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American Express Customer Care Service

American Express Company

P.O.Box 981540
El Paso
New York
United States - 79998-1540

Customer Support Phone Numbers

1 800 528 4800(Customer Service) 24 16
1 212 640 2000 2 0
1 800 221 9950(TTY/TDD) 0 0
1 800 522 1897(TTY/TDD (in New York)) 1 0
1 800 243 3888(Apply for a new account) 0 0
1 800 472 9297(Pay Bill) 0 0
1 800 227 4669(Express Cash - US only) 0 1
1 877 297 4438(Gift Card) 0 1
1 866 207 7970(American Express Prepaid Card) 2 0
1 212 693 1033 0 0
Additional Branches

Bill Payment
P.O.Box 360001
Fort Lauderdale,
FL 33336-0001

Bill Payment (Overnight)
US Payment Florida
1801 NW 66th AVE STE 103A
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American Express Complaints & Reviews

American Express / Cancelled card

goodbye amx on Oct 3, 2016
i have been a member sense 6/ 2016 i was happy to get my card i am self employed truck driver with good credit in august my engine fail needed a engine overhaul so i went into shop was there 13 days loss pay i had a balance of 3500 on card so i call american express to tell them what had...

American Express / Credit card/ unfair method for determining interest rates

pissedoff21 on Aug 27, 2016
American Express uses the trailing interest method for the interest charged on a credit card. Trailing interest is the amount of interest that accrues between when a credit card bill is sent, and when payment is received. Also called "residual interest, " It applies only when you carry a...

American Express Services Europe Limited / Customer care service

Regina Romanova on Aug 26, 2016
I have been a gold Amex card member since 2001. After the cards of myself and my wife had expired in April 2015, we received no fresh ones. Since last December, I have been approaching the customer service for the new cards, but with no result. Nevertheless the company keeps charging my...

American Express / Platinum card customer service

kurt henkel on Aug 16, 2016
Abandoned in a parking garage by amex platinum card Upon my return from almost a week on the road for work at almost 11:00 p.M. I head to the parking garage of the airport to get in my car and leave. I throw my bag with my car fob in the back of my car, close the gate and see my car lock...

American Express - New York, New York / Customer service

Cole on Aug 15, 2016
I was an American Express card member for about 5 years now and loved everything. Never had any problems with my card and customer service was always helpful. But that was then, and now things are a bit different. I went overseas and wasn't able to use my card there. I was told that I need...

American Express / Fraud Consumer Protection Department

Jennifer Forte on Aug 4, 2016
While trying to straighten out a possible fraud situation, we were left on hold by DEE DEE with American Express Consumer Fraud Protection department for 30 MINUTES after already being transferred 3 other times from representatives that kept saying another department need to handle the...

American Express - North Carolina, Cary / American Express Preferred

MoMaricks on Jul 18, 2016
The monthly billing cycle for 6/12/2016 to 7/13/2016 did not account for the payment done ofn6/30/2016 of $1, 016.86. Thus the balance due is $1, 851.56 On adding the charges for the period of 6/12/2016 to 7/13/2016 and subtracting the payment of 1, 016.86 the payment due is $834.70 and not...

American Express / Amex costco card/deceitful practices — rewards

Millie Ariza on Jun 21, 2016
We have a relatively small Pediatric practice and had a Costo Amex, our monthly charges were around 30, 000-40, 000 a month. In preparation for the termination pf Costco/Amex partnership, we contacted AMEX on multiple occasions --mainly concerned about the fate of our unused rewards--, we...

American Express - Maryland, Rockville / Treatment of Cardholder

rteymourian on Jun 1, 2016
I have been a card member since 1991 without ever missing a payment, spending about $100, 000 annually. In 2015 due to health reasons I had to take a leave of absence from my job. Even though all minimums were met Amex decreased my limit on existing balance without proper notice and hit me...

American Express / Credit Card Charge refunded to card by merchant & AMEX recharged me.

Rhonda Gray Alexander on May 8, 2016
I paid for a vacation rental that was non-existent with my American Express Card. I reached out to AMEX for help & not only received no help but was treated very rudely by several customer service reps. AMEX put the charge in dispute but would not pursue. I called merchant everyday & they...

American Express / Credit Card Cancellation

Steven Doyle on Apr 22, 2016
American Express bad customer service Ten days ago I received an email from American Express that stated I had not activated a card they had sent to my spouse. We only have one American Express card, mine. Concerned that the email may be an attempt at phishing or just fraudulent I called...

American Express - New York, New York / Charges to Account

Paulgp on Apr 17, 2016
I've visited your sites a few times noticing you help people who have been scammed. I was wondering if you could help me and others that have been scammed. AMEX by taking a blind eye and holding card holders to illegal contracts even when cancellation notices have been provided is aiding...

American Express / Serve card

Wendi Lunder on Mar 12, 2016
I did my taxes through Tax Act and had the refund deposited on a American Express Serve Card. A month and half later and I'm still waiting for the Serve card to come in the mail. I have called Customer Service 1hey have sent replacement cards 4 times and I have never received any of them...

American Express - Texas, El Paso / Credit card

Reviewer44558 on Mar 4, 2016
My American Express/Costco card s about to be discontinued. So I applied for a new card and now have it, but haven't used it. I have a balance on my Costco card which I always pay online. When I log on only my new account comes up. The website on the paper bill for first account takes me...

American Express - Texas, Dallas / Customer service - bait & amp; switch - screwing over military member

Fraud Buster Gal on Feb 4, 2016
In August, 2015 I applied for an American Express credit card. The offer included a $300 statement credit if I charged $1, 000 on the card within the first three months. I charged over $1, 000 and am still waiting for my credit. I call every month and get "We're looking into it"...

American Express / Gift card

Sgibson on Jan 17, 2016
I purchased a $100 american express gift card for someone for christmas at walmart on 12/11/2015, apparently walmart did not activate the card properly, walmart refuses to correct the problem, and when i call the number on back of the card the employees in india, gave me the run around...

American Express - Florida, Fort Lauderdale / Gold Card

NTSDme on Dec 16, 2015
I believe that American Express is treating people inappropriately. In my situation I was harassed from September 2015 to November 2015. I received daily phone calls, weekly letters in the mail and multiple emails. Every time I called customer service they admitted that the mistake wa...

American Express / Husband dies 6 weeks ago - still no refund from AMEX Account

Reviewer57214 on Nov 15, 2015
My husband had a AMEX Serve Account. He died on 9/30/15. On October 5th I called AMEX Serve Customer Service. I requested that the account be closed and that a refund for the balance on the account be refunded, I was told that it would be no problem and it would be taken care of. Ten day...

American Express - Texas, El Paso / Unauthorized Credit Card Charges

Simonewest1 on Nov 8, 2015
On 7/27/2015 my car was broken into and my checkbook and AMEX credit card were stolen. I was in the process of signing a lease to move into a new location as of 8/1/2015 and had left my personal items in my car while at work. After calling the police and making a formal report, I...

American Express / Harassing phone calls

Reviewer54561 on Oct 15, 2015
10/13/15 I do not have an American Express card but I get a call at least once a day from this phone number: 888-819-2135. I screen my calls and don't answer the ones I don't recognize...I have never known American Express to resort to soliciting customers by phone...that's why I think...

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