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Five LG appliances rebate
Lowes Customer Service We were recently denied our Rebate from LG appliances. We followed the application process that routed this application through Lowes. The only feedback we received was that the appliances we purchased do not qualify for the rebate. Here are the facts: My wife and I went together and purchased five LG appliances at Lowes store...
Read full review of Lowe's and 2 commentsWindow installation services
I have a pending Incomplete Window Installation which is currently approaching the 2 year anniversary since the Signed Contract, without resolve. It includes: 3 Replacement Windows, 4 Installers, Numerous Installation & Inspection Errors, a Weakened wall structure, & a Failed North port City Inspection. • 10/27/21 – Lowe’s Christopher Truit Consultation ...
Read full review of Lowe'sClearance live plants.
on Wednesday September 27th 2023 at around 2:30 pm I was shopping for plants in the clearance area in the back of the store. Ramsey St Fayetteville, N.C. as I often have. The last 3 years the deals have not been good at all. Well this day there were 2 or 3 other women looking at the same time as I was. There were 5 tall racks of flowers and plants at...
Read full review of Lowe'sBlink outdoor camera
On 09-28-23 around 4pm. I was shopping at Lowes for a few things, and ran across a sale slip so I went to the front of the aisle where their was a worker putting stock out so i asked him about the blink phone he responded by saying all security items would be on aisle 10. so after a few he came over so i showed him what i was looking for he scan the item said they had 4 in stock he then put the slip in his pocket and said i could not get the item because it had the wrong date .so then when I COMPLAINED I WAS ASKED DID I TAKE A PICTURE. I called the complaint number. she was suppose to email me
conformation number she did not so i called back 2.5 hours later the 2nd lady said she could not find and was very much in a hurry to get off the phone.
Desired outcome: I would like for this company to teach their employees customer service skills.
Customer service
I buy Halloween decor every year. My lowes is in Lebanon Tn. I went in not long after they put out their decor. There was one high end decor I wanted to purchase. Lo and behold they only had the display. Don’t know if they sold Stock already or only had the 1. Anyway, I wanted to purchase,. Asked an associate if I could get one or buy the display. They...
Read full review of Lowe'sHusqvarna zero-turn lawnmower purchased at lowe's in gloucester, virginia
We purchased the subject lawnmower on April 13, 2023, along with an extended warranty from Lowe's. The mower was delivered several days later on a pallet and still wrapped for shipping. It was left to us in that condition, to unwrap and remove from the pallet! With great difficulty we were able to free the mower - only because we happened to have a good...
Read full review of Lowe's and 1 commentMy window installation
I purchased 5 windows in July.
I charged them on my lowes credit card.
The windows were installed in August.
3 of the windows were defective, so replacement sashes were ordered. I was told that the windows would be installed in about 3 weeks. It is now October, and I still don't have my replacements, and I went with Lowes because of their reputation, and I didnt want to go through this.
I've tried getting answers as to when the sashes would be reinstalled, and I keep getting the runaround. I almost have the windows completely paid for, but I will not make another payment until installation is complete.
fyi... I ordered the same windows last year, and was very satisfied... this year, not so much!
Sandra Rose-Finger
514 Galahad Ct mantua nj
[protected]
Desired outcome: I want my windows repaired asap. It has been 3 months since I started this project.
Delivery & service
My name is Robert M. I'm a neighbor & friend of Marge S. so I'm a wittiness to what Lowes have put this woman through. They really need to be ashamed of themselves. I'm also here to put in what Marge S. left out. Out of 4 times of their delivery people coming out and 8 delivery men only 2 of them spoke English. They never leveled the washer or dryer when...
Read full review of Lowe's and 4 commentsAppliances
In July 2002, we purchased all appliances for new construction. We lost our original home to a fire. We were 50% complete in construction when our father dies. He was the owner of the property that the appliances were purchased for. Every two to three months Lowes would call and see about delivery. The delivery date was pushed back because there was no...
Read full review of Lowe's and 1 commentDelivery of refrigerator
The order was placed on 9/15 with a delivery date set for 9/18.
No delivery on 9/18.
Call to Lowes said it was scheduled for 9/20.
No delivery on 9/20.
A call to Lowes Customer Service rescheduled delivery to 9/21.
No delivery on 9/21.
Delivery was set for 9/22-which was not possible due to my mother's medical appointments on Fridays.
A call to Lowes Customer Service scheduled/guaranteed delivery for 9/27 but then we were called to say delivery was set for Friday (9/29), which is not possible due to my mother's medical appointments on Fridays.
Almost two weeks and multiple reschedules later-we still do not have the refridgerator.
Desired outcome: I would like to get the refrigerator delivered on either Wednesday, 9/27 or Thursday, 9/28.
Vinyl fencing
I signed contract to have vinyl fence installed 3/2023. It has been nothing short of a nightmare. Today is 9/26/2023 and my $20,000 fence is still not complete. At one point my entire wooden fence was removed which left my backyard, inground pool and trampoline exposed for almost a month due to Lowes having a contract issue with their installer. I live in a...
Read full review of Lowe'sKitchen appliances and installation
My husband and I purchased approximately $4500 worth of kitchen appliances at Mother's Day. I'm unsure how much we paid for installation - but it was substantial. Lowes had the washer/dryer and dishwasher installed within days of the purchase. They work wonderfully and it has been so nice to have working.
Lowes Corporate Complaint Desk
810 ! 215 ! 8501
Lowes Corporate Complaint Desk 810 ! 215 ! 8501
No longer give military discount on major appliances.
Today I was in Lowes's to buy appliances for my kitchen and was informed you no longer give military discounts on major appliances. This was dishearten for a company for years that pride itself of providing military and military families with discounts for years. What have changed, the military, and their family is not worth the discount anymore and are...
Read full review of Lowe'sFlooring
We purchased carpet & vinyl planks from lowes Bonney Lake. On carpet installation day they ran out of carpet & did not finish the installation. On top of that the carpet installed in one of the bedrooms had a stain. (White carpet). Next came the vinyl plank flooring. The installers arrived & after removing my all vinyl plank flooring they said the could not...
Read full review of Lowe'sKitchen appliances and installation
My husband and I purchased approximately $10,000 worth of kitchen appliances at Mother's Day. I'm unsure how much we paid for installation - but it was substantial. Lowes had the washer/dryer and dishwasher installed within days of the purchase. They work wonderfully and it has been so nice to have working appliances. Unfortunately, both new...
Read full review of Lowe'sLack of cust svc
This evening went to buy hand cart. Waited over 25 min for someone to help me. In between, went to cust svc, had emp paged. Went back to isle 13, waited. 7 min later called cust svc & had someone paged again. No-one showed. Waited, then called cust svc again. This time was hung up on before I said a word. Called back 2 or 3 more times, no answer. On way out...
Read full review of Lowe'sA storm door that was installed on Friday Sept 15. Door cannot be unlocked.
The storm door was not properly installed. The door is locked and cannot be unlocked, from inside or outside with a key. We have requested through Lowes that this be fixed. We need this done ASAP! I called Summit Installation the afternoon of Sept 15 and was told they could do anything until we contacted Lowes, which we did. They have contacted Summit Installation several times and yet the installer has not responded. We contacted the Lowe's store manager this morning and didn't hear back from her. Who do we call or what do we do? This is a Larson door and will be letting them know what type of store is selling and installing their product.
I received 2 emails, one form Lowes and one from Summit Installation. Both saying the job was complete. It is not complete. What about our 1 year labor guarantee? We can't even get it properly installed the first time.
Now What?
Desired outcome: Someone to come out and replace the door handle and lock.
We appreciate hearing from you.
After installing your product, Summit Installation would have had you sign a form that the process was completed to your satisfaction. This form is then sent through Lowe's for payment.
Whereas you've discovered a problem after the fact, you'll need to contact Larson to file a warranty claim. They should handle it from there.
Delivery and setup of appliances purchased at Lowes, Zanesville, ohio
Date of complaint is Sept. 19, 2023 Tuesday. I purchased a new refrigerator and new stove from the Zanesville store and they delivered them to my house. They brought them out and acted like they were in a hurry. They walked over to the refrigerator and started hooking there carrying straps on it to lift it up and carry it out . If I had not been there to...
Read full review of Lowe'sModel 463630021
Lowes, Good evening. This is an observation that troubled and scared me tonight. On my third use of this (Lowes assembled grill product, model 463630021, purchased on 6-29-23, $229.00), and after ensuring values were tight, I pushed the igniter. Flames erupted under and around the main burners, then out the side and then onto the top of the propane tank...
Purchase/deliver (refrigerator)
I'm with the Dept of Defense White Sands Missile Range, NM 88002. I made a purchase of a refrigerator on 8/16/23 to be picked up on 8/21/23. The refrigerator I ordered was back ordered so they were going to do a swap for a different one of equal value which was fine. I picked up the refrigerator on the 11th of Sept it was defective. I immediately called the store and let them know they said they would have someone bring a replacement and pick up the defective fridge, noone showed up. I rescheduled again to have the fridge delivered on the 18th of Sept the delivery truck went to the wrong address. I went back to the store again coming home from work on the 18th to try and sort it out it was told it would come on the 19th. Today is the 19th nothing has come I went to the store again nothing. The store is located on N. Main. The individuals I spoke with (Odessa,Cassandra,Tyler, Davi) my issue still is unresolved. I have no refrigerator and it's been a month
Desired outcome: ReceIve a working REFRIGERATOR.
About Lowe's
Lowe's Customer Reviews Overview
1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the necessary details to create one.
2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.
3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Lowe's. Make it specific and clear, such as "Incorrect Billing on Lowe's Appliance Purchase" or "Delayed Delivery of Lowe's Online Order".
4. Detailing the experience: Provide a detailed account of your experience with Lowe's. Mention key areas such as customer service, product quality, delivery, pricing discrepancies, or any other relevant aspects. Include specific details about transactions, such as dates, amounts, and item descriptions. Clearly describe the nature of the issue, including any inconveniences or problems it caused. If you attempted to resolve the issue with Lowe's, outline the steps you took and the responses received from the company. Explain how the issue has personally affected you, whether it be time lost, frustration, or financial impact.
5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, emails, or photographs. Be cautious not to include sensitive personal information that could compromise your privacy or security.
6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue with Lowe's. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it be a refund, exchange, or other forms of compensation or resolution.
7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description of the issue is easy to understand.
8. Submission process: After reviewing your complaint, click the 'Submit' button to formally file your complaint on ComplaintsBoard.com.
9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any responses or updates regarding your complaint. Be prepared to engage in further communication if necessary to resolve the issue with Lowe's.
Overview of Lowe's complaint handling
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Lowe's contacts
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Lowe's phone numbers+1 (877) 465-6937+1 (877) 465-6937Click up if you have successfully reached Lowe's by calling +1 (877) 465-6937 phone number 0 0 users reported that they have successfully reached Lowe's by calling +1 (877) 465-6937 phone number Click up if you have UNsuccessfully reached Lowe's by calling +1 (877) 465-6937 phone number 0 0 users reported that they have UNsuccessfully reached Lowe's by calling +1 (877) 465-6937 phone numberSales & Product Assistance+1 (800) 444-1408+1 (800) 444-1408Click up if you have successfully reached Lowe's by calling +1 (800) 444-1408 phone number 6 6 users reported that they have successfully reached Lowe's by calling +1 (800) 444-1408 phone number Click up if you have UNsuccessfully reached Lowe's by calling +1 (800) 444-1408 phone number 3 3 users reported that they have UNsuccessfully reached Lowe's by calling +1 (800) 444-1408 phone number33%Confidence scoreConsumer, Commercial Business Accounts+1 (800) 890-5932+1 (800) 890-5932Click up if you have successfully reached Lowe's by calling +1 (800) 890-5932 phone number 0 0 users reported that they have successfully reached Lowe's by calling +1 (800) 890-5932 phone number Click up if you have UNsuccessfully reached Lowe's by calling +1 (800) 890-5932 phone number 0 0 users reported that they have UNsuccessfully reached Lowe's by calling +1 (800) 890-5932 phone numberTechnical Issues+1 (866) 232-7443+1 (866) 232-7443Click up if you have successfully reached Lowe's by calling +1 (866) 232-7443 phone number 0 0 users reported that they have successfully reached Lowe's by calling +1 (866) 232-7443 phone number Click up if you have UNsuccessfully reached Lowe's by calling +1 (866) 232-7443 phone number 0 0 users reported that they have UNsuccessfully reached Lowe's by calling +1 (866) 232-7443 phone numberCommercial Accounts Receivable Accounts+1 (800) 445-6937+1 (800) 445-6937Click up if you have successfully reached Lowe's by calling +1 (800) 445-6937 phone number 0 0 users reported that they have successfully reached Lowe's by calling +1 (800) 445-6937 phone number Click up if you have UNsuccessfully reached Lowe's by calling +1 (800) 445-6937 phone number 0 0 users reported that they have UNsuccessfully reached Lowe's by calling +1 (800) 445-6937 phone numberCustomer Service
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Lowe's emailscustcare@lowes.com100%Confidence score: 100%Support
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Lowe's address1000 Lowes Boulevard, Mooresville, North Carolina, 28117, United States
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