The complaint has been investigated and
resolved to the customer's satisfactionResolved Vision Max — Bad service
resolved to the customer's satisfaction
The service at this Vision Max was not good. First of all, it is difficult to understand many of the people working there due to their heavy accents; this is including the Dr, those assisting with the eye exam, and those who assist customers with choosing options for their glasses. I could barely understand them and I doubt that they fully understood me when I asked questions. Secondly, the person who began my eye exam did not have a customer friendly manner. At one point, my head was abruptly pushed against a headrest because I could not understand what she was telling me to do. Third, after my eye exam it was obvious that my sight is very bad and the sales associate vaguely said something about having to pay extra charges because of the strength of my lenses. I asked for clarification because she was not specifically telling me how much extra I was going to have to pay. She ended up lying to me and giving me a false amount so that she could proceed with having me choose frames and then purchase. When I chose frames and sat down with the lady she tallied up the total up to that point and I objected to the amount because it was not what she said previously and I said I wanted to use a different coupon than the one I previously presented to her. She told me that it was too late to give her the other coupon. (Why?... She had not completed the sale, she had not finished telling me about all the upgrades I could have done to my lenses, no papers were signed at that point, and no payment had been made??) Before I could reason with her on this, her co-worker walks over and told me that I didn't want to use the other coupon I had because with that coupon I could only choose from their cheapest frames and she went over and held up an example of a cheap frame. Of course, it was hideous and of course I decided not to argue with her about switching coupons. The sales associate proceeded to try to sell me upgrades which I was not interested in, especially sense I had already exceeded the amount I expected to pay. She got frustrated with me as I continued to reject her proposals without allowing her to ramble on until she was finished. She actually told me to wait until she finishes. (Again, Why...? I already knew that I didn't want anti-glare lenses, or scratch-proof lenses. Why should I sit there and listen to her until she finished, wasting my time and hers?) This is another example of poor customer service. Finally, they told me they would call when I could pick up my glasses. I received a call from their receptionist and when I got there to pick up my glasses no one could locate them. They asked me several times if I had been called and I said "yes" several times. Needless to say, I had to make another trip to pick up my glasses because they did not have them ready for me on that day as the call suggested.