Employment Development Department

Why does the EDD claim they have the influx of calls handled by hiring more employees and added new phone numbers. Well this has done nothing to help as I have stayed on the phone 3 days straight with no luck. Its not bad enough that the verification hours are only8 till 12. The last person I spoke to was Katrina and she assured me to keep calling and I would get in. WRONG
I opened a claim in August and still fighting to get the verification, although everything has been sent and received by EDD. I have complaints that make mine look simple but I am up in age and it just makes me tired.
I would have put the address down but frankly, EDD has so many different addresses. I know how busy everyone at EDD is but maybe you should set up a senior phone line, I would like to know exactly what EDD needs for my ID. I have sent my California License, my SS#, a copy of my water bill.