Renault
reviews and complaints

Good day

I am currently in a situation where Renault warranty do not want to repair my cars accelerator's pedal due to a service missing that was not my responsibility because at that time I did not own the car, I requested them to find out which one was missing and they told me that everything up to 75 000 km is on the system accept the 15000km,my car is due for a service now on 90 000km and for that reason I need to pay the repair costs out of my own pocket which is expensive and unacceptable because of the missing service I get penalized. I bought the car at the dealer ship, and they took it for a service 29/07/2022 and repaired parts that was repaired under the warranty and that is when i bought the car but know I have to sort the cost.

Please advise.

email address [protected]@gmail.com

I took my car for services at benoni renault they stole my spear wheel and car bag with jump staters I asked for the cctv footage to see what transpired that day, I checked my car before the service everything was there am very much disappointed because now that I have reported they wrote that the car did not have spear wheel, my question why was I not informed and they wrote the information because I have already informed them and sent me outside, they was lot of foul play that happened on that dealership and gossiping in afrikaans, very much not happy and I will open a case for finger print because the management is professional but very defensive toward the staff now am going around without a spear wheel everyday and the only answer is that they are not promising anything I really regret the day I bought renault how can company that worked with cars does not have cameras

I took my Renualt clio 2019 in on 15/08/2023 because the aircon did not work.I was charged R1 725 the car only drove to the house 90km from Renualt Oudtshoorn that aircon did the same.Than i took it back the next day they sad that they cant find the problem so they took it for aircon spesialiste and told my that the compressor need to be stript i gave the my extended Warrenty detail they dont call me back,call every day to follow up than they say that they will call my throughout the day but nothing im very dissepointed in them.

We have delivered our Renault Megane 2023 can into Autorized Service as of 07.07.2023. Since than they didnt give us any clear date when the repair process could end.

When we called the service, they started telling us they are waiting for a part to be imported and still could not gain a clear date about repairing time.

Meanwhile we have contacted Renault Turkiye for the case and asked for a replanishment car, this time they started telling me that the part they are waiting for has arrived and soon they will start and finish.

It has already been 5 weeks and I feel both Renault Turkiye and ABC Autorized Renault Service is stalling me. It is not a good service when I struglee this much and it does not make sense even if Renault provides me a replacement car from now on.

Dear Sir,

I am writing to formally lodge a complaint against the service provided by Renault Service Center Tirupati. I had approached renault service center on January 9th, 2023, to get my car serviced. Service centre staff informed me that the brake pads and the left side suspension needed replacement, and the parts were not available in the store. They assured me that the parts would be procured from the company and the service would be completed soon.

Unfortunately, despite repeated requests and complaints, it took over four months for your service center to procure the parts from the co-dealer. During this period, I was advised not to use my vehicle, which caused me great inconvenience and discomfort. I missed many important family events and had to rely on public transportation.

Finally, on May 3rd, 2023, I brought my vehicle to renault service center for replacement of the brake pads and left side suspension. However, I was charged more than the invoice stated, and I was also charged an additional amount of Rs.1700/- for outside job work (towards purchase of one bolt from auto nagar). To make matters worse, the service center staff replaced the wrong and undamaged part, which is unacceptable.

Furthermore, the reception that I received from service centre staff was very poor, and there was no courteous behavior displayed. As a customer, I expect to be treated with respect and professionalism, but this was not the case.

I request you to investigate this matter thoroughly and take appropriate action to rectify the situation. I would appreciate a prompt response from your end.

Thank you for your attention to this matter.

Sincerely,

Ramnarayanreddy

I am complaining on behalf of my brother who has been having a nightmare trying to have his Dacia Stepway repaired by the Renault Dacia dealer on Woodchurch Road Wirral.

Th car unfortunately has a Renault engine and parts and Renault Spares cannot currently supply the necessary airbag sensor parts required to fix the car so that it will pass its MOT.

It is Renault Spares who are the problem as they are not able to supply the parts required to the Wirral Dealership or even a lead time for the supply of the parts to the dealership to enable the car to be repaired.

I have spoken to Renault Spares on [protected] and they have refused to either supply the parts because they say they cannot obtain them or supply a lead time. They blame their suppliers which is not we the customer's fault, but related to their poor supplier management which appears to be equally bad as their management of customers. The number [protected] appears to be unavailable much of the time which is even more frustrating.

Renault refuse to supply the loan of a car whilst they are failing to supply the parts, because the Dacia is an older car (2014). My brother is a Carer and desperately needs the vehicle to be back in service as he may have to take our elderly father to hospital in an emergency.

The car registration is PE14 NEF and we have been dealing with the matter through a person called Shelley (tel number [protected]) at the Wirral Dealer who has advised us that Renault Spares UK are the problem and that she is finding them impossible to get answers from.

I have been through Renault Spares UK and they have rejected our request for a temporary replacement car but they still refuse to supply confirmation that we will receive the necessary parts or a lead time for them.

Kind Regards,

Bill Willliams Mobile [protected]

Because my car is 8 years and 3 months old, and not the required 8 years cut off point, Renault are refusing to provide me with a courtesy car to go on holiday next week.

The part necessary is the control module, and Renault cannot provide me with this part or tell me when I can get it. If it rains whilst we are away, the car is not safe to drive, my husband and I are in our late 70s,

and so Renault is absolving all responsibility for making my car safe to drive. This is my 4th new Clio and I have been a loyal customer for 25 years or more.

My mileage in 8 years is 65,986.

Please can you help?

I have a renault clio dynamic diesel of 01/2020.

1]When i select in console greek language the lower case letters appear as lower case english and upper-case greek.

2]An alarm has appeared telling me that tires are not correctly filled and that i need to correct the level of bars and restart engine. I have checked them several times and they are exactly at the levels renault states, i have restarted the engine and the message continues to appear.

3]When i have active start-stop and have stopped in traffic light, most of the times when i press clutch in order to restart the engine, it fails to start and instead closes completely. By the way it takes some time in order to fully shut down and let me hit the start/stop button and actually restart the engine and drive away which is SUPER frustrating.

4]The mechanism which scans for obstacles while driving is just mulfanctioning. Several times has popped off while in an empty road sounding an alarm. After some time of fail calls, an icon has appeared in main screen which indicates problem in this system.

5]Finaly, the wipers are just DANGEROUS! They stop in the middle of the window and stop responding. Which makes the window dull and unable to be cleaned. This leads to immidiate stop of the car because it is impossible to drive whitought seeing.

Really really dissapointed in Renault. Thought that French cars had corrected mistakes of the past. As it seems it was a great mistake to select this car. Malfunctioning in dangerous levels. Really frastrated about that, especially for a well maintained car with all its services on time.

I bought brand new car Kiger Renault 2022 with Renault carter end of July 2022

Its been a week that the car refused to start and was taken to the nearest Renault dealer, apparently the battery is the issue and I am told should be replaced by the dealership where I bought a car cause they failed to perform the test on the battery before selling me the car.

I called Renault head office with no assistance and also the dealership Carter is not responding to my complained they are taking me from pillar to post.

and the car still under warranty, but Renault doesn't want to take responsibility of the fault they are blaming the dealership, why are they not testing their cars before selling them to dealership this is brand new car..

I am loosing interest in the whole brand. Renault

Morning/Afternoon

Im one of many by the sounds of it that as brought a Renault megane RS 300 trophy really nice car and cost me all my money and paying on finance for it
For me like many others have the battery died on me and send my electrics crazy in the car
This as been an on going problem with these RS 300 trophy's since 2018 looking on the foum pages which
I wish I looked at before hand and I would of never of brought one
The useless dess batterys which you can only get from renault and there on back order and nobody as them
Yes its on warranty but to be honest if I could buy one I would of as its costing me more without one
So I not bore you with how many times this car FV20TCX as broken down due to battery problems and how long I have to wait for a new one {for a battery}
Not a new engine or gearbox a {battery}
When I tell people at work that my cars broke and all it needs is a battery but I cant buy one its sounds so stupid telling people
So I have now had no car for over a month for a battery its been in the garage
So its been taxis to work in the morning buses back, on top of £260 finance £26tax £80 insureance cant use the car for anything else day2day
To now be told by Renault it could be months for a battery? I mean is this a joke
I am on holiday first weeks of June with my family to which I was using that car, trains are £156each when running and hire car is £360 on top of what I am already paying out I just cant do it
To then ring customer services up for them to say dont worry mr dean we will sort you a hire car out, great I thought
After the first call my manager will call you back once we have sorted one out for you few weeks later and 6-8 calls back same story this manager which I don't even think is there still as not sorted anything out, so now have given up
I don't know how I'm getting holiday which I think I will have to cancel and lose even more money not just mine but my family Aswell just for a battery.
I have never written to anyone moaning which you can properly tell by the way it written but don't know what else to do my next step is The Motor Ombudsman
I don't moan about anything and it gets you nowhere so I'm moaning to everyone now
This is really getting me down now so hopefully something can be sorted after buying from Renault after 25years now think it's time to change.
I have posted this in writing Aswell and moaning on every forum page going.
Thanks
Christopher Dean
20 walesby crescent nottingham ng83nl {FV20TCX} garage Haydn Road, Sherwood, Nottingham NG5 1EA

I bought a Renault kiger in December 2022 and it's had endless problems with the left shock.. The vehicle is still making a noise on the left side.. I keep on taking the vehicle to get the problem fixed.. They keep on saying it is fixed but the noise comes back again. I have even given up on taking it to the dealer... I deeply regret buying this car.. I wish I could sell it but scared if the loss.. I am just frustrated with this vehicle.. It's brought me misery

Dear Mr Luca
We have appended the emails trail of our correspondences with Wearnes Automotive Pte. Ltd., your Renault Distributor in Singapore.
We asked that you look into this matter and step-up the after sales service quality and standards in Singapore. Otherwise you will lose many more market share to your competitors. PLEASE DO NOT BE LIKE VOLKSWAGEN that have fooled the World. I have stopped supporting Volkswagen ever since the defector fraud and should Renault were to take me for a fool again, I will move on to support other brands and so will all those that will hear me from my posting to the varying social media forums beginning next week.
Best regards
Steven Yit
McMillan Woods Partners (Singapore) PAC
Public Accountants and Chartered Accountants Singapore
US Public Company Accounting Oversight Board Registered Firm
165 Bukit Merah Central #04-3665 Singapore 150165
Tel +[protected] | Fax +[protected] I www.mcmillanwoodspac.com
Member of McMillan Woods Global with members firm worldwide. www.mcmillanwoods.com
Connecting you... to our network of professionals. "The Business Mind"
Assurance & Advisory business services * Tax * Strategies * Risk Management
From: Steven Yit [mailto:[protected]@mcmillanwoodspac.com]
Sent: Friday, 28 April 2023 6:17 PM
To: 'Bryan Chong Wei Lun'
Cc: '[protected]@classauto.com.sg' ; 'Renault Service' ; 'Renault Enquiries' ; 'Gary Lau'
Subject: RE: Air-coil mul-function (SLW 7336Y)
Dear Bryan
After consultation of your company offer with the Air-Con Veteran expert in this industry, Mr Peh Choon Lai of Class Auto Pte Ltd, we have decided to decline your ridiculous ripped off offer.
This is the worst car customer support services we have ever received from the Car Distributors that have serviced us in Singapore and we will proceed to escalate this matter to the relevant agencies and authorities including but not limited to CASE; various car media forums; Renault Principal in Boulogne-Billancourt France; etc . so that the general public is made aware and be forewarned to exercise utmost deliberation before transacting with your Company.
Best regards
Steven Yit
From: Bryan Chong Wei Lun [mailto:bryan.[protected]@wearnes.com]
Sent: Friday, 28 April 2023 3:28 PM
To: Steven Yit
Cc: [protected]@classauto.com.sg; Renault Service ; Renault Enquiries ; 'Gary Lau'
Subject: RE: Air-coil mul-function (SLW 7336Y)
Dear Mr Steven Yit,
Good day to you.
Saw your incoming email just after we end the phone conversation session pertaining this matter.
As briefed, factory aware the said vehicle warranty had already expired therefore proposed a 50% co-sharing cost for the said part.
Aside, our end also would like to offer a onetime goodwill of 50% for the labour. Thus, the total repair amount will be $2,898.55 inclusive GST.
Furthermore, the new part replacement comes with 12 months warranty from the date of invoice.
Do let us know whether to proceed with the proposed repair and our respective service consultant shall make the arrangement with you accordingly.
Looking forward to hear from you.
Thank you.
Best Regards,
Bryan Chong
Service Manager | RENAULT
Wearnes Automotive Pte. Ltd.
28, Leng Kee Road. Singapore 159105
T [protected]/56 D [protected]
bryan.[protected]@wearnes.com
This email, including any attachment, is confidential and may also be privileged.
If you have received it in error, please notify us immediately by reply email and then delete this message from your system.
Please do not copy it or use it for any purpose, or disclose its contents or any attachment to any other person. Thank you.
From: Steven Yit
Sent: Friday, 28 April 2023 3:08 pm
To: Bryan Chong Wei Lun
Cc: [protected]@classauto.com.sg; Renault Service ; Renault Enquiries ; 'Gary Lau'
Subject: RE: Air-coil mul-function (SLW 7336Y)
Day 5 reminder
Dear Bryan
We heard you yesterday with slight relief that you will arrange a replacement car for us while waiting for the outcome of your investigation report, but to our disappointment again, as of now nothing was heard from your end either a replacement car nor the resolution to our defective air-con repair.
Such undue delay, discreditability and procrastination from a firm that holds distributorship of several prominent brands like Aston Martin, Bentley, Jaguar, Rover and Volvo etc will pose a laughing stock in the car market if such negative news were to leak out to the media and amongst the supercar community…. I would believe some of your competitors would be prying on such defaults and make it a story to convince the Principals that they should be a better candidate to hold these distributorships….
Perhaps, we should let this be known to Mr Andre Roy, the director personally or perhaps Mr Yaw Chee Meng, the Malaysian and Mr Leon Tan Li-An Chinese tycoons be notified how despaired and annoyed their customer was and such a trivial matter that cannot be resolved for more a week….
Kindly note that for these 5 days which our Renault Grand Scenic is parked at our garage and not being utilized, there is a depreciation amounting approximately SGD300, based on the latest valuation derived by my accountant. Who will be responsible for this sunk and opportunity costs? WEARNES ?...
This week is a long weekend and yet your promises have come to nil. Have you, Bryan on behalf of Wearnes declared a war with us, Renault France or the Media ?…..
Notwithstanding, your last chance expired by 2359 today. Thereafter, your management should be notified and if it is still of no avail, we would have to seek redress with the France Principal and to the Power media for a fair judgement trial.
All our rights are reserved.
Best regards
Steven Yit
From: Bryan Chong Wei Lun [mailto:bryan.[protected]@wearnes.com]
Sent: Thursday, 27 April 2023 12:56 PM
To: Steven Yit
Cc: [protected]@classauto.com.sg; Renault Service ; Renault Enquiries ; 'Gary Lau'
Subject: RE: Air-coil mul-function (SLW 7336Y)
Dear Mr Steven Yit,
Good day to you.
As spoken earlier via phone, understood the frustration and unhappiness due to this inconveniences.
We had make effort to raise the case to factory for their attention and to seek support regards the said issue since the vehicle warranty has already expired.
Nevertheless, the case already been escalated and awaiting next course of action from factory and the same time will try to arrange replacement car when made available.
We shall update you accordingly once our end receive reply from factory to resolve this matter amicably.
Your kind patient is much appreciated.
Best Regards,
Bryan Chong
Service Manager | RENAULT
Wearnes Automotive Pte. Ltd.
28, Leng Kee Road. Singapore 159105
T [protected]/56 D [protected]
bryan.[protected]@wearnes.com
This email, including any attachment, is confidential and may also be privileged.
If you have received it in error, please notify us immediately by reply email and then delete this message from your system.
Please do not copy it or use it for any purpose, or disclose its contents or any attachment to any other person. Thank you.
From: Steven Yit
Sent: Wednesday, 26 April 2023 4:41 pm
To: Bryan Chong Wei Lun
Cc: [protected]@classauto.com.sg; Renault Service ; Renault Enquiries ; 'Gary Lau'
Subject: RE: Air-coil mul-function (SLW 7336Y)
Importance: High
Dear Bryan
It seems that your organization has yet to update us on the course of action with regards to our defective aircon breakdown in our Renault Grand Scenic which was last installed brand new at your workshop last year. It is surprisingly shocking and aghast that such a reputable company of yours has chosen to ignore customer goodwill and failed to address a problem which was originated from your factory. How should our consumers be able to entrust you on our future purchase if you cannot make a stand on a simple aircon breakdown problem which has taken more than 2 days to resolve!
I guess we would have no choice but to bring forth this matter to all the relevant authorities including but not limited to all the social media available to address our frustration and ill-treatment by you, your team and your organization. Perhaps your principal Renaut in France should be alerted to our grievances!
Best regards
Steven Yit
From: Bryan Chong Wei Lun [mailto:bryan.[protected]@wearnes.com]
Sent: Tuesday, 25 April 2023 5:18 PM
To: Steven Yit
Cc: [protected]@classauto.com.sg; Renault Service ; Renault Enquiries ; 'Gary Lau'
Subject: RE: Air-coil mul-function (SLW 7336Y)
Dear Mr Steven Yit,
Good day.
For your info, discussion had been conducted together with my technical team.
As replied in email yesterday, we will raise reports regard the aircon issue to seek further advise and next course of action from factory.
Your kind patient and understanding are much appreciated at this moment.
Best Regards,
Bryan Chong
Service Manager | RENAULT
Wearnes Automotive Pte. Ltd.
28, Leng Kee Road. Singapore 159105
T [protected]/56 D [protected]
bryan.[protected]@wearnes.com
This email, including any attachment, is confidential and may also be privileged.
If you have received it in error, please notify us immediately by reply email and then delete this message from your system.
Please do not copy it or use it for any purpose, or disclose its contents or any attachment to any other person. Thank you.
From: Steven Yit
Sent: Tuesday, 25 April 2023 10:34 am
To: Bryan Chong Wei Lun
Cc: [protected]@classauto.com.sg; Renault Service ; Renault Enquiries ; 'Gary Lau'
Subject: RE: Air-coil mul-function (SLW 7336Y)
Dear Bryan
Good day to you.
We would appreciate if you could revert to us by today.
Any delay to the rectification would result to further idle and opportunity cost of the car usage which we would seek recourse against your end.
All our rights are reserved.
Best regards
Steven Yit
From: Bryan Chong Wei Lun [mailto:bryan.[protected]@wearnes.com]
Sent: Monday, 24 April 2023 4:58 PM
To: Steven Yit
Cc: [protected]@classauto.com.sg; Renault Service ; Renault Enquiries ; Gary Lau
Subject: RE: Air-coil mul-function (SLW 7336Y)
Dear Mr Steven Yit,
Good day.
Apologise for the lapse reply.
Understood that our service consultant Dennis had attended and explained the situation regards the aircon issue.
Allow us to raise reports pertaining the said matter to factory for further advise.
Thus, we shall revert back to you accordingly once we receive feedback from factory end.
Once again, apologise for any inconveniences and seeking your kind understanding and patient.
Best Regards,
Bryan Chong
Service Manager | RENAULT
Wearnes Automotive Pte. Ltd.
28, Leng Kee Road. Singapore 159105
T [protected]/56 D [protected]
bryan.[protected]@wearnes.com
This email, including any attachment, is confidential and may also be privileged.
If you have received it in error, please notify us immediately by reply email and then delete this message from your system.
Please do not copy it or use it for any purpose, or disclose its contents or any attachment to any other person. Thank you.
From: Steven Yit
Sent: Monday, 24 April 2023 3:58 pm
To: Renault Service ; Renault Enquiries ; Gary Lau
Cc: [protected]@classauto.com.sg
Subject: Re: Air-coil mul-function (SLW 7336Y)
Dear Renault
We have arrived at your Alexandra office but under the advice of your colleague Mr Dennis, we should not leave our car at your garage as he need to await his Singapore boss instructions on the repair of the Renault aircon breakdown.
We look forward to hearing from you soonest as we are unable to utilise our car in such a warm weather as we believe you can agree and do empathise with our plight.
Best regards
Steven Yit
Sent from my iPhone
On 24 Apr 2023, at 1:50 PM, Steven Yit wrote:
Dear Sir/Madam
Good day.
We will be sending back today my Grand Scenic (SLW7336Y) per my advice from my air-con Mechanic Mr Peh from Class Auto Air-Con & Accessories PL that we should check with our Principal – Renault Head office Singapore why the new air-con coil that your company have replaced a year ago has again broken down last Thursday. According to this Air-con expert or veteran in this industry know as Mr Peh, whom is also my client, he commented that this is a Continental Car and there is no reason why the new coil which the Head office has replaced could have broken down within a year or two unless it is of an inferior quality. After understanding the logic, we felt that your maintenance team owe us a good explanation.
Your Renault technician Mr Dennis has spoken to me and asked me to write in.
It is such a shame if it is so as we have supported and recommended your Renault brand to several of our clients and friends.
If you need any further clarifications, please do not hesitate to contact me.
I hope I do not need to escalate this matter to your Head office: Boulogne-Billancourt in France.
All our rights are reserved.
Best regards
Steven Yit Chee Wah (m:+[protected])
McMillan Woods Partners (Singapore) PAC
Public Accountants and Chartered Accountants Singapore
US Public Company Accounting Oversight Board Registered Firm
165 Bukit Merah Central #04-3665 Singapore 150165
Tel +[protected] | Fax +[protected] I www.mcmillanwoodspac.com
Member of McMillan Woods Global with members firm worldwide. www.mcmillanwoods.com
Connecting you... to our network of professionals. "The Business Mind"
Assurance & Advisory business services * Tax * Strategies * Risk Management

Good day

I bought the Kiger Zen last year July at Renault East Rand Mall. Car Registration number KR 95 FB GP. On the first day the was leaked blue water and the salesman drove the car to the workshop to fix the leaking. During the month of September, the car start making the fun noise and I took the car for service in October, but they didn't fix that fun noise. During the month of November last year, the car gave us indication for Engine Fault while I was driving from Johannesburg to Durban. I phoned Renault East Rand Mall, and they advise me to take the car to the nearest Dealership. I took the Car to Renault Pinetown, and they carried out diagnostics with no fault and they bled cooling system. They also Torqued all suspension bolts but after two weeks that fun noise started again. Since the car comeback from first service, I pour water every week and I informed them about the water shortage every week. I phoned Salesman and asked why the car was leaked blue water on the first day but the guy said it was the minor thing, but it's shows that the car had a factory faulty because it was the last car on the floor.

I have been buying Renault cars for at least 30 years, never had a problem with any, until November 2022. I noticed my windscreen very wet on the inside, followed by wet carpets going into mould all around. I bought my Meganne at Fish Brothers in Swindon which is where I normally go., they have had the car 11 days found the leak and have sorted it for me the cost £577.25 I have been told by Fish brothers that it was the Scutter Drains, my complaint is how did this happen? when my car has been parked in the same place as all the others, it is on a drive with no trees around. Thinking about changing the car very soon'but I dont think it will be a Renault I could not fault the garage they have amazing, phoning me to tell me what was happening and keeping me updated on cost

On the 7th December I took my vehicle into Kempton Park Renault - JHB for a service, which I paid cash for and asked them to please have a look at the fan as it is not working. Aircon still worked, but not the fan. Vehicle we as returned with the fan working, asked what was the issue, they said they had to clean the connection. The fan worked for a whole 8 days. Which I was in Durban collection my grandchildren. Got back took it in again, they said they were too busy and it will be a big job, the one gent put his hand under the dash, and then the aircon stop working as well. We then took in back on Thursday 29th as I was leaving at 2am on Friday the 30th to take back my grandsons to Durban. They had the car the WHOLE day, did NOTHING on the car, I had to phone them several times, NOT one person phoned me. They kept saying they would get someone to phone me back. At 5 when I lost it, and then they had gone home, including the Manager. Someone phoned me back. TO only be told they will have it ready the following day and phone before. 10am!

We then phoned at 07h30, and again at 08h30/09h00 to be told the wires had burnt and there is nothing they can do. And the car will be ready at 10ish. So I had to drive back to Durban in the rain, with a 3 and 5 year old. Its amaziong how it took them the whole day to open the dash and only an hour to close it and tell me they cant do anything.

And as for your online complaints costumer service and online report complaints that too is USELESS. I reported online about 3 to 4 times. I even was on a live chat. To think I was going to trade this stepway for another Renault in April. NEVER EVER AGAIN, and I will be sure to mention this to EVERYONE. The sadiness part is this is not the first time I have had an issue with Kempton Park Renault. Last year same story, had to take the vehicle back the second time. Because they dont knwo how to do there job. They do have photos of the burnt wire.

Car: Renault Kwid RXT 1.0 EASY climber

Vehicle No: TN 10 BH 8758

Purchase date: 10 August 2019 @ mount road

a) The car media device is still not compatible with my then newly bought mobile Oppo A57 from the beginning (Car and Mobile were purchased in 2 months gap respectively). service team is not able to resolve it till date.

b) Before the completion of 2nd year, around 2nd week of July 2021 rainwater started to enter into my car while I was driving in heavy rain and also when it was parked. My car was flooded inside, and I was driving with my feet soaked in water. When the car was given at service Centre, I was told it should not have happened in a new car and they will fix the car in such a way that this doesn’t occur in future, but the problem was never fixed, again this year in November 2022 when I was driving in the rain for half an hour with my 2 family, water started to come in. I was terrified and stopped the car. Yet again I approached the service Centre for solution and once again I was told they were not able to identify the problem. A registered service Centre giving such an answer is totally not acceptable and I am not able to use my car now.

I bought a new Renault Kiger Zen at Wonderwater in Pretoria on the 20th of September 2022 and collected it on the 23rd September 2022. And on the 05th of October didn't start. I called the dealership and they told me to get someone to jump start me it a battery. The on the 10th and 15th of October I got the same problem. On the 18th of October I took it for workshop but still my problem was not solve. 0n the 02 November it was booked again for workshop still on the 13th November didn't start. On the 14th of November I took the car to the dealership and left it there till this day of 28 November I don't have a car and nothing from the dealership.

I want to complain of your official car agency in egypt

EIM (egyptain international motors) obour bransh and renault egypt

As I have an issue with the R-link (cassette) the Bluetooth didn’t work since I bought the car in 2020 and I went to agency EIM and they told me that it is Manufacturing defect and they will change the hardware of the cassette but they will wait untill ordered from france as it came espically for your car with the car number so I waited untill Nov. 2022 all that time I have 2 complains in renault egypt call center with number of complain ST19mJfzbYNwNG and no one answered me then when I went they told me that it’s ok it delivered and we will do it

That was I week ago the car was in the agency waitiing for final approval from france to put the new spare part

Then after 1 week without a car they gave to me with system lock nothing work as shown in picture and they told me to wait again 2 days as they can’t do the update or they don’t know how to do update!

How is that possible that engineers of renault can’t deal with update and I have been a week without car and I went before for about 6 time everytime I have a day off from my work to give them the car and wait and they tell me to wait untill tomorrow is that possible

I’m really disappointed from renault and I want to sell the car from what happened every time they lying to me with a different resone about why we are waiting all that

Please can any one help me about that situation and I need a good compensation about all that time without my car

Hope to find a soultion for this case as renault egypt didn’t help me or even answer my complain

Best regards

Good day

I tried calling and you guys are busy. Still no feedback on when I will be receiving my car. The rental car I am driving was arranged by Renault SA customer service agents. When you called Renault Gateway to assist with a courtesy automatic car he refused point blank to accommodate. Can somebody please advise me why the assistant from Gateway called my husband now to tell him that our courtesy vehicle has been cancelled from today?

When did Gateway Renault arrange a car for us? And with what reasoning is this car been cancelled? Is Renault Gateway delivering my fixed vehicle to my house in the next 30 minutes so that they can take the rental car away from me?

We agreed that all our dealings and conversations would be directly with the 2 customer care agents due to the unprofessional and unethical behaviour of both the assistant and manager at Gateway Renault (full details emailed to customer care), can someone please let me know why Gateway is still contacting us. They are not to contact us directly for any reason at all. They should be communicating with the customer care agents and my feedback should only come from you and nobody else.

Regards