Spokeo reviews and complaints 1
View all 135 complaintsSpokeo - Reverse phone lookup service
Hello there Spokeo, et, al.
Since Spokeo encourages feedback (per Spokeo Terms of Service) Then this is an official complaint of dissatisfaction.
I have found the description and "offer" information for Spokeo's "REVERSE PHONE LOOKUP" service to be deceptive - misleading and ALMOST predatory.
The $1.95 Spokeo offer that includes a $1.00 first time User discount is a classic use of fear-dampening thought succession… leading to a Spokeo service sale for.95 cents.
If that's not enough, the information returned using Spokeo's "REVERSE PHONE LOOKUP" service is no more inclusive or complete than that of what could easily be obtained from free search platforms or even Google.
I realize that Spokeo is a for-profit data services company but I absolutely object to paying for something JUST TO LEARN that the fee I paid for Spokeo's "REVERSE PHONE LOOKUP" service brings me no closer to what I would receive for nothing… while finding out that what I really want will cost much more.
One commonly accepted definition of the English word "extortion" is "the act or an instance of extorting something, as by psychological pressure".
In closing, and per the Spokeo satisfaction language that is posted on the Spokeo Web Site, I am utterly and entirely DISSATISFIED.
Please follow and execute Spokeo's dissatisfaction policy with new users.
Thank you.
-Liam
Desired outcome: I want my .95 cents returned.
The complaint has been investigated and resolved to the customer's satisfaction.
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Dear Liam:
I received your complaint to the ComplaintsBoard.com page for Spokeo, on September 27, 2021 regarding our service, and I am happy to assist in resolving this matter.
When making a purchase, we do our best to let you know about the kind of information we may have available. In addition, we gather our data from 12 billion public records, ranging from census data to public social media profiles. New information is added to our system every day and I suggest you check back for new updates.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care