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Shoppers Drug Mart Complaints & Reviews

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Shoppers Drug Mart - accused of theft

Posted: 2012-06-12 by    tbirk
Complaint Rating:  100 % with 3 votes
I went to Shoppers Drug Mart tonight and spent a leisurely hour picking up some things for my son, grandson, dad and myself. I went up and paid 241.00 for the merchandise. As i was leaving some guy follows me outside, and says he has seen me stealing... i am stunned and say "what" i just paid for all this stuff... he says he seen me put the pair of shoes i just purchased in my pocket, and once again I ask him to offer and explanation of what he is saying.. he then snaps that i need to learn English (I have an honors degree in English as well as about 16 years experience teaching ESL hmm)...
Complaint comments Comments Complaint country Canada Complaint category Drug Stores

Shoppers Drug Mart - Manitoba, Winnipeg - Physically accosted/Pub.humliation /Intimidation/ discrimination

Posted: 2012-04-24 by    B.R.
Complaint Rating:  100 % with 2 votes
I attended the Shoppers drug mart at393 Portage Place Winnipeg Manitoba on April 19 2012 and purchased a package of sudafed. When I left the store at approx 1:55pm which is the time on my receiptand walking through the mall to leave a security person grabbed me from behindand accused me of shoplifting and began forcing me back to the store. I asked him to let go of me and reluctantly he did while threatening me not to run.When I got back to the store another huge imposing man approached me and saidthey were going to search me. I was feeling humiliated as I was already grabbedin the mall in front...
Complaint comments Comments Complaint country Canada, Manitoba, Winnipeg Complaint category Security Services

Shoppers Drug Mart - Ontario, Windsor - Racism and bad Atitude

Posted: 2012-04-02 by    Thaer Khalil
Complaint Rating:  67 % with 3 votes
My wife purchased eye lash product that eretated her eyes, she went back to return it with out receipt even with a store credit but they refused and they were very rood and asked her for receipt. My wife looked every where until we found it in the car. I went my self to return it. The cashier said we can not take it back because it was $59 plus tax even with the receipt now. I asked for the manager. He came. His name was Frank. with the security because there was also another problem before me. The security officers are form the mall (Tecumseh Mall). He refused taking it back because it was open....
Complaint comments Comments Complaint country Canada, Ontario, Windsor Complaint category Health & Beauty

Shoppers Drug Mart - Ontario - Horrible cusromer service

Posted: 2012-03-09 by    Ned7
Complaint Rating:  100 % with 1 votes
I went to Shoppers Drug Mart to buy an eye liner I selected one and was looking to other part, one of the staff came and said are you ready to pay. It was like they wanted me to leave. I paid and I never buy anything from them again as by default they look at everyone as a thief or whatever....
Complaint comments Comments Complaint country Canada, Ontario Complaint category Health & Beauty

Shoppers Drug Mart - Insulting promotion

Posted: 2012-01-10 by    Starlight2
Complaint Rating:  0 % with 1 votes
Shoppers Drugs Mart is one big FAIL in my opinion. In early November, I received a "gift" package from them with an image of an older women on the front. The gift was selected "just for you" or similar wording. I opened it to find two incontinence pads. I don't use these and, even if I did, would I want something like this is the mail, or would I buy it? The real complaint is with their appalling management/marketing team who, despite THREE letters, one accompanying the returned product, has done NOTHING in terms of communication. No apology. Nothing. When I called, I got...
Complaint comments Comments Complaint country Canada Complaint category Retail Stores

Shoppers Drug Mart - Ontario, Toronto - Unethical practice, very poor customer service

Posted: 2011-12-22 by    Priya Ghosh
Complaint Rating:  100 % with 2 votes
I am a regular at Shoppers and spend $100-$150 per week on an average. I had a horrible experience with the store manager Mr. Maher and other store managers from Yonge & King store (toronto).
The issue is, on August 14, I picked up 2 different varieties of Listerine mouthwash to the cashier and asked the lady to check the prices. After she did so by scanning both the products, I chose the variety with lower price ($8.99) for purchase and asked her to set aside the costlier variety. She did set aside the costlier bottle ($10.99) but she did not remove the product from my bill.
I always...
Complaint comments Comments Complaint country Canada, Ontario, Toronto Complaint category Health & Beauty

Shoppers Drug Mart - Ridiculous Experience

Posted: 2011-11-18 by    pinkskittles
Complaint Rating:  100 % with 1 votes
I purchased some eye makeup remover from Shoppers Drug Mart. It was their own cosmetics brand (Quo) and has the same return policy as the Life brand (satisfaction guaranteed!). It did not work very well and it stung my eyes. I sent an email to the company and told them I would be returning the product. I never did hear back from anyone.

I went to Shoppers to return the makeup remover. The cashier seemed new and was not familiar with the return policy (something I'd assume is part of basic training). She commented that it was used (um, yes, that's how I know it stings my...
Complaint comments Comments Complaint country United States Complaint category Health & Beauty

Shoppers Drug Mart - Ontario, Toronto - Banned for Life

Posted: 2011-10-23 by    Dddbanh
Complaint Rating:  0 % with 0 votes
I would like to say my experience with the 728 Yonge St Shoppers Drug Mart location and Scorpion Investigation Agency has been truly disappointing. As an advertising student, I was dissapointed that they had no samples
out to see what the product was like, which you usually had. So I decided to open up the container to test the thickness of the wax, I touched it lightly with the intention of buying debating whether I should get the L'Oreal Studio
Mineral FX or the Indestructables. But I was unsure since I did not want to fully take out a huge chunk and yes I am aware that I shouldn't...
Complaint comments Comments Complaint country Canada, Ontario, Toronto Complaint category Drug Stores

Shoppers Drug Mart - Ontario, Brampton - Rude manager

Posted: 2011-08-04 by    Helen A.
Complaint Rating:  100 % with 1 votes
The manager of Shoppers Drug Mart, Store #705, Brampton was extremely rude to me while I was trying to resolve a dispute that involved their Optima card. I had asked to speak to him, since I was not getting any resolution from either the cashier or her supervisor. The manager, Larry Scott, approached me in an extremely confrontational and rude way, in fact he walked up to me yelling. He used foul language and made absolutely no attempt to listen to my complaint. I was absolutely appalled by his rude and unprofessional manner, but after reading similar stories on this website, I realize that this...
Complaint comments Comments Complaint country Canada, Ontario, Brampton Complaint category Drug Stores

Shoppers Drug Mart - Nova Scotia, Halifax - Pharmacy

Posted: 2011-06-14 by    FG1
Complaint Rating:  0 % with 0 votes
The Pharmacy staff at Shoppers Drug Mart on Lacewood Dr. in Halifax NS treat War Veterans with disresepect and treat them like they're stupid.

I transferred my account from another Shoppers Drug Mart to Lacewood Dr. and after examining my first order it was wrong and incomplete. 1 medication was the wrong dose and the staff refused to listen to me when I told them it was the wrong dosage. The pharmacist mocked me and said "we can change it to 3 100's tid, instead of the dose the I said it really was...3 300's tid.

I went home and brought the bottle...
Complaint comments Comments Complaint country Canada, Nova Scotia, Halifax Complaint category Drug Stores

Shoppers Drug Mart - TERRIBLE CUSTOMER SERVICE

Posted: 2011-06-10 by    3515
Complaint Rating:  100 % with 2 votes
I am sending this e-mail in the hope of getting the attention of shareholders that manage customer relations for Shoppers Drug Mart. My friends and I live in the northeast section of Edmonton Alberta. We usually deal with the store in that end located on 118 Avenue and 34 street.

We have been "ripped off" so many times from this store. Items that are marked down or advertised at a discounted price are "charged at the normal price" frequently. We try to check our receipts while we are in the store but the counters are usually very busy and the clerk and customers...
Complaint comments Comments Complaint country Canada Complaint category Drug Stores

Shoppers Drug Mart - Ontario, Vaughan - nocare/concern customer bad business practise/ liars

Posted: 2011-06-06 by    mike.ma
Complaint Rating:  100 % with 2 votes
I have purchased expensive cosmetics from shoppers. Offered no samples, gifts when there were available. An event was coming up, Alexis, the cosmetics "manager" phoned me because she knew of my purchases, told me about Lancome event where I was to receive a gift, which I had been waiting for. She had my phone number, was supposed to phone me to let me know the date and time of event. She was going to put my name on a Lancome gift, to be kept aside for me. She did not phone me -- I call after the fact, she gets defensive, starts making excuses PLUS MY GIFT was GIVEN TO ANOTHER PERSON--THIS...
Complaint comments Comments Complaint country Canada, Ontario, Vaughan Complaint category Cosmetics

Shoppers Drug Mart - Ontario, Toronto - Rude

Posted: 2011-05-05 by    Rubina.j
Complaint Rating:  100 % with 1 votes
On May 5th 2011 at 5.00 pm I visited the shoppers at BCE place - underground path next to longos. Trying out some lip stick, the next thing I know on of the staffers calls another attendant whispers something in his ear, and as I want around the store they have someone following me. I have never felt so humiliated before, did not want to create a scene as I work at the BCE place in a corporate office. maybe because I was brown skinned I have no idea - but I have often experience very rude staff and attendants at all the shoppers, makes me wonder if the corporate does not have some mandatory training...
Complaint comments Comments Complaint country Canada, Ontario, Toronto Complaint category Drug Stores

Shoppers Drug Mart - Ontario, Pickering Store 1212 - Insulting Service

Posted: 2011-04-15 by    Mascara User
Complaint Rating:  67 % with 3 votes
I have purchased this same type of mascara from them in the past on multiple occasions. The cost is $20. Not an inexpensive product and the reason I purchase it is because it does not run or smear. No raccoon eyes. Well I purchased the same product yesterday and half way through the day, the mascara had smudged. When returning home I decided to stop at the store and explain the situation. When I told the retail employee that the tube inside the box was a different colour, she told me I was wrong. She did not want to hear my situation and was only worried about if I had purchased it there. When I...
Complaint comments Comments Complaint country Canada, Ontario, Pickering Store 1212 Complaint category Cosmetics

Shoppers Drug Mart - Ontario - wudnt exchande item

Posted: 2011-03-14 by    brojay
Complaint Rating:  33 % with 3 votes
Bought gravol 12 hour from peterborough shoppers on charlotte st got home package was empty went back to exchange with reciept they fefused to I can be reached at jaybrooks33@hotmail.ca...
Complaint comments Comments Complaint country Canada, Ontario Complaint category Drug Stores

Shoppers Drug Mart - Toxic Entrance

Posted: 2011-03-09 by    Chagrined
Complaint Rating:  57 % with 7 votes
I can't believe that Shoppers Drug Mart has the gall to inundate customers with that horrible smell of perfumes upon entering the store. Perfumes are filled with all kinds of toxic ingredients, not to mention that many people are allergic to them. They stopped selling cigarettes, but walking into most of the new stores now is like walking into a room filled with cigarette smoke. Why isn't someone doing something about this? Seriously, WHO thinks this is okay? I get my prescriptions and go to the post office there, but have to walk through those toxic smells to get to them. Perhaps I could...
Complaint comments Comments Complaint country Canada Complaint category Products & Services

Shoppers Drug Mart - Ontario, Toronto - Ignorant uninformed pharmacists

Posted: 2011-02-23 by    healthnut2011
Complaint Rating:  60 % with 5 votes
The pharmacists here are among the least caring and illegitimate phamacists I have worked with. They are completely unwilling to do ANYTHING to help out the people, us innocent patients who have been prescribed these fake manufactured drugs to temporarily ease our symptoms, drugs which have terrible side effects and many that make us addicted to them and which DO NOT CURE us. I have gone through hours and hours of phone conversations with these people(pharmacists) and the doctor's offices trying to get them to give me a higher dosage of my medication so that I am not stuck seeing my pharmacist...
Complaint comments Comments Complaint country Canada, Ontario, Toronto Complaint category Drug Stores

Shoppers Drug Mart - Ontario, London - ripped off

Posted: 2011-02-02 by    jackie bouchard
Complaint Rating:  0 % with 0 votes
was given a coupon for stop smoking product and it had on the front no presription nessasary, yet i was charged despensing fees. all thier stop smoking products were on sale yet i was told i had to pay full price because i had this coupon. i asked the man that was serving me why and i was told that i was getting it for free any how. i feel like someone has made a missake and that i was not treated well . if i had come in with a gift certificate would i have had to pay full price ? if i was paying cash would i have been charged despencing fees for an over the counter product?...
Complaint comments Comments Complaint country Canada, Ontario, London Complaint category Drug Stores

Shoppers Drug Mart - Poor Return Policy

Posted:    Disgruntled SHOPPER
Complaint Rating:  33 % with 3 votes
My Sister purchased a gift "Radio" for myself for Christmas 2010.I did not want radio as I have enough already.So, went to return the radio with receipt in hand.The customer service agent said I would need the original debit card so she could return the amount to the card.I told her it was a gift, I did not purchase it and therefore do not have the debit card used to purchase it.She indicated could not return it, that this was the Shoppers policy.I indicated I am not asking for the cash back, but would be happy to accept store credit.She indicated they could not do that, as reiterated...
Complaint comments Comments Complaint country Canada Complaint category Drug Stores

Shoppers Drug Mart - Ontario, Toronto - employee complaint

Posted:    fajjar
Complaint Rating:  100 % with 2 votes
we are just here to tell you that this shoppers drug mart store supervisor MR.Peter has very bad attitude and very rude way of calling people he is very racist and has a very rude and obnoxious behaviour.while i was in a proper line he told me to go back in line and made another lady come in front ... seeing this i got very frustrated and asked him why he was doing this and he said i can call anyone i want ... so i just wanted to scream at this nasty freakish man he is very ill mannered and very racist... i would like you guys to take serious action against him thank you very much

cuz...
Complaint comments Comments Complaint country Canada, Ontario, Toronto Complaint category Wedding Services

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