US-Appliance.com review: Their customer service was indignant and their delivery horrible

I ordered two expensive machines from them--an LG washer and dryer. When the washer came damaged, they did nothing to help me. Their customer service was indignant and their delivery horrible. They claim that I didn't report the damage (which could not be seen from the outside of the box) to them within 24 hours--which I had. Their "Best" was for me to pay to ship it back and restock it. Then they might consider giving me some money back. Insulting in every way.