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American Express

American Express Company

P.O.Box 981540
El Paso
New York
United States - 79998-1540
Customer Care
Phone:
1 800 528 4800(Customer Service) 5 2
1 212 640 2000 1 0
1 800 221 9950(TTY/TDD) 0 0
1 800 522 1897(TTY/TDD (in New York)) 0 0
1 800 243 3888(Apply for a new account) 0 0
1 800 472 9297(Pay Bill) 0 0
1 800 227 4669(Express Cash - US only) 0 0
1 877 297 4438(Gift Card) 0 1
1 866 207 7970(American Express Prepaid Card) 1 0
Fax:
1 212 693 1033 0 0
Additional Branches

Bill Payment
P.O.Box 360001
Fort Lauderdale,
FL 33336-0001

Bill Payment (Overnight)
US Payment Florida
1801 NW 66th AVE STE 103A
More...
 
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American Express Complaints & Reviews

American Express - Texas, Dallas / Customer Service - Bait & Switch - Screwing Over Military Member

Fr
Fraud Buster Gal on 2016-02-04
In August, 2015 I applied for an American Express credit card. The offer included a $300 statement credit if I charged $1, 000 on the card within the first three months. I charged over $1, 000 and am still waiting for my credit. I call every month and get "We're looking into it"...

American Express / Gift card

Sg
Sgibson on 2016-01-17
I purchased a $100 american express gift card for someone for christmas at walmart on 12/11/2015, apparently walmart did not activate the card properly, walmart refuses to correct the problem, and when i call the number on back of the card the employees in india, gave me the run around...

American Express - Florida, Fort Lauderdale / Gold Card

Nt
NTSDme on 2015-12-16
I believe that American Express is treating people inappropriately. In my situation I was harassed from September 2015 to November 2015. I received daily phone calls, weekly letters in the mail and multiple emails. Every time I called customer service they admitted that the mistake wa...

American Express / Husband dies 6 weeks ago - still no refund from AMEX Account

Re
Reviewer57214 on 2015-11-15
My husband had a AMEX Serve Account. He died on 9/30/15. On October 5th I called AMEX Serve Customer Service. I requested that the account be closed and that a refund for the balance on the account be refunded, I was told that it would be no problem and it would be taken care of. Ten day...

American Express - Texas, El Paso / Unauthorized Credit Card Charges

Si
Simonewest1 on 2015-11-08
On 7/27/2015 my car was broken into and my checkbook and AMEX credit card were stolen. I was in the process of signing a lease to move into a new location as of 8/1/2015 and had left my personal items in my car while at work. After calling the police and making a formal report, I...

American Express / Harrassing phone calls

Re
Reviewer54561 on 2015-10-15
10/13/15 I do not have an American Express card but I get a call at least once a day from this phone number: 888-819-2135. I screen my calls and don't answer the ones I don't recognize...I have never known American Express to resort to soliciting customers by phone...that's why I think...

American Express / Extended Warranty Coverage

Ha
hatescumbags on 2015-09-19
My Dell Laptop, purchased with my Business Amex card died after 2 years. Motherboard, dead. Being a computer tech, I tried first to revive it, and then, as I was going away, Dropped it at a colleague's shop to look at before I went away. When I got back, I picked up my laptop and was told...

American Express - New York, New York / customer service???

Re
Reviewer93042 on 2015-08-17
I tried making a purchase with my AMEX card this AM only to have the charge denied. I pay off the card in full every month and haven't missed a beat since I got the card several years ago. I subsequently made 5 calls to "customer service" only to be met by ignorant, incompetent first line...

American Express / Debit not refunded after canceling the card

Ga
Gassan Tadros on 2015-05-11
I cancelled my personal Amex card on October 2014, i had some debit on that card, that was supposed to be refunded by Amex to me, i requested to receive it by Cheque. Since then, i received nothing, and every week i follow up with Amex on phone (costing me for international calls more than...

American Express Travel / Bait and switch

Ms
Ms Linda on 2015-02-19
I placed a bid for a vacation package through American Express Travel for Universal Studio in Orlando for 4 people in June 2013 what I got was a exclusive VIP Experience for 12 people for 2, 848.00. Something I didn't want or needed as their are only 3 people in my family. Talking...

David Jones American Express - New South Wales, Sydney / Customer Service

Wi
wick12c on 2015-01-26
On the 21st of January I took a work lunch break to go and buy my wife her 30th present for the amount of $2, 500 and at POS the transaction was declined. A second attempt was made as I am well aware of my account balance and it was also declined. I made a call for the first time to AMEX...

American Express / Timeshare scam

Da
Danny Raposo on 2014-07-28
I will try and make this as brief as possible. We travelled to Mexico in 2008 and I was interested in the promise that a new building would be constructed and I would be one of the Elite customers who got in first. After three hours of wrangling with the salesperson, I was told that to...

American Express Credit Card / Refuse to reserve the emergency credit

Sa
Savanai Nilwan on 2014-07-16
I am currently live and working in Thailand also using the American express card around 10 years now. As I have to go short travel abroad for couple of days. Well as I doesn't want to carry the cash and prefer to use the credit card which of course American express as I am only trust...

American Express / Pre paid pass

Ka
Katieselement on 2014-01-25
We purchased a pass card for our teenage daughter through American Express pass, we were supposed to be able to pre load the card. Our daughter would have access to balances, etc. 3weeks llater and no resolution, 5hours via phone and internet, we still don't have access to the 75.00...

American Express Plum Card - California, Calabasas / Letter from P. Hopkins

To
tom168 on 2013-12-18
i am usually a fan of Amex...but recently they sent me a letter (from P. Hopkins) asking me to call 1-866-648-6163...i called and was put on hold for over 30 minutes???!!!...when i used LiveChat they told me everything was fine...really pissed me off...why bug a happy customer and waste 20 minutes of their day???!!!...bad Amex - not such a fan anymore

American Express - Illinois, chicago / cheating card users

La
layla13 on 2013-11-20
I used AM card around 2 years, When I got this card immediately to apply for online banking, and then i calling them i want to know which amount i should to pay, they told me recent charges, so i just paid recent charges every month, actually, the statement and amount was wholly...

American Express - California / Lowered my credit limit for no reason

Ab
abdul9197 on 2013-10-11
Dear AMEX, I do not appreciate you blocking my credit limit for no reason, why would you check on my credit without any reason and lower it. An agent confirmed I could make another transaction of $3000 but now with the new restriction I can barely spend few more hundreds. Is it because Jason...

American Express - North Carolina / AMEX SUCKS

Jo
Jon T Foster on 2013-10-11
I have perfect credit score and spend $40, 000 a month between 2 cards. We use them to buy product to resale. I have never been late and used the cards and made payments based on their own rules. One day, my card quits working and I get a phone call saying they have put a limit on my card...

American Express - Georgia, Atlanta / Lowering Credit Line for Incorrect and Falsified Reason

Ss
sshah on 2013-08-30
Have been customer with Amex since 1997, paying $450 for the Delta Reserve card and also the $150 for the Gold card and the SPG cards. Recently received a letter 'we are reducing credit limit from $25, 000 to $2600' because I have recently taken some financing from other banks to...

American Express / Late Fee and Finance Charges

Mu
MUFAROOQ on 2013-07-17
I have been an American Express card holder since 1983. I missed making the credit card payment by one day and I was charged a late fee and finance charge to my shock. I called the customer service and talked to a rep about the charges. She started telling me about company policy and why I...

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