness for about 7-8 years. It has allowed me to travel & still keep up with fitness. I was in an auto accident & injured last year now just working on rehab. They have been a pretty good club except for the harassment from their employees & their using of chemical sprays when I'm in the dressing or showers. These chemicals make me dizzy & nauseated. I've talked to management repeatedly to no avail. The Arlington Rd in Arlington VA is the worst. The minute I'm in the restroom employees follow & grab cleaning cart with sprays. Eric Pieorola is the worst manager does not care about numbers or any complaints. His response to my last complaint was to ban me from his club stating I was harassing employees. One of his employees sprayed a chemical that made me dizzy on contact. When I asked her if what she sprayed she walked away...then she said she didnt...then she said it was someone else. Eventually she came back & said ishower cleaner but looking in the showers there was a white clump on the wall with hair, a black ball of something on floor...pretty sure she hadn't cleaned. This club is OK for being clean. But the attitudes the gossip & the comments placed in the shared data base about me as well as other members is outrageous & a violation of FCRA rules. The chemicals used also have warnings on them stating burning of skin, possible blindness etc I took photo. I repeatedly asked them not to clean before I shower. They don't rinse chemicals off...it's dangerous. Eric has a gang mentality caring about money aspect of club. Their no judgment free zone doesn't work at this location he's a mean person. I have been followed had questions about whether they have cameras in their restrooms. For the price most clubs are good...been cross country. Not the Arlington location. Slanderous, damaging, uncomfortable.

I'm a member of the Kennett Square, PA Planet Fitness and roughly about half of the tvs are not working for the past few months. Every time I inquire about it, the staff says that they are in the process of getting some more and that they can't get a contract for someone to fix them. If you happen to work out on the one side of the gym where most of the treadmills, bikes, ellipticals, and stairmasters are located, this section only has 1 working tv.

Two weeks ago today I sent the below email; I would like the courtesy of a reply.
From: Walker, John D.
Sent: Monday, February 13, 2023 6:55 AM
To: Chris.[protected]@pfhq.com
Subject: Feel exploited

To Whom It May Concern,

I am a 67 year-old disabled veteran who stopped in at your Bakersfield (California Ave), California facility on the morning of February 4th. I explained that I was on my way to Palo Alto for the next 4 weeks and that I would be traveling throughout the country teaching for most of the year. I saw President Rondeau on Mad Money with Jim Cramer and explained to the individual at the Planet Fitness desk that I was possibly interested in joining Planet Fitness due to availability throughout the country. I was told, not once but twice, that my membership was good throughout the United States. Lo and behold, I was denied entrance to the Planet Fitness in Milpitas on Ranch Drive. The individual at the Planet Fitness desk in Milpitas stated that my membership was only good in Bakersfield, a city I have only spent one night in while traveling. The individual who signed me up in Bakersfield needs some better training.

Please explain to me my options. I have no plans of ever being in Bakersfield again.

On 2/24 starting at about 9:40am, at the West Dundee location there was a verbally aggressive man who was getting into multiple people faces & yelling at them. He even approached a woman, who happened to be a Navy personnel & told her “you are a piece of sh** little girl”. As someone with PTSD triggered by violent men, I had a panic attack for 30+ minutes at the gym. The manager on duty said there’s nothing he can do because he doesn’t know the guys name to send him an email. Even though the guy was within eye sight of him where he could have asked him. But he said since he did not physically hurt anyone there’s nothing he can do. The man was lapping around the gym trying to intimidate people. He was a large man and visually intimidating. Multiple people expressed their concern about this man. I ended up having to leave, where I drove to another parking lot because I was hyperventilating. Planet fitness it supposed to be a safe zone. You have signs that say it I guys where’s an inappropriate tank top the alarm will go off but you can’t ask someone to leave or call the cops when he’s threatening people? I’ve never felt so unsafe in a gym & before that I loved going there. As a woman (& 2 other women that came forward), I was afraid. I am so upset and let down by your gyms inability to follow through on your “safe zone” policy.

If you check the camera you will see this man targeting multiple people & pacing around the gym in an intimidating manner.

I’m extremely upset, I think there needs to be a specific course of action that takes place in these scenarios.

My black card access is worn and the keyhole is split open so I can’t put it on my keychain. I have to put in my pocket when going to my club in Saint Augustine, Florida. Hopefully I won’t lose it. Asked the agent behind the counter if I could get a replacement and he we don’t do that here and brushed me off. My name is Michael Providence. Number on my black card is. [protected]. This is a complaint and I contend you have a training issue at this club. Please respond so I don’t have to cancel my membership. Phone [protected]. Email [protected]@aol.com.

I contacted the manager, Camile, @ the Hazleton, PA club on 2/20 to complain that the 30-min circuit is not, and has not been, monitored and used as designed. People just hang on out 1 machine, go on their phone, and just sit there constantly. I told her my friends & I come daily @ 4:30. She said she would check into it. That same day I went & again, everyone just sitting on the equipment, not rotating - 6 machines with people just sitting there. Your policy clearly states" PF does not set time limits on any piece of equipment WITH THE EXCEPTION OF THE 30-MIN EXPRESS CIRCUIT. I called Camile again 2/21 & asked for a district manager or boss and she would not give me that information. She was clearly there 2/20 at 5:00 and did not even come back once to check on the room.co-workers of mine are also complaining that room is not being used as it is intended. I've been a member since DAY ONE and can count on my one hand how many times I've completed the circuit. I also asked Camile to monitor the hydro beds because her staff is always behind. Every Thursday for the last 4-weeks, when I clock in for a 5:00 appt, they are running 6-7 minutes behind - on a 10-min bed. They should loose their slot if they are not on time.

I signed up at the Jackson facility of Planet Fitness to both encourage my wife and son, as well as to assist me with my physical therapy. While going to Physical Therapy and visits with the Doctor, I was not going to the Planet Fitness facility as often as I had wished. My wife was going and with her encouragement, my son had started going as well. At the beginning of January 2023, I was finally able to attend with my family and on arriving at the Jackson Planet Fitness facility I was advised that I was in arrears. I was in disbelief but was advised by the Planet Fitness Employee that there was an issue with the credit card. I was allowed to work out and I assured them that I would be returning to correct the matter.

On January 9th, 2023, I came in to address my account arrears I was then also advised about the late fees. I explained to the Planet Fitness staff member that I had not been notified until my previous visit to the facility. I further explained that the credit card I used with Planet Fitness was closed out due to fraudulent purchases that had been made by someone in California. He waived the late fees that had accumulated. The receipt is dated January 9th, 2023, and shows the late fee removal with the payment of 30 dollars on the printed receipt.

There was a further issue that I could not address from home, to remove the previous credit card and add the new one. It seems that Planet Fitness has changed its policy to only debit payments from bank accounts. This is a serious issue. I have a number of letters advising me to watch over my accounts because this website has been breached or the company lost its laptop with our information on it. Or the bank's credit card company’s customer information being breached. My objection to this is Identity theft and having a website with that information being breached is a loss of all my monies to pay my bills, including planet fitness! I was assisted by the Planet Fitness staff in getting the old card removed and the new one replaced it.

On February 14th going over the January 9th, 2023’s receipt for Planet Fitness and attempting to reconcile it with the credit card company, I find that I could not reconcile the transaction. Instead, I found transactions posted on January 10th,2023. One for $73.57 and another transaction for $10.66. None of which matched my receipt. I called the number on the Planet Fitness receipt and was connected to Marry the manager at the Jackson Location. Explaining the details of what had happened. She advised that she could not square it because she could not track it as it was. She advised that in order to review it, she had to cancel the previous transactions and go over it again. She advised that the yearly maintenance fee was included in the payments. That seems to be an issue as well since you do not have transparency

Mary the manager at the Jackson, New Jersey Planet Fitness could/would not remove the late fees and advised that I would have to speak with corporate since Jackson was not a franchise but under the corporation and provided me with the number and to the 3rd party billing office. I have gone to the corporate customer service number that was provided and was on hold for more than 28 minutes with directions to hold on interlaced with go to the website and take care of it there. I went to the website and filled out three communications with Planet Fitness and received canned messages indicating they do not handle franchise issues and deal with the Facility. Jackson Planet Fitness states that they are part of the corporation.

I need assistance in this matter.

I wrote a letter as requested. A form sent by them to freeze the membership. This is outrageous and unethical. I complied with the rules and have received only an attempt to continue my membership and bill me monthly forever. I want this membership permanently cancelled and not to be billed monthly everywhere. I want this in writing from them forthwith. I shall pursue all legal recourse if necessary to address this travesty. David Foley

I travel the country with my job. I enjoy going to planet fitness because generally I get a deal at this gym. Here in Eagle Pass, Texas. I have never seen a gym floor so disgusting in my life. I have never seen anyone mop the floor here in my few weeks I have been staying here. I also have never seen so many employees sit up at the desk and eat and text the entire time and never clean weights. This is the complete opposite of planet fitness I am used too. I have pictures of about an inch of dirt on the floors as well if regional management wants to call me as well. Dumbbells clearly have never been cleaned. My old neighbor was a manger of planet fitness back in South Dakota and his gym is 1000 percent cleaner with staff constantly wiping equipment down.

Hi report a claim about fitness Airmont Newyork on January 27 ,2023 I left my Apple Watch ⌚️ on lock box 19 .on Saturday 28,2023 I di call office I left it so I spoke to James he went to get it and find it ,I gave him my name and phone number I will come get it January 31,2023 so they’re looking all over the office can’t find manager told he will be looking at the camera 🎥 to what is going on .until now they not able to give back so today I device to file complaint my email

Jean.[protected]@yahoo.com

Tel.[protected]

Please I want you do so before next step

I stopped going.into planet fitness in 2011. I am guilty of not checking my banking statements as I am single and teach school for a living. A year ago, I contacted the Waterville, Maine branch to complain and spoke with a manager named Craig. Craig pulled up my account and could see that I was being charged monthly for 2 accounts; one for $19.99 and the other for $10. He said that he would look into it and get back to me...he never did.

Fast forward another year. Understand this...I have a very demanding job that doesn't end when I come home but while looking at my bank statement in January, I again saw that

In 2014, I joined your club, at that time there were written applications. I tried out your club along with two other friends and we decided to go to a different space. I called I was told I have to come in sign out, we did so; we joined the other club “they had a sauna”. In 2022, I rejoined the Allentown West facility. I was told that I owed money to your club, I went back to my bank I reviewed, and the money that I owed was for charges your club was charging me for not paying the fee to be a member. I explained that I was no longer a member, but that you kept billing me, therefore that’s where those charges came from. I didn’t feel it was worthwhile arguing back-and-forth because that’s what management did so I paid it “sometimes you just have to take the highroad”. I joined the gym. I was going to the gym. The weather got better. I canceled my membership. I made sure I spoke with the front desk to ENSURE everything was clear. Yesterday I rejoined the exact same GYM, Allentown West. I got out of work I prepared early this morning to come to the gym only to be told that I have that balance from 2014 and that I could not join the gym that night even though I had already signed up online, there were no managers available and they would not let me use the facility. I said if you could look in your files, you would see that I paid the fee and that I was here last year… That did not matter. I was told that I had to leave!

My teen used my card and opened an account under my name and i was charged $24.00 then $49.00 dollars. When i called to get information on how to cancel i have to go to the gym location she had selected and then they stated i have to pay $58.00 dollars to cancel the membership. i explained that i didnt create the account and that my daughter never went they didnt care at all and said that if i dont pay the cancellation fee they will continue to charge me. They also stated that i will not get a refund for any transactions that have been done. I dont know why they wouldnt refund me for the transactions and why i should pay a fee to cancel sometthing i never set up.

I won a donated gift certificate that is a 1 year black card at any PF LLC gym in 2018. After winning this donation I contacted corporate in CT and my loca PF in Plattsburgh NY, where it says to contact for any questions. I asked, “what is the expiration date for redeeming this gift certificate?” I was told, “there is no expiration”. Now when I attempt to redeem it I’m being told that there was an expiration date and I’m past due. Seems like bad practice to deceive a customer and get out of a 1 year black card donation.