Chrysler review: Recall info for 5.7 hemi manifold bolts

I own a 2015 ram 3500 with the 5.7l hemi. It is currently at my local dealership having the manifold bolts replaced, for which the dealer is charging me $1600.00

I understand that in 2019 you recalled the same manifold bolts on all 1500 series trucks with the same 5.7L engine so my question is why are the manifold bolts in my 3500 with the 5.7L engine not covered? I talked to one of your customer service reps and they insist that my vehicle is not covered by this recall due to the vin number regardless that it has the same 5.7L engine.

I asked to speak to a supervisor and was refused.

To say that i am unhappy with your company at this moment is an understatement. I have been a loyal mopar customer for the majority of my 66 years and have always been able to resolve any issues concerning my vehicles. For some reason this time is different.

I would appreciate your prompt response and attention to this matter. My vehicle information is below.

VIN - 3c63r3dt8fg585317

mileage - 76975