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I was not successful in submitting Nero competitive rebate to Velocity Fulfillment, a.k.a. www.status-now.com. I actually submitted both a competitive and non-competitive Nero rebate. The non-competitive rebate was fulfilled.
Before submitting the competitive rebate I contacted Velocity Fulfillment at [protected] and asked staff about the adequacy of materials I was about to submit, including a particular competitive CD disc. I was told my materials were adequate.
While I traveled for work, I tracked the status of the rebate at www.status-now.com. The on-line status for both rebates never did or has indicate a problem with either. When I returned from travel I found a postcard reporting my competitive rebate submission did not include proof of competitive product ownership, such as the CD disc I did include in the submission.
My difficulty with the rebate arises from my returning from travel to find the postcard after the rebates processing is closed. Subsequently Velocity Fulfillment and Nero both tell me there is nothing that can be done about the unfulfilled competitive rebate. Velocity Fulfillment tells me Nero has closed the rebate and no corrections can be made. Nero Customer Service tells the rebate processor is responsible for the rebates.
Presently I am trying to learn from:
1) Velocity Fulfillment what the purpose of the rebate status report at their www.status-now.com website is if not to reflect the rebates status such as that reported to me by their postcard.
2) Nero Inc. who decides the rebate processor is the last word for fixing rebate issues such as mine. Nero Inc's customer service so far refuses to tell me anything other than Nero can't do anything with the rebate as the rebate processor is responsible.
I did collect on my rebate. The nero service telephone line was served by only a few staff. I have access to several telephone lines. I called to their center on all my lines and successfully prevented them from talking to anyone but me. Nero's staff disabled all their lines for a time so that calling their phone number always rang busy, but eventually they'd go back to taking calls and I was back to talking to them. Nero's staff relented and fixed my rebate.
I sent a rebate off in Oct 2016 I contact them in Feb 2017 because I never receive it...They told me to call back end of March because it been mail off. I call back they told me the same thing so they resent off another one still haven't receive my rebate, every month they keep telling me oh you should receive it by such a such time smh Now they telling me to call back the end of August & they can only send out 1 more & if the promotion close it's nothing they can do. Since when do it take mos & mos to receive anything in mail IMPOSSIBLE I WILL NEVER DO A REBATE EVER AGAIN
& they said the check wasn't return nor cash smh & they refuse to let you speak to a mgr/supervisor
Soooo unprofessional
STAY AWAY FROM THESES LYING RUDE REBATE...THEY A SCAM IF YOU ASK ME