LG Electronics’s earns a 2.2-star rating from 1538 reviews, showing that the majority of electronics consumers are somewhat dissatisfied with their products.
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LG Electronics - My LG fridge broke fast and LG doesn't care
We bought a 20 cubic foot LG refrigerator LCTS20020 2/4/21 for $550. We bought it at what LG classified as a non-LG certified dealer because we couldn’t find another refrigerator within 100 miles that had one in stock for the next month and our prior refrigerator of decades finally broke. The freezer stopped distributing cold air throughout the freezer...
Read full review of LG Electronics and 1 commentLG is the worst!
What a terrible experience with LG customer service. I had a warranty claim, it took them three weeks to figure out how to deal with it, I had to argue strenuously to not lose $600 to their attempt to fix the appliance, in the end, a customer service rep blames me for the fact that I still have to spend $500 for a warranty claim. I will never buy an LG appliance again.
Recommendation: Do not buy LG appliances.
LG Electronics - “frustrating customer service experience”
Too bad Complaints Board doesn’t offer fractional star, so I’m forced to give LG one full star. I recently had an interaction with LG customer service that left me feeling incredibly frustrated. As someone who values their time, I was disappointed by the inefficiency and lack of proper communication. I spent nearly half an hour on the phone, only to...
Read full review of LG Electronics-
Pros
- Cutting-edge technology integration
- Diverse high-quality product lineup
- Global brand with strong reputation
- Innovative smart home solutions
- Eco-friendly and sustainable practices
-
Cons
- Premium pricing compared to rivals
- Limited presence in emerging markets
- Reliance on third-party components
- Inconsistent software updates
Pretty satisfied
I like their products. I'm using the cell phone and a microwave of this brand and I'm pretty satisfied.
Good products but they're not for everyone
I like and respect LG's products. They may copy their competitors but i think they make a good job anyways.
Good products
Great TVs, reliable phones. I used to have one, I mean a cell phone and was rather satisfied with its quality.
Great phones and affordable price
I still got g5 and the phone is working very smooth, I am waiting new line to come out and definitely will buy it.
Recommend their products
I like their products, especially mobile phones. They are easy in use and rather powerful. I can recommend everyone the products of this company.
The Best in Arizona
These are the finest people to work with. Total professional and the best work. They are honest and courteous. The work they do is unsurpassed by none. I would never think of using anyone else.
Phones are LIT!
I have an LG v40 now, my previous one was LG G7, also will be getting Velvet soon. Love the sound, DAC is so great idea to add to the phone! Genious! Are you planning to continue selling phones?
Lack of warranty repair support
This posting would be my 5th today. Our LG refrigerator stopped cooling over 7 weeks ago and, still out of commission. I was not aware during that time that LG have an existing 5 year extended warranty of their refrigerator ours included due to faulty compressor. Online research led me to the extended warranty and in the process, requested over the phone repair request with LG's customer service with weekly call/chat for update of said request. Just last week, I spoke with one of the supervisors requesting escalation of my request. Today, I learned that my repair request was cancelled due to lack of third party services! And out of desperation, I sent two emails over a week ago to LG's President hoping to get assistance but, still waiting for response/result! I am fully aware of the current environment (covid) but, I refuse to believe that a big corporation such as LG is powerless or, incapable of exerting influence to third party service providers to help it's customers! Specially considering the length of time our refrigerator have been out of service! I am tired of the lip service I get every time I make the call/chat to the customer service! To those reading this post; save yourself the headache specially during this current environment and stay away from LG Brand refrigerator until the company can get it's act together.
Worst customer service ever!
Case Number VCN [protected] LG Dishwasher LDP6797BD. Error code LE (BAD Motor) called 800 # young lady was very nice ut informed me that I had to pay for a service tech to receive a motor on a 10 year warranty that's only in year 5. Understanding that she can't change police I asked for a supervisor. Speaking with Lynn while very polite and friendly also produced no results outside of we will call you back. and there was no higher level to go to. LGs self diagnostic system is claiming bad motor so just send me a motor! i get it they do not want to pay labor on a 5 year old machine. well neither do I so honor your warranty and send a motor. The Idea that they will only send a motor to a licensed tech (ROFL there is no official federal license for appliance repair and as for my state there is no licensing either) outside of being approved by LG. So then why offer the warranty if your not going to honor it? Nothing in the warranty say you must have a licensed technician. I feel their products are fairly well built and things do sometimes go wrong but don't argue and try to get out of every malfunction your products have. If you offer a warranty, then honor it and don't give people a hassle when they try to use it. LG already has a bad reputation for customer service!
LG Electronics Complaints 1526
LG Dishwasher LDF5545ST
We purchased this dishwasher brand new, it has been in service for about 4 years now and as of 5/18/2024, the dishwasher was put to use last night and began to emit a buzzing noise like it was sparking or arcing. I pulled the front cover open to see where the noise was coming from and noticed the plug to the right of the motor began shooting sparks out of it and was smoking. I have contacted LG and they have agreed to send out a tech to diagnose it to pin point the issue.
Confidential Information Hidden: This section contains confidential information visible to verified LG Electronics representatives only. If you are affiliated with LG Electronics, please claim your business to access these details.
LG 77 inch oled model c2
I purchased a 77 inch C2 0LED TV about 10 months ago for about the first six months the TV seems to be working fine and a couple months ago I noticed two of my HDMI ports were not working. Call LG in fact had to call them a few times and they had a technician call and I told him what was going on and he said it's most likely the main assembly or because the...
Read full review of LG ElectronicsBuyer beware!
I have been dealing with ongoing issues regarding a warranty claim for nearly 5 months, and have spent endless hours in contact with LG to have received little to no support whatsoever.
We purchased a LG refrigerator through Costco, the compressor failed within the 1 year warranty period and we lost all of the food in our fridge and freezer as a result. LG sent a repair technician who deemed it could not be repaired. After a month of numerous calls to LG and literally going in circles trying to get some sort of response they arranged for a replacement fridge to be sent. Their delivery company showed up with a completely unwrapped fridge, with no cardboard or even protective film on the outside. The fridge had significant damage to the stainless steel on every door, the display panel is rippled, and had what appeared to be large blotches of grease sprayed up one side. The delivery company advised for us to note the damage and unwrapped condition of the fridge on the delivery paperwork and advised us LG would take care of any needed repairs - note we had been without a fridge for a month at this point. We made note of the damages on the paperwork as advised.
We connected the water source ourselves, ensured there was no leaking and then pushed the fridge back into place. 2-3 days later on March 2nd, 2021 I found water leaking from the exhaust fan in our basement washroom, that was directly below the fridge. We found the water to be coming from inside the fridge, not from the connection itself. LG was again contacted and sent a repair company, who found that the valve inside the fridge was incorrectly installed and missing two parts, that would have resulted in the leaking from the interior valve and explained why the leak was intermittent and would not have been detected. They returned and repaired the valve, and took additional photos of the damage to the fridge exterior to send them independently to LG. Estimates to repair the damages to our home are approximately $5000.
Since that time we have again had to place countless calls to LG to elicit any kind of support. Eventually, 3 months later on June 2nd, I finally received a communication from LG providing me yet another claim statement for completion and requesting additional information. They at that time advised that the exterior damage was 'cosmetic' and that because we allowed delivery, and even though we noted it on the delivery receipt, they would not be repairing any of it. Once I provided the completed claim statement, repair estimates, and additionally requested information I was advised that the issue would now be passed to the liability team in the US and will take another 1-2 months to be processed. The contact I had been dealing with in Canada indicated that I could reach out to her if I were to have any additional questions, but now has blocked emails from me so we are literally back to square one with no contact information with anyone to follow up with.
Is LG Electronics Legit?
LG Electronics earns a trustworthiness rating of 94%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for LG Electronics. The company provides a physical address, 30 phone numbers, and 2 emails, as well as 6 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
LG Electronics has received 8 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.
LG Electronics has claimed the domain name for lg.com for a long time, which suggests that the website is established and has a history of being in operation. This is a positive sign, as it indicates that the website has been around for a while and may have a reputation to maintain.
Lg.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Lg.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
LG Electronics as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.
We looked up LG Electronics and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.
However ComplaintsBoard has detected that:
- Despite a high level of trust, our investigation found issues with LG Electronics's service, including poor customer service, lack of accountability, and responsibility to resolve complaints. Customers may face long wait times for responses, receive generic or unhelpful answers or no response at all. Only 29% of 12 complaints were resolved.
- We conducted a search on social media and found several negative reviews related to LG Electronics. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
LTE4815 Range
The top oven had hot spots and didn't evenly cook. Not it just burns everything. I paid a serviceman to come out and fix the problem. He claims the problem is the computer (mother?) board. The repair estimate is almost the cost of a new range. I called LG and had to contend with the live bot agents. I got disconnected 3 times before I finally got one to...
Read full review of LG ElectronicsTV
I ordered a 55' tv on sale at LG.com before Christmas. When it arrived the screen was cracked. Made contact with LG & was told to ship it back to them for a replacement. I shipped back & followed the tracking & knew when it was received at LG. They did ship the replacement but it was not delivered to my address. I live in Broken Arrow,OK & tracking revealed...
Read full review of LG ElectronicsUpdate on lg side by side french door refrigerator
Update on Jan 29 post.
Lg said they would not pay for the $575 service call or the spoiled food. They said they would extend my warranty for 5 years to the original 5 years so when the compressor breaks again I can g through all of this again. I have had to run out and buy a $150 small refrigerator so my husband and I can have some fresh food in the house until FEB 6 when hopefully it will be fixed.
Time will tell and it will be stressful for a while anticipating what will break next and how long it will work. Some people said a few months later it became inoperative again.
Also wondering if this compressor is new or refurbished.
Claimed loss: $165 plus 65 plus $575 plus unknown as of now in food spoilage.
Desired outcome: All moneys reimbursed and guarantee of no more failures of compressor for 20 years length of claim for it to work by LG Corp.
Confidential Information Hidden: This section contains confidential information visible to verified LG Electronics representatives only. If you are affiliated with LG Electronics, please claim your business to access these details.
LMXS30796S
Bought refrigerator in August of 2018 for new house. Yesterday Jan 27 refrigerator and ice maker stopped working in late day. Could not reach anyone for emergency service and have lost tons of food. Husband ran out to get dry ice for two coolers $65.00 and the rest spoiled and had to be thrown out. Looked up on line and found out about class action law...
Read full review of LG ElectronicsBad compressor on refrigerator
I talk today to Porsche from your elite presidential team, and she basically laughed in my face and was not going to help me, and she was not concerned with me at all, as a loyal customer. I have over $10000 worth of LG products in my home and they didn't even want to help me with a $500 bill for labor.
You would think that a company that makes billions of dollars a year would want to help one of their loyal customers.
Claimed loss: $525
Desired outcome: Reimburse my money, for my trouble
Confidential Information Hidden: This section contains confidential information visible to verified LG Electronics representatives only. If you are affiliated with LG Electronics, please claim your business to access these details.
dishwasher LDFN454
Vapors emitted fromNEW unit when in use. Smell like petroleum based. Throat irritation and headaches noted when unit is in use. Kitchen required all windows to be opened with lingering vapors. Home Depot/LG contacted. Unit was replaced with same model and the problem occurred again. Did research on internet and it appears its a problem with the insulating material used reduce noise levels in unit when in use. Material is BITUMEN. Similar to asphalt. LG tech didn't stay here long enough thru cycle to smell the vapors. Tech and I smelled the insulating materials and I identified the odor within the insulation...vapors are intensified as unit cycles thru. Tech stated it could also be the lubricant material used in processing...numerous complaints of this nature on internet. Plastic tub dishwashers reportedly use less of the offending materials so that hopefully will be the solution.
Claimed loss: No financial loss
Desired outcome: want unit removed and proceed with purchase of plastic tub unit. Unit bought from home depot in surprise az
Confidential Information Hidden: This section contains confidential information visible to verified LG Electronics representatives only. If you are affiliated with LG Electronics, please claim your business to access these details.
Can't understand why appliances such as the one noted with LG dishwasher are allowed to make it to the stores for purchase. The situation is an indoor environmental issue...who wants petroleum based fumes in their home which don't go away even with LG recommendations to mitigate the problem. Plan to contact the EPA about this incident.
Just found out the Better Business Bureau gave LG Electronics a D-
Refrigerator
We bought a refrigerator two years ago from lg. It stopped working mid December 2023. They sent a tech out employed by LG themselves. Tech said he couldn't fix it. They got a third party repairman to fix it and he said that the first tech broke more on the refrigerator. He ordered parts and they didn't come until after new years. The third party tech said...
Read full review of LG ElectronicsLG refrigerator #LTCS20020S
Purchased Home Depot 1/23/2023 on 12/8/2023 fan broke and stopped cooling fridge. 2 days for Texh to come out who didn’t bring fan part even though knew that’s what it was. Took 6 days to get part and fix it. LG customer service is terrible. Have called and chatted many times during this. This past week trying to request food loss. Getting complete run...
Read full review of LG Electronicslg top load washer model wt6105cw
I purchased this washer on june 30, 2023 from lowe's in peoria, il. the washer does not agitate nor spin out the water fully. the washer will fill with water, tub will turn every now and then. then, the water will partially spin out leaving the clothes extremely wet. i have to do a spin only in order for most of the water to be removed. clothing is still...
Read full review of LG ElectronicsHorrible customer service
I have a refrigerator that is barely 3 years old, that on Thanksgiving 2023 died, I lost HUNDREDS of dollars in food, meat and drinks. When I called lg to have it repaired I was asked to wait 3-5 business days... on the end of day 5 they still didn't have anyone to repair it and asked again to be patient with no time frame set this round. The representative was rude, the service is lack and apparently their products are horrible... no wonder they have such lengthy vague warranties that don't cover anything.
Claimed loss: $1500
Desired outcome: Replacement refrigerator
LG Refrigerator
LG quality is terrible and they have sneaky warranty policies. Bought a fridge, the compressor stopped working after 2 years, repair cost $1000 and lost food cost, additional few hundred. LG customer support tells me warranty does not apply, because it was a returned item, I had no idea it was returned. Shame on them. It’s their and product it’s almost new, they should take responsibility and fix it. Not nice to stick a customer with repair cost.
Claimed loss: $1000
Desired outcome: Repair the refrigerator (new compressor)
LG MS4295DIS Microwave Oven
2023.11.26 -- This complaint is about the heating time disparity between 2 microwave ovens I have used recently. One is the above inverter model from LG, rated at 1200 watts, purchased new just a few days ago. The other is an inverter model from Panasonic, rated at 1000 watts that has been in use for 2 years. The standard I used to compare the difference...
Read full review of LG ElectronicsLG Washing Machine leaking
I purchased an LG -A1 DD V3 F4V310WNEH 10.5 1400 spin washing machine from Currys online on 25/2/23, it developed an intermittent leak which I reported to LG on 10/7/23, it was passed to their Service Repairer and that an engineer would come on 17/7/23, no engineer attended, then given 4/8/23, then 17/8/23 no engineer turned up, having taken time off work...
Read full review of LG ElectronicsLG Washer Dryer
I just had LG here again now as my new washing machine is giving issues. This is seriously crazy, now its the back left sides shocks thats finished again. This after two months. Are you guys selling grey products? I just find it impossible, first machine arrived at my home with no back screws, second machine after two months the shocks are gone. LG will be...
Read full review of LG ElectronicsRefrigerator compressor
On March 6, 2023 we had an LG service man come out and replace our compressor on the refrigerator. It was under warranty but we still had to pay $550.00. Repair took approximately 1 hour. Move forward to Oct 26,2023, the freezer wasn’t freezing again, the ice maker wasn’t working again, so we contacted LG. One week later an LG repair man came out to see...
Read full review of LG ElectronicsLG side by side refer with dual ice maker.
For some time now I have been without the round ice maker in my refer, it worked for about 9 months or so then suddenly quit and has not worked since. Yes before you ask two things. First the filter was changed at the prescribed interval, each time purchasing the recommended LT1000P. Second the ice maker in the door is working and has always worked, I...
Read full review of LG ElectronicsLG clothes washer "repair"
I called LG when there was a problem with the clothes washer would not finish the spin cycle. I eventually was put in touch with a service person who took the information which included the model number and the age of the machine. He had me run the washer through a cycle and the same problem occurred. He then told me it would be necessary to have a...
Read full review of LG ElectronicsAbout LG Electronics
Here is a guide on how to file a complaint against LG Electronics on ComplaintsBoard.com:
1. Log in or create an account:
- Start by logging into your ComplaintsBoard.com account. If you don't have an account, create one on the website.
2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.
3. Writing the title:
- Summarize the main issue you have with LG Electronics in the 'Complaint Title' section.
4. Detailing the experience:
- Provide detailed information about your experience with LG Electronics. Mention key areas of concern, any transactions with the company, steps taken to resolve the issue, the nature of the problem, and the personal impact.
5. Attaching supporting documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.
6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.
7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.
8. Submission process:
- Click the 'Submit' button to submit your complaint.
9. Post-Submission Actions:
- Regularly check for any responses or updates related to your complaint on ComplaintsBoard.com.
Ensure you follow these steps carefully to effectively file a complaint against LG Electronics on ComplaintsBoard.com.
Overview of LG Electronics complaint handling
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LG Electronics Contacts
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LG Electronics emailscustomerservice@lge.com100%Confidence score: 100%Supportjennifer.blake@lge.com100%Confidence score: 100%Supportenergy-admin@lge.com100%Confidence score: 100%FTC energy label
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LG Electronics addressLG Twin Towers, 20, Yeouido-dong, Yeongdeungpo-gu, Seoul, Korea (South)
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LG Electronics social media
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Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreOct 15, 2024
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You’ve definitely made it clear — LG Electronics really dropped the ball here. Three weeks to handle a warranty claim, only to leave you out $500? And then trying to shift the blame onto you? That’s not how customer service should work. It sounds like LG has lost a customer for good, and with service like that, it’s no surprise.