Kmart

Sept. 28, 2015 - Just wanted to share the latest experience about how this corporation does business. Went into the store and found a couple clearance items and thought I could get in and get out quickly. There was one checkout line operating and was third person in line. For some reason, the clerk was having issues processing the purchase of the people at the head of the line. After several attempts and about 5-10 minutes trying to figure out what was wrong, the clerk left the cash register and went to find somebody to help. All the while four more people are now behind me. Another 5 minutes trying to figure out the problem. They eventually moved everyone over to another checkout lane. Now the real aggravation begins. Was still third in line after 10 minutes. Each customer only had a small handful of items and the experience begins with what is your phone number, then are you a card member, then do you want to be a card member. After scanning the items, then the questions are do you want to donate to whatever charity it is this time around. After the customer finally gets to leave, the process starts all over with the next customer. Needless to say, all the people in line are getting more impatient at why it is taking so long. Mr, Lambert, if you really care about serving customers in your stores, quit asking for phone numbers, card memberships, and donations. All people want to do is purchase their items. Why does anyone need to give out a phone number for a simple cash purchase? As I walked out of the store, I asked myself why would I ever come back here to wait forever to purchase something. Maybe the best thing for you is to just close all the stores and save everyone the headache of a slow painful dying of your corporation. We would be much better off not having to shop your stores than to punish ourselves going through your current process to purchase something. Several months earlier had similar issue and thought it was a fluke but apparently this is standard practice. Soon you won't have any customers that will gladly shop somewhere else. Used to be a great place to shop but I am finding it more difficult than ever to ever want to come back and purchase anything. An iconic name brand that will eventually join the heap of other failed companies. Too bad you had to ruin the reputation of Sears too as you drag the company into financial ruin and eventual liquidation.