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American Express Customer Care Service

American Express Company

P.O.Box 981540
El Paso
New York
United States - 79998-1540

Customer Support Phone Numbers

1 800 528 4800(Customer Service) 19 10
1 212 640 2000 2 0
1 800 221 9950(TTY/TDD) 0 0
1 800 522 1897(TTY/TDD (in New York)) 1 0
1 800 243 3888(Apply for a new account) 0 0
1 800 472 9297(Pay Bill) 0 0
1 800 227 4669(Express Cash - US only) 0 1
1 877 297 4438(Gift Card) 0 1
1 866 207 7970(American Express Prepaid Card) 2 0
1 212 693 1033 0 0
Additional Branches

Bill Payment
P.O.Box 360001
Fort Lauderdale,
FL 33336-0001

Bill Payment (Overnight)
US Payment Florida
1801 NW 66th AVE STE 103A
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American Express Complaints & Reviews

American Express - North Carolina, Cary / American Express Preferred

MoMaricks on Jul 18, 2016
The monthly billing cycle for 6/12/2016 to 7/13/2016 did not account for the payment done ofn6/30/2016 of $1, 016.86. Thus the balance due is $1, 851.56 On adding the charges for the period of 6/12/2016 to 7/13/2016 and subtracting the payment of 1, 016.86 the payment due is $834.70 and not...

American Express / AMEX Costo card/Deceitful practices--Rewards

Millie Ariza on Jun 21, 2016
We have a relatively small Pediatric practice and had a Costo Amex, our monthly charges were around 30, 000-40, 000 a month. In preparation for the termination pf Costco/Amex partnership, we contacted AMEX on multiple occasions --mainly concerned about the fate of our unused rewards--, we...

American Express - Maryland, Rockville / Treatment of Cardholder

rteymourian on Jun 1, 2016
I have been a card member since 1991 without ever missing a payment, spending about $100, 000 annually. In 2015 due to health reasons I had to take a leave of absence from my job. Even though all minimums were met Amex decreased my limit on existing balance without proper notice and hit me...

American Express / Credit Card Charge refunded to card by merchant & AMEX recharged me.

Rhonda Gray Alexander on May 8, 2016
I paid for a vacation rental that was non-existent with my American Express Card. I reached out to AMEX for help & not only received no help but was treated very rudely by several customer service reps. AMEX put the charge in dispute but would not pursue. I called merchant everyday & they...

American Express / Credit Card Cancellation

Steven Doyle on Apr 22, 2016
American Express bad customer service Ten days ago I received an email from American Express that stated I had not activated a card they had sent to my spouse. We only have one American Express card, mine. Concerned that the email may be an attempt at phishing or just fraudulent I called...

American Express - New York, New York / Charges to Account

Paulgp on Apr 17, 2016
I've visited your sites a few times noticing you help people who have been scammed. I was wondering if you could help me and others that have been scammed. AMEX by taking a blind eye and holding card holders to illegal contracts even when cancellation notices have been provided is aiding...

American Express / Serve card

Wendi Lunder on Mar 12, 2016
I did my taxes through Tax Act and had the refund deposited on a American Express Serve Card. A month and half later and I'm still waiting for the Serve card to come in the mail. I have called Customer Service 1hey have sent replacement cards 4 times and I have never received any of them...

American Express - Texas, El Paso / Credit card

Reviewer44558 on Mar 4, 2016
My American Express/Costco card s about to be discontinued. So I applied for a new card and now have it, but haven't used it. I have a balance on my Costco card which I always pay online. When I log on only my new account comes up. The website on the paper bill for first account takes me...

American Express - Texas, Dallas / Customer Service - Bait & Switch - Screwing Over Military Member

Fraud Buster Gal on Feb 4, 2016
In August, 2015 I applied for an American Express credit card. The offer included a $300 statement credit if I charged $1, 000 on the card within the first three months. I charged over $1, 000 and am still waiting for my credit. I call every month and get "We're looking into it"...

American Express / Gift card

Sgibson on Jan 17, 2016
I purchased a $100 american express gift card for someone for christmas at walmart on 12/11/2015, apparently walmart did not activate the card properly, walmart refuses to correct the problem, and when i call the number on back of the card the employees in india, gave me the run around...

American Express - Florida, Fort Lauderdale / Gold Card

NTSDme on Dec 16, 2015
I believe that American Express is treating people inappropriately. In my situation I was harassed from September 2015 to November 2015. I received daily phone calls, weekly letters in the mail and multiple emails. Every time I called customer service they admitted that the mistake wa...

American Express / Husband dies 6 weeks ago - still no refund from AMEX Account

Reviewer57214 on Nov 15, 2015
My husband had a AMEX Serve Account. He died on 9/30/15. On October 5th I called AMEX Serve Customer Service. I requested that the account be closed and that a refund for the balance on the account be refunded, I was told that it would be no problem and it would be taken care of. Ten day...

American Express - Texas, El Paso / Unauthorized Credit Card Charges

Simonewest1 on Nov 8, 2015
On 7/27/2015 my car was broken into and my checkbook and AMEX credit card were stolen. I was in the process of signing a lease to move into a new location as of 8/1/2015 and had left my personal items in my car while at work. After calling the police and making a formal report, I...

American Express / Harrassing phone calls

Reviewer54561 on Oct 15, 2015
10/13/15 I do not have an American Express card but I get a call at least once a day from this phone number: 888-819-2135. I screen my calls and don't answer the ones I don't recognize...I have never known American Express to resort to soliciting customers by phone...that's why I think...

American Express / Extended Warranty Coverage

hatescumbags on Sep 19, 2015
My Dell Laptop, purchased with my Business Amex card died after 2 years. Motherboard, dead. Being a computer tech, I tried first to revive it, and then, as I was going away, Dropped it at a colleague's shop to look at before I went away. When I got back, I picked up my laptop and was told...

American Express - New York, New York / customer service???

Reviewer93042 on Aug 17, 2015
I tried making a purchase with my AMEX card this AM only to have the charge denied. I pay off the card in full every month and haven't missed a beat since I got the card several years ago. I subsequently made 5 calls to "customer service" only to be met by ignorant, incompetent first line...

American Express / Debit not refunded after canceling the card

Gassan Tadros on May 11, 2015
I cancelled my personal Amex card on October 2014, i had some debit on that card, that was supposed to be refunded by Amex to me, i requested to receive it by Cheque. Since then, i received nothing, and every week i follow up with Amex on phone (costing me for international calls more than...

American Express Travel / Bait and switch

Ms Linda on Feb 19, 2015
I placed a bid for a vacation package through American Express Travel for Universal Studio in Orlando for 4 people in June 2013 what I got was a exclusive VIP Experience for 12 people for 2, 848.00. Something I didn't want or needed as their are only 3 people in my family. Talking...

David Jones American Express - New South Wales, Sydney / Customer Service

wick12c on Jan 26, 2015
On the 21st of January I took a work lunch break to go and buy my wife her 30th present for the amount of $2, 500 and at POS the transaction was declined. A second attempt was made as I am well aware of my account balance and it was also declined. I made a call for the first time to AMEX...

American Express / Timeshare scam

Danny Raposo on Jul 28, 2014
I will try and make this as brief as possible. We travelled to Mexico in 2008 and I was interested in the promise that a new building would be constructed and I would be one of the Elite customers who got in first. After three hours of wrangling with the salesperson, I was told that to...

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