Ultraframe — Why so many problems with my Ultraframe Roofing System, installed by Greenway?
I am the recipient of an Ultraframe Roofing System, installed in 2011 by Greenway Home Improvement Ltd, trading as Greenway.
Within months a double glazed roofing panel fell out of the roofing frame.
The roofing support trims were too short, which allowed drafts and water to enter the conservatory.
Some of the outer roofing glazing bars are sliding down the roofing glass. This in turn is allowing movement in the roofing glazing.
There is significant amount of discolouration in certain upvc roofing components, which gives the conservatory roofing system the appearance of a mis-matched use of materials.
I contacted the owner of Ultraframe, Brian Kennedy informing him of the problems with my Ultraframe Roofing System and the lack of technical support from Ultraframe staff (Mr Hanson, Mr Wallace and Mr Thomson MD of
Mr Morris Dentith, responded on Mr Kennedy’s behalf stating the following:-
“I will talk to the CEO of Ultraframe tomorrow and put together a report to pass to Mr Kennedy
I will obviously keep you updated ……..”
Ultraframe refuses to respond further. WHY?
I hope this is not happening to others?