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1.3 667 Complaints
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General Electric Complaints 667

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3:14 pm EDT
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I purchased the above referenced microwave from Purchasing Power on April 26, 2024. Serial number A2202758L Model#JES2051SN5SS. My case #[protected]. I paid $445 before taxes. I was told to buy a microwave and I would be reimbursed. I was told a voucher would be sent to me for the microwave. I did purchase another GE microwave locally from Best Buy a smaller...

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12:28 pm EST
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General Electric GE refusing to honor warranty and service tech issues

Dshwsh PDT715SYN8FS FV856190B purchase 05 23. Stopped washing dishes mth ago

Purch Brandsmrt Their tech said call GE.GE tech says wash the dishes first and then use dishwasher. He left and did nothing.

GE service calls me and said I have roaches and they cannot come back with a exterminator certifying no roaches. A big LIE Maid, workers in my house will swear GE TECH rude, never mention any roaches and this is lie.

Claimed loss: You are refusing to honor your warranty fix the unit, replace or money back. If not, Now complaint BBB, FTC, state attorney general, consumer protection office, credit card co dispute charge & consumer att to sue you.

Desired outcome: A dishwasher that washes dishes

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10:51 am EST
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I purchased a GE Built-In Double Wall Oven on 08/04/2022 at a cost of $2,299.99. It was installed around 09/06/2022. I had no problem with the oven until December 26, 2023, when I attempted for the first time to use the "self-cleaning" function. I read the instructions and followed them to the letter. The oven reached extremely hot temperature and the...

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Is General Electric Legit?

General Electric earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds General Electric to be a trustworthy company. Although there's a 8% resolution rate for customer complaints, which deserves attention, General Electric is known for their high standards and safety. If you're thinking about dealing with General Electric, it's wise to check how they handle complaints.

We found clear and detailed contact information for General Electric. The company provides a physical address, 16 phone numbers, and 2 emails, as well as 6 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Geappliances.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Geappliances.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

General Electric as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.

We looked up General Electric and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

However ComplaintsBoard has detected that:

  • While General Electric has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 8% of 667 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • We conducted a search on social media and found several negative reviews related to General Electric. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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6:09 pm EST

General Electric ge electric dryer

purchased model #GTD42EASJ2WW, serial #ZS512672C installed on 2022/03/02 and now the dryer won't heat-up, will tumble but no heat! so this dryer only lasted me 1yr, 9m and 25 days and that's why I'm complaining. Is it possible that this dryer was defected when purchased? I paid around $700 dollars for the dryer. To fixed the dryer will cost $300-$400 I've never experience any bad products with GE in this short length of time...Hopefully you can assist me with this problem. I have a repair appt., on Feb 5, 2024 between hrs. 1-5pm

Thank-You

Claimed loss: not loss yet

Desired outcome: would like another dryer or monetary help in fixing the one I have.

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Update by gladys dean
Jan 30, 2024 9:18 pm EST

well I hope that this problem can be resolve asap...as of now I have no dryer and I'm 84 yrs old and not in the best of health, and I would appreciate anything that GE will be able to do.

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2:39 pm EST
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I purchased this washer through Home Depot 8/20/23. It has had serious issues ever since I got it. When spinning it gets off balance and shakes and I have to put it on pause and try to move everything around but it still shakes. It's installed in my garage and sits on a ledge. The shaking gets so bad I have to put it on pause and try to keep it from falling...

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12:37 am EST
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I purchased one washer at Lowes in Rincon Ga once it was delivered the top panel was not sitting into the washer properly .I did not notice until delivery had left because he was running a test cycle and the lid was up filling the washer and he was standing in front of the machine. Once they left I noted plastic shards floating in the water and the machine...

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5:19 pm EST
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General Electric Refrigerator profile series

11/29/2023 Purchased new GE Profile Refrigerator costing $2500. Delivered 12/6/2023. Right out of the box, the water/ice dispenser is not working. Service technician arrived on 12/8 and ordered new water valve. Returned on 12/14 to install new valve. Doesn't work. Now I am waiting for a brand new fridge and wondering if I made a mistake purchasing a GE product.

Claimed loss: My confidence in GE products. My time spent waiting for product delivery and service technicians.

Desired outcome: A reliable product that lives up to its' product description that will last at least 10 years without any problems.

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4:39 pm EST
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Purchased dryer in October 2022. Delivered in November 2022 and warranty expires on November 8th 2023. During this time we have had three service calls. One in November 2022, one in July 2023 and one in November 2023. For the third call we called on November 6th 2023 could not get an appointment till November 16th, but were told our warranty would still be...

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7:35 pm EST
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I bought the washer 6 weeks ago, and have used it only 2-3 times per week. Today it failed in the middle of a load. The error code indicated a problem beyond anything the user can solve. I called the store where I bought it, and they can't do anything to help, other than call the GE technician scheduler. They say that they are forbidden by GE to swap out...

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2:44 pm EST
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General Electric New ge profile refrigerator

Hello. I purchased new ge appliances on sept 4th from sylman brothers in st. Louis. Everything was installed on sept 18th - new refrigerators/freezer; oven/microwave combo; dishwasher.

The refrigerator water dispense has never worked. I've had 4 water filters, 3 service calls with nec tech repair, new parts installed, and it still doesn't work. Nec ordered more parts today.

I had a 24 year old ge profile refrigerator freezer that never had any issues. I'm so disappointed and not confident that it will be fixed with the 4th service call. I got a lemon or just an inferior product. I can't put a stop on payment as I already made a full payment on my credit card.

I'd like to file a claim for a replacement and would appreciate your help in next steps.

Claimed loss: New Refrigerator with a water dispenser that has never worked. As an aside, the freezer door has jammed several times and it took an emergency call to my home warranty provider to come fix it asap.

Desired outcome: New refrigerator replacement

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7:14 pm EST

General Electric Range Model JBS86SP5SS

On November 11, 2023 I took delivery of a new range (see model above). As always I looked for the Owners instruction manual. It wasn't with the Range. I attempted to download the manual on the GE web site. The instructions were minimal as how to download any of their manuals. I gave up after a while and on my own I finally figured out how to set the clock (and no, it wasn't self explanatory). This is a relatively complex appliance but it can be (by trial & error) made to work properly. I have bought a number of appliances and never had a problem in downloading the owners instruction manual. GE needs to improve it's manuals website. If it's meant for the manuals to be downloaded the instructions should be very clear. If it's meant to sell the manuals, it should spell it out.

Claimed loss: Aggravation

Desired outcome: Get possession of the 54 page Owner's manual.

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9:35 am EDT
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General Electric ge 18.6 ft counter depth french door refrigerator in model gwe19jylfs

I purchased a refrigerator from home depot on 10/27/2023. I spent 1,949.56. I have not received the refrigerator yet. I was told at first it would be delivered 11/04/2023, then I was later informed after the money was spent that the refrigerator would be delivered 11/11/2023. This is not right I have spent nearly 2,000. Order id h0563-434949. I really need someone to look into this because if the tables were turned homedepot/general electric would want their money.

Claimed loss: HAVE NOT RECEIVD MY APPLIANCE.

Desired outcome: I JUST NEED MY APPLIANCE AS A.S.A.P BECAUSE I HAVE SPENT ALMOST 2,000.00.

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8:50 pm EDT

General Electric ge profile refrigerator

Our GE Profile Refrigerator, which is almost 18 months old, failed due to a compressor failure. I find it hard to believe that a brand-new refrigerator can only last ALMOST 18 months before it had a major failure. When I asked the technician about the quality of the GE refrigerator, he mentioned that they are having many compressor issues. So, my caution is that buyer beware. The GE Profile refrigerator that I bought didn't last 18 months. If that is their definition of quality, then you should look at some other supplier. Their limited warranty covers 12 months. It's hard to believe that those of us that buy a refrigerator expect it to last only 12 months. Fortunately, I bought an extended warranty (at my cost) to cover the very poor and unacceptable quality of the GE product. Lessened learned, DON'T BUY GE products! ! ! ! ! !

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9:57 am EDT
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General Electric washing machine

This is a GTW465ASN3WW, MT111693G

I have had this washing machine for a little over a year. Ive had two service repair calls to this machine because it spins out of balance on almost all loads. This machine actually "walks" about 4 inches from its position during the spin cyce. The service tech says there is nothing wrong with it. I don't know what else to do about this machine. I hate it.

Desired outcome: REPAIR and or stabilize so that it will spin clothes without damaging my walls and floor.

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6:21 pm EDT
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GE ENERGY STAR 25.8 CU.FT. FRENCH DOOR REGRIGERATOR MODEL: GFE26GSKFSS SERIAL # : VH500330 GE PROFILE SERIES 30" SLIFE-IN FRONT CONTROL INDUCTION AND CONVECTION RANGE WITH WARMING DRAWER MODEL: PHS920SF2SS SERIAL # : LH250736Q I am writing regarding the two aforementioned GE appliances which I purchased in September 2017 (delivered only in December...

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12:15 pm EDT
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We had a diagnostic done on the washer prior to having tech come out to repair ( as GE charges travel) The diagnostic showed the motor was the issue. We made it clear to GE that it was the motor was the issue to avoid any extra cost. Our agreement with GE was to pay the travel fee and they would order the motor as it was covered under the warranty. Fast...

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4:19 pm EDT
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I am an old employee of GE. I worked for many years and had only GE products. I an very disappointed in the product of a refrigerator I bought from Home Depot about 5 days ago and it was delivered this morning damaged. I returned it back and had to make several calls to the delivery service to no avail to learn I cannot have a replacement until 11/7/23...

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3:30 pm EDT
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General Electric Washer

It has been a year, and my washer does not wash /rinse/spin properly. I go to laundromat to get my clothes washed. I called 21 times and only two times they called me back telling me they will see what they can do, and they keep sending a technician that come very upset and yells at me every time. Sonya called me twice and said that she cannot help me much because she has too many emails and clients to care of. I have all appliances GE and never had an issue. I just want my washer fixed, no one seems to care. please help I don't feel comfortable anymore with this technician that has been at my house 10 times, and he said he cannot fix all washer that I need to call and find someone else.

Desired outcome: New Washer

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11:14 am EDT

General Electric Washer/Dryer combo purchased from Home Depot. Model # GUD27ESSMWW

October 2, 2023 the washer/dryer combo model # GUD27ESSMIWW; Serial #SV05586SC was received at our home.

10/12/23 - hooked up the washer/dryer and the dryer was making a grinding/clunking noise.

10/13/23 - Went to Home Depot where it was purchased and was told that they would get a GE Representative to come and look at it.

10/16/23 - 8:15 p.m. Alex from Total Appliance Solutions came to examine the dryer and said that he would forward the pictures and damages to his boss at Total Appliance Solutions. For your information, Alex did not speak one word of English and had to use the program on his phone to communicate with us.

10/23/23 - We have had no communication with anyone.

THIS IS UNACCEPTABLE.

Desired outcome: We would like the dryer replaced immediately. We have no washer/dryer.

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6:11 am EDT
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General Electric GE electric dryer

Bought this during Home Depot’s sale end of September this year along with washer and fridge, and unfortunately didn’t get the plan and didn’t call Home Depot in a timely manner to let them know it wasn’t working.There’s no heat coming out from dryer. It’s first time for using electric dryer. Thank God for one year manufacturer warranty! Someone from Home Depot came to check and told us we need replacement, call this number. Called that number 5x already and need to be on hold more than 15minutes up to 45 min. because they need to call GE then call is dropped. Called GE on my own and was on hold more than 45 minutes and just got tired cause had to work. Will continue to call.

In future get everything u need from Home Depot in case something goes wrong and you don’t end up washing in laundromat spending more than $40.

Desired outcome: GE technician to service dryer or refund to buy a different dryer

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About General Electric

General Electric (GE) offers a range of home appliances, including refrigerators, ovens, washers, and dryers. They provide innovative features and technologies aimed at improving efficiency and convenience for users. GE also offers parts and accessories, as well as repair services to support their product lineup.
How to file a complaint about General Electric?

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1. Log in or Create an Account:
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- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the Title:
- Summarize the main issue with General Electric in the 'Complaint Title' section.

4. Detailing the Experience:
- Provide detailed information about your experience with General Electric. Include key areas such as transactions, nature of the issue, steps taken to resolve it, personal impact, etc.

5. Attaching Supporting Documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.

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For more assistance or inquiries, you can contact [General Electric Appliances Customer Service](https://www.geappliances.com/ge/service-and-support/contact.htm) at 1-800-432-2737 or through their online contact form.

Overview of General Electric complaint handling

General Electric reviews first appeared on Complaints Board on Jul 13, 2006. The latest review Ge 2.0 cuft full size microwave was posted on Sep 17, 2024. The latest complaint defective stove was resolved on Jan 28, 2020. General Electric has an average consumer rating of 1 stars from 667 reviews. General Electric has resolved 55 complaints.
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  1. General Electric Contacts

  2. General Electric phone numbers
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  4. General Electric address
    3135 Easton Turnpike, Fairfield, Connecticut, 06828, United States
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    Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Sep 23, 2024
General Electric Category
General Electric is ranked 5 among 368 companies in the Appliances category

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