National Car Rental

I went to rent a vehicle and apparently was denied and don’t understand why. I rented from you guys and brought the car back upon doing so my luggage was lost so I had to cancel my cards. I have been trivia gj reach out to where I can pay my balance owed as this is what I believe is the reason I can’t rent which is a measily 220 dollars please just send me where to make payment as this is really not right

Leah Nieves

I have rented from National at Orlando International Airport several times this past year. I have not had an issue until this past week. I booked my reservation with a confirmed total of $290.65. As instructed, I went to the Executive area and selected my vehicle. I checked out as usual and proceeded to my hotel. I was shocked when I checked the receipt to see that I had been charged $866.40—nearly triple the amount I had agreed to! I contacted customer service immediately and they responded a day later, asking for my original confirmation, which I promptly sent. I waited another day for a response, at which point I was told my case was being sent to the manager at the Orlando Airport office and that I would be contacted "as soon as they can get the billing fixed." I waited for another SIX days with no word. I again contacted the main customer service group that I had not heard from the Orlando office. Later that day, I finally received an email from Bryan Samsury, Tri-Brand Station Manager, who said that the code I used to book my rental was no longer valid, but "in the spirit of making it right" he had refunded me $126. Somehow the rate no longer working was my fault, and they were entitled to triple my cost when I drove off the lot without notice? Furthermore, I was able to use the some code for a subsequent reservation in October. I immediately replied that I was entitled to a refund of $575.75, once again attaching my original confirmation for $290.65. Bryan did not respond for over two days. I sent emails to both National customer service and Bryan letting them know their response was unacceptable and that I would be charging back the amount, filing complaints, and contacting legal services, to which I have not received a response. The real kicker is that when I returned the car, I accidentally left my Gucci sunglasses on the front seat. I returned to the lot 10 minutes later and watched the car I had just returned drive away. I went to the kiosk and told them I needed my sunglasses back. After about 10 minutes the rep told me that the car had already been cleaned and the glasses were not in there. How unbelievably dishonest, someone clearly stole my sunglasses. I guess I shouldn't have expected anything more considering how dishonest the entire staff at the Orlando Airport office appear to be.