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Lowe's Home Centers LLC

94-805 Lumiaina St
United States - HI96797
Customer Care
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Lowe's Complaints & Reviews

Lowe's / Protection Plan

faithhicks on 2016-02-09
Frigidaire Refrigerator purchased March 11, 2015- Model # FFHS2611LWF- Serial #4A42832408. At time of purchase, also purchased Protection Plan. First service call on June 22, 2015 when ice and water dispenser in freezer door stopped working. Protection Plan called a service provider to...

Lowe's Home Improvement - Mississippi, Gautier / Customer Service Complaint

Reviewer34737 on 2016-02-08
I debated whether I should call about an incident that happened on January 23rd at the Lowe’s store in Gautier, MS. I came to pick up some “pick-up-later” items. The customer service cashier, Erica, said it would be a moment for them to get my items. I actually stood waiting for my...

Lowe's - New York, Garden City / Generator - Storm Responder Briggs Stratton 5500 - Quality Control

Matthew Boyle on 2016-02-03
The generator I purchased from the Lowe's Store (31624) located in Garden City, New York required service (002538), and so I arranged through the Lowe's Service headquarters to have it brought to the local Lowe's center for dispatched to the Lowe's assigned repair center. Service Date In...

Lowes / Unethical behavior against employee rights

Reviewer29228 on 2016-02-02
Does Lowes not offer any chance of advancement within the workplace? My son works for Lowes paint dept. for two years. He is courteous, very informative and spends time to advise customers, keeps his department well stocked; neat and clean, has always done what was asked of him and he ha...

Lowe's / GE washing machine

ECC_board_chair on 2016-01-31
I am the Board Chairperson for a small country Church in the rural Northern Neck of Virginia, I worked with the chairman of our property & grounds committee to buy a replacement clothes washer for our parsonage. The purchase was complete 27 July 2015. Having each had positive experience...

Lowes - Pennsylvania, Hermitage / 10% promotional coupon

Reviewer81192 on 2016-01-28
I took over 300 dollars worth of paint supplies to the checkout and when tried to use my 10 percent off coupon, the cashier said it scanned expired while it clearly had a date that it was still good. She said this is the second time today that this happened and needed a manager . The...

Lowes (Home Improvement) - Illinois, New Lenox / Management at New Lenox, IL

Reviewer55507 on 2016-01-26
I agree with the previous comments about this location, I have personally witnessed two different ASMs verbally abusing employees, while Lachele is bad and I have heard her barking at and demeaning at an associate in an area where customers did and can hear her comments. The worst ASM i...

Lowes (Home Improvement) - Texas, Beaumont / Roof Instalation

Reviewer92305 on 2016-01-25
I have more of a concern than a complaint. I am not complaining about Lowes personnel. I am concern about the contractor that Lowes hired to install my roof. My roof was considered as completed by roofer in Nov. 18. 2015, todays date is Jan. 25, 2016. I refused to sign a form stated that...

Lowe's Home Improvement - Florida, Panama City Beach / Broken GE Refrigerator - damaged floor & front door with horrible customer service

Reviewer27657 on 2016-01-20
On November 30, 2015 I purchased a stainless steel GE refrigerator along with blinds for 18 windows. I moved into my new home on December 30th. The delivery of the refrigerator was scheduled to my newly built home on December 31st. Two delivery men arrived from the local Lowe's store with...

Lowes - Texas, Pasadena / product returns

Reviewer55464 on 2016-01-15
The Lowes in Pasadena, Texas makes up their own return policies. When I tried to return a tube of caulk out of a contractors pack, they refused it unless the entire purchase was returned. Nothing on the back of the sales slip or on the ad suggesting you buy the pack says this about a return. The staff are very unprofessional to say the least.

Lowes Home Improvement - Florida, Jacksonville / Tool World Bob gave horrible customer service

Reviewer51746 on 2016-01-11
Bob, whom I was told was one of the team leaders in Tool World at the Lowes at Oldfield Crossing Dr in Jacksonville Florida was rude and unprofessional. The core job of the employee/customer interaction is for him to serve the next person in line. He was standing by himself. I approached...

Lowe's Home Improvement / Returns Department

Tim Barnes on 2015-12-29
This happened at the Lowe's Store at 1601 COLUMBUS STREET, BAKERSFIELD, CA, 93305 on 12-28-2015 at 5:30 pm I was given a pair of gloves (valued at 19.98) that was purchased at a Lowe's in Arizona for a Christmas present I went into the Return department to exchange for a larger size, I...

Lowe's - Utah, Saint George / Credit Card

Reviewer11907 on 2015-12-27
I had my Lowe's credit card payments set-up to be paid online through autopay. Apparently, the autopay stopped taking money out of my account in September 2015 unbeknownst to me. My credit card was cancelled by Lowe's for delinquent payments. The problem is, they never told me...

Lowe's Home Improvement - Illinois, New Lenox / Management

Reviewer91907 on 2015-12-23
Management is terrible. Lachele. I don't know how she's still employed. Worse case of entitlement. She let her asm position get to her head. She walks around with an attitude as if she had something up her behind. Maybe lacking something up her behind is more than likely her...

Lowes - Whirpool Refrigerator - New Jersey, Middletown / Whirlpool Gas Oven WFG524SLAS

miket1956 on 2015-12-22
As I stated to the Lowes Customer Care representative I spoke to, this was a problem that existed from the time I got the stove and has just gotten worse over time. Since this was an original problem with the over can this still be covered?

Lowes - Texas, Texarkana / Check cashing policy

Joyce Wickersham on 2015-12-14
I've been shopping for many years at your store. Then today checking out I am informed that Lowes won't except a check from my husbands check book that I signed because he's not present. That account is a joint account and I presented my drivers license to the cashier. Never had a problem...

Lowes - Texas, Marble Falls / Disappointment in customer service

RL Pitts on 2015-11-24
As a Contractor, my time is hectic and valuable. Della, at the Pro desk, understands this and treats ALL Contractors with respect and expedites their purchases. The other day, Roger (at the Pro Desk) told me to stay at the cash register and the girl would ring me up first, before going on...

Lowes - Pennsylvania, Bensalem / Service for Whirlpool refridgerator

Frustratedwith Lowes on 2015-11-23
Lowes extended service plan has not fixed my freezer and it has been 9 weeks. It took them 3 months to fix my ice maker. We bought a Whirlpool refrigerator from Lowes on 9/1/13 with a extended service plan. My freezer stopped working and I found food items thawing on September 17 2015. I...

Lowe's - Michigan, Ann Arbor / They do not know how to respond to customer complaints

Reviewer62981 on 2015-11-19
Lowes informed me that I should expect a call from the installer between 8-10 a.m. The installer called at 8:10 a.m. As soon as I received the message (8:20 a.m.), I called the installer and he said that I was supposed to be his first job, but since I didn't return his call fast...

Lowes - Florida, Panama City Beach / Appliance delivery

Reviewer32024 on 2015-11-14
We purchased $2300+ of appliances from Lowes over one month ago from the store in Panama City Beach, FL. We called numerous times up to the scheduled delivery date of 11/14 to confirm delivery and were told yes, they will be delivering on 11/14 after 11 AM. We called the morning of 11/14...

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