The complaint has been investigated and
resolved to the customer's satisfactionResolved Vision Express Wrag TIme — Damaging freight then hiding it.
resolved to the customer's satisfaction
LTL shipment from California got lost in shipping, when it finally arrived it, Vision Express - Wrag time woould not let me inspect the product for damage. Said if I didn't want it, put it back on the truck, otherwise take it as it is.
Turns out they were hiding the fact the pakage had actually been smashed between two other palletized items, mine being the most delicate and getting damaged. No visable package damage, so we excepted it.
For emails later... I can't even get a response back from them.
Driver was rude, dispatcher was rude and even hung up on me while on the phone trying to get permission to inspect package.
Will try and nver ship with this comapny again... Hope you all heed my warning. Poor tracking, poor quality delivery, poor live assistance and no after the fact assistance.
I have complete photo documentation and lots of witnesses to the abusive nature of the delivery.
Included photo shows crack in plastic, unit still attached to pallet and metal frame underneath smashed, plastic went back into somewhat original shape, but still cracked.