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Shoppers Drug Mart Complaints & Reviews

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Shoppers Drug Mart - Stealing from customer

Posted: 2014-04-18 by    Sherak M.
Complaint Rating:  100 % with 3 votes
Some staff working at this Shoppers Drug Mart (Calgary, Alberta) always make scanning errors on purchased items by customers.
One time when I purchased two items and paid in cash, later, I found out one of the items was double-scanned (it came out of 3 items in total). Once it was only a buck and a half, I didn't take it to heart. But it does with honesty to people. Hope that Shopper Drug Mart would deal with that seriously....

Shoppers Drug Mart - Manager

Posted: 2014-04-18 by    Louise C. Danard
Complaint Rating:  0 % with 0 votes
Re: manager..I am sure as far as doing his job description, he is ok, but he has
no people skills, and is not capable of resolving complaints to the customer's
North Hill Mall, is becoming geared to Seniors..the area has many low cost
housing units..so it is important that the Drugstore knows how to conduct
business with these people. One cashier in particular is excellent in this
manner, kind, patient, and know most of her customers by name. BUT
she is older, needs the job, and is treated with disdain by the manager!
I have...

Shoppers Drug Mart - rude and ignorant manager

Posted: 2013-12-07 by    mikebrodeur
Complaint Rating:  0 % with 0 votes
Was in shoppers drug mart for a charity penny sale and a customer said you guys should put a sign out an advertise more. The manager Dave was very rude to customer and said he thinks things are fine and it's his store and to not worry about it I am very ticked off at how a Manger of a store can talk to a customer that is just giving insight...

Shoppers Drug Mart - return/exchange

Posted: 2013-11-08 by    Dawn678
Complaint Rating:  0 % with 0 votes
My daughter received an eos lip balm for her birthday that she already had. It was not opened and no receipt was provided as it was a gift. we went to exchange it for a different color one and could not exchange it. I don't understand why we could not exchange it. She didn't want her money back just a different one so she could use it. The staff at this location were very rude and said no we can't exchange. My daughter was really hurt by this. The staff did nothing to make the situation better and i will not shop here again. Way to ruin your reputation in a small town....

Shoppers Drug Mart - British Columbia, Oliver - Shoppers Drug Mart

Posted: 2013-09-22 by    A Lepine
Complaint Rating:  0 % with 0 votes
I use a laptop and am not able to print . So as a Shoppers Drug mart customer for more years than I wish to say, am so disappointed..
in this new print a coupon for your rewards. Spent the required amount and to my surprise did not get the 10 times the bonus Went back to my lap top and saw. I made a point of purchasing the amount for the reward. NO COUPON, did not get the reward. No coupon, no rewards .. MMM Is this not becoming a save the paper soceiety, so why the do you require the coupon in a paper form. MM
Then I talk to others at work and find that they receive coupons in the...

Shoppers Drug Mart - Ontario, Wasaga Beach - Pharmacist Upsets Customer

Posted: 2013-08-22 by    Beach Mouse
Complaint Rating:  100 % with 2 votes
I had called for a prescription refill and when a week or so went by I called the pharmacy asking why my prescription wasn't ready yet. This was a prescription for diabetes medicine that needed approval from my doctor to be renewed.
As my doctor was on vacation I presumed this was the reason for the delay. I had been in to the doctor's office that week and saw the nurse practitioner during my doctor's absence.

It turns out that the nurse practitioner, unbeknown to me had taken me off the diabetic medication . . . but she didn't tell me she was doing that....

Shoppers Drug Mart - Cashiers not ringing my items through

Posted: 2013-04-08 by    Mick9791
Complaint Rating:  0 % with 1 votes
Dear Shoppers Drug Mart!

This is the second time that I have left my merchandise on the counter, and walked out of your store. The light was in stood in line waiting and no one comes to ring me through. Then I notice another line of people being rung through. Why let a customer stand there and not say over there or turn off the light that says its open. This happened in abbots ford BC. This happens in Saskatchewan too like today cashiers are visiting away with friends not buying anything. I stand in line with another cashier her friend leaves she doesn't offer me to go through...

Shoppers Drug Mart - Alberta, Edmonton - Points/Customer Serivce Issue

Posted: 2013-03-20 by    487
Complaint Rating:  0 % with 0 votes
Complaint Description:
On Wednesday February 20th I purchased a few various items at Shoppers during their 20x points offer. I use this offer to purchase items for myself as well as for friends and family members. At the time the CSR did not enter in the promo code properly so I didn't receive the points I was supposed to receive. The next day I called Shoppers directly and asked about the points and they said they would put in a request so I would receive the points as adverted. A week passed and I call in again inquiring about the issue, and they said it was still being investigated...

Shoppers Drug Mart - Ontario, Markham - return policy

Posted: 2013-03-12 by    c.d. wilson
Complaint Rating:  100 % with 2 votes
I purchased a box of razor blades which had a clearance price marked on it. When I took it home my husband informed they were not compatable with our handle so I went to return them. The cashier was not sure if they could be returned so called the manager who told me the same thing. I pointed out that nothing on the bill of sale said Final Sale and there was no such sign by the shelf on which the product was displayed. He just said this is store policy. I said the consumer should be forwarned. I then asked if they carried the compatable handle and the answer was no. So I have a product that cannot...

Shoppers Drug Mart - Ontario, Windsor - parking

Posted: 2013-02-28 by    Amoulina
Complaint Rating:  0 % with 2 votes
I parked at Shoppers Drug Mart on Feb 27 to shop but i get out from the store and i see that my car was towed!!!...

Shoppers Drug Mart - Ontario, Newmarket - Vanilla Prepaid Visa Cards

Posted: 2012-12-22 by    ron.barrettperv
Complaint Rating:  100 % with 3 votes
I bought a prepaid Vanilla Prepaid VISA card from Shopper's Drug Mart. It was at the 404 Plaza in Newmarket. I bought 2 cards with a value of $225.00 and I ordered a few products internationally and the cards were useless. They were rejected. You call the Vanilla Prepaid Card Number and nobody is there to speak to. The number is useless. Shopper's Drug Mart should be held liable for selling fraudulent cards. Do not buy these cards especially from Shopper's Drug Mart. The company should know better....

Shoppers Drug Mart - Alberta, Chestermere - check your gift catds and points!

Posted: 2012-12-11 by    concerned mama
Complaint Rating:  0 % with 1 votes
Make sure you check the date on the promo gift cards!
I did all my groceries at shoppers to get two of Thier free gift cards to give as a thank you to someone only to be very embarresed to find they had expired after only 2 weeks.
I found the lady named Shelley in the pharmacy is helpful there but many of the others are rude and dismissive....

Shoppers Drug Mart - Alberta, Chestermere - clerk grabbed item out of my babys hand and was rude

Posted: 2012-12-11 by    concerned mama
Complaint Rating:  0 % with 1 votes
I went into shoppers to have prescriptions filled and was not given a time line as to when they would be ready I told them I would wait and as I did I spent a considerable amount of money in the store and went back to check on the prescriptions because it had been over an hour at which time my children we're getting quite fussy at this point but the prescriptions still were not ready and when my daughter picked up a bottle of vitamins officials 1 of the male clerks grabbed it out of her hand forceful book forcefully and was quite rude I found they did not give any customer service did not offer...

Shoppers Drug Mart - Ontario, Mississauga - seniors 20% discount discrimination

Posted: 2012-10-25 by    Cathy McCormack
Complaint Rating:  100 % with 1 votes
My mother is suffering from Parkinson Disease. Her ability to walk and move is restricted to her disease and her medications. As her disease prevents her from walking far or doing her own shopping, I usually do it for her. This also means picking up medicines and medical products that are over-the-counter, including continence products. There are many times when these products are too expensive to buy full price. Therefore, when seniors 20% discount days are offered, we usually try to stock up essential expensive products to help offset the cost of living. This was fine when a year ago, when my...

Shoppers Drug Mart - Ontario, Burlington - Cutting of employee hours out of will.

Posted: 2012-10-16 by    shoppers employee
Complaint Rating:  100 % with 4 votes
I'm an employee of Shoppers Drug Mart and my complaint is about a Front Store Manager that cut hours out of spite because of a time off request. This Front store manager complains she is over worked but goes on vacation all the time when and spends the good portion of the worked day sitting in her office and complains she is over worked.
To cut a full time employees hours is wrong and is a violation but yet there will be nothing done about it because that is the way Shoppers Drug Mart is.
For close to ten years I have been with the company and hated every minute...

Shoppers Drug Mart - Harassed at Shoppers Drug Mart

Posted: 2012-10-14 by    Mia
Complaint Rating:  50 % with 2 votes
I was approached and cornered by both the Store owner and Manager and told that I was frequenting the Plains Road location in Burlington too much. I was told that my visits were “looking suspicious” to their security cameras. I left publicly embarrassed and humiliated.

Apparently a recovering cancer patient on a disability pension is not spending enough money for the number of times I visit my “Family Drug Store”. I have NEVER been in trouble with the law and do not have a criminal record of any kind. I resent the treatment very much. As a former child care...

Shoppers Drug Mart - Alberta, Red Deer - Unprofessional

Posted: 2012-09-26 by    GentleDeer
Complaint Rating:  100 % with 1 votes
Had issues obtaining points from a promotion. Young man whom happened to be in charge that day was very rude to me, raised his voice, yelled at me, would not let me even explain the situation, he clearly has anger management issues.
It ended up that I let him continue yelling as I quietly & calmly left all items in my cart - and walked out of the store.
This man should be terminated for his behaviour, as negative behaviour often brings consequences. He obviously does not like to work around customers, nor did he demonstrate any ability to resolve the issue, and he must really dislike...

Shoppers Drug Mart - Ontario, pembr - tried to kill me

Posted: 2012-08-06 by    derek walker
Complaint Rating:  0 % with 0 votes
I attend shoppers daily for methadone not only do they make me feel like second rate citizen by making me sign form stating walk in down isle 5 get drink leave out isle 5. I asked one day what if i wanted to buy something do they not want my business she replied no not really . Best of all i went in last sat to get my 60mg dose take it leave 20 min later they call me tell me to go to emergency they gave me 320mg if by chance i didnt answer the phone i would be dead doctor assured me of that....

Shoppers Drug Mart - accused of theft

Posted: 2012-06-12 by    tbirk
Complaint Rating:  100 % with 4 votes
I went to Shoppers Drug Mart tonight and spent a leisurely hour picking up some things for my son, grandson, dad and myself. I went up and paid 241.00 for the merchandise. As i was leaving some guy follows me outside, and says he has seen me stealing... i am stunned and say "what" i just paid for all this stuff... he says he seen me put the pair of shoes i just purchased in my pocket, and once again I ask him to offer and explanation of what he is saying.. he then snaps that i need to learn English (I have an honors degree in English as well as about 16 years experience teaching ESL hmm) I then...

Shoppers Drug Mart - Manitoba, Winnipeg - Physically accosted/Pub.humliation /Intimidation/ discrimination

Posted: 2012-04-24 by    B.R.
Complaint Rating:  100 % with 2 votes
I attended the Shoppers drug mart at393 Portage Place Winnipeg Manitoba on April 19 2012 and purchased a package of sudafed. When I left the store at approx 1:55pm which is the time on my receiptand walking through the mall to leave a security person grabbed me from behindand accused me of shoplifting and began forcing me back to the store. I asked him to let go of me and reluctantly he did while threatening me not to run.When I got back to the store another huge imposing man approached me and saidthey were going to search me. I was feeling humiliated as I was already grabbedin the mall in front...

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