1-800-Flowers.com
reviews and complaints

As I delve into the reviews of 1 800 Flowers, it becomes evident that the experiences of customers are quite varied. While some have expressed satisfaction with the promptness of delivery and the quality of the floral arrangements, others have faced disappointments ranging from late deliveries to receiving bouquets that did not match the expectations set by the website. It's clear that there are areas where 1 800 Flowers excels, but there are also significant areas for improvement. Potential customers should approach their orders with cautious optimism, considering the diverse range of experiences shared by previous customers.

I ordered the dog bouquet for my gran dogs birthday. I was very happy with the arrangement.
Absolutely beautiful! I will be ordering more flowers in the future thank you so much ! Evelyn W

They were really touched by the canvas portraying a tree with their names and date of marriage inscribed on it. They told me they actually cried, of course tears of joy! It was so much better than an old 50th wedding anniversary plate that people usually give. They also liked the romantic fortune cookie with a personalized message inside. Both came nicely packaged I was told and on the specified day. Couldn't be more proud of my purchase. I did not know that you sold other items than flowers from a wide range of companies, until I went online to check you out. Glad I did.

My sister's birthday was coming up, and I immediately went online to 1-800-FLOWERS to find an appropriate gift. My sister prefers live plant arrangements, and enjoys all things with an Asian influence,( her personal taste in decor).

I knew I could count on 1-800-FLOWERS to have just what I was looking for!
Sure enough, I found the perfect little plant nestled in a lovely little Asian vessel, I was so glad I chose your site!

The plant arrived on time, recipient and my sister LOVED the Asian arrangement!
Thank you so much for making her day that much more special, and for making me feel like I hit a home run! :)

Sent 2 dozen yellow roses to my sister in Houston TX for her 80th birthday... based on the photo see sent and her comments... they were beautiful. When I saw the photo she sent, I thought there was only 1 dozen in the bouquet. So I called 1-800 flowers... at my word they were ready to send another dozen... but a call from my sister confirmed there were 2 dozen (just a bad angle on the photo), so I quickly called 1-800 flowers and cancelled that shipment for the dozen roses... caught it before it shipped. But bottom line... from start to finish... 1-800 flowers is the most professional, customer service operation I have ever dealt with... thank you so very much.

Ordered an Extra Large arrangement for a 1 day wake, what arrived was a Medium arrangement. Called to straighten the situation out and was offered half off which I accepted as it was already delivered even though it had no resemblance to their photo. Than I find out that the florist came back and retrieve the flowers altogether! So I was left with paying for half and NO FLOWERS! Called AGAIN and was offered an arrangement to be sent to the recipient's home, the recipient is deceased! Will NEVER use them again. First photo is what I ordered and Second photo is what was delivered and than taken back. Photos are reversed. Second is what I ordered and First is what was delivered.

Thank you for the very large and very delicious assortment of fruits. My mom recently moved to Ireland with her Irish husband. Her 4 kids and 3 grandkids are left behind across Canada and the U.S., missing out on these special celebrations. I ordered the fruit, cheese and crackers basket for Mother's day, from Calgary, Canada, and they were over the moon with the surprise. Sometimes flowers are just not enough when you really want to say I love you and Thank you. I will definitely use you again for more special deliveries to Ireland. For the USD price I paid, I was pleased you didn't skimp on variety, quality and size like other American websites. Thanks for helping me make this a special memory for my mom and her husband!

Although my ex-mother-in-law in Minnesota and I haven't seen each other in years and don't often talk on the phone, we remain close and always enjoy our conversations and correspondence. I wanted to send her a small token of appreciation for her friendship and kindness. Being in assisted living, she doesn't have much room. I sent her a small gardenia plant for her apartment that she could later share by having it planted on the grounds or potted to be placed in a common area. She was thrilled with it. One bloom had blossomed and there were many unopened buds, so she is looking forward to enjoying their beautiful fragrance for several weeks, at least. The plant was very affordable, even with shipping and delivery. I'm pleased with the quality of product and service and will definitely use 1-800-FLOWERS again.

I was looking on the internet for a beautiful bouquet to send to my friend at Cape Cod (I live in California) and found a beautiful one for an affordable price on 1-800-Flowers website. I was skeptical that it would arrive as beautiful as the photo. It turns out it's impressive! My friend can't stop exclaiming how beautiful the bouquet and vase are and such great quality (received many flowers and roses as buds). She called me again today just to tell me how it's getting more and more beautiful as the buds are opening. She also exclaimed how amazingly well and with such care the flowers were packaged. Each flower was wrapped to ensure a perfect delivery. It's makes me so happy that she's so delighted with this exceptionally beautiful,
Mailed bouquet. Thank you 1-800-Flowers, I'll be using you again for sure!

I was fortunate enough to see the flowers alongside the recipient I purchased them for when they arrived. In the past, I haven't had a good online experience when. It comes to flower delivery. The last 5 arrangements I had purchased from previous websites similar to yall's always arrived half way through their life or already wilting, petals falling off, brown spots; bad experiences...
I heard a really good review about 1800flowers from a friend of mine, so I thought I'd give it a shot.
I ordered 3 arrangements all of which had only just started budding/ blooming when they arrived. Absolutely beautiful, and the highlight of the recipient's day! None of the people I ordered them for have had good experiences receiving or ordering online arrangements, but they all said these were the prettiest and *freshest (the most important thing) that they had seen.
Overall, on a future holiday I will definitely be purchasing again. 2 thumbs up for sure!

I ordered flowers for Valentines Day They arrived before noon great delivery service. The flowers, Roses, did not look good they were limp the pink roses were all browning on the petals the green leaves were all brittle dry or just limp and there was no plant food inside the package. The vase and candies and message were all included and in great shape I called the 1 800 number and left a message In a short period of time I got an apology and a notice a replacement would be sent. I got a message from a local florist that a replacement arrangement would be sent next day. I was pleased with the quick response by both customer service and by the local florist that handled the replacement. The next morning the new arrangement was delivered and it was really nice fresh and was long lasting it is still in bloom The roses from the 1st order lasted 4 days before they all wilted away even with water changes and diagonal cuts on the stem. I am very pleased with the way everything was handled and will remain a customer I don't know what the problem was with the Roses but The holiday volume may be at blame. Thank you for all your assistance and excellent customer service. Paul Rumpf

I ordered and paid extra for same day delivery. My flowers were never delivered. I received a phone message that was not understandable. But I could read there was a problem. I called and was told delivery person went to that location but no one with that name there. This was false. The address and phone number they have listed were correct. Poor customer service. I will never use 1-800-Flowers again.

Received the above-noted Special Fruits Arrangement on 3/26/24. Followed all the care instructions for the floral arrangement (the Floral Preservative was NOT included, but I removed lower leaves, cut stems, changed the water every other day, etc.) and many of the flowers continued to flourish. However, the roses never opened but withered and shriveled (see photo attached below).

I recently purchased flowers for my sister. They arrived on Tues as ordered.

Today not even 2 days later she sends me pictures per my request to make sure she got what I ordered.

1. She followed directions on fresh water, but had no preservative package to put in water.

2. The sunflower is starting to wilt as well as rose and the lily is almost dead

3. If you touch the flower the pedals are falling off.

I don't believe fresh flowers should be dying in such a short period of time. I have ordered from you before and never had this issue. I have pictures if you need them for proof.

Please address this issue. Thank you Tim Vaughn

I ordered flowers from 1-800-Flowers. This is the second time it’s happened. They advertised that if I ordered in the next 2 hours, they would do same day delivery. Just to ensure the delivery, I included my contact info and my friend’s contact info and requested SMS notifications. I received nothing and the order was not delivered.

I have requested a refund, they will not do this. They offered to send the order, but would not say when it would be delivered.

I requested a full refund. They said they could not, then they offered 50%.

They lie to get your business, they don’t do what they say they will do. It’s fraud.

Order #: W01005871040522 - Flowers were to be delivered to the church before 11:30, August 28. I access the Customer Service online hub to put in the time change of the service. The hub gave me a phone number to call. I called the number and was kicked back to the Customer Service hub. Since I wasn't able to get the message to a human regarding the service starting at 11am. The flowers were delivered after the service began. They were delivered in a milk crate, that we had to unpack. The delivery driver could have unpacked them from the crate etc. The church members unpacked and placed the arrangement next to the casket. The church will not be using 1-800flowers again.

Ordered flowers for my mother's 80th birthday, she lives in the UK, which were never delivered despite ordering a month before her birthday. Customer service told me tomorrow, still no delivery, told tomorrow again, still no delivery. Had 3 different reasons given in 3 days but still no delivery. They actually wanted to reroute the flowers to a US address telling me I must have someone in the US who I could send flowers to!

I have had a membership to their yearly passport membership for years but they have gradually been getting worse and this is the final straw with them.

My initial order was delivered on Friday, May 5, 2023, earlier than the requested date, which was Mother's Day, Sunday, May 14, 2023. Your customer service department was contacted and according to your representative that due to a "merchant error" regarding the requested delivery date my order was redelivered on Monday, May 15, 2023, only to have the floral arrangement die within 24 hours. I contacted your customer service department once again as was advised by your representative, Niede, that I would receive a credit for the "dead flowers", and I owed nothing for my order. I was charged $77.01 for an order that was delivered incorrectly due to a "merchant error", re-delivered a day later than requested and for dead flowers. I will never order from your company again nor will I recommend your company.

I ordered from their website a beautiful bouquet of flowers. What the recipient got was NOTHING like the web photo. I paid $90 for something that was just hideous. It was so ugly. Then they offered to re deliver the next day. They didn't follow through. After speaking to two reps I was told a full refund has been issued but I won't get it until 10 business days. I wont even get a receipt confirmation of this refund until 24 hours which based on this company's track record I am highly skeptical. Do not order from this company. Read and take heed of other reviews similar to mine.

Ordered sympathy bouquet with a glass vase and white Lillie’s. Order came with a basket and hardly any lillies. A replacement order was put in with same florist who said they delivered it but recipient did not get it. A third order was processed with a change of florist and arrangement. It was delivered in unsatisfactory condition. I would never recommend this company. I want full refund which they said no

5/12 ordered and paid $75 for delivery between 5/12 and 51/4.

51/12 1-800-flowers text and email - your order has been delivered. No flowers were delivered.

5/13 chat with 1-800-flowers. Re-delivery ordered.

5/15 1 — 800-flowers text and email - your order has been delivered. No flowers were delivered.

6-10 chat with 1-800-flowers online. I have all screenshots of that. Too many to post here. The rep agreed to have the flowers sent again by a different florist by 8pm today 6/12 and give me a $20 Savings Pass for future purchases. $52.54 refund for something.

6/12 Mom received flowers. The flowers are old, dying, and look NOTHING like the flowers I paid $80 for.

First my first order was cancelled because "it couldnt be filled" then I order again and picked a Large bouquet and my recipient got a SMALL! then refund me the additional?! why would you do that?! is technically stealing money from your patrons!

What arrived wasn't even the same flowers or even colors! this as many other people who order im sure has a reason for being picked, colors theme, etc. you guys dont deliver! seriusly there is always something!

This arrangement arrived on May 12th, from my son, Jason Blaess. The yellow tulips are fine, but the pink ones arrived brownish pink, however, the irises were the worst. Rather than opening to a beautiful deep purple and yellow, they remained closed and turned brown, as you can see in the video. Additionally, that arrangement didn’t arrive with a packet of food, but the ones from my other son had 2 packs, so I used the extra one.

On 05/13/2023, I placed an order online for Mother's Day (extra large Elegant Bouquet). I was given confirmation and delivery date between May 13 - May 14 by 8pm. On May 14 late afternoon, I called 3 times and got the same assurance that the flowers will be delivered on May 14 by 8pm. My brother waited until 10pm. flower did not arrive.

On 05/15/2023t, I called to get a status update and was told by Irene that due to delay, delivery will be on 05/16/2023 by 8pm because the location is residential. When I received the confirmation and status of the flower, it was changed to a different arrangement (Kaleidoscope Tie Dye Roses) without my permission. I called and spoke with Jeannie and she tried to change it back to large elegant bouquet, she could not. We tried at least 7-10 other flower arrangements, none was available. I had to cancel it because they could not find an available arrangement/flowers based on their catalogue.

The reason I am complaining is because this year could be my mother's last Mother's Day. She was given 2 weeks to less than a month to live about 10 days ago. Your company ruined my mother's Mother's Day celebration, no amount of money can turn back the clock. I was led to believe your promised delivery. Had I known the truth, I would have ordered flowers somewhere else.

On May 11th I order my moms flowers for mother day (order # [protected]). I spoke with a rep on the phone. She advised after an hour of talking she had the correct address. On May 13th I got a notification from FEDEX the flowers could not be delivered because of wrong address. I spoke with the lady for an hour and she still got it wrong. I call Monday morning and spoke with a representative who I explained the address was wrong. I gave her the correct address and the she repeated it. I check my messages and they still sent it back to my address. I live in Marietta and my moms Augusta. Thats two different addresses. The original flowers arrived after I called Fed Ex will the petals falling off. I spoke with a representative and she said there is nothing she could do. This is poor customer service. I will never use a service like this again. I got 100 plus bucks to waist and my moms got wilted flowers the day after Mother's Day. Great Job

I ordered on May 5, the SOPHISTICATED WHITE CALLA LILY - 6"Product Number: 101198L

Price: $59.99

Arrives On: 05/12/2023. The DEAD plant arrived on Thursday, 11 May. Once my mother advised me of this, I immediately contacted Customer Service and it went from Bad to WORSE! You outsource your customer service and the person I had clearly did not know how to do a simple re-order. I was on the phone over an hour! She finally said she could not just re-do the order, I had to get a refund first then do the order again. She finally got the refund to go though but it was brutal. She then tells me the plant is out of stock. I find something else and tell her I want them delivered on SAT! May13th! She put me on hold a number of times and had to ask for my details again when I said it should be there in my account. It's going to the same place only the item changing. I begged for a US person to take the call but she refused this. I again stated it needed to be delivered on Sat! She said it was going to be delivered on Sat AM. The only thing she got right was the charge to my credit card! I noticed on Sat AM I had not received a confirmation and when I called, I was told the order was scheduled for delivery on 5/;20! Now my mother had no flowers for Mother's Day! I completely lost it and was told the earliest delivery would be this Tues"AFTER" Mother's Day! Because I was LIED to! I lost the opportunity to order her flowers from another vendor! I have been a customer for years. But I will NEVER use this business again because of the LIES told to me, 1 hr. of my time on what should have been a simple re-order is beyond ridiculous!

Ordered a Mothers day flower arrangement from 1-800-flowers on Monday May 8th 2023, to be delivered on Thursday May 11th 2023 but it was not. Then I was sent an email that it would be delivered by Mothers days on May 14th 2023, however no flowers ever arrived at my mothers home, so I had to track down my order only to find out it was not even scheduled to be delivered, they offered a 50 % refund and would attempt to deliver it, which is totally unacceptable to delivery AFTER mothers day, they never contacted me there was even an issue and had 4 days to deliver! I thought they were a reputable company but found out they were just scamming me by taking my money and not delivering.

Personalized and oh, so cute BUT can't track and not delivered. When I called the 800 # they said this was from an associate company and they can't help and no refund available. I don't feel like I'll ever order from I 800 Flowers again. I am out almost $35.00 and no Mother's Day gift to give.

I ordered this on May 1st for delivery on the 8th of May for a Mother's Day gift and it was not delivered.

I called 800 flowers and was put on hold 10 times while the representative who did not understand english well, could not answer a simple question. I asked for a supervisor and of course no one appeared. I was charged $136.85 for the order, and the cancelled refund was only $104.00. I questioned this as there was no delivery or tax charged.

I asked her why is my refund only $104.00 and she claims it was for delivery charges and tax charges. The difference was shipping of $19.99 and tax of $11.87, but nothing was shipped so my refund should be the same amount I am being charged. I am still waiting for a receipt so I can process my expenses.

On my expense report I am being charged $136.85 and need a receipt for that amount.

It is so sad, that 1-800 use to be one of the best flower delivery services, now they are the worst. Hiring foreign workers who do not understand English, poor service, no answer to your questions, need to put you on hold a dozen times to get an answer from a supervisor who will not come on the phone, placed on hold at least 10 times. Bring back American speaking representatives. That will improve service 100% The quality of the flowers are also not good anymore.