Aspen Dental
reviews and complaints

Used high pressure tactics and treated me like I had never been to a dentist and like I had never known how to care for my teeth. Only saw a dentist for maybe 2 minutes for him to tell me I didn't know how to floss. Pressured me into to treatments that I didn't need and filed paperwork incorrectly with my insurance company. Took about 7 months to get that corrected

I went to the Aspen Dental in Alton, IL to get all four of my wisdom teeth extracted. I had never had dental work before so I was already petrified. I went in for my appointment, watched as literally everyone in the waiting room got taken back before me. I waited 3 hours past my appointment time with no explanation. Finally, they called me back, they ran my card for the $700 procedure. Took me back to the room, used the numbing gel, and left me in the chair for 45 minutes "waiting for the numbing to work". they finally came into the room to use the numbing injections, they were extremely rough and I felt every shot. I had tears rolling at this point. They started the process with the dental assistant physically holding my head down while the surgeon yanked and pulled. All of a sudden, they both stopped stood up and said we will be right back we need to grab some equipment. I waited. They came back into the room, the surgeon says, "I have to go, we will have to reschedule you for a different time". the assistant handed me my purse and sent me on my way. I was balling at this point trying to explain to my boyfriend what happened but my mouth was numb. I was spitting out blood in the parking lot. I wasnt offered any ice, gauze, pain meds, nothing. they were in shock that I was upset. If this wasnt bad enough, once I got home and the swelling and numbing went down I was in extreme pain. I looked in the mirror to find a gaping incision in the back of my mouth. so the surgeon had actually made the incision to extract the tooth, then sent me on my way...no stitches, no packing, no gauze, no pain meds. Then no other dentists would touch my mouth because they didnt want to be held liable for something they didnt originally do, so I had to wait until it healed on its own. I sent a very strong worded email, never got any type of response. it took some fighting but I did end up getting my $700 back. it was a traumatizing experience. I would never recommend this company to ANYBODY.

I recently went in for teeth cleaning. I was given the hard sell from Invisi-line to teeth whitening .

1st did not appreciate the hard sell. Secondly, I paid all up front. Big Mistake! Now that the work has been completed Aspen owes me $309.00 . At the time of my 1st visit I signed up for the credit card which before I left the office I was told by the office manager it would be canceled per my request. That never happened. Today, I checked to see where or when my credit would be done. I ask that very question nearly 2 weeks ago and as of today still no credit/back or posted. They had credited my account back to the "so called canceled credit card". Although I paid with my American Express card somehow or another in their infinite wisdom they credited the wrong card. Today I was told it would be another 7-10 days before I would see the credit come through. That will make it nearly a month of waiting because the office staff being clueless as where to refund the money. They should have seen where the $'s came from. When having work done I had to pay every time before I even sat in the chair. So on my third visit I paid the whole amount. What a mistake that was.
Waiting another 7-10 days is unacceptable. It's not my fault.

One thing is for certain...Aspen Dental...Never again!

I had cavities and needed to get them fixed before I could start my orthodontic treatment (Braces). Well I got my top teeth filled and they were fine so I got scheduled to get my remaining 4. ( FOUR. ) filled. Well the next day comes and they tell me I have 5. (FIVE). That need to be filled but wait. They hurt told me I only had 4 left and I know a cavity didn't just pop up over night. Well they filled my teeth and my bottom right molar had literally a shaved crevice through the top of my tooth. I didn't like that and asked her to fix it. She ends up filling it in. Well now I have problems with my fillings. My teeth are super sensitive now and Biting on crunchy things hurts my teeth. I have another crevice on my top left tooth caused by them and I feel that makes my tooth even more prone to cavities. I've never experience problems with a filling before going to them . My email - @[protected]@hotmail.com

I was seen 4 times in 2019. My insurance was in network and they charged me 970 that I owe and the insurance paid their portion. I have paid 970 and now they refuse to let me get my teeth cleaned because I owe 331.60 for an appointment that I have an EOB showing I only owe $19.40 and the insurance owed $77.60 for. I never got a bill even online shows no statement. Now they call me and tell me they are sending me to collections. I am in process of filing complaint claims with my insurance, the state insurance commissioner and peer review for the state ada.

Went there to see about getting partials and upper plate. They said they would go ahead and clean my teeth after x-rays. I thought what would it hurt and had them go ahead and do it. After they numbed my mouth with about four or five shots, they scraped my teeth for over an hour and according to the X-rays I had very little build up. After the numbness wore off, started getting sensitive. Someone looked at them and said that the top of my teeth had been chipped off. Not one but all of my bottom teeth. I asked the dentist at Aspen what happened and she said she could buff it out. So I went back for the appointment and they had me set for fillings of the holes in my teeth. I asked them why they were filling my teeth if they had not missed them up. I told them I did not want them Drilling in my teeth anymore. I just wanted my teeth fixed. They told me I needed to go somewhere else because I did not trust them. I told them why should I trust you after you had knocked to the top off of my teeth and then denied it. I then called the corporate office in New York and they refuse to help at all. have been through a lot of pain through the holiday season because of these people. I was eating before I went, now it is harder to.

I went to Aspen dental in Brookpark about almost a year ago. I and my husband accepted third party payment as we had Cigna and was told by the office manager that some services were not covered. I asked for crown lengthening and crown and my husband needed a crown as well. I and my husband signed up with credit to get this service. We were given appointments for our crowns after the procedure was done and told everything was paid for. A couple of weeks before my crown appointment i had another teeth that needed work. I went in and again was told that I was okay and paid up. My husband had recieved his crown before me cause I had to cancel for mine due to work. My appointment was rescheduled. After my teeth was fixed i was called to a desk and i was in so much pain that i signed paperwork. I got home looked down and realized that the were billing me more money for my crown. I called and the office manager was very nasty. I made several complaints and no resolve. I got hanged up on and my husband was told by the office manager to go to the other office that I contacted because i made a complaint on him. I finally decided to change office to Fairview office. Upon speaking to the office manager there i was told in order to get my crown I had to pay up front 500 dollars. I was livid because I had already paid for it. Upon threatening lawsuits there was still no resolve so i gave in and just finished the fixing of the teeth that was in pain and thereby forgoeing my crown. I went there for my last filling and was injected with numbing solution that eventually got squirted in my mouth after arguing with the dentist about me being allergic to the medicine racing my heart. To make along story short. I had to take out more loans and really only got fillings done. Which i have insurance. Also now I have to take out another loan to get the very first procedure done again. Because they would not give me my crown for the crown lengthening i had done now i am in pain two days before Thanksgiving with a crack in my teeth and fillings falling out of the tooth. I cant eat and enjoy Thanksgiving. I feel very depressed and cant cook for my family because i am so upset. I called the office and they told me to walk in. But i am so scared that they are going to ask for up front money and tack on more fees. The utter experience i have had with Aspen dental is that they dont seem to care about anything but money. While they seem to have a great Thanksgiving this holiday I and my family are miserable.

I paid over 3500$ for dentures! I went back at least 5 times I told them they were to big for my mouth! The dentures I got look nothing like the impressions looked! I swear to God they give me someone else's! I can't wear them at all, I can't close my mouth! I got sick of calling going in there with no results from them! I wrote a review on them, they said someone would be contacting me! And as usual I have heard nothing!