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American Express

American Express Company

P.O.Box 981540
El Paso
New York
United States - 79998-1540
Customer Care
1 800 528 4800(Customer Service) 1 1
1 212 640 2000 0 0
1 800 221 9950(TTY/TDD) 0 0
1 800 522 1897(TTY/TDD (in New York)) 0 0
1 800 243 3888(Apply for a new account) 0 0
1 800 472 9297(Pay Bill) 0 0
1 800 227 4669(Express Cash - US only) 0 0
1 877 297 4438(Gift Card) 0 0
1 866 207 7970(American Express Prepaid Card) 1 0
1 212 693 1033 0 0
Additional Branches

Bill Payment
P.O.Box 360001
Fort Lauderdale,
FL 33336-0001

Bill Payment (Overnight)
US Payment Florida
1801 NW 66th AVE STE 103A
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American Express Complaints & Reviews

American Express - Husband dies 6 weeks ago - still no refund from AMEX Account

Posted: 2015-11-15 by    Reviewer57214
Complaint Rating:  0 % with 0 votes
My husband had a AMEX Serve Account. He died on 9/30/15. On October 5th I called AMEX Serve Customer Service. I requested that the account be closed and that a refund for the balance on the account be refunded, I was told that it would be no problem and it would be taken care of. Ten days later,...

American Express - Texas, El Paso - Unauthorized Credit Card Charges

Posted: 2015-11-08 by    Simonewest1
Complaint Rating:  0 % with 0 votes
On 7/27/2015 my car was broken into and my checkbook and AMEX credit card were stolen. I was in the process of signing a lease to move into a new location as of 8/1/2015 and had left my personal items in my car while at work. After calling the police and making a formal report, I immediately...

American Express - Harrassing phone calls

Posted: 2015-10-15 by    Reviewer54561
Complaint Rating:  0 % with 0 votes
10/13/15 I do not have an American Express card but I get a call at least once a day from this phone number: 888-819-2135. I screen my calls and don't answer the ones I don't recognize...I have never known American Express to resort to soliciting customers by phone...that's why I think they...

American Express - Extended Warranty Coverage

Posted: 2015-09-19 by    hatescumbags
Complaint Rating:  0 % with 0 votes
My Dell Laptop, purchased with my Business Amex card died after 2 years. Motherboard, dead. Being a computer tech, I tried first to revive it, and then, as I was going away, Dropped it at a colleague's shop to look at before I went away. When I got back, I picked up my laptop and was told that...

American Express - New York, New York - customer service???

Posted: 2015-08-17 by    Reviewer93042
Complaint Rating:  0 % with 0 votes
I tried making a purchase with my AMEX card this AM only to have the charge denied. I pay off the card in full every month and haven't missed a beat since I got the card several years ago. I subsequently made 5 calls to "customer service" only to be met by ignorant, incompetent first line reps...

American Express - Debit not refunded after canceling the card

Posted: 2015-05-11 by    Gassan Tadros
Complaint Rating:  100 % with 1 votes
I cancelled my personal Amex card on October 2014, i had some debit on that card, that was supposed to be refunded by Amex to me, i requested to receive it by Cheque.
Since then, i received nothing, and every week i follow up with Amex on phone (costing me for international calls more...

American Express Travel - Bait and switch

Posted: 2015-02-19 by    Ms Linda
Complaint Rating:  100 % with 1 votes
I placed a bid for a vacation package through American Express Travel for Universal Studio in Orlando for 4 people in June 2013 what I got was a exclusive VIP Experience for 12 people for 2, 848.00. Something I didn't want or needed as their are only 3 people in my family. Talking with...

David Jones American Express - New South Wales, Sydney - Customer Service

Posted: 2015-01-26 by    wick12c
Complaint Rating:  0 % with 0 votes
On the 21st of January I took a work lunch break to go and buy my wife her 30th present for the amount of $2, 500 and at POS the transaction was declined. A second attempt was made as I am well aware of my account balance and it was also declined. I made a call for the first time to AMEX CS...

American Express - Timeshare scam

Posted: 2014-07-28 by    Danny Raposo
Complaint Rating:  0 % with 0 votes
I will try and make this as brief as possible. We travelled to Mexico in 2008 and I was interested in the promise that a new building would be constructed and I would be one of the Elite customers who got in first. After three hours of wrangling with the salesperson, I was told that to show...

American Express Credit Card - Refuse to reserve the emergency credit

Posted: 2014-07-16 by    Savanai Nilwan
Complaint Rating:  0 % with 0 votes
I am currently live and working in Thailand also using the American express card around 10 years now. As I have to go short travel abroad for couple of days. Well as I doesn't want to carry the cash and prefer to use the credit card which of course American express as I am only trust card....

American Express - Pre paid pass

Posted: 2014-01-25 by    Katieselement
Complaint Rating:  0 % with 0 votes
We purchased a pass card for our teenage daughter through American Express pass, we were supposed to be able to pre load the card. Our daughter would have access to balances, etc. 3weeks llater and no resolution, 5hours via phone and internet, we still don't have access to the 75.00 they...

American Express Plum Card - California, Calabasas - Letter from P. Hopkins

Posted: 2013-12-18 by    tom168
Complaint Rating:  100 % with 1 votes
i am usually a fan of Amex...but recently they sent me a letter (from P. Hopkins) asking me to call 1-866-648-6163...i called and was put on hold for over 30 minutes???!!!...when i used LiveChat they told me everything was fine...really pissed me off...why bug a happy customer and waste 20 minutes...

American Express - Illinois, chicago - cheating card users

Posted: 2013-11-20 by    layla13
Complaint Rating:  50 % with 2 votes
I used AM card around 2 years, When I got this card immediately to apply for online banking, and then i calling them i want to know which amount i should to pay, they told me recent charges, so i just paid recent charges every month, actually, the statement and amount was wholly correct.Until...

American Express - California - Lowered my credit limit for no reason

Posted: 2013-10-11 by    abdul9197
Complaint Rating:  0 % with 0 votes
Dear AMEX,

I do not appreciate you blocking my credit limit for no reason, why would you check on my credit without any reason and lower it.
An agent confirmed I could make another transaction of $3000 but now with the new restriction I can barely spend few more hundreds.

American Express - North Carolina - AMEX SUCKS

Posted: 2013-10-11 by    Jon T Foster
Complaint Rating:  0 % with 0 votes
I have perfect credit score and spend $40, 000 a month between 2 cards. We use them to buy product to resale. I have never been late and used the cards and made payments based on their own rules. One day, my card quits working and I get a phone call saying they have put a limit on my cards because...

American Express - Georgia, Atlanta - Lowering Credit Line for Incorrect and Falsified Reason

Posted: 2013-08-30 by    sshah
Complaint Rating:  100 % with 1 votes
Have been customer with Amex since 1997, paying $450 for the Delta Reserve card and also the $150 for the Gold card and the SPG cards. Recently received a letter 'we are reducing credit limit from $25, 000 to $2600' because I have recently taken some financing from other banks to open...

American Express - Late Fee and Finance Charges

Posted: 2013-07-17 by    MUFAROOQ
Complaint Rating:  0 % with 0 votes
I have been an American Express card holder since 1983. I missed making the credit card payment by one day and I was charged a late fee and finance charge to my shock. I called the customer service and talked to a rep about the charges. She started telling me about company policy and why I was...

American Express - Maryland - Canceled Cards

Posted: 2013-05-10 by    Booda Boutique
Complaint Rating:  100 % with 1 votes
I've been a customer of American Express Business and have 3 other Amex cards since 2005. I've never been late on payments and am a great customer. We recently attempted to make a business purchase/transaction that looked "suspicious" to Amex so instead of calling and asking about...

American Express - Georgia, Atlanta - Limit reduction / fees

Posted: 2013-03-26 by    S Ghiai
Complaint Rating:  0 % with 0 votes
After being a member for 20 years, my limit was reduced by half just for paying late due to problems logging in. Representative in India who I could not understand hung up on me twice and then could not help. I have calculated spending over 2 million over 20 years which they charge merchants...

American Express - Georgia, Atlanta - Internet harassment

Posted: 2013-02-14 by    Restitution 2
Complaint Rating:  0 % with 0 votes
I was followed on the internet for 6 months by TIMOTHY CURTIN law firm located in Atlanta, Georgia. The # (404) 262-0290. They are in collection. And client is AMERICAN EXPRESS. I was harassed in a very evil and vindictive horrifying way.

I have a debt with them and unfortunately...

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