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American Express Customer Care Service

American Express Company

P.O.Box 981540
El Paso
New York
United States - 79998-1540

Customer Support Phone Numbers

1 800 528 4800(Customer Service) 11 2
1 212 640 2000 2 0
1 800 221 9950(TTY/TDD) 0 0
1 800 522 1897(TTY/TDD (in New York)) 1 0
1 800 243 3888(Apply for a new account) 0 0
1 800 472 9297(Pay Bill) 0 0
1 800 227 4669(Express Cash - US only) 0 1
1 877 297 4438(Gift Card) 0 1
1 866 207 7970(American Express Prepaid Card) 2 0
1 212 693 1033 0 0
Additional Branches

Bill Payment
P.O.Box 360001
Fort Lauderdale,
FL 33336-0001

Bill Payment (Overnight)
US Payment Florida
1801 NW 66th AVE STE 103A
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American Express Complaints & Reviews

American Express / Credit Card Charge refunded to card by merchant & AMEX recharged me.

Rhonda Gray Alexander on 2016-05-08
I paid for a vacation rental that was non-existent with my American Express Card. I reached out to AMEX for help & not only received no help but was treated very rudely by several customer service reps. AMEX put the charge in dispute but would not pursue. I called merchant everyday & they...

American Express / Credit Card Cancellation

Steven Doyle on 2016-04-22
American Express bad customer service Ten days ago I received an email from American Express that stated I had not activated a card they had sent to my spouse. We only have one American Express card, mine. Concerned that the email may be an attempt at phishing or just fraudulent I called...

American Express - New York, New York / Charges to Account

Paulgp on 2016-04-17
I've visited your sites a few times noticing you help people who have been scammed. I was wondering if you could help me and others that have been scammed. AMEX by taking a blind eye and holding card holders to illegal contracts even when cancellation notices have been provided is aiding...

American Express / Serve card

Wendi Lunder on 2016-03-12
I did my taxes through Tax Act and had the refund deposited on a American Express Serve Card. A month and half later and I'm still waiting for the Serve card to come in the mail. I have called Customer Service 1hey have sent replacement cards 4 times and I have never received any of them...

American Express - Texas, El Paso / Credit card

Reviewer44558 on 2016-03-04
My American Express/Costco card s about to be discontinued. So I applied for a new card and now have it, but haven't used it. I have a balance on my Costco card which I always pay online. When I log on only my new account comes up. The website on the paper bill for first account takes me...

American Express - Texas, Dallas / Customer Service - Bait & Switch - Screwing Over Military Member

Fraud Buster Gal on 2016-02-04
In August, 2015 I applied for an American Express credit card. The offer included a $300 statement credit if I charged $1, 000 on the card within the first three months. I charged over $1, 000 and am still waiting for my credit. I call every month and get "We're looking into it"...

American Express / Gift card

Sgibson on 2016-01-17
I purchased a $100 american express gift card for someone for christmas at walmart on 12/11/2015, apparently walmart did not activate the card properly, walmart refuses to correct the problem, and when i call the number on back of the card the employees in india, gave me the run around...

American Express - Florida, Fort Lauderdale / Gold Card

NTSDme on 2015-12-16
I believe that American Express is treating people inappropriately. In my situation I was harassed from September 2015 to November 2015. I received daily phone calls, weekly letters in the mail and multiple emails. Every time I called customer service they admitted that the mistake wa...

American Express / Husband dies 6 weeks ago - still no refund from AMEX Account

Reviewer57214 on 2015-11-15
My husband had a AMEX Serve Account. He died on 9/30/15. On October 5th I called AMEX Serve Customer Service. I requested that the account be closed and that a refund for the balance on the account be refunded, I was told that it would be no problem and it would be taken care of. Ten day...

American Express - Texas, El Paso / Unauthorized Credit Card Charges

Simonewest1 on 2015-11-08
On 7/27/2015 my car was broken into and my checkbook and AMEX credit card were stolen. I was in the process of signing a lease to move into a new location as of 8/1/2015 and had left my personal items in my car while at work. After calling the police and making a formal report, I...

American Express / Harrassing phone calls

Reviewer54561 on 2015-10-15
10/13/15 I do not have an American Express card but I get a call at least once a day from this phone number: 888-819-2135. I screen my calls and don't answer the ones I don't recognize...I have never known American Express to resort to soliciting customers by phone...that's why I think...

American Express / Extended Warranty Coverage

hatescumbags on 2015-09-19
My Dell Laptop, purchased with my Business Amex card died after 2 years. Motherboard, dead. Being a computer tech, I tried first to revive it, and then, as I was going away, Dropped it at a colleague's shop to look at before I went away. When I got back, I picked up my laptop and was told...

American Express - New York, New York / customer service???

Reviewer93042 on 2015-08-17
I tried making a purchase with my AMEX card this AM only to have the charge denied. I pay off the card in full every month and haven't missed a beat since I got the card several years ago. I subsequently made 5 calls to "customer service" only to be met by ignorant, incompetent first line...

American Express / Debit not refunded after canceling the card

Gassan Tadros on 2015-05-11
I cancelled my personal Amex card on October 2014, i had some debit on that card, that was supposed to be refunded by Amex to me, i requested to receive it by Cheque. Since then, i received nothing, and every week i follow up with Amex on phone (costing me for international calls more than...

American Express Travel / Bait and switch

Ms Linda on 2015-02-19
I placed a bid for a vacation package through American Express Travel for Universal Studio in Orlando for 4 people in June 2013 what I got was a exclusive VIP Experience for 12 people for 2, 848.00. Something I didn't want or needed as their are only 3 people in my family. Talking...

David Jones American Express - New South Wales, Sydney / Customer Service

wick12c on 2015-01-26
On the 21st of January I took a work lunch break to go and buy my wife her 30th present for the amount of $2, 500 and at POS the transaction was declined. A second attempt was made as I am well aware of my account balance and it was also declined. I made a call for the first time to AMEX...

American Express / Timeshare scam

Danny Raposo on 2014-07-28
I will try and make this as brief as possible. We travelled to Mexico in 2008 and I was interested in the promise that a new building would be constructed and I would be one of the Elite customers who got in first. After three hours of wrangling with the salesperson, I was told that to...

American Express Credit Card / Refuse to reserve the emergency credit

Savanai Nilwan on 2014-07-16
I am currently live and working in Thailand also using the American express card around 10 years now. As I have to go short travel abroad for couple of days. Well as I doesn't want to carry the cash and prefer to use the credit card which of course American express as I am only trust...

American Express / Pre paid pass

Katieselement on 2014-01-25
We purchased a pass card for our teenage daughter through American Express pass, we were supposed to be able to pre load the card. Our daughter would have access to balances, etc. 3weeks llater and no resolution, 5hours via phone and internet, we still don't have access to the 75.00...

American Express Plum Card - California, Calabasas / Letter from P. Hopkins

tom168 on 2013-12-18
i am usually a fan of Amex...but recently they sent me a letter (from P. Hopkins) asking me to call 1-866-648-6163...i called and was put on hold for over 30 minutes???!!!...when i used LiveChat they told me everything was fine...really pissed me off...why bug a happy customer and waste 20 minutes of their day???!!!...bad Amex - not such a fan anymore

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