Lowe's
reviews and complaints

I just purchased a washer & dryer for over $1300.00 from your Mansfield, Ohio Store. I was told that they would be delivered and installed. I was very disappointed when the 2 guys brought them and only took them to the basement and did not hook them up. The one guy said my pipes were corroded and they said the dryer hose was too small and I needed to get a metal L part and they just left. I had my son-in-law come over the next day and hooked up everything without needing the metal L piece and the washer lines just needed wiped off. I really felt that they did not want to do the installation and the one guy said they just deliver nothing else. If you are only delivering the items and not installing them, you should state that not leave me to believe that they will do it all. So, you have false advertising when you say delivery and installation. Also, I have several scratches on the dryer.

I have already told my dilemma to several of my friends and told them to be very weary of the installation that you offer, because it is FALSE. I am not very happy and will think twice before buying anything else from Lowe's.

This is Steve Barber in Tishomingo, Oklahoma. Over the last five years I have spent close to 50/60 thousand dollars with Lowes. I could have easily spent that money at many of your competitors instead. I recently paid to have you (Lowes) to come to my residence and measure for window blinds. Weeks later they were installed. Now I am not a perfectionist, but after looking into a recent accident that my wife had with blinds in our bedroom, I realized how poor of a job was done. The headers on the frame works were designed or cut to short. Either way they are to short and when you try to open or close, they can slide out of the framework and come crashing down. This happened to my wife and broke a new set of blinds. I went to the Ardmore store, where we purchased them with our complaint. They were very understanding,but after talking to management they gave me a number to contact the installer. Now I didn’t hire this guy to do the job, I hired Lowes and I really have a problem with the idea of me having to chase down this installer that Lowes hired. If this is how Lowes is going to treat their customers, I will definitely take my business elsewhere and will never recommend Lowes to anyone. If I don’t hear back I will take it that after the purchase Lowes really don’t back their work. I am really disappointed!

Steve Barber

Tishomingo, Oklahoma

[protected]

I specifically purchased this ac because it advertises as having dehumidifier and it does not. It has a "Dry" option which is merely enabling the following settings: "Cool" and "Med", and disables the shutoff function.

The only way it dehumidifies is by continually cooling and without turning until you turn it off. THIS IS NOT HOW A DEHUMIDIFIER WORKS. I've used dehumidifiers. My last ac had a proper dehumidifier which did NOT need to continually cool to dehumidify. In fact, dehumidifiers typically ADD to the temperature.

It was cool last night but very humid so I tried to use this Dry function. The air blasts out so cold and there's no way to adjust anything in Dry mode.

The temp went down from 80° to 75° very quickly and meanwhile the humidity only went down by 2% from 67% to 65%. What if you fall asleep? It will be 40° when you wake up? And the humidity will still be high? Will you have icicles in your room?

ALL air conditioners dehumidify when cooling. The only difference is they stop cooling at your temp preference.

This is deceptive as its description says dehumidier. On the box too.

But it isn't a dehumidifier! I'm so annoyed for all the hours of research I did, plus the cost, plus lugging the 60lb thing around plus involving 2 other people

I've had to hire an installer and paid $175 on top of the $315+ cost and I still don't have dehumidify.

Lowes only returns unused items or appliances after 48hours. I'm not clear on their policy since I can't get them to answer the phone.

I bought a toilet at Lowe's store in Franklin, Tennessee on November 7th and asked to have it installed by a Lowe's recommended vendor . I paid $175.00 for installation and was told that ARS ( the Lowe's vendor) would contact me and schedule date with a week to install. Sounded great and that would be excellent customer service. ARS txted me that the installation would be November 14th.

On November 14th, ARS texted me that the installation would be Dec 1.

We called ARS number on November 14th and asked if the installation could be done sooner and they said ok and scheduled us for November 22nd. When November 22nd arrived, ARS texted us and said installation would be November 24 at 5:00 pm ( That is Thanksgiving day)

On November 22 I went to Lowe's in Franklin and asked for store manager and got the assistant store manager -Greg Grizzell. I explained the problem to him and he seemed concerned. He said he would make a call to ARS and get this resolved. He said he would call us by Friday November 25th with an answer.

He never called us. Guess he just did not care that he had a frustrated customer! Meanwhile November 24 th came and ARS texted us and rescheduled the installation to December 1.

Being very frustrated and upset with Lowe's and ARS , we went back to the store on November 26 to talk to Gregg. We asked for him at Customer Service and were told he was coming . After waiting ten minutes for Gregg, I was told he went to lunch/dinner but if I left a message he would contact me that evening or the next day. I left a message with my phone number and asked to please be called. Well NEVER did get a call from GREGG . ( great representative of your store management personnel)

meanwhile December 1 comes and ARS texted me and said they mover the installation ti JANUARY 1 at 5:00pm...THATS NEW YEARS DAY>...

I called the Lowe's store tonight , December 1 and was told Gregg had left for the day and no one could tell me if he would be in on Friday December 2...

WOW...So My installation has been rescheduled 6 times and I have been ignored/frustrated twice ( tomorrow will be my THIRD visit to the Lowe's store to see GREGG) HELP! Is this really the image of customer focus and

customer attention that LOWE"S wants to present ?

I need help and would like a call and resolution of this issue. I bought your product and paid to have work done and it is not happening...I have now spent a lot of my time ( definitely a couple hours ) trying to get this done and no one is listening...

Can you help?/

VInce Barnes

[protected]@comcast.net

413 Fontaine Drive

Franklin, Tennessee 37064

[protected]

On October 7, 2002, I ordered a washer and dryer from Store #582. I took delivery on October 11, right after they left I tried to do a load of laundry and found out the dryer was not working. I immediately called in and told them. They told me they could not promise me a new delivery date because they were in the middle of inventory and it could take 7-10 days. I told them I could not wait, and I went into store #582 on 10-14, they did not have any in stock, they told me there were 2 in Cape Coral and 3 at Store #2221. They went into the system and noted that I needed my broken dryer to be picked up. I then immediately drove there and purchased a new one, pick it up in my van. On October 18th, Lowes came and picked up my broken dryer I took photos of the men and the truck because they would not give me a receipt for the dryer pickup and acted weird, they could not speak English. They said they were there to deliver a dryer, I said, NO, I already bought one and he insisted I ordered a new dryer, I said, NO, there is a mix up... you are here to pick up the broken one. I already have one, see... I took him into my laundry room and showed him. He took a picture. So, they picked up the dryer and left. I cannot get Lowes to reimburse me for the dryer because they claim I received a new one, I never received a new one, I picked the new one up at the store directly. They have since called me 4 times to pick up the dryer and I have explained 4 times, that they have already picked up the dryer and I have photos to prove it. The store manager made me feel like I stole the dryer and I am lying. I am 70 years old and was never so humiitared in my whole life to be accused of stealing a dryer. The only ones that stole the dryer are the men who picked up the dryer. Lowes has to perform an internal investigation into these two men... they are the theives.. they are the ones who took the dryer. Please help me resolve this isse..

My name is Ellen Robinson and i purchased window from Lowes in November last year. initially I was told that window would be installed in February 2022, but it was delayed until June 2022. Due to the unfortunate circumstance my window frame was broken-and the installer company replaced it with a plain unfinished piece of wood. I informed the installation team about this in June after the occurrence. It was also discovered that one other window was incorrectly measured. the quality of work is sub- standard.. and I need some resolution. it s been and ordeal and i need to initiate a complaint.

Best regards,

Ellen Robinson

[protected]

[protected]

[protected]@yahoo.com

Tara Gentry
4309 Pinewood Ln, Matteson, IL [protected]
[protected]@sbcglobal.net
[protected]
Re: Thermostat Item #869290 Model# T3017US Ordered November 17, 2022
7:05 am via Lowes.com website. Paid via PayPal (Chase Freedom Card).
$179.00 Thermostat Item #869290
$49.00 Installation cost
$34.97 Extended warranty cost
Total: 262.97 (Has not been charged)
Lowe's stated 1-4 Business for delivery of Thermostat.
As of today11/30/2022 no attempt of delivery has been made. No calls or any type of reference to where my thermostat is.

I've made 4 calls to Lowe's customer care they do see the order,but have no idea why it has not been shipped to me.
The installation date has been changed 3-three times, due to non-delivery of the thermostat.
To cancel and reorder the thermostat it will cost me an additional $70.00+ because the sale price is no longer in effect. That's all they can tell me.

I ordered 3 tool boxes and scheduled delivery to me home. The delivery company was to call me before they arrived, they did not and I had to hire a moving company to move the tool box to my garage. Every time I call the San Bruno, CA store, I'm on hold for a minimum of 20 to 30 minutes. I can not email the store and the delivery company does not answer the phone ever! I'm so disappointed in Lowe's customer service, I'm going to close my account.

Contract #0290440520171130044001

Ge model Gud24essm1ww

I filed a claim on October 7th. Part needed is the drum and it is on back order. I have called at least 30 times to get this escalated but have not received a call or email back. It is extremely frustrating. Two months and we still do not have a washer and I get info from the service protection department. The service provider just tells me that the part is on back order and that I need to speak to the insurance company. I call and get the whole "we are so sorry for the inconvenience" but no one contacts me back.

I need to speak to someone to put in a complaint and get this resolved.

I have 3 different appliances that I purchased at Lowes and have protection plans.

PLease have someone contact me ASAP.

[protected]@yahoo.com

I ordered a whirlpool dishwasher online on november 19th. Scheduled delivery for november 25th, because I had that day off for the holiday. 4pm deadline came and went. I called the service number the gavemeanother number for the fort wayne indiana store. I called... They couldnt find my dishwasher and said it never got loaded on the truck. Rescheduled delivery for tues nov. 29th. On november 28th someone called and said itmustnothave been shipped because they cant find it. I said it was resceduled for the 29th. On the 29th a service called in the morning and left a message that they were behind and would probably be around 3:30 to 4:30 delivery. 4:30 came and went. Now my update is delivery for tomorrow. 8 am to 8pm! For the 30th. I am calling the fort wayne store and keep getting transferred to people who are illiterate and cant not even talk to me about this shipment and delivery. Jamie is who I originally talked to on friday. They keep transferring me to dead air and noone will pick up! Now I am calling customer service...[protected] and have been on hold for 40 mins so far... Wtf! I need some compenstion for this whole fiasco! Ridiculous~!

I ordered quartz countertop installation on 9/31/2021 and paid a $99 assessment fee in which no one came to do the assessment until I called to question on 11/13/21. The store rep rescheduled my assessment appt, indicating that he saw no appt scheduled for me. They within the same week to do the measurements. After the installation was done, I noticed a “spot” on the countertop that I didn’t see anywhere else on the stone, thinking that it may be part of the design. I called Lowe’s Installation Services (LIS), reporting the issue in which the manager of the installers came to assess the issue right away. The manager indicated that it was, “A part of the design”. I went with it, thinking, “ok, whatever”, since everything else looked good in my amateur opinion. When it came down to Lowe’s installing the flooring and kitchen backsplash, they never showed up on the day they were scheduled to do the work. No one called. I called after two hours. Not to mention, I had to take 4 days off of work for someone over 18 to be there. LIS stated that one of the installers became ill and the job would have to be rescheduled, in which they would call me back to confirm dates. No called back. The next Monday, as I’m going to work, the installers are ringing the doorbell. At that point, I’m livid because here I am missing work again for four days, only this time, it’s unexpectedly. The flooring was started, but I literally had to stand there and watch him work, otherwise, he’d place the pieces to his own

design. They pulled off and destroyed the existing baseboards and didn’t have any to replace them with because the rep ordered quarter rounds without my knowledge. I never knew what quarter rounds were until I questioned the delivery. I thought they were going to reinstall my old baseboards which were impossible because they’re destroyed now. So, the flooring was done without replacing baseboards. The backsplash wasn’t able to be installed because the installer realized that the countertops weren’t secured properly. I called LIS to address the issue, in which they scheduled that same manager from “the spot” issue to come out. I also mentioned to LIS, that the quartz stone was miscut on one side, in which the same manager would address when he comes. He came out within the week to assess. He stated that the installation was obviously their fault and that he would report it to his manager for rectification. He also took a picture of “the spot”, stating that he would use that as ammunition (which he originally stated was “Part of the design.”) for getting what I wanted which was replacing the slab. Wow, at this point.. That was on 11/9/22, in which he also stated, they needed 2 days to get back to me, which would be Friday. I didn’t hear back from anyone, so, I called LIS on Monday, 11/14/22, in which they stated that it could be fixed with applying concrete to fill in the space and to have the stone replaced, his manager would have to approve, in which he’s out of the office all this week. I called LIS in the afternoon on Monday, 11/21/22, in which they said he didn’t get a chance to look at the report. I called again on Tuesday and they said, “We’re not replacing it.” LIS indicated that they would get in contact with the store (via email) to see if they’d assist with the replacement. Of course, Thanksgiving rolled around. I called on 11/28/22, to learn that the store wouldn’t be assisting with the replacement and that the work order had been closed out two weeks ago. The LIS rep opened up a new work order, requesting a follow-up report (which they never submitted) regarding the assessment, in order to move forward.

On November 16, 2017, we purchased an LG Dishwasher and LG Refrigerator Freezer from Lowe's. The refrigerator just recently underwent a repair for a new compressor. Just 5 years old. The technician said the probable cause was the frequent power outages, but at least it made the warranty.

The dishwasher however gets interesting, again 5 years old. On November 12 and 13th, 2022 we noticed the dishes were not drying and we received an HE Error on the dishwasher. Calls to Lowe's and LG on Sunday were unhelpful. We called Lowe's on Monday, November 14, 2022, to get service help and were switched between the appliance department and customer service department with no help. We could not get any assistance. We called LG directly who walked us through a futile troubleshooting process and tried getting warranty service from them. For the next 3 days, we were sent between Lowe's and LG with no help or information for service. We were given a claim number CNN221116559290 and were told several times we would get a callback. No call ever came. Finally, on November 17th, one day after the warranty expired we were given the number for Assuarance who promptly denied our warranty claim as out of date. This is totally on Lowe's, LG and Assurance. No return phone calls, delays between the Appliance department not available, and only when the warranty expires do we finally get a number to call. Very disappointed.

I bought a gal of paint stain that Lowe offered in the store with a $10 rebate. I went online and filled out the rebate form on June 24, 2022. I later get an email stating the rebate has been approved and to allow 6-8 weeks for it (confirmation number 62b662ea5a004f271b298596). I received an email on July 24 of great news that they have processed the rebate and it's on its way. A month later I called a rebate representative and she said thing were slow because of Covid and I should get it in another month. Another month or so had passed so I called the representative again and she said this time the rebate did not cover this paint. I told her not to give me this crap as it was already approved some time ago by them. I asked for a manager (or anyone smarter than her) and she said my case was forwarded to a "Tier II Rebate Support" and they would contact me by email. Nov. 16th I get an email from this Tier II Rebate Support" and they will contact me within 5 days with a resolution. Twelve days pass and nothing, so I sent an reply back [protected]) Pointing out all the history and how they are obviously not paying out the rebates they owe customers. I would love to get an upper management or corporate phone number so I can tell them what a rip off their rebate program is.

I refused the delivery of a washer because the delivery people could not hook it up to my plumbing. They did not bring the washer down to the basement. It was in my driveway in a box and they put it back in the truck, but then Lowe’s charged me for the washer and then charged me a late fee and then it hurt my credit report and then I called the delivery people and I talked for a long time with a person named Charlie and then I still did not get credited for the washer so then I opened a fraud complaint but still I have not gotten credit for the washer and I keep getting charged for the washer and late fees and it’s hurting my credit score. I did never get this washer. It is a washing machine and that is very expensive. I have to keep paying for this washer that I never got in when I go back to Lowe’s to talk to them about the problem, they tell me that it’s not their problem that that was the delivery people that made a mistake but I called the delivery people and they said I need to make a claim with Lowes and then I called the Lowe’s fraud department and they said that it would be two months but that was two months ago and I still am paying for this washer that I never got because the delivery people could not hook it up they said there was a issue with my plumbing, but they never took it down the basement stairs that it was in the driveway in a box and they put it back into the truck and drove away I’m still paying for this washer I never got.

Lowes has lined its pockets very nicely Both during Covid and has benefited as inflation has skyrocketed. Truthfully, the company does not care about its consumer as it has tossed money at stockholders without a problem.

I have been a customer for over 20 years, and one of the things I do enjoy is buying Christmas wreathes on Black Friday for six dollars. This year, and custom with Lowe’s greed, the cheapest wreathe is 14.00.

This company has put up my fence, remodeled my kitchen and bathroom has put floors in my house. I will no longer shop there.

It is disgusting how this company along with several others simply does not care and has no problem doubling the price on its items.

My wife and I went to Lowes off Hwy 59 in Sugar Land Tx to buy a shelf. After trying to use a digital gift card, the cashier told us we had to go to customer service in order to use the gift card. When we went to customer service, we waited for a good 15 minutes while one person was helping another customer. The thing that made us upset was that there were at least 4 employees behind the register that could've with our quick order. But not one person even acknowledged us at any point, even though they can tell were getting frustrated. Instead of us saying anything we left the shelf there and just walked out. All anyone will have to say was "we will be with you in just a minute", and we would've waited.

Erik Yeverino

[protected]@yahoo.com

Late October I purchased a Skil reciprocating, battery saw.

It was defective.

I tried Skil, but they require my rceipt.

But I don't take receipts because I use mylowes card.

So I brought it back to the store, where assistant manager Rocky said he couldn't accept it without the receipt.

Apparently Lowes had a system change for the mylowes data, and they couldn't find my record.

This change is not my responsibility.

I need Lowes to issue a refund.

My refrigerator stopped working yesterday, 3 days before Thanksgiving. I bought the refrigerator 3 years ago and had gotten the extended warranty. I just paid over $500 to extend it an additional 3 years. I tried to get in touch with Lowe's but of course it is almost impossible to actually speak to a person. I used the online service scheduler and there was only 1 service provider offered which is not even close to my house - probably 30 miles away. I live in a densely populated area, so this makes no sense. Anyway, they soonest time they could offer was December 2. I am having 25 people for Thanksgiving, and even if I wasn't, this is just not acceptable. I was finally able to speak to a person and the attitude is "oh well" that's the best we can do. They offered that I could use a third party and get reimbursed but if I do that and the estimate is over $400 then they have to call Lowe's to get permission. I don't want to take that chance and frankly I don't want to have to depend on Lowe's to get reimbursed. I just don't trust them anymore. I have bought all my appliances from Lowe's and have never had a problem before.