Chrysler’s earns a 1.4-star rating from 681 reviews, showing that the majority of vehicle owners are dissatisfied with their purchases.
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2023 chrysler pacifica glove box door "lift assist" cord.
What a joke. The idiot "designers" (or the pointy-headed intellectual accountants who told the engineers "no" to save a nickel) FAILED TO INSTALL A RETAINING DEVICE on the glove box lift assist cord. When you go to change your cabin air filter and unhook the recoil cord nothing prevents it from flying back into the cavity behind the glove box and getting stuck on something so that it cannot be retrieved! Luckily, the box still opens and closes fine so this little "convenience" isn't necessary at all and was an obvious waste. Why Chrysler, WHY?!
Recommendation: Do yourself a favor and just eliminate it from the get go ;)
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Pros
- Innovative Uconnect® tech
- Award-winning V6 engines
- Advanced safety features
- Luxurious interior designs
- Diverse model lineup
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Cons
- Limited model lineup
- Inconsistent build quality
- Subpar resale values
- Behind in EV technology
Chrysler Complaints 680
Dealership deceptive practices
On May 30, 2024, I drove from Las Vegas, NV to Envision CDJR in West Covina, CA to purchase a vehicle. I communicated with Jarvis the sales representative. The listed price was $78,694 on auto trader. It was Memorial Day weekend, and I asked the sales representative about holiday and veteran discounts. I received a text stating "after taxes, fees, roughly $60,515." I agreed to the price. Once I arrived at the dealership, I have a witness along with a text message stating the agreed price. Unfortunately, this was a bait and switch, and I was charged $ 81,000 for the vehicle. I was given my contract on a thumb drive, and I did not see the changed price until I arrived back to Las Vegas. I contacted the general manager and the sales representative to solve the issue and no response.
Claimed loss: $20,000 difference in the stated price
Desired outcome: $20,000 refunded because I did not agree to $81,000
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2023 ram 3500 limited longhorn
I bought a new Ram 3500 on the 16th of January 2023. On the way home from the dealership I got a check engine light. It took over a month to get the issue fixed ( particulate filter). Within a week of getting that one fixed another check engine light came on. Once again after two weeks it made it into the dealership to be cleared. Within a day the check...
Read full review of ChryslerGPS updates from Here (company who is responsible for updating) all Chrysler, Dodge and Jeep GPS units
I have a 2021 Jeep Gladiator Rubicon and noticed on the screen when driving on the lower right side of screen the "Speed Limit" shown were off by either 5-10 MPH. I contacted Jeep dealer and was told I had to purchase the updates. I did and received an update for U-Connect and for Maps. I installed them and noticed same problem when driving. I called "Here", and was told they only update maps and not the speed limits and they didn't know who did.
I talked with Jeep U-Connect yesterday and they called Here and was told the same thing that I told her. Seems like a waste of money on my part purchasing an update that did not resolve my issue. I think you need to find another provider for updating units.
Desired outcome: Fix Navigation updates so they update roads and speed limits shown on screen.
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Is Chrysler Legit?
Chrysler earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for Chrysler. The company provides a physical address, 16 phone numbers, and 2 emails, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Chrysler.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Chrysler.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Chrysler as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.
Several positive reviews for Chrysler have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.
We looked up Chrysler and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.
However ComplaintsBoard has detected that:
- While Chrysler has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 10% of 680 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
- We conducted a search on social media and found several negative reviews related to Chrysler. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
2015 jeep rubicon
I purchased this vehicle new from a dealership. After moving up to Oregon in September 2023, I have been experiencing a leaking problem on both the front passenger and front driver's sides of the vehicle. The floorboard area is saturated with water when it rains. I have researched this and come to find that there are numerous complaints about the same problem and very difficult to fix. Chrysler needs to make good on this. I cannot continue to drive this vehicle in this climate and a car should be watertight. Especially if it's just sitting. I can only use the defrost and foot settings for heat in the winter because if I use the others, the windows fog up from the moisture in the car.
Desired outcome: FIX THE PROBLEM
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Reman. Trans failure
We are a chevrolet dealer that installed a chysler reman transmission in a customers 2013 jeep grand cherokee. The transmission was purchased from zeigler in kalamazoo. We flushed the trans cooler using the gm approved kent moore tool and it had a satisfactory flow rate. The trans was installed and filled, trans fast learn procedure was performed. The...
Read full review of ChryslerMy ram 2500 hd 4x4 with utility box I bought back in dec 2023
I went into Normandin Chrysler deal in San Jose Ca. I told them that when I put some lumber on the racks and went down the highway. the truck would sway side to side. They told me they didn't know why and said I was overloading it. Then I stop by the dealer Morgan hill dodge, which had a lot of trucks just like mine. They said that they knew the problem...
Read full review of ChryslerRecently purchased a pre-owned 2013 dodge dart
recently (one month ago) purchased a preowned 2013 Dodge Dart from McDonalds, located in Bridgton Maine 04009. After two weeks the car would not start. I called MacDonalds and notified them of the problem. The car was approximately 2 miles from my home requiring a neighbor to come and pick me up as I was stranded several miles from home. So, I had it...
Read full review of ChryslerRam truck radio delaminating
I purchased a used 2018 Ram 1500 ECO-Diesel in the fall of 2022 from a dealership in Michigan. Noted over the last 6 months that the radio would go into scan mode and would not stop scanning until I turned the engine off. (known issue with this radio) The dealership stated not an issue with Chrysler as they know of this issue and will fix the problem. I...
Read full review of ChryslerDodge Ram Eco Diesel 1500 3L
Vehicle was purchased in August 2022 for $40K with 118000 KM. Oil change was done at the 8KM mark. Shortly after the oil change the motor went on truck in April of 2023. Put $17K into the truck for another motor, it went in November 2023. Warranty covered the second motor but we paid $4K to have it installed. Motor went again for the third time at...
Read full review of ChryslerUconnect -grand cherokee 2023
Purchased a Jeep Cherokee 2023, in December 2022. Since the moment it was driven off the lot, the Uconnect system has never worked. The dealership kept advising that a software upgrade would be available Q1, Q2 , Q3 and Q4. Q4 for 2023 came and went and still no updates. When we purchased the vehicle there was no mention that there were issues with the Uconnect system. After doing research there have been issues and lawsuits for this same reason. The backup camera stops working, the screen goes blank during navigation, calls are dropped and all that I have been instructed to do is to do a soft reset. How is it even possible that we are now in January 2024 without a software update? I feel like we were duped in purchasing this vehicle with no mention of all the issues with the Uconnect system.
Confidential Information Hidden: This section contains confidential information visible to verified Chrysler representatives only. If you are affiliated with Chrysler, please claim your business to access these details.
Loss payout payment of $28,000.00
Sent out payout payment of check to chrysler capital, on october 30, 2023, was taken out of my bank, on october 31st. Never heard from chrysler capital, called a customer service rep by the name of roslyn told me that my check was found and being processed. She lied to me... Check was never found. Had to wait 5 weeks before my check could be cancelled. So, my payment was considered late. Chrysler told me I had to pay a late fee of $35.00... I have leased 3 jeeps in 9 years, and was never late with a payment, but because of horrible service at chrysler capital, I had to pay $35.00.
Claimed loss: $28,000.00 check that was never found...
Desired outcome: Because of being told my check was being processed, and it was not, my payment for my jeep was late....$35.00 should be sent back to me, due to Chrysler Capital mistakes.
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Repair parts delayed dodge ram 1500 bighorn
To whom it may concern, I have been waiting over 5 months for a repair to come in to fix my 2022 Dodge RAM1500 Bighorn through Rife Autobody Westerville Ohio (Nathan Combs). We are told every other week that the part is in transit and will be here on said day...and on said day IT DOES NOT COME IN! We have been told this over 10 times and I have had to use...
Read full review of ChryslerLoss of warranty
Aletter was received from Chrysler in Sept 2020 saying to keep the waranty active on the paint protection it needed to be re applied prior to Nov 17 2020. We contacted to dealer (Bayside Chrysler Meaford Ontario) who informed us they didn't do this, so we cotacted the other dealers in the area who also declined to carry out this service. We ended up contacting Chrysler HQ in Windser who told them to do it. In August this year someone ran into our vechle while it was parked. We have had the damage fixed and when we whent to th dealer to have the replaced panels re sprayed with the paint protector they informed us our car was no longer covered by waranty, when we qustioned this and produced proof of the spray being aplied they said it isn't in the computer as hving been carried out. We contacted Chrysler in Windser and was told the same thing. We can prove the work was done to extnd the waranty for th 5 years ending Nov 2025 but no one whants to honour thier waranty.
Claimed loss: Loss of waranty
Oil filter housing/oil cooler
When we noticed an oil drip took it to local tire and oil change found out oil filter housing/oil cooler was cracked. They had seen this before and said part was made of plastic but replacement is made of metal which tells me that chrysler knew they had a defective part. My pacifica van is a 2018 and only has 24,000 miles on it. Total cost to replace this was $820.00. I have read that others have had the same problem. This should have been a recall since if we had not had a battery change and noticed a drip it could have effected our transmission. I heard that some got this work done free under powertrain warranty. My van had just past warranty date.
Claimed loss: 820.00
Desired outcome: some or all of the amount
2016 300 AWD
I spoke with someone at Chrysler on Monday October 30 as I was having some issues that sounded first sounded like a faint ticking noise and then 2 weeks later sounded so bad we had to park it! When I spoke with Chrysler they told me to take it to a certified dealership to have it looked at and if it was any of the recalls on the same year, make and model...
Read full review of ChryslerStonecrest jeep chrysler service (lack of) department
There really isn't enough space to include everything that went wrong. I have a case that is still open and I am waiting for Whitney to call me back, but time is definitely of the essence here. I made an appointment, one week later and after many tries to get an update, I had to go to the dealership to get an update, many excuses and a discussion from Keith...
Read full review of ChryslerWarranty department
I had the transmission replaced in my work truck several months ago, it has since gone out again. It should be covered uulnder the part warranty service. It's been at my mechanic where it was originally replaced for 3 weeks now. They've been jumping through hoops with forms, procedures, diagnostics and testing at Chrysler's request but apparently what's being asked of them at this point is beyond their ability. It now needs to be towed to the local dealer. I've been told that Chrysler will not pay for the tow from the mechanic to the dealer much less the tow to the mechanic which was over $1200. I'm also told by the dealer that he doubts he can even look at it this week. This is my work truck and I've been out of work for over 3 weeks now!
Desired outcome: Cover the towing and expedite the diagnostic and repair.
False and misleading advertising
On 10/06/2023 we found a vehicle advertised by Orlando Chrysler Dodge Jeep Ram. We went through the process for the vehicle to be approved online. We were approved. Went into the dealership and was told the vehicle was strickley cash. They do not have financing for anything under $7000.00. They tried pushing us into a more expensive vehicle. None of thi...
Read full review of ChryslerRecall info for 5.7 hemi manifold bolts
I own a 2015 ram 3500 with the 5.7l hemi. It is currently at my local dealership having the manifold bolts replaced, for which the dealer is charging me $1600.00 I understand that in 2019 you recalled the same manifold bolts on all 1500 series trucks with the same 5.7L engine so my question is why are the manifold bolts in my 3500 with the 5.7L engine not...
Read full review of ChryslerSales and service
Bought a 2016 Jeep Wrangler sold as is apon purchase we were told that before we pick it up that the vehicle will be looked over front to back the noticed a fresh inspection sticker on the Jeep the sales person spoke with the other sales person who took it in on trade he indictates that they havent had the Jeep in to look it over yet. Second day we have it...
Read full review of ChryslerAbout Chrysler
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Overview of Chrysler complaint handling
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Chrysler Contacts
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numberCustomer Service
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Chrysler emailssupport@chrysler.com100%Confidence score: 100%Support
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Chrysler address1000 Chrysler Drive, Auburn Hills, Michigan, 48326, United States
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Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJul 29, 2024
Most discussed complaints
2016 300 AWDRecent comments about Chrysler company
Chrysler PacificaOur Commitment
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It's understandable to feel upset when such a small detail creates such an inconvenience, especially when changing something as routine as a cabin air filter. It's baffling why such a design oversight would be allowed, and it’s disappointing that it has affected your experience.
Luckily, your glove box still functions, but you’re right – it’s a flaw that shouldn’t have been there in the first place. Hang in there, and I hope Chrysler takes note of these issues to improve their designs in the future.