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Chrysler Customer Care Service

Chrysler Group LLC
Attn: Data Protection Office
CIMS 485-02-12
1000 Chrysler Drive
Auburn Hills, MI 48326

United States

Customer Support Phone Numbers

1-800-334-9200 1 0
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Chrysler Complaints & Reviews

Chrysler / Ignition Switch Replacement

Phil-In on 2016-01-16
On 01/15/2016 the service adviser at my local dealership told me that my the ignition switch on my 2010 Dodge Journey needed to be replaced at a cost of $410.00 plus tax. He also stated that the problem was the same as the one that Chrysler has a recall in for but that my vehicle does not...

Chrysler Corporation / 2004 Chrysler Pacifica

Reviewer12592 on 2015-11-11
I took my Pacifica in for routine maintenance and upon picking up my car, I was told that my engine craddle or subframe is SO CORRODED THAT IT IS UNSAFE FOR ME & MY FAMILY TO DRIVE IT. I have a 2800.00 repair bill and Chrysler's response, "nothing we can do. Have a nice day". NOT ACCEPTABLE! SHAME ON YOU CHRYSLER!

Chrysler - Maine, Orland / Canadian made Chrysler Pacifica 2006

Leonard Haseltine on 2015-11-02
When I went to a local garage for an oil change, I was told by the mechanic that the van would no longer pass inspection. I told him by all appearances that the Pacifica looked in great condition although I had an front end alignment that had not held and caused two new tires to wear out...

Chrysler Corporation / Throttle Body

Just bought a 2010 dodge journey in May of 2015 with 40, 000 miles from Mike Riehls Chrysler-jeep in Roseville Michigan and it broke down in my driveway already on July 10, 2015. My car is still under warranty but the dealership is saying its not covered and I have to pay $600 in repair...

Chrysler Pacifica / Frame/Undercarriage Rust

T Chamberlain on 2015-02-24
2005 Pacifica Frame and undercarriage is rusting out after 10 years and only 88, 000 miles. I purchased it new and was told at that time that the undercoating that I requested to have performed was not necessary, They would use a vapor type of rust prohibitive in the body cavities only. My...

2005 Chrysler Pacifica - Michigan, Auburn Hills / Major Auto Defect

Mark Welty on 2015-01-11
Engine cradle/subframe literally rotting away under my 2005 Chrysler Pacifica. Chrysler indicated that this defect repair is not being covered by their company despite their acknowledgement of the problem. I called customer service at the corporate level on 1/10/15. The representative...

Chrysler - New Jersey, avenel / no lic plates received

derrick bunche on 2014-11-04
I bought a 2014 chrysler 300c from sansone automall on 9/30/2014. I have been waiting for the to give ne the registration and plate for the vehicle. It is now 11/04/2014 and after being told of every excuse under the sun, i still dont have the nys license plates or registration which wa...

Chrysler Pacifica 2006 - New Jersey, Far Hills / Just notified car is unsafe to drive due to corrosion of subframe

Lorri L on 2014-08-07
We have a 2006 Chrysler Pacifica and have had it serviced with Team Welsh since 2006. None of the service personnel ever mentioned any issue with corrosion of the subframe of the car. When looking into this, we discovered this is a predictable problem, so much so that earlier versions of...

2005 Chrysler Pacifica - Illinois / Frame Failure/Excessive rust

DriverBob on 2013-04-22
My 2005 Chrysler Pacifica was deemed unsafe to drive due to excessive rust on the subframe / engine cradle. The engine is in danger of falling off car. Chrysler is aware of issue and has offered extended warranties ONLY to cars manufactured in Feb and Mar of 2004. Mine was manufactured in...

2004 Chrysler Pacifica - Delaware, townsend / subframe rusted out

djl6579 on 2013-02-05
I just bought a 2004 Chrysler Pacifica as well. I bought it 2 weeks ago and heard noises the day after i bought it i took it to a shop today and i have the same problem with my PAC, the subframe is completely rusted out .The vehicle was garaged kept from 23, 000 miles up till now . I am...

Chrysler / 2005 Chrysler town and country 3.8 engine failure

vlaike on 2012-11-06
I have a 2006 chrysler town and country 3.8 engine, that has experienced a connecting rod bearing failure due to debris inside the engine block. Chrysler has not issued a recall of any sort for this problem. The engine has less than 90, 000 miles. However, chrysler is recalling certain...

Chrysler - Alabama, Tuscaloosa / repair or replacement key

Camille Earnest on 2012-04-07
I took a Chrysler Crossfire to Locklear Chrysler in Tuscaloosa AL due to a key which was stuck in the ignition. Car would start but we could not get the key out. I lived in Birmingham my daughter lived in Tuscaloosa . The car was taken in afterhours and the service manager called me the...

Chrysler - Michigan / Dodge Grand Caravan 2010 SE

Shipaddict on 2011-12-16
We bought the 2010 Dodge Grand Caravan SE from Sorenson’s in Lake Wales Fl. Since we are disabled we did not look at the engine at the time of purchase because the sales person told us we were buying one of the executive’s cars that were cared for like a baby. It turned out that...

Chrysler - Virginia, Front Royal / Jeep Rubicon

Krissy Towns on 2011-07-25
Comtinuing problems with my brakes on my 2006 Jeep Rubicons brakes, rear brake calibers have been replace twice at 50K mikes on the vehicle and on the same rear wheel which has never been off road, having a hard time keeping it running on a paved road. Jeep Rubicons are a joke and if you...

Chrysler - California, San Jose / Poor service

Steve in San Jose on 2011-06-10
I brought my Town and Country minivan in for a normal 6000 mile oil change and lube. I made an appointment two days earlier and if they had told me that they were busy, I would have waited a day or two. I have a service agreement. In addition, my rear break lights and turn signal...

Chrysler - Indiana / defective Tie Rod system

Breezy76 on 2011-03-23
3 years ago I purchased a 2005 Chrysler T & C used with 27k miles on it. Within 2 months I started hearing a jiggling/rattling noise everytime I went over any type of bumps on the road. Took the van in before a road trip and was told that my Tie Rods were bad. Okay...let's fix the...

Chrysler - Wisconsin, Rhinelander / TOWN & COUNTRY REAR DOOR RE-DESIGN

northman1931 on 2011-02-28
I am an owner of seven Chrysler vehcicles (mostly Vans) over the past 18 years all with some form of rear window deflection to avoid rear window dirt and weather issues WITHOUT THE NEED FOR CONSTANTLY HAVING THE WINDOW WIPER AND FLUID GOING TO BE ABLE TO SEE OUT OF THE REAR OF THE VEHICLE. I now...

Chrysler - Colorado / Engine Failure

rexwilliams on 2011-02-03
I have 30 pages of repairs--bought this new--Chrysler would even laugh when we came in saying "oh not you again". 5 documented complaints of engine noise--always blown off. Was even given a free extended warranty to 70000 mi b/c of all the problems. Opened two client cases with them. Three...

Chrysler / I'll never use them again

Chilly on 2011-01-12
Paid off my truck with an insurance claim. I only owed $1200 and the over payment was in the amount of $5800... They cashed the check 11/10/10 and I was to have the over payment and title back in 21 days... Its now 12/30/10 and Chrysler still has my $5800 and are unable to tell me when...

Chrysler - Ontario, Wheatley / 2007 jeep compass

I have a 2007 jeep compass It would not start it was towed into Tilbury chrysler and and I also asked them to check the tires because it didnt seem to drive smooth well they had to put a new front end in which cost $893.88 and clean thottle body witch cost 179.10 total bill $1215.86. Then...

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