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4.3 700 Reviews

ProFlowers Complaints Summary

88 Resolved
126 Unresolved
Our verdict: Dealing with ProFlowers, which has an average resolution rate, requires some diligence. Research their service in depth and read a variety of customer reviews for a balanced view. Approach any customer service interactions with detailed and well-prepared queries to facilitate a better resolution process.
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5:51 pm EST

ProFlowers charges

ordered dozen roses when I got to order page the order went thru without me hitting order I emailed to cancel order and finally called them I was told they couldn't cancel order they can take orders but cant cancel them this all happened in the last 2 hours the delivery charge is more than the flowers their phone [protected]

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2:28 pm EST

ProFlowers bad customer service & lies

I ordered flowers online expecting to pay $49.99 for it to be delivered.Placed my order with a credit card and still thought the worst case scenario would be that I pay maybe an additional $10 for delivery.

When I got the final bill, it was --- Amount Charged: $77.48. I was stunned. I immediately called to cancel the order. It took me 15 minutes to get through.

I spoke to a woman who told me that she could cancel the order and that I would receive an email within 10 minutes. I waited 2 hours and received no email. I called back and got a male rep this time and was told the same thing. I waited another 2 hours and still no email.

I called back a third time and got a woman who told me my order had shipped and I asked why it was shipped since I was told that the order had been cancelled. She said it had not been cancelled and could not be cancelled because they had shipped it. She then told me that someone would call to speak to me in order to refund my money and cancel the order. I waited till 9:30 PM and no one called.

The next day I called back and went through the same thing as yesterday with every rep I spoke to lied and claimed they could not get a supervisor and that they would cancel my order but at the same time saying that they could not guarantee that they would refund my money and that they could not guarantee that the order would be cancelled.

PROFLOWERS IS NOT TO BE TRUSTED.THEY ARE A FRAUDULENT COMPANY - STAY AWAY STAY AWAY STAY AWAY.

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william Mi
renton, US
May 02, 2011 8:10 pm EDT
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Ordered Mothers day flowers to be delivered on Mothers Day 5/8. Paid a 9.99 delivery charge. Then 2 days later recieved a new invoice showing the original 9.99 shipping charge and an additional 19.99 charge for guarenteed delivery on 5/8 plus a handling and care fee of 2.99. A 19.99 order was going to cost me 33.00 for delivery.

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Lakker
, US
Feb 16, 2011 4:54 pm EST

What a rip off - They added additional shipping because of Valentines Day and on top of that a care and handling fee.

My order $29.99

Standard shipping $14.99
Guaranteed Valentines day shipping $9.99 - did not have the option to opt out
Care and handling fee $ $2.99

In short $27.97 to ship my $29.99 order. Very deceptive practices - DON'T SHOP THERE!

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LadK91
, US
May 10, 2010 3:57 pm EDT

I ordered flowers for my mother for mothers day, paid extra for saturday delivery... Saturday came no flowers sunday came they called me to tell me that the area was too rural and there wasnt a florist close by.

I did yellowpages search found 4 within 12 miles...

Thanks for ruining my moms mothers days..

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Michelle
,
May 06, 2008 3:06 pm EDT

Website offered $15 shipping rebate that ended up not being a rebate but a coupon for future purchases ONLY with registration for a $15/month service!

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Barbara
,
Mar 07, 2008 9:02 am EST

Found the website for the Class Action Lawsuit against Reservation Rewards - AKA (Webloyalty) click here to contact the lawyers:

http://www.classcounsel.com/news/webloyalty.html.

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Mjone39
Seal Beach, US
Jan 07, 2011 11:41 pm EST

I filmed 3 commercials for ProFlowers.com on November 3, 2010.
I still have not been paid for my work as of January 7, 2011 !
The commercials are playing with my face right there for all to see, and yet, still no payment!
Shame on ProFlowers.com and Shari's Berries.com !

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ronnie brooks
nrh, US
Feb 13, 2010 6:10 pm EST

sunday is our aniversery and in 17 years this is the wourst dozen roses i have ever bought my wife

WEEDS !

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stephhusker1
Omaha, US
Nov 13, 2009 11:47 pm EST

I was online checking my checking account and found a charge of &1.95 that I didn't approve. Yes I ordered flowers from proflowers.com. I still didn't approve for this charge.

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jo 39
, US
Sep 01, 2009 9:53 pm EDT

There ads were very misleading and they have additional charges for delivery fees and handling fees in addition to the fact that they submitted unathorized charges to our account. Very shady operation. I would highly discourage anyone from using this service.

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Skip MarElia
Alachua, US
Jul 07, 2009 2:06 pm EDT

When you order from Proflowers, if you click "freeshipping" you are signing up for a monthly charge of $9.97

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9:48 pm EST
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ProFlowers quote one price, bill another

I placed an order for some flowers based on a special that came in an email. I spent an hour on the phone placing my order because they couldn't find the special they sent me. Finally got the order placed and was told what the order would cost. It sounded fine. Five minutes later I get a confirmation email with a considerably higher amount than I was told it would be. Called them back and they can't find the special and no one can fix the price, and conveniently no managers are available. Avoid this POS company. Crooked.

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9:56 am EST
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ProFlowers false charges

WELL I FELL FOR IT1 got a mailer that offered a mini xmas tree for $24.99 so i ordered it - after completing the order for "standard" delivery i was billed $49+ - they added "rush morning" delivery even though i did'nt order it (supposedly so it would arrive fresh). well not only was i charged twice the advertised price but it arrived at 5:28PM the next day - so much for the rush. this is a SCAM - just use your local florist directly!

Order Number [protected].

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7:10 pm EDT
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ProFlowers stupid rules and process when paypal billing address is non-usa

I placed an order and paid with PayPal...no problem there. Two business days later, I got an email that the order hasn't been processed because my billing address is not in the USA (shipping address was). I replied that using PayPal makes a billing address pointless.

Two days later after a couple of other emails and I was instructed to change the billing info through their site. I did, using an address in New York. Next day, another email came about the order still not going through because I had only changed the "account" billing address and not the one associated with the order...as if I could tell there was a difference. Finally, I was told to call the company and I bothered to do so only because time was running out to get the gift received on time. The person on the phone took down the NY address and...no surprise, they had to speak to a supervisor and then I was told to re-do the whole order online since the original billing address with PayPal was different. That's when I cancelled and took my business elsewhere.

The whole thing was ridiculous because they shouldn't even be bothering with billing addresses when someone uses PayPal. (When ordering, I saw my PayPal info was transferred into their billing fields so I edited some of it so they shouldn't have my real name and address.) And then, even with a stupid system, it shouldn't be hard for them to change the info on their end to push the order through since it was already paid for.

Let's see when they'll enter the 21st century of online processing.

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12:33 pm EDT
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ProFlowers mothers day 2014 flowers dead on arrival and twice wrong arrangement

On the Friday before mothers day 2014 flowers were delivered to my house containing white Asiatic lilies, white iris, and pink tulips. The arrangement arrived in bud and directions were followed. The next day they bloomed and dropped by the end of the day with leaves turning brown and dying. The arrangement was so ugly, and didn't fit properly in the vase. When I talked to the sender he asked how did I like the multi color arrangement with blue iris' & I told him that it was all white and pink but seeing that money was tight I didn't push on the fact they were dead and I had no tulips or iris' left just 4 aesthetic lilies (which were also dying). My family who frequently ordered from there told me they should last 7 days but I was both embarrassed and didn't wanted to seem ungrateful to the sender so family called for me on mother's day. Come to find out I was supposed to get 10 bright pink tulips, and 10 bright blue iris in a amethyst vase (& the sender spent $48 on this ugly dead arrangement) . Proflowers asked if we would like a refund or if we would like more flowers and to both give proflowers another chance after the mother's day rush, and to not seem ungrateful to the sender I asked to have another sent. Proflower said they would send the correct arrangement and refund ththe sender since they were dead and the wrong arrangement. We were all happy and my family having ordered from there before was sure it would be great the next time. On Tuesday the flowers arrived. 7 tulips and 7 iris'. I followed the directions and when they started to bloom they looked horrible they never filled the vase. They were so short. The tulips were mostly white with a pale pale pink ring around the top (they were supposed to be bright pink). On Wednesday the iris began to droop over the of the vase (but since they were so short compared to the vase they flopped over inside the vase) & they never bloomed big they were very tiny so the vase looked like you went to the store bought a small bouquet & stuck it in the biggest vase you had. Plus the arrangement was supposed to have 10 pink tulips and 10 blue iris which we only got 7 of each (& when you look at the website that's a $20 arrangement not $48 with a free vase). The arrangement is so limp and pale and sparse and dying that my family called again for me. Proflower was not nice and kept saying that the order is closed since they refunded the sender & sent the 2nd arrangement. They didn't care that the tulip color was off, that it was dying and drooping, and brown (to the point where more flowers needed to be thrown away), that only 7 of each were sent instead of 10, & that this was the 2nd time after mothers day! Finally they said that we would have to bother the sender again to further embarrass ourselves & him & to come of ungrateful & unable to be pleased! They also said that we could have the sender give permission to my family to talk about the account which is just as ridiculous when the first call a phone number of the receiver was all you needed. We even told proflowers we had pictures of both arrangements and they didn't care as far as they cared everything was made right. My family was so upset and disgusted & so am i! My family even told proflowers they will never order from them again & the girl on the phone was so rude too !

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11:35 pm EDT
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ProFlowers too high prices / lying about their prices

I had never ordered from these people before. I wanted to get my mother something this week for Mothers day. They have advertised night and day for the last 3 months over 200-400 times a day that their flowers are ALL 19.99 and have given this special code of MOST and Savage and Michael to get a good deal on these flowers. I ordered some long stem tulips for mom and it was 19.99. The card they added on $3.00 and added on $7.00 for the vase and another $13.99 for Saturday delivery and another $5.99 for mothers day delivery. Then looked at the order again and they also had added another $4.99 for shipping and handling. The $19.99 flowers turned into a $48.97 order total. They are supposed to be to my mom delivered this weekend and hope she gets them. I got no discount at all on this order. This company must have tons of money because for the last 3 months on every radio and television station they have advertised 200-400 times a day that these flowers are Just 19.99 and that is it. They are liars and are lying to the public about their flowers. This company I know makes trillions of dollars because they would not have the money to run this commercial or series of commercials so damn much. So if you want to order from these people plan to spend ALOT and not get any kind of a deal because there are tons of added charges. They do not tell you till the end of the order and not at all in the stuff that tells you the kinds of boquets that you can order. I do not drive and have to order online because I am unable to drive a car due to poor coordination and emotional problems and issues and can no longer work any more since 1998 and am completely disabled. This company takes advantage of the simple consumer and thinks we do not know any better. That is what credit card companies do as well. This world is messed up and will never get any better due to greed. I live in Portland Oregon and since 2009 rents and living expenses have gone up 175%. They lie all the time about the unemployment rate and say it is down to 6% which is a lie. I go shopping and do errands on the city bus every day just about and see tons of people in the stores (thousands) during work days and times. If people were back to work there would not be thousands in all the stores and lines out the doors. People are not back to work and know the REAL unemployment rate has to be over 25%. Please think about ordering from these people because they are liars and are way way too high on their products.

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5:31 pm EST
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ProFlowers rip off web site

So I go to order flowers for the wife for Valentines Day. Home page I fill in the search box for "student". The next page is for Valentines Day choices. I pick the $19.99 display of mixed roses and check off the clear vase at no charge. I click Next. Here I enter "student" for the promo code which looks like in the side summary box "credits" me the $9.99 cost of the vase...(which should be free anyway - so what use is this "promo" code?. I click Next. And pick a Calendar date box for delivery...the ONLY one with no additional charge for delivery. I click Next. Here I pay via PayPal and it looks like I am going to get charged $19.99 and thats it.

What they don't tell you is that you are also paying for Care and Handling at $2.99 + Standard Delivery (regardless of what day you pick for delivery) at $12.99 and then I get charged Tax at $1.84. Bringing my total $19.99 dollar order to ...wait for it...
********************************************************* $37.81. ******************************************************

Oh no you don't see that number until you print out your "Order Details" - AFTER YOU'VE BEEN CHARGED.

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Jesse's Girl
Newberry, US
Dec 11, 2009 9:09 am EST

I got an additional charge a month after I ordered flowers for my niece online and didn't sign up for anything.

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5:19 pm EDT
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ProFlowers refund policy

Placed order for flowers $39 . Total price was $59... Credit card gets billed $84, I call to cancel two minutes later and get told it takes 3 to 5 business days to return the money to my credit card.!? How is it that your credit card can be billed immediately after placing an order, but it takes 3 to 5 days to get your money back?! Ridiculous bad business. I think I will be placing a complaint with the Better Business Bureau as well, Possibly even the Attorney General will be hearing about them

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9:42 am EST
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ProFlowers - unauthorized charges

Proflowers has been charging our acct $14.95 in unauthorized charges under a misleading name on our statement "Easy Saver" since Febaruay 2010. My husband ordered my flowers for Valentines day in February 2010, and since then this charge has appeared. no notification has ever been sent to us, and he was unaware of this as well. This is robbery and sneaky. I...

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10:44 am EDT
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ProFlowers ugly flowers

My daughter sent me roses for mothers day from pro flowers. They were very nice when they came The. guarantee was the flower were to last for 7 days. They lasted for four.I called the company and they sent new ones. The problem is the new flowers were worst.They lasted only three days. I would like my daughter to receive a refund

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Update by linda ferrone
May 24, 2012 10:15 am EDT

I sent a complaint on [protected] about pro flowers. Am I going to get any response from them about the refund I asked for?

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11:09 pm EDT
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ProFlowers service

Sorry customer service! Stay away from this company. I ordered flowers and chocolates for my wife on our anniversary and she received the flowers but no box of chocolates. I called the company and they said that they would have em delivered before she left work and everything would be taken care of. Well she is home and still no chocolates. I called back and all I got was well we can delivery them tommorrow. I asked for a refund for what she hadnt received and did get that. After looking at the flowers that were delivered they are not even right...What a sorry company.. If you are sending flowers to someone you love go somewhere else and stay away from these guys.

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Update by jsm276
Mar 20, 2012 6:09 pm EDT

This is the standard response for all complaints with this company. You will never get another dime from of our family again.

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Kguenther
Citrus Springs, US
May 21, 2014 1:35 pm EDT

A very similar situation happened with me and I was told that a replacement would be sent out to me after we received a small and almost dead bouquet. After trying to reach them and being put on hold for over 30 minutes I was assured that the bouquet would be sent out that day and they asked me to pick my florist. That night I received an email that stated that they couldn't use the florist that I had selected and to please email them back with the name of another florist. I emailed them right away and heard nothing for a week. I then got an email stating that they could not give me my promised day (no duh it was a week later). I tried to reach them and was placed on hold again and gave up. I saw this review and the number that was posted by Steve, so I called it right away. This leads to the Pro Flowers corporate office where someone answers right away. Pro Flowers Express is a sister company for Pro Flowers. I spoke with a lady who, after hearing me vent, let me place a replacement order through Pro Flowers and let me get whatever bouquet I wanted sent out even though what I selected was quite a bit more than what I initially paid when Pro Flowers Express would only send out the same bouquet. I applaud Pro Flowers for making this right and standing by their product even though their sister company is obviously inept. I will always make sure to order flowers more in advance so as not to have this experience ever again.

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ProFlowers
San Diego, US
Mar 19, 2012 1:45 pm EDT
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We're sorry you had a bad experience with our service. That's not typical! If the florist we contracted to fulfill your order dropped the ball, we will make it right for you. If you still haven't gotten this order resolved to your satisfaction, please let me know and I will look into it for you. I can be reached at [protected] -Steve

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4:13 pm EST
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ProFlowers never delivered

-----Original Message-----

From: Hagan, Colleen
Sent: Mar 5, 2012 8:53:09 AM
Subject:

On Friday 3/2 - through the ProFlowers web site I ordered a funeral spray to be delivered on Saturday. My order number was: [protected]. I used PayPal to complete the order. Attached are the receipt from your company and my pay pal receipt. When I was at the funeral on Saturday - it was VERY disappointing to not see my purchase.

I have used ProFlowers many times - and have always been satisfied. Since I did access you through ProFlowers - I did contact them yesterday - and their response was they had no evidence of my order.

I have checked my bank account - and at this point it does not appear to have posted against my account, yet. However, I would like an explanation of how this could happen.

This was very disappointing and embarrassing.

Colleen B. Hagan

*************************

From: Florist Express [mailto:[protected]@floristexpress.net]
Sent: Monday, March 05, 2012 9:07 AM
To: Hagan, Colleen
Subject: RE: (#8896-[protected]-2263)

Dear Colleen Hagan,

Thank you for your recent order. Unfortunately, due to time constraints, we were unable to deliver as requested to the funeral service. We would be happy to arrange for delivery to the family's home if you could provide us with the address. We apologize for any inconvenience this may have caused. You can reach one of our representatives via e-mail or at [protected].

Thank you again and we look forward to hearing from you soon.

**************
From: Hagan, Colleen
Sent: Mar 5, 2012 9:18:55 AM
Subject: RE: (#8896-[protected]-2263)

Time constraints? I have never had an issue before ordering FUNERAL flowers the day before the service. If time constraints were the issue, an email telling me that the delivery was not going to be made would have allowed me to make other arrangements. The family does not want or need flowers sent to their house. Just please ensure that I am not charged.

********************

From: Florist Express [mailto:[protected]@floristexpress.net]
Sent: Monday, March 05, 2012 9:25 AM
To: Hagan, Colleen
Subject: RE: (#8896-[protected]-2263)

Dear Colleen Hagan,

Thank you for contacting ProFlowers Florist Express. This is to confirm your order [protected] has been canceled per your request. Your credit card has been refunded in full, and will post to your account within 1-3 business days.

Please feel free to contact us at [protected] or via email at [protected]@floristexpress.net with any further questions or concerns. We are available 24 hours a day and are committed to ensuring your complete satisfaction.

We look forward to serving you again. Thank you!

Best Regards,

FE Ashley Van [censored]
Customer Care
Proflowers Florist Express
Email: [protected]@floristexpress.net
Toll Free Number: [protected]

***************
From: Hagan, Colleen
Sent: Mar 5, 2012 9:34:48 AM
Subject: RE: (#8896-[protected]-2263)

Thanks

Since you choose to go with the standard public relations line, and not to explain to me how this happened, when you advertise sympathy and funeral arrangements that can be delivered 'same day', I will make sure to use other services and share my experience in every form of outreach media I have available to me.

And as a note - I did not cancel the order - you failed to fulfill the order, hence breaking the contract of purchase.

*************
From: Florist Express [mailto:[protected]@floristexpress.net]
Sent: Monday, March 05, 2012 10:36 AM
To: Hagan, Colleen
Subject: RE: (#8896-[protected]-2263)

Dear Colleen Hagan,

You are quite welcome!

Proflowers Florist Express is committed to providing the best possible customer service, and we are pleased to have had the opportunity to resolve this to your complete satisfaction.

Please don't hesitate to contact us by phone at [protected], or via email at [protected]@floristexpress.net with any questions or concerns. We look forward to serving you again!

Best Regards,

FE Ashley Van [censored]
Customer Care
Proflowers Florist Express
Email: [protected]@floristexpress.net
Toll Free Number: [protected]

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jsm276
Phillipsburg, US
Mar 12, 2012 11:13 pm EDT
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I found out myself just how much this company sucks... They ruined my wifes flowers for our aniversary

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6:53 pm EST
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ProFlowers false advertising / bait n switch

Buyer Beware False Advertising Florest Express is a Scam. I did not receive what I ordered and very unhappy. "Florist Express offers a 100% satisfaction guarantee. If you are not satisfied with our service for any reason feel free to contact us. We will either refund your money or redeliver a new product depending on the situation. The choice is yours!" This is false and untrue. Sure they will give you a 15% discount coupon on your next order. When I told them I would never order from them again they offered me a 20% discount. All I wanted was the flowers I ordered to be delivered correctly and I guess they can't do that. I ordered an arrangement of roses, lilies and alstroemeria and got daisies, lilie buds and roses barely open. They blamed their supplier again and again. But NO REFUND or REDELIVERY. Where is that 100% guarantee?

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ProFlowers valentines day non-delivery

My complaint is similar to the other complaints with ProFlowers. I placed a Valentines order for my wife on Feb 4 for delivery on Valentines day. By 9AM on Feb 14th, I checked Fedex website and my flowers were sitting in a warehouse. The next morning, I contacted Proflowers and told them about the failure to deliver. I was expecting more than an apology since my valentines day and anniversary was so disappointing. I asked if I could get some assurance that some kind of complaint would be filed. You would think that a Professional Flower Company would take non delivery seriously, or at least make me feel that they would. “Sorry” and a refund does not suffice. I will never order from Proflowers again.

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11:37 pm EDT

ProFlowers sent the wrong flowers

I ordered a specific flower arrangement for Valentines Day and a different arrangement was sent. This was the perfect set of roses that my girlfriend loves and I was absolutely counting on this to make things romantic for our special day. Instead of making things right, their solution was to pickup the wrong flowers and give me my money back…not to deliver the right arrangement or even another arrangement. They wanted to go and take the flowers away from my girlfriend and leave her with nothing! 100% Satisfaction is a joke! Don’t buy flowers online from this website or company ever again!

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proredpc
, US
Jun 05, 2012 6:41 am EDT
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I'm sorry for the inconvenience that has been made. Allow us to rectify the issue by calling us at [protected] or emailing cssocial@providecommerce.com. We want to make this right and we hope to hear from you soon.

Michael Nefalar @ ProFlowers

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eurotek
Richmond, US
Jun 04, 2012 4:02 pm EDT

Today June 04, 2012 my girlfriend received the wrong flowers..well they weren't even close to flowers. She received some greens in a basket. I had ordered 70.00 worth of colorful mixed flowers. I paid for express delivery (14.00) what a JOKE! This WILL be THE LAST time I do business with Pro Flowers! I will be taking further action to this problem! I called Pro Flowers about 5 minutes ago to try and get this issue resolved, but none of the representatives could get in touch with the local florist. The lady told me she would call me and let me know whats going to happen...as for my girlfriend: 1. Ruined the surprise 2. the PLANT they sent was something that would be at a funeral home 3. for the price i paid for the flowers and shipping they should have got my order right the 1st time!

PLEASE READ THIS BEFORE YO ORDER FROM PRO FLOWERS!

-Brandon

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ProFlowers quality of arrangement

I ordered a specific arrangement from their website to be delivered that day to my son and daughter-in-law for their new home. The arrangement was $49.00 with a delivery charge of $14.00 plus $7.50 for same day delivery charge. I told the woman on the phone that if these flowers were not satisfactory, my son would tell me and I was assured that there would be no problem. He called to thank me and told me that he hoped that I didn't pay too much for them because they were awful. He knows that I would never send a cheap arrangement. I called to complain and was told that the florist who delivered them said that they were not "rinky dink". I told the woman (the same one who took my original order) that the picture my son texted me was nothing like what I had ordered - the size, colors of flowers and types of flowers. She contacted the florist who said he would pick them up the next day and then I'd get at complete refund. Then I got an e-mail congratulating me on my order. I wrote back and again complained that I was angry, embarrassed and disappointed. I was told in an email that I would receive a 15% discount and a $10 gift card. I told them that that offer was offensive and ridiculous. Eventually, I received a credit for the full amount and my children were allowed to keep the flowers. I just saw them and they were HORRIBLE and very "rinky dink". The florist didn't come to get them because they were so cheap that it just didn't pay to make the trip. Instead of a large arrangement of multi-colored lilies, it was a very small bouquet of cheap filler flowers. It was so bad that my daughter-in-law thought that they came from her sister, a student with little to spend on flowers! I will never again order flowers from this company. I'm sure that 99% of the time when flowers are sent, the recipient would never complain to the sender. I learned my lesson. If I ever do send flowers from an unknown florist, I will be sure to have the recipient send me a photo immediately.

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DACROTTS
Midland, US
Feb 12, 2012 4:10 pm EST
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These flowers are a complete disappointment! Even the vase and bow are wrong. The flowers look half dead and cold burned. I would like a full vase with beautiful flowers just like the picture or a complete refund. I am so disappointed, I could cry...I never get flowers and now that I did, I'm so upset. Please help me to get beautiful flowers. They are called Cotton Candy and I paid $56.17.

These look like a $10 arrangement from the hospital.

Sincerely, Debra Allen This is the response I received and even after I called them they refused to help!

I apologize but this is a beautiful arrangement!

Thank you,

WESLEY BERRY FLOWERS

Tambra MacDonald

Tambra MacDonald

Customer Relations

Wesley Berry Corporate Offices: 2985 Haggerty Rd. Commerce, MI 48390

Office: 248.668.2881 Fax: 248.669.2454
admin@800wesleys.com

PLEASE, PLEASE BE WARNED THAT THESE PEOPLE ARE A BAIT AND SWITCH COMPANY. THE WEB SITE WILL NOT ALLOW ME TO DOWNLOAD A PICTURE TO SHOW YOU OF THESE TACKY FLOWERS.

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ProFlowers fraud

On 11th May I ordered flowers to be delivered in Virginia thru Proflowers website. I got a order confirmation from them as well… next day they sent a mail that my credit card was declined due to insufficient funds.

On checking with my bank ( Mashreq) they confirmed that Proflowers have successfully blocked the funds on my card. Since then I have been exchanging mails with them. Yesterday 18 may I called them as I couldn’t chk the status of my order online.

Wendy (the agent) told me that they don’t have a delivery slot available so they cant deliver.. when I told her that I have a confirmation for it she said it is a system error. Then I ask her if they didn’t have a delivery slot y did they block money on my card n keep telling that my card is declined. To that she put me on hold for 10 mins & then told me that as my card is from Dubai their system didn’t accept the payment. Doesn’t make sense… they have blocked money on my card & they are telling me that they cant process international credit card.

This is a pure case of fraud & pathetic customer service…

Karishma Rao

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ProFlowers horrible customer service

I ordered flowers to be delivered the weekend of mothers day. I received a confirmation email from florist express stating that they had been delivered which of course they were not. Three days later after calling EVERY day they were finally delivered. The arrangement was a disaster. I had been told repeatedly by florist express that I would receive a FREE upgrade for the problems with delivery and refunded the express delivery fee that I had paid. Upon arrival of the ugly bouquet I contacted the local florist that had arranged and delivered and was told that I didn't have to like them, that I am entitled to my opinion. She then informed me that florist express only paid her $30.o0 from my $73.00 to make the arrangement and what did I expect for only $30.00. I again contacted florist express and spoke to two individuals who apologized for all the mishaps and said that I would receive a 40% refund which of course has never been returned to my credit card. Again I contacted florist express to express my frustration and a supervisor told me that 40% was never promised to me and that the florist must have been lying because they did pay her more than $30.00. So here I am with no refund and no help from supervisors at florist express. Any suggestions?

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ProFlowers didn't deliver

Never order from ProFlowers for a special occasion. I ordered (several days in advance) Flowers and a card for my mom for Mothers day. On Mothers day at 7pm, I received this email:

Dear Mr Baker,

Thank you for your recent order. Unfortunately, we were unable to locate a florist able to complete the delivery for Mother's Day. With your permission, we would be happy to send the delivery on Monday with a back up of Tuesday to include a note of apology explaining the delay. Please accept our sincere apologies for any inconvenience this may have caused.

Simply reply to this email and we will set this up for you immediately. Thank you.
Best Regards,

FE Doug Lagasse
Customer Care
Proflowers Florist Express

When I wrote back and told them how ridiculous this is, they offered me 20% off my next order. It's been 6 days since Mothers Day and I still have no flowers, no refund and no apology. So not only did they ruin my Mothers Day, they won't even try to make this right for me. Customer Service here SUCKS!

Stay away from ProFlowers!

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ProFlowers Customer Reviews Overview

ProFlowers is an online flower delivery service that offers a variety of floral arrangements and gifts for various occasions. Customers can browse their website to select bouquets, plants, and other items that cater to events such as birthdays, anniversaries, and holidays. The company provides options for same-day delivery and scheduling deliveries in advance. In addition to flowers, ProFlowers also sells gourmet food baskets and personalized gifts. Their service is designed for convenience, allowing users to place orders through their website for delivery across the United States.

ProFlowers In-depth Review

In Summary: ProFlowers offers a user-friendly website with a wide variety of fresh flowers and gifts for various occasions. Their commitment to quality, competitive pricing, and a range of customization options make them a go-to for many customers. While their customer service and satisfaction guarantee provide reassurance, they also offer eco-friendly options and engage in community activities. However, details on loyalty programs, mobile app functionality, and accessibility for people with disabilities are not provided in this review.

Website Navigation and User Experience: The ProFlowers website is intuitive and easy to navigate, with clear categories and filters that help users find the perfect arrangement quickly. The site's responsive design ensures a seamless experience across different devices.

Product Selection and Variety: ProFlowers boasts an impressive selection of flowers and gifts, catering to a wide range of occasions from birthdays to sympathy expressions. Their inventory includes a diverse array of blooms, plants, and gourmet gift baskets.

Quality and Freshness of Flowers: Customers often praise the freshness and longevity of the flowers received from ProFlowers. The company sources blooms from various growers, ensuring that arrangements arrive vibrant and stay fresh for as long as possible.

Pricing and Value for Money: ProFlowers offers competitive pricing, with options for various budgets. While some premium arrangements can be pricey, there are often deals and discounts available that provide good value for money.

Customization Options: The ability to add extras like chocolates, balloons, or stuffed animals to orders allows for a personalized touch. Additionally, customers can choose from different sizes and vase options to customize their flower arrangements.

Ordering Process and Checkout Ease: The ordering process is straightforward, with a simple checkout procedure. Customers can place orders without creating an account, which streamlines the process for those making a one-time purchase.

Delivery Services and Coverage: ProFlowers offers reliable delivery services, including same-day delivery options for certain arrangements. They cover a wide delivery area, reaching most locations within the United States.

Packaging and Presentation: The flowers are carefully packaged to prevent damage during transit, and the presentation upon arrival is generally well-received, with arrangements resembling website images.

Customer Service and Support: ProFlowers provides customer service through various channels, including phone and email. Their support team is known for being helpful and responsive in addressing any issues that arise.

Satisfaction Guarantee and Return Policy: The company offers a satisfaction guarantee, promising to address any concerns customers may have with their orders. Details on the return policy are not specified in this review.

Customer Reviews and Testimonials: ProFlowers features customer reviews and testimonials on their website, which are largely positive, highlighting the quality of the flowers and the service provided.

Special Offers and Promotions: Regular promotions and special offers, such as discounts for first-time buyers or seasonal sales, are available, making it more affordable for customers to purchase their products.

Eco-Friendliness and Sustainability Practices: ProFlowers has taken steps towards sustainability, such as partnering with growers who use environmentally friendly practices. However, detailed information on their eco-friendliness initiatives is not provided in this review.

Corporate and Bulk Ordering Options: The site caters to corporate and bulk orders, offering custom solutions for businesses and events. This service is particularly useful for those looking to make a large-scale impact with floral arrangements.

Payment Methods and Security: ProFlowers accepts a variety of payment methods, including major credit cards and PayPal. The website employs security measures to protect customer information during transactions.

Loyalty Programs and Customer Incentives: Information on loyalty programs and customer incentives is not detailed in this review.

Accessibility for People with Disabilities: Details on the accessibility of ProFlowers' website and services for people with disabilities are not provided in this review.

Mobile App Availability and Functionality: Information on the availability and functionality of a ProFlowers mobile app is not included in this review.

Social Media Presence and Engagement: ProFlowers maintains an active presence on social media platforms, engaging with customers and sharing floral inspiration, care tips, and promotions.

Community Involvement and Charitable Activities: ProFlowers is involved in community activities and supports charitable causes, though specific details of their involvement are not outlined in this review.

How to file a complaint about ProFlowers?

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- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the Title:
- Summarize the main issue with ProFlowers in the 'Complaint Title' section.

4. Detailing the Experience:
- Provide detailed information about your experience with ProFlowers. Include key areas of concern, transactions with the company, steps taken to resolve the issue, personal impact, etc.

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- Attach any relevant supporting documents but avoid including sensitive personal data.

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- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

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Ensure to follow these steps carefully to effectively file a complaint against ProFlowers on ComplaintsBoard.com.

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ProFlowers contacts

Phone numbers

+1 (800) 580-2913 +1 (800) 565-6609 More phone numbers

Website

www.proflowers.com

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