Aspen Dental
reviews and complaints

I was told by two different office managers (One was a trainee.) what dentures I was paying for. When I lost my bottom plate because I couldn't leave it in to eat, I found out I did not receive the denture I had been told I was paying for. They also tried to charge me for a frenectomy that they did not do. Fortunately I recognized this procedure on the itemized statement and questioned it.
They hemmed and hawed and postponed removing the charge until after they had submitted it to the insurance company. (The insurance co. didn't pay for it anyway.) By way of explanation they told me that all bills are populated by the computer to include all possible charges. It is then the responsibility of each Doctor to remove those charges that did not apply to me. I was fortunate enough to catch this costly fraud, but I am concerned that that lengthy itemized bill may have contained more computer populated charges that I didn't recognize as fraudulent. I finally called the customer relations people and told her that I was concerned that I had been lied to by two different people both on a managerial level. She instructed one of them to apologize to me. ( I had seen this person on two occasions already but she had been "much too busy" to apologize then.

I started with Aspen Dental for dental care for my 2 children, my husband and myself, over two years ago, because I had a discount card for dental care. I just have signed up for dental insurance from my work place and informed Aspen of my new insurance. My family has always gone to the dentist for dental care twice a year, but Apen always wanted to do more x rays than needed. After the new insurance started for our next appointment in April of 2012, I WAS INFORMED THAT THEY HAD JUST TAKEN X RAYS OF MY CHILDREN'S TEETH WITHOUT MY PERMISSION, while I was in the chair having my teeth cleaned. This was one of the information that made me not too happy about Aspen that day, but informing me one child had 8 cavities and the other child's baby tooth needed to be pulled and 3 fillings. The question first was x rays were taken by Apen less than a year before with no problems with their teeth. I guess insurance make more cavities or more money with fake cavities. PLEASE DO NOT GO TO ASPEN FOR DENTAL CARE WITHOUT WATCHING FRONTLINE'S-DOLLARS AND DENTISTS

A while back I went to Aspen dental to have 3 or 4 teeth pulled, and have partial plates made. I was told at the outside it would take 6 months. The teeth were pulled and thats where all the problems started. I told the dentist I could"nt take tylenol, he gave me oxycodone with 500mgs of tylenol, so no pain meds. The customer service is the worst, I was told several times I would be called back in a couple days, once was 10 days, once was 2 or 3 weeks, once was almost 4 months to the day. Of course these all came with excuses about computer problems and other stories. long story short after a year I come in for a fitting, guess what the plates dont fit because they did"nt finish the surgery a year ago. They told me they would make it right, but at this point they had proven this job was out of there league. I have never been offered a refund or adjustment so I paid 1, 600 or 1, 800 hundred dollars to have 3 or 4 teeth pulled, Beware Aspen dental. Dan Wenzel

so i called aspen dental (which i am a patient at) told them i broke a tooth and wanted it extracted... They said ok and scheduled me... So i show up for my appt. they take an x-ray of the tooth.. Next thing the dentist comes in and says yup it needs to be pulled but we cannot do it today, you have to make another appt.. SERIOUSLY ANOTHER APPT. I think it is just there way of getting more money out of us... this is total BS

I needed a tooth extraction– went to Aspen dental and got an appointment for the following week after X-rays showed that a molar needed to be pulled. On the day of the extraction, which should have been my first clue, she asked which tooth needed pulling— then after a ‘cold’ test she concurred it was the one I was pointing towards. As she began her work, jacking my jaw all over the place, it was evident through her conversation with the first-time assistant that she was having aa great deal of difficulty.

She then stopped, told me we were going to ‘take a little break’ and said she needed to get a more experienced assistant. I remember hearing her tell the girl that this was a 3 root molar. When she continued, there was considerable discomfort with her movement within my mouth. But finally she was done, gave me script for Tylenol with codeine and sent me on my way. She did call me twice and I told her how much pain I was still in.

Finally, on Friday, I went back and she put something with cloves in my mouth, wouldn’t tell exactly what it was. It lasted maybe an hour. Long story short, the following week I went to an oral surgeon who then extracted, without pain, the remaining 2 roots she left in my mouth. Yes, we have called Aspen Dental, but at this point are only getting defensive remarks, with no consulation.

We told aspen dental that we were on a time constraint because we were going out of the country in 2 months. They said no problem. However, after 2 visits to do a ‘workup’. After a very long conference to set up ‘credit’, He (the expediter) freely told us that most people don’t pay on time so they basically get a kickback on the interest charge. Husband was scheduled for impressions but when he got there they told him they didn’t have time to finish the work: that he should contact a dentist in NY before we left the USA! They said he should still use the ‘credit card’ they had set up, for the dental work where he had the work done.

Seems like a ‘credit card’ scam to me. We wasted all that time that should have been used to do the dental work. I can’t believe I got screwed over by Aspen dental, even after reading all the bad reviews about them online!

I used Aspen Dental in 2008 and have since found a new dentist in my local area. When I called them to get my x rays and records sent to my new dentist, I was told that I couldn't send a letter requesting the records, it had to come from the new dentist. So I drove to the office and filled out the form and wrote that I would drive down and pick them up because of the short time before my appointment. I drove and hour one way to pick up my x rays. I went to my appointment the next day, only to be told that the x rays were not mine. My dentist called and they promised they would send the x rays right out. Since all of this has happened I can't have the work done on my teeth because the x rays have not been sent and my insurance company will not authorize the treatment. I've since found another new dentist and I called Aspen Dental again to see if my records had been sent. They haven't sent them because there is no release from the dentist. Now in order to get my x rays for my new dentist I have to drive another hour to pick up my records. I feel that they give horrible service, they treat their customers unfaily and charge outrageous amounts for the work, or lack there of, that they do.

I went to the Topsham, Maine office for service. We agreed on and started a program. The plan was to pull all of my teeth except for five on the bottom and make a full upper and partial lower. When we started the program, the dentist told me how happy I was going to be and that these teeth were going to fit so well that I wouldn't even need to think about using adhesives. After the initial temporary dentures, I wasn't going to need adhesive at all. Shortly after I got the permanent ones I was told that I might have to use "a little bit of adhesive" occasionally. I was told shortly after that that "well, sometimes some people have to use a bit of adhesive on a daily basis. What I finally ended up with was a set of dentures that fit so badly that they are uncomfortable to wear even for a short time. If I don't use a full dose of adhesive, they tend to fall out (usually when I'm talking to someone so that the embarrassment is complete). I got tired of going back to try to get them fixed and as soon as I can afford it, I'm going to have to go to a real dentist. Oh Yeah! Besides all this, they handled the insurance so badly that I wound up paying $2000 more out of pocket than they told me I was Going to. I doubt that this will make it anywhere where the public can read it but if it does, please beware! I'll probably find some other review sites to post to also.

I went to Aspen for a chipped tooth. They were first on the list of providers in the area, so I figured “Why not?” Little did I know that I was about to have the worst dental experience of my life. Everything started out o.k. I was scheduled for a free exam being a first time customer. I went in and got my x rays done. Next step was to see the dentist for a treatment plan. I went in for a chipped tooth mind you. The doctor recommends that because my tooth has chipped multiple times that I would need a crown put on my very front tooth(a $1000 procedure as opposed to $200 for filling a chip). I figured the doctor was just doing what was in my best interest, so I naturally agreed. I went back to the office manager who immediately went into payment and scheduling.

So I am here thinking, “great, this is going to get taken care of quickly”. Miraculously, an appointment opened up IMMEDIATELY so that this dentist could get the process started. The doctor ground my entire tooth down to a nub so that I now no longer have a front tooth; only a replacement. I am a fighter and take shots to the mouth from fists for a living. So now every time this crown gets chipped I will be $600 in the hole to replace it. Little did I know that I would be outfitted with a horrendous looking temporary crown for nearly a month. The temporary crown was just a mold of my old chipped tooth. This is part 1.

Part 2. I was scheduled for a cleaning a few days later. I was 10 minutes late due to an accident detour. I showed up and apologized. The receptionist told me that there is no way that they could take be because the employees were going to lunch. In what world can an employee not push lunch back 10 minutes? Lunch was at 12. I was there at 11:40. The receptionist told me that they need half an hour to do the cleaning. Now I am wondering what kind of teeth cleaning only takes 30 minutes.

Part 3. The temporary crown-chipped tooth crown (which looks awful to begin with because it is a totally different color from my teeth) revealing the metal inside the tooth. Mildly painful and looks even worse than before. I should have just stayed with the chipped tooth at this point. I called to attempt to get it fixed asap being around the holidays. They tell me it will be at least a week. I JUST SAID I WAS IN PAIN! A FREAKIN WEEK!?

Part 4. Rescheduled cleaning- 2 hours out of work. Chipped temporary tooth fix- 2 more hours off work. Permanent crown installation- 3 more hours off work.

I paid close to $3, 000.00 for dental services at Aspen dental. I got an upper partial and it broke today. I have only had it for 2 years.

To start off with, I didnt have the money for 'wax' fitting. I ended up getting 2 wax fittings because they gave me the wrong denture, so happened to be a co-worker of my husband...a man! After 3 weeks of fittings, the denture is WRONG still and peeling apart & doesnt match to my existing bottom teeth. They blamed my teeth as the problem. BAD PEOPLE/COMPANY

I recieved four crowns on my four front teeth only one out of four are satisfactory they are all different sizes the dentist told me no teeth are the same one of my crowns have some kind of metal filling on the back of it, one is very thick and grinds against my bottom teeth, one you can literally see right through it and can see the post, all this for four thousand dollars and these are my front teeth i'm talking about, my job requires one on one conversations with customers every day, so now what, can they actually get away with this? Where do I go from here? Ive been told by co workers to contact an attorney, I'm looking into it.

What a bunch of crooks! After paying an $1100 copay for 3 cleaning sessions (1 cleaning) and pre-paying for 3 fillings, a tooth broke. When I went for my first filling, I asked if they could work on the broken tooth instead of the filling, but not only did they numb the whole side of face first then refurse to work on the borken tooth, by the time they got done arguing with me about how much I have prepaid, they said it was too late to do even the filling that I went there first, and sent me away with a numb face and NO DENTAL WORK! I'm furious. I've asked for my x-rays (a LOT of x-rays) and a refund for my pre-paid fillings. I'm never going back there again. They were rude and really took me for a ride!

I will never return to Aspen Dental again. The staff (receptionist, dental assistants, etc) were very nice. The Dentist came in. Did not even say Hi. I did not even know who he was until I got my prescription. He was telling me I need this and that. And that was about to fall off need to get that replaced. With out even touching my mouth at all. Yeah if I need a filling you can tell by the x ray, but you cannot tell me my cap to my tooth is about to fall off without even actually looking/touching it. I went there because I figured that I needed a root canal on my one tooth. Which I do, but that was not even their priority. Did not even check that tooth out. He tapped on my teeth with his tool. No tugging, no jabbing. Just more like counting if anything. Yeah I understand I need a visit to get everything checked out, but if I have been in pain and having problems they should have been a lot more concerned with my discomfort than anything. And help me out. Then when I went in with the lady about costs and everything. She swiped my credit card without letting me know. I had to ask her if she was charging me. And she was charging me for my root canal and crown before I even made an appointment for it. I am sorry, but I will not pay 900 bucks up front without any work being done. Especially since they hardly did anything while I was there. They are money hungry. They do not care.