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Aspen Dental Complaints & Reviews

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Aspen Dental - Very poor work

Posted: 2014-07-15 by    Speer
Complaint Rating:  100 % with 1 votes
I was given a great sales pitch by the office manager. I was told they would make me a whole set of teeth the best for 3000.00. And x rays were free. I used my care credit card. Big mistake. When I got my teeth they looked like they belonged to a child. I have been back for adjustments so for three times and never has the Dentist set foot in the room with me. This is not my first rodeo my first set of teeth made by a Dentist in Powder Springs Georgia lasted, me twenty five years. This dentist has not used any of the ways they should to measure for the length of my teeth. So when I try to chew food...
Complaint comments Comments Complaint country United States Complaint category Dental Services

Aspen Dental - Inferior Dental procedures

Posted: 2014-06-19 by    cvan
Complaint Rating:  100 % with 1 votes
I used them because of attractive terms (interest free if paid on time) financing. Prices were higher than I expected, but I proceeded because I needed my lower teeth extracted. I had terrible bruising for 10 days after. complained that the temporary dentures were making sores in my mouth was told it was "normal" They were very unconcerned about patient care. Wrote a letter complaining of treatment and was treated even worse. Teeth were pulled on 9/21/2013 and I had sores until I went to another dentist for a second opinion in April 2014. I was told the dentures did not fit my mouth and...
Complaint comments Comments Complaint country United States Complaint category Dental Services

Aspen Dental - Charges, billing practices, and service

Posted: 2014-06-16 by    Confidential3969
Complaint Rating:  0 % with 0 votes
Let me first start by saying the Dentist, Dr. Teske was fantastic. I greatly appreciated her service and demeanor, but that is where it stops. First off, they thought I needed a root canal. They looked up my insurance benefits, said I had to pay $97 prior to the service, so I did. I get there and the Endodontist said my tooth was cracked below the gum and needed to be extracted, so no root canal. I sat with "office manager" to determine a "treatment plan" (of which, by the way they put this amount on your account BEFORE you ever even get the service). The treatment plan was to...
Complaint comments Comments Complaint country United States Complaint category Dental Services

Aspen Dental - Portland Maine

Posted: 2014-02-14 by    Lisa Oinportland
Complaint Rating:  0 % with 0 votes
I had troubles with my bills and service for aspen Dental, charged me for free X ray and first exam, , , office manager is a slick woman, instead of charging my insurance she cleaned out the total of my prepaid care credit card, (before I had all my work done) after my 6 teeth removal and fit for temporary partial I returned 7 times to repair a tooth broken in surgery and have my dentures re-sized ( 6 months) before I got my permanent partial, the whole time trying to get the balance on my account submitted to insurance and return the money to the card, a year later I had finally gotten my refund...
Complaint comments Comments Complaint country United States Complaint category Dental Services

Aspen Dental - Rip you off estimate

Posted: 2014-01-20 by    Eric C Chang
Complaint Rating:  100 % with 2 votes
I have to write this 2nd time, because I did not register in this site. I felt sensitive feeling or sore when I have cold drink under an old bridge, suspect the worst will come later, so I took advantage of free exam/consultation visit on 1/16/14 at Aspen Dental. They gave me a mouthful of exam, and gave me a print out of suggested bill for the treatment... $5000 for fixing the pain.. 2x root canal and replace the bridge, and other root canal on the right side plus filling etc... another $9000... so total of $14, 000.
Since the charge is a mouthful and I could not swallow... so I decided...
Complaint comments Comments Complaint country United States Complaint category Dental Services

Aspen Dental - Unbelievable Estimate for dental service

Posted: 2014-01-18 by    Eric C Chang
Complaint Rating:  0 % with 0 votes
I felt sensitive (when I have cold drink) on tooth under a old bridge that was put in about 30 years so far. Afraid of getting worst, so I took Aspen Dental's free examine /consultation on 1/17/14. After exam they gave me a run down for 2x root canal and replace the bridage for $5000. And other filling and suggested root canal on other tooth etc... another $9000. So toal $14000 for the full mouth... Yes.. it is full mouthful of charges... So I went to Dr. Dental in Vernon by Hartford Freight Hardware... re-took the x-ray and examine, Dr. Han at Dr. Dental told me there is non cavities under...
Complaint comments Comments Complaint country United States Complaint category Dental Services

Aspen Dental - Worst Dental Company

Posted: 2014-01-07 by    alolinger
Complaint Rating:  0 % with 0 votes
Aspen Dental is by far the worst company. They expect you to pay for your entire "care plan" before doing anything, when a majority of your care plan is bogus and then they refuse to do some of the things on your care plan, AFTER they charge you!! I had two teeth extracted because the dentist said they were decayed, sure enough another dentist tells me based off my X-Rays there was no logical reason for those teeth to have been removed. I have had to had the same tooth filled twice because he messed up the first time, and now I am having severe pain, which I definitely did NOT have before,...
Complaint comments Comments Complaint country United States Complaint category Dental Services

Aspen Dental - Not get service reuested and charged $$$

Posted: 2014-01-02 by    debbie b7
Complaint Rating:  0 % with 0 votes
They would not tell me the cost of x-rays...and when I asked told me my insurance was approved for coverage. Wanted only a teeth cleaning and told me that would be $488 out of pocket after my BCBS insurance. I have never paid for a cleaning as it is covered by BCBS. WORST experience of my dental visits life. RUN!!! Scared to see the bill for x-rays I did not need or want. Office of phoney players. I ill report this to the BBB....
Complaint comments Comments Complaint country United States Complaint category Dental Services

Aspen Dental - charges

Posted: 2013-11-01 by    Carolyn Drake
Complaint Rating:  100 % with 2 votes
I was charged $755.for 2 fillings and cleanings, then had a lot of pain, which I didn't have before I went to dentist, was told I needed a root canal in a tooth they had filled, was charged $796 for this and then they broke off a file in the tooth, and sent me to someone else who charged me $836. and he couldn't get it out either, sent me back to Aspen Dental who finished the root canal, I guess with filling etc. I was given a $530 credit so cost me big bucks for this tooth. I am unhappy with the charges I had to pay up front before any work was done, and I still have pain in that tooth...
Complaint comments Comments Complaint country United States Complaint category Dental Services

Aspen Dental - Florida, Summerfield - inferior product

Posted: 2013-09-10 by    Diane Si
Complaint Rating:  100 % with 3 votes
I purchased dentures in May of this year, I wanted the basic and wanted to speak about money, I took want I could afford, but was told if I was not happy I could come back and buy a better set and they would take the original price and still keep first pair. I kind of felt that this was not a good sign, but continued as I was in need. I am not new to this service and having used Aspen before I felt it was safe. Very disappointed, dentist were rude and not to interested in how I the consumer felt, was actually redressed for stating my feelings about how they fit. I have gone back twice with the same...
Complaint comments Comments Complaint country United States, Florida, Summerfield Complaint category Dental Services

Aspen Dental - Ohio, Zanesville - False advertisement

Posted: 2013-08-26 by    T Durham
Complaint Rating:  0 % with 0 votes
I took my 11 year old son to Aspen Dental and they found some cavities. After all the xrays and cleanings, I was told that Aspen Dental doesn't work on children. The would not fill his cavities....
Complaint comments Comments Complaint country United States, Ohio, Zanesville Complaint category Dental Services

Aspen Dental - Washington, Yakima - treatment by front office staff

Posted: 2013-07-25 by    C M Owens
Complaint Rating:  0 % with 0 votes
Spent over 6000.$ It's been since November of 2012. Dentures have never fit correctly. Paid more for comfy-lites. What a joke!!! The Dr. will tell you "come back anytime we will try to get these right" "sorry", but when you call the office tells you, can't see you, booked solid, you need to make an appointment. Today is July 25 my top is too long and I feel like I'm gagging, can't eat and hard to sleep with dentures in. I was told they could get me in on August 8th. Really?? I'm not suppose to eat or worry about sleeping until then??? The bottom partial...
Complaint comments Comments Complaint country United States, Washington, Yakima Complaint category Dental Services

Aspen Dental - South Carolina, Lexington - complaint-NOT

Posted: 2013-07-23 by    khrdh
Complaint Rating:  0 % with 1 votes
This is NOT a COMPLAINT this is a response to one, the patient surveys given to the patients are for the patient to help team/office improve areas that need improving or to compliment an employee or an entire office, the patient is placed in a drawing that they may win$100, the employees have a monthly "friendly" contest to see how many good reviews the office they work in can achieve the winning office gets a reward not a huge sum of $$, just a thank you ......
Complaint comments Comments Complaint country United States, South Carolina, Lexington Complaint category Business & Finances

Aspen Dental - Nebraska, Lincoln - Horrible treatment in and out of their office

Posted: 2013-07-18 by    Dissatisfiedcustomer13
Complaint Rating:  0 % with 0 votes
Horrible service. I originally went in for a tooth that was bothering me and walked out with $50 of products I did not need, a treatment plan of over $3000, and another credit card. Went back for the recommended cleaning and, again, walked out with the "suggested" rotadent toothbrush (which cost me $120) and fluoride rinse. The hygienist did not tell me how much these products were, otherwise I would not have taken them in the first place. Now, getting in to trying to get ahold of someone. It took the office assistant a week to get back to me about canceling my appointments and getting...
Complaint comments Comments Complaint country United States, Nebraska, Lincoln Complaint category Dental Services

Aspen Dental - Pennsylvania, Altoona - substandard dental work

Posted: 2013-07-09 by    Lylenorton
Complaint Rating:  0 % with 0 votes
Where do I begin? Aspen Dental is the "Fast Food" of dental care, honestly, I spent $1400.00 out of pocket and every one of the fillings fell out within 2 years .Other dentists were appalled at the lack of quality and sub-standard workmanship...folks save your money ...find a reputable dentist...do not go to these assembly line" hacks" zero quality, zero accountability, 1st rate price ...4th rate service....
Complaint comments Comments Complaint country United States, Pennsylvania, Altoona Complaint category Dental Services

Aspen Dental - Wisconsin, Onalaska - Insurance Fraud

Posted: 2013-07-02 by    Kathy Seitz
Complaint Rating:  0 % with 2 votes
Called Aspen Dental for my daughter-in-law today. She provided them with my insurance card. She called 3 times to see where the claim was because she kept receiving a bill from them, and they said they submitted the claim to her Insurance, 3 times. She finally paid out of pocket to get them off her back. I called my insurance company today and was told that a payment was made to Aspen Dental on Nov 30, 2012. I called and spoke with Will the (Extremely RUDE and UNKNOWLEDGEABLE office manager). He stated that they had never submitted the claim to her insurance, but would submit today. (later in the...
Complaint comments Comments Complaint country United States, Wisconsin, Onalaska Complaint category Doctors

Aspen Dental - Tennessee, Hixson - Poor pressured services

Posted: 2013-06-20 by    LDTD
Complaint Rating:  100 % with 3 votes
My husband has an infected and broken molar, which kept us up all night. I was happy to get him in to Aspen Dental first thing in the morning. We have great insurance and he went to get xrays and urgent dental care. He waits for along time, that's ok, I suppose. He gets xrays, great! His face is swollen because of the infection and he is nearly in tears. They only offered him antibiotics and an appointment weeks away with an Oral Surgeon, which he would have to pay over $170.00 in advance to even make the appointment. No pain medication whats so ever!

I understand the medication...
Complaint comments Comments Complaint country United States, Tennessee, Hixson Complaint category Dental Services

Aspen Dental - New York, Elmira - partial adjustment

Posted: 2013-05-28 by    Ray Schwartz
Complaint Rating:  0 % with 0 votes
I went to Aspen Dental to get an adjustment on my partial. I was told that since I hadn't
been back since the fall of 2011 when I purchased the partial from them that I would have to have a consultation with the dentist and also would need x-rays taken. The price for this was $105.00 dollars. I told the receptionist all I needed was an adjustment not a consultation or x-rays. She told me that was the way it was. I told her to forget it and walked out. I will never go back to Aspen and I will tell everyone not to go there. ($2300.00 and no adjustment for top denture and lower partial)...
Complaint comments Comments Complaint country United States, New York, Elmira Complaint category Dental Services

Aspen Dental - Florida, Merritt Island - bad fitting Dentures

Posted: 2013-04-15 by    Cary Brown
Complaint Rating:  0 % with 0 votes
On the 23rd of November 2012 I purchased a full set of Dentures from Aspen Dental for $2, 300.00. Since then I have been back to them 4 times because the bottoms DON'T FIT. Each time they filed them down, the last time I went 2 weeks ago I was told that my jaw bone structure had deteareated and the only solution was to have 4 posts put in at $2, 190.00. NOW-----heres the problem, I am 67 and on Social Security at the sum of $730.00 a month. Sounds as though someone (DENTIST) dropped the ball. He couildn't te4 months ago I had this problem, or the first time I went back or the 2nd or 3rd...
Complaint comments Comments Complaint country United States, Florida, Merritt Island Complaint category Dental Services

Aspen Dental - Massachusetts, Chelmsford - Free xray exam

Posted: 2013-04-08 by    F YOU YOU SUCK
Complaint Rating:  100 % with 3 votes
ON 3/22/13 I CALLED ASPEN DENTAL IN CHELMSFORD MA FOR THE AD THEY HAD THAT SAID FREE EXAM, XRAY AND CONSULTATION. I ASKED IF I WOULD BE CHARGED FOR THE ANY OF THE SERVICE OR ANYTHING SHE SAID NO.SO I MADE AN APPFOR THE SAME DAY AT 1PM WHEN I GOT THERE I ASKED AGAIN AND THE RECEPTIONIST SAIN NO AGAIN AND EVEN BEFORE I WENT IN I ASKED AGAIN SHE SAID NO AGAIN. AFTER I GOT THE XRAYS AND CONSULTATION I SPOKE TO THE MANAGER KERRI SHE CONFIRMED THAT THERE WERE NO CHARGES . A WEEK LATER I GET A $68.75 BILL AFTER THE MANAGER KERRI LIED TO MY FACE . AFTER BEING THERE FOR 3 HOURS I DONT RECOMMEND ASPEN DENTAL...
Complaint comments Comments Complaint country United States, Massachusetts, Chelmsford Complaint category Dental Services

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