Suburban Propane

I was charged over $4.39 per gallon, I used it for heat and hot water. I called the office and they said the price of propane was going for that much and did not want to help at all. I advised them that I want place on to will call because I was offer a lower price from another company. Yesterday they decided to deliver 20 gallons of propane and charge me over $4 dollars. I attempted to contact the office and the staff was very rude and unprofessional towards me. One of the officer staff told me that she was going to schedule to have my propane tank picked up leaving me and my family with no heat. I was then transfer to the manger who would not help me and put words into my mouth. He then transferred me to another manger, who said, "Let get thing strait before we start", after going back and fourth he finally credited my account for the 20 gallons and told me I am glad that you are no longer going to be a f**king customer. I found that to be very offensive and unprofessional. When I asked to speak to his boss he stated, " You do not want to talk with my boss". I think people should be aware of how they treat their customers. A large scale company like Suburban does not care about the small home owners when they have big accounts that burn thousand of gallons of propane a year. People should shop around for prices and they will find that they are probably being charge a very out rages price.

I told them that our propane tank was rusting as it was from a former company that was bought out and they told me that my tank is like brand new. It was manufacture in 1992 and it cover in rust, they have never came and paint over the rust. That was not an issue for your company.