Aspen Dental
reviews and complaints

Let me first state that I have been a resident of IA. for 26 years. We travel quite a bit for my husband's work. In January I had all but 5 of my teeth extracted, fit for dentures, In June of 2019 I went to the Farmington MO. office to get the wax fit. After many screwed up appts. I had to go to Fenton Mo for the last fittings. I was told by all the dentists that I could go to any office if I had ANY problems and they would all help me. LIE, LIE, LIE! On July 29th I went in for my final fitting in Fenton MO. I told the dentist I was going home to Iowa tomorrow. They put the permanent denture in my mouth along with my bottom partial. No mirror and was then was told, try those for a week. I got out to my vehicle, noticed the top denture was horrible. Crooked gum line, fangs on the left side, large gap between top and bottom teeth, baby teeth in the front. I complained. Not satisfied. I reported them to the BBB. The office in Fenton MO. finally contacted me, made an appt for me on Sept. 3rd 2019 at 4:30 in Council Bluffs IA. I went to my appt. had an oriental dentist. Never was told her name. Her first statement was, I can only make an adjustment. She said since I recently moved here, I would have to go back to Farmington Mo. because that's where my work was done.Then left the room. Very rude and uncaring. The receptionist asked me about an outstanding bill for 611.00. which occurred in Fenton MO. if they won't help me from any office, then why are they concerned about billing from another office. That 611.00 is in dispute with Dental First Financing. Before, I was willing to settle for a refund of get the work completed. 100% guarantee, I am 100% not satisfied with the shoddy work of my denture, work ethic and customer relations with all of the Aspen Dental offices. I no longer want them to fix the problem. I want a refund on the 611.00 so I can find a competent dentist that truly cares about my smile and being able to eat and enjoy my food. This was the worst decision I have ever made by going to Aspen Dental.

I had set dentures made didn't fit had a second set made didn't fit they did a reline on new dentures still can not keep in month with out glue tired of going back to get worked on then if that don't work waiting normally days if not weeks to get back in i'm wanting a refund but getting the run around. i have contacted the office in lubbock, TX this been going on for for about two and a half months so why is it so hard to get a refund also paid for the 4000.00 dentures i think i got the cheaper ones i'm going to take to these Dentures to a dentist to see if they are what i paid for

I have had alot of my appointments cancelled on me and I was told I had to pay in advance to have dental work done otherwise I couldn't make any appointments...I paid in advance..I still haven't had all of my dental work done have only completed 1/4 of the procedures...also have showed up for my appointment s 30 minutes early to find no one in the office and office is closed..also have waited am hour on the parking lot, yet no one has shown up...in the meantime other patients have shown up but no one working in the office.. thanks Raleigh Leach
[protected]

I will give you an opportunity to make this right before I send this to the class action lawsuit page: Please add my Mother's complaint to the lawsuit. They took advantage of my Mother's elderly condition. She paid up front for her dentures in approx Feb 2017. Went back numerous times for the ill-fitting dentures and problem was never fixed. After the last appointment she was told it would be $200 everytime she returned for an adjustment even though they were never right to begin with. They also told her too much time had passed to be covered under the warrantee. This was too overwhelming for her and she stopped wearing her dentures. I became aware of the problem when visiting. Please send all info to me. Felicia Montoya 7113 W Utopia Rd. Glendale AZ. [protected]

After days I was send to the hygienist where she cleaned, sprayed. Count teeth
Then I seen the dentist and was told that I had several cavities . I said I only need a root canal today. This is work that need done. We can get it finance for you. You can get dentures to replace your already missing teeth. It like all that spraying and things the hygienist was doing was unnecessary
Next I saw the finance manager and she started pu out papers. The total work was to cost 5000.00. My insurance would pay 2000.00 and was responsible for the 3000.00. When I said I couldn't afford it
She assured me they would help get fiance. As I signed those papers I was thinking I can't afford this but it was as if a spell or something had been put on me. The temporary dentures hurt and didn't fit. I never got the permanent dentures. I had one tooth pulled, a root canal that lasted 2years then broke. (I have another one done twenty years ago at another dentist and it's still strongly in tact.) They did not finish the procedure that I was charged 5000.00 dollar which I still owe. A Great Big RIP Off! ASPEN DENTAL!

Early summer 2017, I went to Aspen Dental here in Peoria, IL, regarding teeth hurting. Exam and xrays were done and paid for as per the new patient adverts. It was determined (per dental staff) that I needed multiple teeth extracted, which would then require partial dentures on top and bottom, along with a cleaning. Follow up appointments were scheduled. I explained to the office manager that I was a Veteran and on a disability income so I was needing a payment plan or pay as I go doing a little at a time. They don't do plans but could set me up a plan through CareCredit, (CC) at small monthly payments. He called and got me approved for $3, 200 (?). Treatment plan revised per approved amount. My payment bill would come from them.

Worst problem tooth was extracted and a cleaning done. Then a mold of my teeth was made (twice) with only one tooth pulled, and a temporary partial was provided, with permanent one in 2 to 3 months. The temp never fit right even with adjustments and caused pain. (What about the other teeth?)

The office manager told me I could have other extractions done on a special Saturday that provided services to Military/Veterans free of charge. It was scheduled.
Great save some money. At this appointment I have a quick exam then sit in chair for an hour. I am then told that the dentist there that day didn't want to extract my teeth because I was a patient receiving care from the regular dentist and she did not want to interfere with his plan.
(Well, fancy that!)

About this same time I get my approval for Medicare/Medicaid plan and decide I would rather go this route for dental care.
I let the Aspen Dental office know this and request xray films. I pick them up and later find it's only 1 cloudy full set view. Even though they took quite a few.

A month later I receive a statement from CC, for the full amount of the loan plan which included all the future work and permanent partial, that was never completed. I called CC and was told Aspen Dental had to provide the change in costs. I call Aspen, they stated they would look at the issue and credit accordingly. About 2 months go by still same amount on billing statement. I call Aspen Corporate office and explain all this to a rep who states someone would get back to me. We then play phone tag for a few weeks and never do connect. I tell CC that I'd be happy to make payments but only for actual service received not the ones I never got. Please send me a statement reflecting these.
Got nothing, however Aspen finally adjusted the bill by deducting $1, 400 (?). Showing now about $2, 000. Still not accurate.

CC ends up sending this to a collection company who is now filed a lawsuit against me. Court is tomorrow and they will judge against me and probably put a lean on my house since I dont have extra money to pay and they cannot withhold from SSDI income.

So, please help if possible in this class action against Aspen Dental.

Laura Jordan
[protected] please leave message if you call so I know who you are.
[protected]@aol.com

They totally scammed me. Pressured me into the most expensive pair of dentures and gave me the cheapest. They were wrong from start and still havent got a decent pair. Had a money back guarantee so within time of saying wanted my money back I did and was told time after time they would call me back and never did. Called headquarters and they give me to my district manager she called once left a voice mail and have never got her back on phone. The office in norfolk nebraska where i went called and said i was out of time limit to get money back. Told them to give me the difference from the 1200 to the 399 ones i got wouldnt do that. Said they would make me a 1200 pair ..i go to do that and they want to make mold out of one that wrong.