Chevrolet’s earns a 1.6-star rating from 251 reviews, showing that the majority of vehicle owners are dissatisfied with their purchases.
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A Blend of Innovation and Reliability
As someone deeply passionate about automobiles, I must say that Koepp Chevrolet, Inc. truly embodies a blend of innovation and reliability. The driving experience is smooth, and the models are nothing short of amazing. From the classic Chevy trucks to the modern Camaro V8, Chevrolet continues to deliver on its promise of quality and performance. While there have been some concerns raised by customers, the overall sentiment remains positive. As with any brand, there are occasional challenges, but the essence of Chevrolet's legacy shines through in its commitment to providing vehicles that resonate with drivers on a personal level. If you're seeking a trusted companion on the road, Koepp Chevrolet, Inc. is a name worth considering.
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Pros
- Wide vehicle range
- Innovative tech features
- Strong brand heritage
- Competitive warranty options
- Extensive dealer network
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Cons
- Limited global market presence
- Reliability concerns vs. competitors
- Depreciation rates higher than rivals
- Inconsistent build quality across models
Chevrolet Complaints 250
Service
Got message from Chevy app that battery or starter is bad code SAC005. Set up appointment with Todd WENZEL Chevy they could not find a problem . They drove vehicle found no problems however my wife had problems with vehicle driving home brake assist problem . She seat all day and no one communicated with her. However they did change oil and it didn’t need done
Desired outcome: Refund oil change and fee for scanning vehicle.
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2020 Chevy Trax
I bought my car in 2019 from Missouri Valley, IA. Originally my car started to have minor issues such as the weather stips on the top coming off and flying off my car while driving (on both sides of the car) this was probably in 2020 that that first started. Then it was just simply the license light coming loose and hanging out of socket about a year later...
Read full review of Chevrolet and 1 comment2012 Silverado
But this truck used from the dealership in 2015 - it was driven by one of the management team. Not only is the engine consuming oil because of a design flaw, but now I find out that the frame is rusted out like a 50 year old vehicle that's been sitting in a river. I can remember a time when "American Made" meant a quality product backed by unparalleled customer service.
Claimed loss: Spending almost as much on oil as I am on gas for the vehicle. How in the heck am I supposed to trade in such a crap product and expect a fair deal?
Desired outcome: Fix the engine, fix the frame or give 10k over trade in value.
Confidential Information Hidden: This section contains confidential information visible to verified Chevrolet representatives only. If you are affiliated with Chevrolet, please claim your business to access these details.
Is Chevrolet Legit?
Chevrolet earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for Chevrolet. The company provides a physical address, 29 phone numbers, and 2 emails, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Chevrolet has received positive review on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.
The age of Chevrolet's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.
Chevrolet.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Chevrolet.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
We looked up Chevrolet and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
However ComplaintsBoard has detected that:
- While Chevrolet has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 15% of 250 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
- We conducted a search on social media and found several negative reviews related to Chevrolet. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
uncovered repair
i have a 2019 Chevrolet Silverado Trail Boss with 5,000 miles / 200 hrs. and the ESC light came on. The dealer Schoner diagnosed the issue as the #2 cylinder injector being bad and would not cover the repair nor would they put me in contact with a corp. rep to escalate the issue.
With the mileage, hours and the fact this unit has not seen snow, is hardly used this should be a covered item.
Also, I found a recall, dated 12/12/2019 # 19V889000 indicating the issue
Desired outcome: Need the repair covered at no cost to me.
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2019 Chevrolet Equinox
I have a problem with the equinox. I took it to a Chevrolet dealer because of a problem with the safety restraint system. They diagnosed: replace entire body wiring harness due to water intrusion throughout harness, and replace passenger side front seat harness due to harness being corroded.
I was quoted $9,500. to correct this situation. Not covered by either my Chevrolet Protection Plan nor my comprehensive on my State Farm auto insurance. There is no way I could have foreseen this damage occurring. Am I the only one in captivity that has this problem. Does Chevrolet offer any assistance in this situation CAR only has less than 25,000 miles.
Desired outcome: Some opportunity for assistance.
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2023 chevy silverado custom trailboss
about 6 months ago i bought a brand new 2023 chevy silverado 1500 trail boss . All was going good for the first few months. All of a sudden i woke up and the battery was dead... Not a huge deal, tried to jump it but it didnt hold. Had to call a tow truck that morning. Sent it back to dealer for them to see what was going on.. They couldnt find out why the...
Read full review of ChevroletTicket reference #065. Transmission repair
TICKET REF# 065. Service request date 12/15/23. During routine maintenance, 12/15/23, Voss Chevrolet service depart recommended repairing a transmission leak. After diagnosing the problem, Voss found that the rotor needed to be replaced. However, Voss Chevrolet service depart stated that GM parts service has said inside transmission rotor has been unavailable to complete the transmission repair.
Claimed loss: $500 for car rental while waiting for repair.
Desired outcome: Find part to complete repair. Pay for cost of rental.
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2020 chevrolet blazer
My family is 100% a Chevrolet Family. My last purchase was a 2020 Blazer. I fell in love with her sleek beautiful lines and curves. She gets her service diligently when needed. I recently had to replace the shifter control and thermostat spending 700 dollars. I was sad to hear there is no recall as the wonderful Dealership (Clark in Cayuga, IN) report...
Read full review of Chevrolet2013 Chevrolet 2.4 equinox
This equinox I purchased in 2013 new from Phillips Chevrolet 02/21/2013.
On 04/04/2017 the timing chain and parts was replaced under the factory warranty. On 05/18/2021 the timing chain was replaced under extended warranty where the complete engine was replaced. On 06/21/2021 the timing belt assembly was replaced again. On 12/01/2023 the timing assembly had to be replaced again.
All of these repairs and oil changes other services was done at Phillips Chevrolet 17730 Torrance,Lansing,IL with 116238 mileage for the last 10 years.
I found out most recently that there was a problem with the parts breaking.
I am paying for something that was a problem from the factory.This problem has cost me $2363.52 dollars and more. The name is Dorothy/ Wilford Holloway.Vin# 2gnalbek4d1132262.Ph [protected] email;[protected]@yahoo.com or [protected]@yahoo.com.
Claimed loss: $2363.52 dollars
Desired outcome: Refund or some type of compensation
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Repair of warrantied battery failing on 2016 chevrolet volt
On October 3rd/2023 dropped my car off at Chevrolet Van Nuys, CA, due to battery not charging. It took two weeks to diagnose the car, diagnosis reported one of the three main batteries was failing. Car has 73,000 miles, the battery is covered under CA emissions warranty. Dealership said Battery was on order, but blamed strike for no delivery date. Car is still at dealership, they offered me a rental car 4 weeks ago, I did not need it at the time. But now I do not know when I will get my car back, I am asking for a loaner or rental. The dealership is now saying they do not give loaners or rentals with this warranty. I complained to GM customer service - the promised 6 days ago to let me know the outcome after they contacted the dealership. I have left messages and still no response.
Claimed loss: Six weeks now without a car, Financial loss of 70 dollars a day for a rental car.
Desired outcome: Fix the car, if GM has no batteries for the Volt, then buy back my volt so I can buy another car. If GM does have a new battery, install it asap, and give me a loaner to use.
Outside door handles
I have a 2009 chevy Silverado and I'm telling you these outer door handles are horrible even after replacing them they do the same thing quickly. They break on the back end of each one and then from there get worse. It's crazy to me how high they are to replace when they ate obviously made of the cheapest material. I feel a recall or reimbursement to those of us dealing with thus. I can't believe cgevy let trucks go lime this, im a huge chevy fan in a house full of Ford men, n have held my own against them fir years, but n this matter, I loose, you loose, the world looses.
Desired outcome: I'd like all four professionally replaced with goid quality new ones.
Cheney tahoe glass holder compartment
The latch that holds the sunglass holder is built cheap. It broke and I removed it and went to the parts department in Tom's River New jeresy. the tech looked the part up and said they can not get just the closing clasp and I had to buy the whole console. The console costs 199.00. They have to have the part but are trying to gouge customers. This is the...
Read full review of ChevroletService department
I contacted Trapp Chevrolet in Houma, Louisiana to make an appointment to have my 2016 Malibu checked out, as my engine light keeps coming on and going off. Also, infotainment screen won't come on. My radio plays, but I can't do smything on it and I have no backup cameras. I was told that since I was not in their system for having having my car serviced...
Read full review of ChevroletCheck engine light
I own a 2020 Chevrolet Silverado. I have a check engine light that hasn't been able to be resolved. I love my truck but this issue cannot continue after I have only had it for 3yrs. When can this issue be resolved asap ? I have this had this issue looked at and they put what was said to repair by using grease. The light came back on and still make the fan come on
Desired outcome: I would like this taken care of also if my truck needs to be kept I would like to have a doner vehicle
New 2024 chevy trax liftgate & clay cooley service
Less than 24 hours after bringing a brand new 2024 Chevy Trax home from Clay Cooley Chevrolet in Irving, TX, the back hatch stopped working. I couldn't open it. That was almost 3 months ago and it still has not been fixed. We were talked into purchasing the additional Clay Cooley Friends and Family Guarantee when we bought the car by the salesman. But had I...
Read full review of Chevrolet2016 Chevrolet Silverado
In August I started having issues with my transmission not properly shifting , shuddering. Took my truck to the local Chevrolet dealer and they informed me that this as been a common problem with this transmission. We left our truck at the dealership to have the transmission replaced. I hope to recuperate the cost of replacing the transmission since this is obviously problem with this transmission in several vehicles.
Desired outcome: Please refund and I would appreciate a response
my new 2022 chevrolet Malibu
i bought a new malibu last year--when it would rain--water would get inside--finally--montgomery Chevrolet found the leak--they had to take my dashboard apart--come to find out--a seal wasn/t installed when the car was built that keeps the water out--they had to order the part from lansing michigan--how can you all sell a new car without all the components installed--this is unacceptable--now i will have to worry about the carpet molding and smelling--the electronic components going bad--i was deceived in believing i was buying a new vehicle--a new vehicle comes with all the parts and components installed--now i will also lose considerable value on the car --it will now be as good as new--when you remove a dash--and have to put it back together--it/s never good as new--i want answers--i would expect this crap from a foreign car--that why i buy American--where/s the quality and craftsmanship--i feel like you all owe me a new car==Thomas Schooler--[protected]
Desired outcome: i want a new vehicle--not a rebuilt car--i bought new and expect new
Equinox 2012
Due to a problem that Chevrolet has known about for years and years, my 2012 Chevy Equinox quit working. The company knew about the problem but failed to fix it because it would need a new engine basically. They titled it as “excessive oil consumption” and did a “special coverage warranty”. I took my car in to one Chevrolet dealership and they said it wa...
Read full review of ChevroletMisrepresentation, Bad customer service and Legal Action
I’ve been trying to reach authorities of Chevrolet Company. I’ve purchased a vehicle and was given an older model in stock. I only drove for one year and the vehicle stopped working. I left the vehicle in the car of the dealership for more than 2 years. They called me to collect the vehicle and all the issues were identified remain. The government of Trinidad and Tobago, consumer affairs are now involved after legal action has been taken. I’m left with getting a US attorney to also battle my matter
Desired outcome: A replacement vehicle. For the suffering and torture they’ve given to me.
Dealerships
I am currently in my second Chevrolet lease. My daughter and I have been visiting several Chevrolet dealerships (Island Chevrolet - Staten Island, Richard Lucas Chevrolet - Avenel, NJ, etc.) in the hopes of leasing a new Chevrolet Trax for my daughter. We brought in the advertised deal located on the Chevrolet website (2024 Trax LT $239/mth for 24 month...
Read full review of ChevroletAbout Chevrolet
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Overview of Chevrolet complaint handling
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Chevrolet Contacts
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Chevrolet phone numbers800 060 606800 060 606Click up if you have successfully reached Chevrolet by calling 800 060 606 phone number 4 4 users reported that they have successfully reached Chevrolet by calling 800 060 606 phone number Click down if you have unsuccessfully reached Chevrolet by calling 800 060 606 phone number 8 8 users reported that they have UNsuccessfully reached Chevrolet by calling 800 060 606 phone number50%Confidence scoreEuropean Countries8800 200 00768800 200 0076Click up if you have successfully reached Chevrolet by calling 8800 200 0076 phone number 1 1 users reported that they have successfully reached Chevrolet by calling 8800 200 0076 phone number Click down if you have unsuccessfully reached Chevrolet by calling 8800 200 0076 phone number 0 0 users reported that they have UNsuccessfully reached Chevrolet by calling 8800 200 0076 phone number100%Confidence scoreRussia1800 3000 80801800 3000 8080Click up if you have successfully reached Chevrolet by calling 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number100%Confidence scoreJapan+65 65 113 022+65 65 113 022Click up if you have successfully reached Chevrolet by calling +65 65 113 022 phone number 1 1 users reported that they have successfully reached Chevrolet by calling +65 65 113 022 phone number Click down if you have unsuccessfully reached Chevrolet by calling +65 65 113 022 phone number 0 0 users reported that they have UNsuccessfully reached Chevrolet by calling +65 65 113 022 phone number100%Confidence scoreSingapore+27 414 032 555+27 414 032 555Click up if you have successfully reached Chevrolet by calling +27 414 032 555 phone number 1 1 users reported that they have successfully reached Chevrolet by calling +27 414 032 555 phone number Click down if you have unsuccessfully reached Chevrolet by calling +27 414 032 555 phone number 0 0 users reported that they have UNsuccessfully reached Chevrolet by calling +27 414 032 555 phone number100%Confidence scoreSouth Africa+82 803 000 5000+82 803 000 5000Click up if you have 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number 1 1 users reported that they have successfully reached Chevrolet by calling +55 800 702 4200 phone number Click down if you have unsuccessfully reached Chevrolet by calling +55 800 702 4200 phone number 0 0 users reported that they have UNsuccessfully reached Chevrolet by calling +55 800 702 4200 phone number100%Confidence scoreBrazil+56 225 448 135+56 225 448 135Click up if you have successfully reached Chevrolet by calling +56 225 448 135 phone number 1 1 users reported that they have successfully reached Chevrolet by calling +56 225 448 135 phone number Click down if you have unsuccessfully reached Chevrolet by calling +56 225 448 135 phone number 0 0 users reported that they have UNsuccessfully reached Chevrolet by calling +56 225 448 135 phone number100%Confidence scoreChile+57 424 9393+57 424 9393Click up if you have successfully reached Chevrolet by calling +57 424 9393 phone number 1 1 users reported that they have successfully reached Chevrolet by calling +57 424 9393 phone number Click down if you have unsuccessfully reached Chevrolet by calling +57 424 9393 phone number 0 0 users reported that they have UNsuccessfully reached Chevrolet by calling +57 424 9393 phone number100%Confidence scoreColombia+51 80 051 101+51 80 051 101Click up if you have successfully reached Chevrolet by calling +51 80 051 101 phone number 1 1 users reported that they have successfully reached Chevrolet by calling +51 80 051 101 phone number Click down if you have unsuccessfully reached Chevrolet by calling +51 80 051 101 phone number 0 0 users reported that they have UNsuccessfully reached Chevrolet by calling +51 80 051 101 phone number100%Confidence scorePeru+58 800 243 8900+58 800 243 8900Click up if you have successfully reached Chevrolet by calling +58 800 243 8900 phone number 1 1 users reported that they have successfully reached Chevrolet by calling +58 800 243 8900 phone number Click down if you have unsuccessfully reached Chevrolet by calling +58 800 243 8900 phone number 0 0 users reported that they have UNsuccessfully reached Chevrolet by calling +58 800 243 8900 phone number100%Confidence scoreVenezuela
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Chevrolet emailscustomercare@chevrolet.com100%Confidence score: 100%Support
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Chevrolet addressP.O. Box 33136, Detroit, Michigan, 48323-5136, United States
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Chevrolet social media
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Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreOct 07, 2024
Most discussed Chevrolet complaints
2020 Chevy TraxRecent comments about Chevrolet company
2020 Chevy TraxOur Commitment
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