Chrysler
reviews and complaints

I have a 2021 Jeep Gladiator Rubicon and noticed on the screen when driving on the lower right side of screen the "Speed Limit" shown were off by either 5-10 MPH. I contacted Jeep dealer and was told I had to purchase the updates. I did and received an update for U-Connect and for Maps. I installed them and noticed same problem when driving. I called "Here", and was told they only update maps and not the speed limits and they didn't know who did.

I talked with Jeep U-Connect yesterday and they called Here and was told the same thing that I told her. Seems like a waste of money on my part purchasing an update that did not resolve my issue. I think you need to find another provider for updating units.

I purchased this vehicle new from a dealership. After moving up to Oregon in September 2023, I have been experiencing a leaking problem on both the front passenger and front driver's sides of the vehicle. The floorboard area is saturated with water when it rains. I have researched this and come to find that there are numerous complaints about the same problem and very difficult to fix. Chrysler needs to make good on this. I cannot continue to drive this vehicle in this climate and a car should be watertight. Especially if it's just sitting. I can only use the defrost and foot settings for heat in the winter because if I use the others, the windows fog up from the moisture in the car.

Purchased a Jeep Cherokee 2023, in December 2022. Since the moment it was driven off the lot, the Uconnect system has never worked. The dealership kept advising that a software upgrade would be available Q1, Q2 , Q3 and Q4. Q4 for 2023 came and went and still no updates. When we purchased the vehicle there was no mention that there were issues with the Uconnect system. After doing research there have been issues and lawsuits for this same reason. The backup camera stops working, the screen goes blank during navigation, calls are dropped and all that I have been instructed to do is to do a soft reset. How is it even possible that we are now in January 2024 without a software update? I feel like we were duped in purchasing this vehicle with no mention of all the issues with the Uconnect system.

Sent out payout payment of check to chrysler capital, on october 30, 2023, was taken out of my bank, on october 31st. Never heard from chrysler capital, called a customer service rep by the name of roslyn told me that my check was found and being processed. She lied to me... Check was never found. Had to wait 5 weeks before my check could be cancelled. So, my payment was considered late. Chrysler told me I had to pay a late fee of $35.00... I have leased 3 jeeps in 9 years, and was never late with a payment, but because of horrible service at chrysler capital, I had to pay $35.00.

Aletter was received from Chrysler in Sept 2020 saying to keep the waranty active on the paint protection it needed to be re applied prior to Nov 17 2020. We contacted to dealer (Bayside Chrysler Meaford Ontario) who informed us they didn't do this, so we cotacted the other dealers in the area who also declined to carry out this service. We ended up contacting Chrysler HQ in Windser who told them to do it. In August this year someone ran into our vechle while it was parked. We have had the damage fixed and when we whent to th dealer to have the replaced panels re sprayed with the paint protector they informed us our car was no longer covered by waranty, when we qustioned this and produced proof of the spray being aplied they said it isn't in the computer as hving been carried out. We contacted Chrysler in Windser and was told the same thing. We can prove the work was done to extnd the waranty for th 5 years ending Nov 2025 but no one whants to honour thier waranty.

When we noticed an oil drip took it to local tire and oil change found out oil filter housing/oil cooler was cracked. They had seen this before and said part was made of plastic but replacement is made of metal which tells me that chrysler knew they had a defective part. My pacifica van is a 2018 and only has 24,000 miles on it. Total cost to replace this was $820.00. I have read that others have had the same problem. This should have been a recall since if we had not had a battery change and noticed a drip it could have effected our transmission. I heard that some got this work done free under powertrain warranty. My van had just past warranty date.

I had the transmission replaced in my work truck several months ago, it has since gone out again. It should be covered uulnder the part warranty service. It's been at my mechanic where it was originally replaced for 3 weeks now. They've been jumping through hoops with forms, procedures, diagnostics and testing at Chrysler's request but apparently what's being asked of them at this point is beyond their ability. It now needs to be towed to the local dealer. I've been told that Chrysler will not pay for the tow from the mechanic to the dealer much less the tow to the mechanic which was over $1200. I'm also told by the dealer that he doubts he can even look at it this week. This is my work truck and I've been out of work for over 3 weeks now!