Lowe's
reviews and complaints

I bought a trailer from your Lowes store in Altoona Iowa. Three weeks ago as of yet i still have not received the title for this trailer. so i bought a $2000 dollar trailer i cant use. everytime i call up there customer service doesnt even look to see if the title is there. and get nasty with me. It just like when i bought a new Husqvarna riding mower from the same store they could not find the key or the manual they found one key but not the other one. every time i file a complaint i dont get no answers from anyone at Lowes I do know i'm damn sick and tired of not getting any place with Lowes or their store. the only thing that Lowes as done is making me not to shop with them any more I bought this trailer to use not just sit in my driveway collecting dust. just because they sold a trailer without a title. so i can't use it for anything

Lowes Store #1569, Merrillville IN

My father Clarence Thomas who lives in Merrillville, IN paid over $11,000 for what he thought would be a good investment for new windows for his home. The windows were measured and then installation took place on July 6th. The contracting company who did the installation did a very poor job as you can see in the attached pictures. I do not believe widows need that much caulking around the exterior. They were also careless and left quite a mess on the siding of the house as well that was not cleaned up. I am confident these windows were measured incorrectly. My father keeps getting the "run around" and "we will call you with some resolution". There were no issues when the check was cashed! I am sure if those windows were installed at the CEO's house of Lowe's he would want some resolution too. We are extremely displeased at the lack of response we have received.

Almost 2 years ago we purchased a refrigerator with the extended protection plan. Last week the freezer thawed and ruined all the food inside. I called the warranty place and filed a claim. The next day the tech came out to look at the refrigerator. We had just finished cleaning out all the bad food that had spoiled. He quickly took pics of a paint scuff on the side from when I slid the fridge out from the cabinets. That was the moment I realized they are trained to find any reason to NOT fix your item. He then pointed out a refrigerant line that was leaking and said sulfer in the air is to blame. I could smell it when I walked in the house. I informed him that was the smell of rotting food from us cleaning the freezer moments before they walked inside. I asked the simple question why did the last refrigerator we had last over 10 years and we replaced just to "upgrade". He said probably better material then. So is that not a manufacturer defect of material? So after getting no where that just confirms my thought on extended warranties. It's not worth the hassle of getting them to cover anything. That was the first I have bought in a long time and will never pay for it again.

Hi I been without a refrigerator for nine days because I have been waiting on my warranty to get approved through lowe's constantly going back an forth with them trying to see why it's taking so long I have 6 children and no refrigerator they never responded I never got a email not to mention. They sent a technician out that lied like I have infestation in the refrigerator which I didn't I filed a complaint threw lowe's assurant and through the company he worked for no one acknowledge my complaint. They just closed my claim because he lied because he didn't want to do know work. Lowes assurant is the worse unprofessional company I know they don't care about what they take u threw what these technician take u threw lieing it just isn't right at all I would not recommend these people at all.

I hate the fact that I can not use my military identification card for your military discount. ID me needs too much of my private information. Lowes does not need my email account, etc. As a result I am finding other places that respect my privacy and take my id card as good, even though it may cost me more $.

Get with the program Lowes and get back to the old way.

Beverly Kondel SFC Retired

Email received saying my installatioin was complete with Lowe's. This was NOT an installation but a pick up of the poor quality replacement door you manufactured. It has taken 9 months for this replacement to be applied because the first and current entry door we bought and had y ou install would not seal properly. After months of dealing with Lowes Installers in Ft. Wayne & Texas and no action taken (thanx to Lowe's worst Customer Service), a replacement was ordered 6 weeks ago (this is the bowed, crooked, poorly made door you picked up). Needless to say, but I'll say it anyway, I am so "done" with Lowe's and their products they sell. I will not recommend you to anyone who is looking to buy an appliance, fixture, piece of equipment, or whatever from you. Your complete ignoring of my situation (please call up my record of reports for proof of my contacting you a myriad of times because I did and would not hear back from you) has left a very bitter taste in me with your Company. I am keeping my current door you installed a year ago and have hired people to adjust it so it will seal correctly. This was a very expensive $5,000 lesson for me to have to go thru and having ended up with complete disgust and dissatisfaction.

Bob Tamillo

Ellettsville IN

I placed an order for 4 windows and a storm door on April 14, 2023. The windows were supposed to be installed in May, but the installers canceled and rescheduled the install date 3 times before finally showing up on June 20, 2023.

The installer INSTALLED what was CLEARY a BROKEN/CRACKED window in my kitchen area, (see attached). He said the window came damaged and that he would need to order a new window which would take only 2 weeks to come in and only 10 minutes to install.

It’s now a month later, July 26, 2023, and still no replaced window. I’ve spoken with several people over the past month who have told me that the window has been ordered then a week later someone calls to say the window has not been ordered. This has gone on way too long.

What has been done is that my credit was charged IMMEDIATELY, and I’ve made on-time payments for a horrible product and worse customer service. This is totally unacceptable for a brand as large as Lowe’s to treat its customers this way.

I’ve escalated this issue, and nothing has been done. I would like compensation for this nightmare and my window replaced IMMEDIATELY.

Transaction # : [protected]

Order Date : 04/14/23 20:48:17

The windows were not the right size. There was a 1/2 gap around the arched window in the garage, a 1/2 gap on each side and top of the dining room window, and a 1/2 gap around my bedroom window. None of the windows were the right size. The installer measured the diningroom and bedroom window and I heard him say let me think what to do to make this work so I can install these windows and he said he would use brick mortar. He didn't install the windows but the installer who installed the windows used insulation to fill the gaps around the windows and installed trim around the inside and outside of the windows so you would not see the installation. I saw both installers measure the windows and they knew they were not the right size. They screwed up the appearance of my house. I called Lowe's and told them I wanted the windows replaced with the right size windows. I told her about the problems with the windows. We ordered the windows over a year ago and they have not finished. There is a gap around the arched window in the bedroom and you can see outside. The windows get moisture all over the outside at night.

Firing that poor woman for trying to stop a shoplifter from stealing from the location is just lower than whale poop in the ocean. You had a dedicated employee trying to do what was actually the right thing to do when she seen someone ripping off the store. Where the hell were the "men"? Where are the signs that state shoplifters will be prosecuted? Where is anyone in you company with balls? By these kind of actions, I don't see Lowe's as being part of the solution of the disastrous economic situation in this country, I now see you as being part of the problem with no one in charge that has the courage to do what is right for the customers, employees, vendors and this country. You discuss me.

Steve Ragsdale

27 Sanders Rd

Whitesboro, Texas 76273

Order Number [protected]

Play Set, $ 2299.00 plus tax

06/14/2023

Play set was delivered to residence with out notice, notice was to be given due to property being fenced with gate locked and large dog. We had made arrangements to have a person meet them when notified.

The estimated delivery date was 06/26/23, actual delivery 07/03/23.

The delivery company that delivered the play set, dropped the oversized pallet off in front of the gate next to the street. We live in a rural neighborhood and the play set was left by the street for anyone to get. The drive was blocked and my wife had to park in the street and had no way to get in the driveway. As I stated , I had made arrangements for a person to be there, I was on work assignment out of town. My wife had to call and make arrangements to have the play set on the pallet moved and have them complete the delivery. She had to call a neighbor with a forklift to move the pallet (about 4’x8’) to the garage, this would have been simple for the delivery company, drive is paved and smooth.

1. The delivery company had my contact information.

2. No contact was attempted, I answer my all my calls.

3. Left my product on the street in a rural neighborhood, for anyone to get.

4. My wife was blocked out of the drive due to delivery or lack of delivery.

5. There was no possible way my wife was able to move the pallet and boxes, she had to pay to have the delivery moved to the house and unblock the drive way.

I hope that this will be resolved, my family business shops exclusively at Lowe’s and this was very disappointing, to say the least.

I will be waiting to see if there will be any response or resolution for this.

Steve Ragsdale

[protected]

steve.[protected]@gmail.com

TexGrid Construction LLC.

Recently, I attempted to return 3 chain link fence line posts to your store at Smokey Point, items which I had purchased 1-2 weeks prior, my plan was to return the unused posts and purchase additional fencing material and hardware, however, my return was refused, even for store credit. Over the years, I have spent thousands of dollars at various Lowes stores in this area, but because of this recent incident of poor customer service, I will never buy anything at Lowes again.

Dan Miller

We had a refrigerator delivered from Lowes several weeks ago. Their Lowes truck backed into our front yard fence and damaged our fence. We have the incident recorded on our security cameras.

We filed a claim according to their directions. Their insurance company sent us an e mail telling us we had to provide them with two written estimates from Fencing companies at our expense.

We live 3 miles down a dirt road 15 miles from the closest town. No one will come out here to give us an estimate. We called two companies, who never called bac.

I called Lowes and told them that it was their responsibility to fix our fence - they are the ones that damaged it. We are elderly and cannot fix it ourselves.

They will not do a thing for us. Unbelievable! They damaged our fence and don't feel responsible to fix it. I will never do business with them again.

On May 16th of this year, we had set up to have a fence installed, Jason Graham had came out and measured up everything in order to get everything done and a contract was signed and agreed to, all the financing was taken care. On signing we asked just how long it would take to get things going and installed he then told us that the installer would be able to take care of it in a short time when he returned from a vacation. We have made several calls and emails on what is going on with getting it done since we wanted it done in the spring. But there has been no movement, calls, emails NOTHING. We have moved on from wanting it done now this year now. This type of service is so unacceptable from a company that says it prides itself on service. We will take our business else were from now on and it may not matter to your bottom line the number of friends and people we know about this but it sure is so wrong.