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Aspen Dental Complaints & Reviews

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Aspen Dental - Neglect/Deception

Posted: 2015-03-20 by    Charlene F.
Complaint Rating:  0 % with 0 votes
I've been going to Aspen Dental for quite some time since I took the DMO option for Dental for my insurance since their was no maximum to save money for some work I knew I needed done which was the worst decision I ever made. Many dentists don't take this insurance, so I got stuck with a "chain" dentist. I brush my teeth several times a day and floss them alot. I've never had a cavity until 10 years ago and it was minor. When I got my first cleaning and xrays at Aspen Dental, I was told I had 8 or 9 cavities, needed multiple crowns, multiple root canals and a scaling (which...
Complaint comments Comments Complaint country United States Complaint category Dental Services

Aspen Dental - Uncaring, money is only thing discussed

Posted: 2015-02-19 by    dale kuveikis
Complaint Rating:  0 % with 0 votes
I made an appointment with Aspen Dental understanding that the exrays and cleaning would be fully paid for by Physicans Mutual insurance company. Went for appointment and was told that my exrays and cleaning is far more than a normal cleaning. Had to pay up front a total of $310.00 to get the exrays and cleaning. Got a bill for approx. $8, 000 for completion of work. After one month I broke a tooth. Was told I would have to pay for a visit, more exrays and would be told how much. This outfit is NOT there for the good of people, it is there to take advantage of people who need help....
Complaint comments Comments Complaint country United States Complaint category Dental Services

Aspen Dental - unprofessional

Posted: 2015-02-09 by    heather shreve
Complaint Rating:  0 % with 0 votes
I called aspen dental to set up an appointment and to see if they took my insurance. The receptionist said they did. I then scheduled an appointment. The appointment was canceled due to the dentist being ill. Another appointment was scheduled when I arrived I was told that they didn't accept my insurance. The receptionist should have told me when she rescheduled me. She was rude and blamed me claiming Ihad an appointment in another office. She never apologized and was joking with another patient her unprofessional ways cost me time and pain. Aspen dental in Fair lawn needs to promptly fire...
Complaint comments Comments Complaint country United States Complaint category Other

Aspen Dental - Have been trying for at least 8 months to get Dental Aspen to complete my dental implants.

Posted: 2015-02-03 by    C.J. W. Den
Complaint Rating:  0 % with 0 votes
I went to Aspen Dental in 2011 in Lebanon, TN trying to get dental work done. They pulled 2 teeth. I tried for a year to get bridges to fit (that they made) and could not get a good fit. Got my part of my money back from there. Went to their new Gallatin office to see what could be done. Decided to get dental implants. I was sent to an oral surgeon in Gallatin, TN. I have no complaints about him. He had his own practice. All that he did was very good. He got me through bone grafting and post implants. I have now been trying since 2014 to get Aspen Dental to put the crowns on the posts. I have called...
Complaint comments Comments Complaint country United States Complaint category Dental Services

Aspen Dental - billed for free xray

Posted: 2015-01-08 by    Marilyn Durham
Complaint Rating:  100 % with 1 votes
i went to aspen dental for a free xray and cleaning(not free). they told me all my teeth needed to be pulled and dentures put in. they signed me up for their credit agency to pay for it even though i told them i couldnt apply for credit, i was in bankruptcy agreement. i never went back. they would not give me cd of xrays -i went to the office in person to get them. six months plus, later i received a bill for the free xray that they literally talked me into. now sent collection letter.77b33...
Complaint comments Comments Complaint country United States Complaint category Dental Services

Aspen Dental - Insurance Scam

Posted: 2014-12-12 by    Walter Michigan
Complaint Rating:  100 % with 1 votes
Went in for a chipped tooth, had one similar the year before with my old dentist(we moved out of state). The last dentist was able to do a filling letting me know I needed a crown at some point. This "dentist", was cold, rude, and said all she would do is pull it or do a crown. I tried to ask information and was blown off. Next comes the fun part! I had talked with my insurance company prior to going in and they had even sent me a PDF of my coverage(I pay a flat fee, with things like fillings being covered in full). They sit me down and show me an estimate of my bill, "before in insurance...
Complaint comments Comments Complaint country United States Complaint category Dental Services

Aspen Dental - Double Charging/unnessecary procedures

Posted: 2014-09-10 by    Charissa Jensen
Complaint Rating:  100 % with 2 votes
My daughter went in to have her teeth cleaned. She informed them she had insurance and asked if they used them. They only told her that insurance only pays roughly half of her expenses and she would have a $500 deductible. The first day they did X-rays and had a consultation. They probed her teeth and called out numbers while another person noted these numbers on a computer. After they were done she asked what the numbers were for. They informed her they were to tell how deep the pockets surrounding her teeth were. They told her that normal teeth were only 3 deep and hers were deeper than 4. That...
Complaint comments Comments Complaint country United States Complaint category Dental Services

Aspen Dental - post op care

Posted: 2014-09-05 by    cust serv sucks
Complaint Rating:  100 % with 1 votes
One of my wisdom teeth was bothering me. I decided to try out aspen dental. I had abscessed wisdom tooth. They put me on amoxicillian for a week for the infection. The day I went to get my tooth pulled, the dentist couldnt find the tooth he needed to pull...? When he found it, he shot me up in my mouth with 3 sets of who knows what. The next day i was coming off of the mouth meds and felt very nauseated, swelling in my face, and hives. Called there to let them know and they said it wasnt caused by anything they did, it was something i did when i left. what BS. They didnt seem to care that they caused...
Complaint comments Comments Complaint country United States Complaint category Dental Services

Aspen Dental - unprofessionalism

Posted: 2014-08-26 by    customer dignity
Complaint Rating:  100 % with 1 votes
I want to let someone know about my experience at the SE 14th Aspen dental office in Des Moines, IA. The dental hygienist was completely non informative and had a uncommunicative behavior. I felt that I could have benefited from someone who would have been able to reply to my questions in a professional, knowledgeable manner and at least try to offer helpful advise or hints in a professional cheerful manner. What I got was a sullen uneducated response to my questions, she was slurring her words and gave the impression that she was not even qualified for the position at all. I also observed her and...
Complaint comments Comments Complaint country United States Complaint category Dental Services

Aspen Dental - Very poor work

Posted: 2014-07-15 by    Speer
Complaint Rating:  100 % with 1 votes
I was given a great sales pitch by the office manager. I was told they would make me a whole set of teeth the best for 3000.00. And x rays were free. I used my care credit card. Big mistake. When I got my teeth they looked like they belonged to a child. I have been back for adjustments so for three times and never has the Dentist set foot in the room with me. This is not my first rodeo my first set of teeth made by a Dentist in Powder Springs Georgia lasted, me twenty five years. This dentist has not used any of the ways they should to measure for the length of my teeth. So when I try to chew food...
Complaint comments Comments Complaint country United States Complaint category Dental Services

Aspen Dental - Inferior Dental procedures

Posted: 2014-06-19 by    cvan
Complaint Rating:  100 % with 2 votes
I used them because of attractive terms (interest free if paid on time) financing. Prices were higher than I expected, but I proceeded because I needed my lower teeth extracted. I had terrible bruising for 10 days after. complained that the temporary dentures were making sores in my mouth was told it was "normal" They were very unconcerned about patient care. Wrote a letter complaining of treatment and was treated even worse. Teeth were pulled on 9/21/2013 and I had sores until I went to another dentist for a second opinion in April 2014. I was told the dentures did not fit my mouth and...
Complaint comments Comments Complaint country United States Complaint category Dental Services

Aspen Dental - Charges, billing practices, and service

Posted: 2014-06-16 by    Confidential3969
Complaint Rating:  100 % with 2 votes
Let me first start by saying the Dentist, Dr. Teske was fantastic. I greatly appreciated her service and demeanor, but that is where it stops. First off, they thought I needed a root canal. They looked up my insurance benefits, said I had to pay $97 prior to the service, so I did. I get there and the Endodontist said my tooth was cracked below the gum and needed to be extracted, so no root canal. I sat with "office manager" to determine a "treatment plan" (of which, by the way they put this amount on your account BEFORE you ever even get the service). The treatment plan was to...
Complaint comments Comments Complaint country United States Complaint category Dental Services

Aspen Dental - Portland Maine

Posted: 2014-02-14 by    Lisa Oinportland
Complaint Rating:  0 % with 0 votes
I had troubles with my bills and service for aspen Dental, charged me for free X ray and first exam, , , office manager is a slick woman, instead of charging my insurance she cleaned out the total of my prepaid care credit card, (before I had all my work done) after my 6 teeth removal and fit for temporary partial I returned 7 times to repair a tooth broken in surgery and have my dentures re-sized ( 6 months) before I got my permanent partial, the whole time trying to get the balance on my account submitted to insurance and return the money to the card, a year later I had finally gotten my refund...
Complaint comments Comments Complaint country United States Complaint category Dental Services

Aspen Dental - Rip you off estimate

Posted: 2014-01-20 by    Eric C Chang
Complaint Rating:  100 % with 2 votes
I have to write this 2nd time, because I did not register in this site. I felt sensitive feeling or sore when I have cold drink under an old bridge, suspect the worst will come later, so I took advantage of free exam/consultation visit on 1/16/14 at Aspen Dental. They gave me a mouthful of exam, and gave me a print out of suggested bill for the treatment... $5000 for fixing the pain.. 2x root canal and replace the bridge, and other root canal on the right side plus filling etc... another $9000... so total of $14, 000.
Since the charge is a mouthful and I could not swallow... so I decided...
Complaint comments Comments Complaint country United States Complaint category Dental Services

Aspen Dental - Unbelievable Estimate for dental service

Posted: 2014-01-18 by    Eric C Chang
Complaint Rating:  0 % with 0 votes
I felt sensitive (when I have cold drink) on tooth under a old bridge that was put in about 30 years so far. Afraid of getting worst, so I took Aspen Dental's free examine /consultation on 1/17/14. After exam they gave me a run down for 2x root canal and replace the bridage for $5000. And other filling and suggested root canal on other tooth etc... another $9000. So toal $14000 for the full mouth... Yes.. it is full mouthful of charges... So I went to Dr. Dental in Vernon by Hartford Freight Hardware... re-took the x-ray and examine, Dr. Han at Dr. Dental told me there is non cavities under...
Complaint comments Comments Complaint country United States Complaint category Dental Services

Aspen Dental - Worst Dental Company

Posted: 2014-01-07 by    alolinger
Complaint Rating:  0 % with 0 votes
Aspen Dental is by far the worst company. They expect you to pay for your entire "care plan" before doing anything, when a majority of your care plan is bogus and then they refuse to do some of the things on your care plan, AFTER they charge you!! I had two teeth extracted because the dentist said they were decayed, sure enough another dentist tells me based off my X-Rays there was no logical reason for those teeth to have been removed. I have had to had the same tooth filled twice because he messed up the first time, and now I am having severe pain, which I definitely did NOT have before,...
Complaint comments Comments Complaint country United States Complaint category Dental Services

Aspen Dental - Not get service reuested and charged $$$

Posted: 2014-01-02 by    debbie b7
Complaint Rating:  0 % with 0 votes
They would not tell me the cost of x-rays...and when I asked told me my insurance was approved for coverage. Wanted only a teeth cleaning and told me that would be $488 out of pocket after my BCBS insurance. I have never paid for a cleaning as it is covered by BCBS. WORST experience of my dental visits life. RUN!!! Scared to see the bill for x-rays I did not need or want. Office of phoney players. I ill report this to the BBB....
Complaint comments Comments Complaint country United States Complaint category Dental Services

Aspen Dental - charges

Posted: 2013-11-01 by    Carolyn Drake
Complaint Rating:  100 % with 2 votes
I was charged $755.for 2 fillings and cleanings, then had a lot of pain, which I didn't have before I went to dentist, was told I needed a root canal in a tooth they had filled, was charged $796 for this and then they broke off a file in the tooth, and sent me to someone else who charged me $836. and he couldn't get it out either, sent me back to Aspen Dental who finished the root canal, I guess with filling etc. I was given a $530 credit so cost me big bucks for this tooth. I am unhappy with the charges I had to pay up front before any work was done, and I still have pain in that tooth...
Complaint comments Comments Complaint country United States Complaint category Dental Services

Aspen Dental - Florida, Summerfield - inferior product

Posted: 2013-09-10 by    Diane Si
Complaint Rating:  100 % with 3 votes
I purchased dentures in May of this year, I wanted the basic and wanted to speak about money, I took want I could afford, but was told if I was not happy I could come back and buy a better set and they would take the original price and still keep first pair. I kind of felt that this was not a good sign, but continued as I was in need. I am not new to this service and having used Aspen before I felt it was safe. Very disappointed, dentist were rude and not to interested in how I the consumer felt, was actually redressed for stating my feelings about how they fit. I have gone back twice with the same...
Complaint comments Comments Complaint country United States, Florida, Summerfield Complaint category Dental Services

Aspen Dental - Ohio, Zanesville - False advertisement

Posted: 2013-08-26 by    T Durham
Complaint Rating:  0 % with 0 votes
I took my 11 year old son to Aspen Dental and they found some cavities. After all the xrays and cleanings, I was told that Aspen Dental doesn't work on children. The would not fill his cavities....
Complaint comments Comments Complaint country United States, Ohio, Zanesville Complaint category Dental Services

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