Last discussed

1. (0 minutes ago)
TVDVD Store
DVD

2. (2 minutes ago)
DownloadNova.com
Fraud website

3. (8 minutes ago)
Adnoc
Nokia UK Promo

4. (10 minutes ago)
Castaway Pools and Spas
Never came back to finish the job!

5. (14 minutes ago)
Westinghouse Digital
LCD T.V.

Consumer tips & tricks

When that online deal becomes a steal

Avoid Telephone Bill Scams

The wrong and right kind of Complaint letter

Worst rating

1. CIC Triple Advantage (-562)

2. Castaway Pools and Spas (-380)

3. KmartFeedback.com (-334)

4. Afni Collections (-325)

5. 360 Share Pro (-310)

Subjects of wide speculation

1. Novelty ID Factory (1241)
Take your money and run away

2. KmartFeedback.com (964)
$2500 gift card survey!

3. Castaway Pools and Spas (545)
Never came back to finish the job!

4. Dr. Sydney Coleman (538)
Buyer beware!

5. CIC Triple Advantage (513)
Signed up for service I never received and did not want or need!

Stay away

1. Airtel (1105)

2. CIC Triple Advantage (301)

3. Nokia (296)

4. Kmart (241)

5. Sears (234)

Sansui India Complaints - Poor customer service!

Review all Sansui India complaints

Sansui India

Posted: 2007-08-03 by P D Kanungo [send email]

Poor customer service!

Complaint Rating:

If you visit www.sansui-india.com and click either 'contact' or 'customer care' or 'Branch Location', you will land up to 'The page cannot be found'! If you dial Service Center numbers, you will not get anyone picking up your call!

If you complain to call center, a complaint number will be issued and you will receive an advice that technician will visit you within 24 working hours. But this will not happen and call center will direct you to talk to Sansui at certain number. If you try your luck at this number, with lot of difficulty you will get the truth that no one is assigned to attend your complain, as yet. So, a fresh new promise will be issued!

Will you actually get your complaint sorted out? I am yet to experience with PJ29Multiplex TV set, purchased a year ago with 3 yrs warranty.

Let's pray for luck,
Kolkata.

Comments

India

TV, Music & Video

Share with others:

More Sansui India complaints

Sansui India - Very poor service!

Sansui India - Poor Sound Quality

Comments

380 days ago by Dishant Hans [send email]

I PURCHASED A 29' SANSUI TV FROM A DEALER IN FARIDABAD BY THE NAME OF ASHOKA INTERNATIONAL, SECTOR-29,FBD IN NOVEMBER,2006 WITH A 1 YEAR WARRANTY. LAST MONTH, THE SOUND SYSTEM OF THE TV WENT OUT OF ORDER.

If you visit www.sansui-india.com and click either 'contact' or 'customer care' or 'Branch Location', you will land up to 'The page cannot be found'! If you dial Service Center numbers, you will not get anyone picking up your call!

HUNDREDS OF CALLS TO THE REPRESENTATIVES OF THE DEALER AND THE COMPANY HAVE BEEN MADE WITH ZERO RESPONSE. NEVER EXPECTED SUCH POOR SERVICE FROM A BRAND NAME.

PLEASE DON'T MAKE A MISTAKE BY BUYING ANY APPLIANCE FROM SANSUI.

379 days ago by Shailesh Rokade [send email]

When the mechanic visited my house he didn't give and identity second a thing as the part for my model was not available so he said that he will make it within three days till today least 4 days he didn't even turn over. I have tried to call at the center in my are which is in nagpur the are not taking any call nigher giving any proper information. If such a service the company there will be no scope of rising choices for there product i wont next time.

376 days ago by Amit Agarwal [send email]
Hi, I am also facing this problem. Let's spread this info of poor service to all. Regards, Amit.

370 days ago by Halimur Rashid [send email]

I have purchased 1 hard rock 29 G model in the month of sep06. In the month of april 07 we find some noise IN THE SOUND SYSTEM whenever we shut down the TV so we contact our nearest service station i.e in Guwahati ASSAM they sent one Mr Sadek who was not up to date and he make the TV only after doing his foolish operation a box now when I contact the charged person of the branch he simply made diplomatic answer he even don't have the courtesy to give me feedback. I am totally disappoint with the attitude of the personnel in this branch specially Mr. Manash (09864042851)( SERVICE IN CHARGE) he even didn't pick up my phone. You people deceived us very badly. THERE IS NO EMAIL ID ADDRESS FOR THE HEAD OFFICE IN THEIR WEBSITE OF SANSUI...

ADDRESS

HARUN AL RASHID (RETD PROFESSOR)
RAJNAGAR NALBARI
CIRCUIT HOUSE ROAD
ASSAM781335
09435028587

353 days ago by Anand Sonie [send email]

I wish I read the complaints in this forum (http://www.complaintsboard.com/complaints/sansui-india-c19432.html) before buying the Sansui HardRock 29WTG TV from M/s. SNEHANJALI, Andheri (W), Mumbai in August last year with 3 year warranty. The TV went off about a week ago (on 28th July 2007) and I lodged a complaint (MUM07H280230) with their customer care number (39831739) the same day. The girl promised me that the call would be attended in two days but to my surprise nothing happened in 4 days. So, I decided to call again and the girl promised me to send an urgent reminder to the service center. She also gave me the service center number (27782745). When I dialed the number, the receptionist welcomed me by saying "Hello Videocon" and on my asking for the sansui technician, she simply hanged-up. I have called up several numbers (9322549602 - Mr. Sanjay, 25434339 & 9322015515 - Mr. Dilip Gupta and 9820896307 - Mr. Suresh Singh) since that day but so far nobody has visited my place.

I also tried visiting www.sansui-india.com but when I click on 'customer care', 'The page cannot be found!' is displayed. There is no email address on the website where we can directly send the complaints. Will my complaint be ever sorted out?

Just imagine, if this is the situation in city like Mumbai, what would be happening in small towns of our country ?

I never expected such poor quality of after sales service from an established brand name.

Lets spread the awareness to alert and stop the people from buying any Sansui product.

I am only praying luck.

352 days ago by Bhavsar Chandrashekhar Arun [send email]

I have purchased sansui tv-20' model no: CTVSY-20-EYE Sr. No.1130928101. and now tv has problem that it enters into the scanning mode always. I have registered the complaint a week ago and i am not getting service from nanded office: shivani care center nanded. There is Mr. gadhe as an incharge. He has rude nature,he is not cooperative. I am going to Consumer Court.I request you all to do same thing.

Thanks.

316 days ago by Romil [send email]
Seems like unless a Strong Complaint is filed against Sansui in consumer Courts, they would continue to be in their slumber.

279 days ago by Brijesh Chaubey [send email]

This is so true Sansui TV is like paying for Junk, D grads product, poor service, useless customer service, please request the TV buyer’s don’t ever buy their product, I have a Sansui TV which they could not repair from last three months, now they tell me buy another Sansui TV for some discount, I recommend if you get there TV for free please say NO!

Mr Munaf in charge of service center Mumbai has been very rude and not helpful at all, he suggested go to consumer court if I want..

I would like all such effected people to join me and let together logde a complain in the consumer court
Please email me brijesh.chaubey@yahoo.co.in
I am also trying to get in touch with some new channel if they can help us addressing this issue

166 days ago by M Rajagopal [send email]

I had lodged complaint on non-functioning of Color TVset on 1stMarch,vide No COOSA08C01177.Till date there is no response from your Service centre and Phone 26265383 and 26265515 at Chennai ,there is none to attend except the call centre.Color TV was bought on18-1-04 from Vivek Ltd,Chennai-26.I am deprived of using my TV due to no response of the Service centre though it is a Japanese product.Further delay is unjustified and request to take action on rectification of the defect.

125 days ago by Abcd [send email]
hey.. who said Sansui-India is an International Brand??? Its not a Japanese TVs.. All the Sansui Systems at ur home is nothing but some Indian TVs.. using Japanese Brand name and logo..

121 days ago by Subhash [send email]

Hello All,
I also have a terrible story to tell about the so called Sansui giant. A 7 year warranty was given with the 29 inch tv which i purchased. However the picture tube went phut just after 3 years. Now they say they dont service the same model anymore.Numerous phone calls and pain staking moments have ended up with no results. Can someone please advise if anyone of this group ever got a resolution to their problems.
Lets all start a hate sansui group and spread the word across to everyone waiting to fall into this boogie trap of just dreams no service company!!

97 days ago by Divya Madireddy [send email]

hello all
I have a terrible experiewnce with sansui after sale service though my tv set is under warranty period the customer service and complaint handling are so terrible IADVICE ONE AND ALL THAT PLEASE DONT PREFER TO BUY THIS SANSUI GROUP OF PRODUCTS ANY MORE BECAUSE THEY DONT EVEN BOTHER ABOUT CUSTOMERS AND THERE COMPLAINTS .

MY sansui tv set is unable to display the video it is just like a radio it is under warranty period and my tv set is purchased 6 months back more over thcompaint was given on 8 may 2008 . the technician attended on 9 may 2008 and untill 16 may 2008 technician phani did not respond and the supervisor ramkrishna and his superior venkateswara rao no one responded .
FOLD UR HANDS AND PRAY TO GOD WHEN THE TECHNICIAN WILL COME

87 days ago by Tojo88 [send email]

I am in the same boat. I tried to extract some useful contact info
from their global website, http://www.sansui-global.com. There
you will find the "World wide Distribution Network" link. Apparently, Sansui is represented by Vidoecon in India, and the products are manufactured in the Videocon plant in noida (?).

/**** The BIG Problem is that Videocon represents 18 popular
brands (except a few like Sony, Sharp etc..) and enjoys 80%
of the TV market. They are the monopoly. PASS THIS WORD TO EVERYONE WHO WANTS TO BUY A NEW TV OR ANY OTHER CONSUMER EQUIPMENT ****/

THEY ARE THE former DOT(currently BSNL) in present day India. A BIG MONOPOLY.

The page gives out the contact for distributor as

Videocon Industries Limited,
C-6 Ashok Steel compound,
CST Road,
Santacruz East Mumbai 400098, India
(91) 22 - 2652 8826
(91) 22 - 2652 6768

Try calling them, or write an email or speak to
anilkhera@sansuimail.com

See what happens. Pls. remember to keep the telephone bill,
email copy and approach the consumer court with evidences.

Pursue TV channel to air all there as a documentary. You are not afraid of TV cameras, are you ?

79 days ago by Vikas Sahu [send email]

I have 29 Sansui TV and it is under warrenty but having problem . I camplain to customer care but no solutin. If you complain to call center, a complaint number will be issued and you will receive an advice that technician will visit you within 24 working hours. But this will not happen and call center will direct you to talk to Sansui at certain number. If you try your luck at this number, with lot of difficulty you will get the truth that no one is assigned to attend your complain, as yet. So, a fresh new promise will be issued!

I think now i have to go to consumer forum for this.

76 days ago by Avinesh Kumar [send email]
i have a clour t.v. it's model no. is 2110 before some it have some problem like it's chanel not working properly so we can't see any picture on my t.v &my t.v. screen is looking blue so i hope you will take any action about my complane i was purched this t.v. to Sanjay Elctonic Molarband Badarpur new Delhi -110044 My Co. no. 9311011173, 01126665014

74 days ago by Ajay [send email]
Yes i also agree that sansui products are third class and same with their service, bcoz I bught LCD TV from Tony electronics Dilshad Colony His no is 011-22356133on 2nd June 08 and till date it has not been installed till date 08th june 08 and when I called the customer care, without listening they gave me complaint no 4003g08f04327 and god knows when it Is gpoing to be installed Regards ajay