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Dollar General Customer Service Phone, Email, Contacts

Dollar General
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Dollar General complaints 3835

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12:05 pm EDT
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I was representing a customer that injured herself in your store. I have attempted to contact Ms. S. Peet on multiple occasions in for the form of calls, emails, faxes, demands and letters all to no avail. I need to hear from someone immediately such that we can avoid legal filings. I can be reached at my office at [protected]. An incident report was filed and despite injury there has been no resolve to this complaint.

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5:50 am EDT
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I was fired from having to many overs on my cash balance yet I truly do not believe that I made those mistakes and they were all based on my register which is known for making errors in money and crashing and just not working sometimes and I feel for getting someone fired off of malfunctions of that shouldn't be allowed so I would want someone to go thru...

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1:01 pm EDT
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Dollar General in Allentown. I was there buying spaghetti Sause and the shelf said $1.00 it rang up $1.30. the manager on duty said she is not giving it to me for 1.00. and she said we have to change it. let me speak to the head manager. She said she is on vacation. dont come back in until she is back. she gave it to me treated me I like I stole something.

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9:33 pm EDT

Dollar General Employees

Yes the stupid [censored] working tonight wouldn't help me at all and when I got done shopping the [censored] was at register and stood there on phone instead of being on register I don't know her name but she's got red hair looks like [censored] a flat ugly face she really looks like a man an ugly one and there was this black kid there to she was all up on so I guess [censored]ing around with employees is better then serving customer I would either recommend firing her or closing store cause you can't get around in there anyway with all the [censored] on the floor

Desired outcome: Termination of the ugly red haired man looking like woman

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8:24 am EDT
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Dollar General wrong price charged for items purchased

5/26/2022 16:20:49 Store 16420

I purchased 10 items and was charged incorrectly for three of the most expensive items. The tags on the products at the shelf stated a different price than what I was charged at the check out. I was over charged $8.60 for these three items which I would have never purchased at the higher price. This is very deceiving to consumers. I am on a strict budget and thought my total was very high so when I returned home I reviewed my receipt to find out I was over charged. The 3 items where:

Tyson Crispy Chicken- tagged at $7.95 charged $10.95

Tail on Shrimp- tagged at $5.50 charged $7.25

McCafe Coffee Can-tagged at $5.65 charged $9.50

Total overcharged = $8.60

Paid for items with my snap card ending in 5756.

Please respond asap with a form of refund for these items.

Desired outcome: Refund of $8.60 asap.

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7:22 am EDT
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This store is never stocked for its customers and to make things worse and more dangerous they have carts and trip hazards all over the store! You can never find what you need bc it’s sitting on a cart in the middle of the aisle. Frozen food sits in boxes in freezer so you can’t see the product or what’s in the damn freezer! They say they don’t stock after...

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S
7:38 pm EDT

Dollar General Store always closing early

The store located at 4060 S. Keystone Ave. Indianapolis,In . Always closing early. Go to go inside and they have put a hand made sign up saying the store will reopen at 8am while standing at the door with it M locked... This happens on a regular basis and the public can't count on it being open for business. When you go online it's says it's open until 9pm ( what a joke) and this was before 7pm on Wednesday May 25th!

Desired outcome: For the store to operate within the hours they should be open!

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12:08 pm EDT
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Dollar General Breeze Tampons by Rexall 36 count

These are the absolute worst tampons I've ever purchased. I've thrown away more than what I've barely been able to use! The applicators are ridiculous and the tampon just will not come out when trying to use it. I have purchased these a few different times, just to give them another try, but am still extremely unsatisfied. I've wasted too much money on a useless product and feel something needs to be done to fix the product.

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5:55 am EDT
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Dollar General Cedar creek Rd. Route 864

Trucks can not use Cedar Creek Rd. from route 2053 to route 1116. They also can not use route 1116 from route 2053 (Thixton Ln) to Cedar creek Rd. They can not make the turns. They are to narrow.

So what needs to done is all deliveries to the new Dollar store on Zoneton Rd. Needs to come from hwy 61 and go straight back to it.

I keep getting this back saying something is missing. I feel like it is pretty clear. I sent you this just to help your drivers from getting in a bad situation.

Desired outcome: Stop your trucks from trying to go this way.

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5:10 pm EDT

Dollar General Service

My husband was checking out at the Springport, Mich DG today 5/21/22 & clearly told the cashier he had 2 separate orders & said which item to stop on, after she rang up the last item on the first order, he swiped the payment card & ask why it said still processing, she replied it was rebooting & proceeded to ring up the remaining items which made one large order for $97, at that point i asked why it was $97 & asked her why she didn't split the orders. She then got very rude & told me to leave the store, while my credit card was still in the machine! She did not listen when I told her to stop at the 1st order & she lied & said the first order was processing & continued with the items that were supposed to be on the 2nd order! This clerk needs disciplined for being rude, lazy, poor customer service & simply cannot handle splitting up two separate orders.

Desired outcome: Termination!

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harvsoul
, US
Jun 25, 2022 4:45 pm EDT

What that cashier should have done was gone back and did a printer reset and it would have cleared up that whole card processing thing.

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11:36 am EDT
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I was an employee at the Valle Vista store in Kingman, AZ and feel I was wrongfully terminated due to mistakes made by management, not by me. The issue here is on 4/19/2022, scheduled to work at 8:30am, upon clocking in Emily the manager handed me my till, I counted it and it balanced out to $150.00. Upon my shift being over and clocking out at 1:15 Emily...

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R
5:23 pm EDT

Dollar General Lack of care to put stock away.

The Dollar General near my house on International Speedway Blvd. DeLand, FL is in terrible shape. The shelves are bare and there are boxes stacked up everywhere and there appears to be no attempt to put stock on the shelves. It actually looks like customers have been digging through the boxes themselves. Really a shame, we have shopped there many times, but in the last few months it's like they just don't care at all.

Desired outcome: To have the company start caring about the store and stocking shelves.

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1:55 pm EDT

Dollar General Truck Driver

Date and time: 5/12/22 at approximately 12:20 pm. I was sitting at a red light waiting to turn left and a dollar general truck and trailer was on the main road waiting for the light to turn left on to the street I was on. The truck driver got the green light and made a sharp left, ran up onto the curb of the road and the trailer started moving towards my car. I had no where to go but in reverse, but there was a car behind me. The truck driver continued moving and the trailer kept coming towards me. I put my car in reverse and moved as far as I could go and then the driver behind me backed up so I could go in reverse some more, meanwhile the truck driver started yelling at me to go, go, go! The truck continued to move towards me and I was scared for my life! My heart rate shot up and I felt like I was going to have a heart attack. When I came back to my office I was telling my co-worker about it and she had gone to Dollar General on her lunch break and witnessed the same truck driver having difficulty maneuvering the truck and trailer in the parking lot of the store. Blocking several customers from being able to leave their parking spaces.

Desired outcome: I would like to know how to file a formal complaint and I would like the driver of that truck to be reprimanded and/or suspended pending additional truck driving school before he causes an accident and hurts somebody.

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1:17 pm EDT

Dollar General Truck driver

I’m driving in Athens ga going down the road the driver who I’m right beside on the driver side I’m half way in the side of the truck he can see me I can see him he is big black with some big [censored] glasses I’m pissed I drive trucks too 18 wheelers also he wasn’t tryna get in there’s nomore traffic in front of us he ran me out the lane and my kid was in the car on that side of he wasn’t on there I woulda let him gone n swipe me I’m highly pissed he should be fired he was driving trailer 81049 I got a picture on may 11 at 1:00 pm y’all should get the system that beeps abs breaks if u gone hire stupid [censored] drivers who have no sense of care for others life and try to run someone off a lane

Desired outcome: He should be fired or put in a warehouse so no one can be harmed by his driving

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7:08 am EDT

Dollar General being Charged more than whats on shelf.

dollar gen. in joanna sc is charging you $1.00 are more i've personal been charged up to $2.00 more than what's on shelf price. when addressed why this is happening i'm told the register price is right i'm wrong either pay it are leave it.

I went and took pictures of the prices on the shelves and showed the cashier who was brand new and didn't know anything the key holder and asst. mgr refused to even look at the rect. said they were right the pricing on the shelves was wrong they just hadn't had time to do price changing. i told them i expected to pay the price on the shelve of the item not get surprised by $1.00 are more price at the register. they said it was dg policy to only let you have one item on the recpt. at the shelf price. this paticular day 5/6/22 at 5.30 pm i was over charged for 7 items by !.00 to $1.50 i have the recpt and the shelve pricing. this is happened before i bought downy shelf price was $10.00 i was charged $12.00. i know alot of people are having the same issues. they have lost my business which was alot since i live two streets over from the store.

Desired outcome: make then price change so that the customer knows what there paying when they go to the register. also they need to be trained in proper customer service.

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3:34 pm EDT

Dollar General Flase Termination

My name is Alton Ellzey,

On January 5, 2022 I was working at DG in Appling, Ga staying with my Grandfather who was very ill, and had to move back to my mom's after he went into the hostpital. So I called my store manager in appling to tell her the situation and she just caught an attitude on the phone and I was trying to tell her to transfer me to DG in Grovetown, Ga since I was moving back to my mom's but instead she put me down as " NOT TO REHIRE AT ANY OTHER DG "... So I somehow got the job in Grovetown, and I changed a price on some Dish Liquid from $5.95 to $4.95 since it was a small bottle and it was a sale on it and the manager at that store took the keys from me the next day and told me to go home without any explanation and filed an investigation report on me which didn't even happed.

This was really a False Termination and I am trying to get my Job back but can't until corporate looks into my incident...

Desired outcome: I would really want my Job back didn't do anything wrong as a Key carrier and even the new sore manager at the store in Appling, Ga said it was a False Termination and that the old store managers should lose thier Jobs.

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1:27 am EDT
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am a current employee at your Valle Vista store in Kingman, AZ and feel my job is on the line due to mistakes made by management and not by me. The facts here is a till shortage of $32.00 which happened on my shift and on my register. Upon clocking out that afternoon, I gathered my things and left. Looking back now, I don't recall my drawer being pulled or...

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8:00 pm EDT

Dollar General Clover valley non dairy creamer

Ive been buying ND creamer for years.. thought i was getting 10 oz for $1.oo. or 10 cents an ounce.. the Bottle says 10 oz implying 10 oz of product, but it weighs 10 oz INCLUDING the 2 oz container. Walmart container weighs what it says plus the 2 oz for the bottle. This is a Ripoff. I had to add words as the site advised complaint too short. Didn't matter what dollar general it was bought at the are all the same. Various dates of purchase too. Ripiffffffffffff

Desired outcome: Stop cheating. Comparison shopping divides the amount of product by the price so you know price per oz.

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11:44 pm EDT
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I've been working at DG going on 6 months now and never had a till short more than a couple bucks with old manager. Now the new manager is back from a leave of absence and the one day scheduled with her in the morning, my shift ended at 1:15pn I clocked out, however, she writes me up for my till being $32.00 short? Wow... really? #1, who else was on my till...

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12:47 pm EDT

Dollar General Nasty looking store

Your store on the corner of Fenton Rd and van slyke Rd looks nasty. Nothing is put on the shelf's. You can't walk down most of the isles needs to be cleaned in a bad way.

Desired outcome: Clean it up

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About Dollar General

Screenshot Dollar General
Dollar General is a widely recognized retail chain that specializes in offering an assortment of products at low prices, primarily targeting consumers looking for value and convenience. The company operates thousands of stores across the United States, with a significant presence in small to medium-sized towns.

The product range at Dollar General is diverse, encompassing everyday items such as cleaning supplies, groceries, health and beauty products, pet supplies, toys, clothing, and home decor. The stores are designed to make shopping simple and hassle-free, with a layout that allows customers to quickly find what they need.

In addition to physical store locations, Dollar General also provides an online shopping platform, where customers can browse and purchase a selection of goods. The website offers features such as a store locator, digital coupons, and weekly ads to help consumers find discounts and plan their shopping trips.

Dollar General's services include a mobile app for easier access to deals and the DG AutoDeliver subscription service for regular deliveries of select items. The company also offers a loyalty program, DG Rewards, which allows customers to earn points and save on future purchases.

While Dollar General focuses on affordability, the company also emphasizes convenience by maintaining stores in rural and urban neighborhoods that may be underserved by other retailers, aiming to be a one-stop shop for basic consumer goods.
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3. Writing the title: In the 'Complaint Title' field, provide a concise summary of your main issue with Dollar General. This title should be clear and to the point, allowing readers to understand the crux of your complaint quickly.

4. Detailing the experience: When describing your experience, be as detailed as possible. Include key areas such as customer service, product quality, pricing discrepancies, store cleanliness, employee behavior, or any other specific incidents that occurred. Mention any transactions you had with Dollar General, including dates, store locations, and what you purchased. Clearly describe the nature of the issue, the steps you took to resolve it, and how the company responded. If you attempted to resolve the issue, detail that process. Explain how this experience has personally affected you, whether it was a loss of time, money, or trust in the company.

5. Attaching supporting documents: If you have any receipts, emails, photos, or other documents that support your claim, attach them to your complaint. However, be cautious not to include any sensitive personal information that could compromise your privacy.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred as a result of your experience with Dollar General. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, exchange, apology, or any other form of redress.

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Overview of Dollar General complaint handling

Dollar General reviews first appeared on Complaints Board on Jul 3, 2007. The latest review signing up for delivery service. was posted on Apr 27, 2024. The latest complaint Ineligible for hire was resolved on Jan 13, 2023. Dollar General has an average consumer rating of 1 stars from 3842 reviews. Dollar General has resolved 189 complaints.
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  1. Dollar General contacts

  2. Dollar General phone numbers
    +1 (877) 944-3477
    +1 (877) 944-3477
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    Media Inquiries
    +1 (615) 855-5775
    +1 (615) 855-5775
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    Paid Advertising Inquiries
    +1 (888) 877-9374
    +1 (888) 877-9374
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    Human Resources Inquiries
    +1 (800) 678-9258
    +1 (800) 678-9258
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    Customer Service Inquiries
    +1 (855) 275-3447
    +1 (855) 275-3447
    Click up if you have successfully reached Dollar General by calling +1 (855) 275-3447 phone number 1 1 users reported that they have successfully reached Dollar General by calling +1 (855) 275-3447 phone number Click down if you have UNsuccessfully reached Dollar General by calling +1 (855) 275-3447 phone number 0 0 users reported that they have UNsuccessfully reached Dollar General by calling +1 (855) 275-3447 phone number
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  3. Dollar General emails
  4. Dollar General address
    100 Mission Ridge, Goodlettsville, Tennessee, 37072, United States
  5. Dollar General social media
Dollar General Category
Dollar General is related to the Retail Stores category.

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