TriClearMessage from TriClear customer service!

C
This review was posted by
a verified customer
Verified customer

This is a message from TriClear Customer Service. We are posting this message to make sure that anybody reading this knows how to contact our Customer Service department with any problems or questions. Here at TriClear, we are dedicated to our customers, and we take Customer Service very seriously. Please contact us via phone at [protected], via email at [protected]@triclear.com or via the web at www.triclear.com. Representatives are available to assist you Monday through Friday from 7:00am to 5:30pm PST, and Saturday from 7:00am to 3:30pm PST.

Regards,

TriClear Customer Service
[protected].

Responses

  • Mo
    Mommyof4qteez Jun 06, 2016

    I ordered the free trial of triclear a couple weeks ago...when I figured out how much it cost a month ($69.95) I called and told them I wanted to cancel. I was told that I would have to pay $29.95 for the so called free trial and then she would cancel. I have been using it now for 2 weeks and it is making my face worse! I started out with mild acne and now I have huge red knots all over my cheek and chin. It is horrible and I would never recommend it to a friend or anyone for that matter...it's a joke! An expensive joke at that...

    0 Votes
  • An
    Anna McLain Jun 06, 2016
    This comment was posted by
    a verified customer
    Verified customer

    My checking account also has been charged an unauthorized $75.00.

    0 Votes
  • Ma
    MadasHell Jun 06, 2016

    Signed up for the free 30 trial (just pay shipping). Not only did the product not work, but they charged my credit card $69.95 without my authorization. Contacted Triclear and they said that I needed to call to cancel within 14 days. If you look at their website you would be hard pressed to find that information anywhere. I am sending their junk back and we'll see if they will refund. At very least Triclear is a deceitful company but probably more like a band of thieves.

    0 Votes
  • Sh
    short and nasty Jan 02, 2011

    I also took the offer for learning Spanish and I'm going to cancel as soon as I get the discs in the mail. From the comments I'm reading here they sound like all the other companies out there. (I signed up for the opinion websites). But you get all these try this for free and keep it, yadda, yadda, yadda. Same old, same old. I'm going to send it back without opening it. I'm also calling them and telling them to cancel my membership then I'm going to go to my bank and block them from my credit card. Let's see what they say then.

    0 Votes
  • Dr
    drax Sep 17, 2009

    Wow. I feel lucky that I read these comments. I too made the same mistake as everyone above. But the phone number included in the email I got when i ordered the product [protected]) no longer works at all. If you call it, you get this message: "CDFD4. The number you have dialed is no longer in service. Please check the number and try again." I have no idea how to get a "RMA" if the one method of obtaining it (via the telephone) no longer works. I sent an email to the support line of the company but have not received a response in several days.

    It is within the 14 days of my ordering the first set, so I called my bank and had them cancel my credit card and issue me another one with a new number.

    They have only charged me $6.95 so far... I will return the item (unopened) to the return address and that is the end of it I hope. Not sure what they can do to me now that my old credit card number is no longer valid.

    0 Votes
  • Li
    liv.dream.be2009 Sep 11, 2009

    ironically, its not just onlingo.

    it's Advanced Acai, Onlingo, Activlite, Triclear, Kumaara, Dermitage, and Ookisa. Also Living Christian.

    They are all maketed by Syndero.

    They all promise the same thing. READ THEIR Terms and Conditions - which are a small link at the VERY BOTTOM of the pages. I can't believe these companys are all afiliated.

    What's worse, they can really get you on Advanced Acai because their 48 hour cleanse is also a continuity program, just like the pills - and when you call in to cancel... they just cancel the pills and not the cleanse, so 60 days later you get a charge on your card again!

    Seriously they need to get better, more ethical, policies.

    1 Votes
  • Mi
    Mike Cook Sep 09, 2009

    I hate Onlingo. They charged me 79.95 I wasn't expecting to get charged. I couldn't even get through to their "customer service." I'm changing my card number because of these hacks.

    1 Votes
  • St
    Starwolf16 Sep 06, 2009

    I also am being scammed...and am trying to stop these dang people from sending these CD's...
    not very good to hear others are have the same problem

    0 Votes
  • Mi
    Midino Sep 03, 2009

    Hello, I really wish i would have read all of this before getting involved with the company. I also signed up for the trial. I paid the shipping and handling, and got the discs in the mail a few days later. I cancelled the trial just fine, and sent the discs in. A few weeks later, I looked at my bank statement online only to find that onlingo had charged me 79.95. I called them right away and they said they had not recieved the package. I told them i sent it a few weeks prior to that. They gave me a partial refund of $40 and said the rest would be refunded when they get the discs. I waited and got no refund. I called back today, a month after the partial refund, and they said they still have not gotten it. I didn't have a tracking number for it because i didn't know how horrible this process would be.

    Basically, I'm never getting that 39.95 back, and they wont help me. this is a horrible company and the only reason they are still in business is due to their malicious business tactics.

    1 Votes
  • Ya
    yaz Jun 01, 2009

    Well, It would seem they got another sucker. I am now tring to contact them for this offending rma #. No one is answering the %$#@&*^% phone there and it is well within their business hours that are listed. Luckily I've have already called my bank to cancel and or block any payments to them. Will definitely keep a watch dog eye on their doings in the near future. DON"T THEY KNOW IT"S A RECESSION AND SOMEONE MAY FIND THEM AND GO POSTAL! People have, for far less an offense. You guys need to clean up your act!!!The FBI or whomever should knock soon..

    0 Votes
  • Yv
    yvonne rankin Mar 30, 2009

    i too was scamed out of my money i did not authorize any one to take 79 dollars out of my account this is outragous i want my money back

    0 Votes
  • Ve
    Veni Mar 23, 2009

    It doesnt work. I have a long history of Acne, began during my Teens to now. It has no effect. IT DOES NOT WORK
    My Advice: CONSULT A DERMATOLOGIST IN YOUR AREA.

    0 Votes
  • Ri
    Riku_Tsumi Mar 20, 2009

    Onlingo is the WORST languige company I have ever delt with. I registered with them in order to qualify for a free lap top. Being a college student I couldn't resist. All the other companys I had to order something with where fine and held truthfully to their end of the deal EXCEPT oningo and amazingfreelaptops.com. Onlingo offered a 6 disk spanish learning kit for free and all I had to do was pay the shipping fee through my debit card, since I'm a college student majoring in spanish traslation I thought it might be helpful seeing as it was only suppose to be 6$ (or 2 I can't remember). I easily agreed and my package came to my mailbox about 3 days later as I had expected, it was unharmed and looked like a good product. I decided to hold off on opening it for a while (a month in fact) because I didn't have a spanish class at the time. The deal with the lap top ended up falling through because the last page ended up requiring me to pick 3 offers (of which only three where availible) all of which caused over 50$ and you also had to apply for a credit card (Which I was denied so reguardless I wasn't getting my lap top) but never the less I haddn't invested too much into it so I went out to buy some scrapbooking supplies. When I reached the checkout counter they told me that the debit card wasn't going through and kept saying it had a hold on it. I decided to pay a visit to the bank to see what was going on. I came to find out there was a hold on my account for 79.95! I even had to put money from my savings in there to make up the balance, the savings had been for my college fund. I asked the lady if she could find out who put the hold on my account and she told me it was from onlingo. I was furious. I asked for the number and called customer service. The lady was nice and cudious and said that she would E-Mail me the instructions to send the product back and get the hold taken off my account. I agreed and waited 2 to 3 days for the E-Mail. It never came. Surprise surprise. So I had to go down to the bank (take out more money from my savings to pay for gas to work because the money in the debit account still had a hold on it) and ask for the number again. This time I got a different number that my phone said was from the dominican republic. Needless to say I was seeing red at this point. I went down to the post office to see if they could trace the address seeing as I had thrown the package away already. They couldn't. I went online and couldn't find the number for customer service on their website at all. In fact I couldn't go anywhere on their site at all unless I put my information and credit card number into the sign up sheet. The only place I found it was here on this site. I called them up and go the address, again the staff was friendly and inviting, off course while telling me I had to not only pay for the shipping to send it back, but also the money for the software would be taken out of my account reguardless and then I would get a refund in the mail. Like I said, the staff was nice and inviting but it was too late for me, the damage has already been done. My job is mostly driving and I have to pay for my own gas. That money was to pay for my gas for the next two to three weeks. Now I'll be having to dip into my college fund for it. I"m seriously at this point considering to call the better business buroue (sp?). If my refund isn't sent back by 14 days exactly (because apparently that's how long it's going to take for them to process the fact that I hate their product after I send it back) I WILL be calling them and having them investigated. Seeing all these other complaints I'm still considering it now.

    Sincerly yours,

    Riku Tsumi

    0 Votes
  • Br
    Bruce Mar 06, 2009

    I called customer service today and they DID cancel my membership. It was requested & cancelled within the trial period of 14 days. In E-mail I got this also, now I will send it back to them.
    ** This is an automated message. Please do not reply to this email.
    This email confirms your request for a refund for Onlingo.
    To receive get your refund, please return the product using the instructions below. Make sure to properly label your return with your personal Return Merchandise Authorization (RMA).
    Your Return Merchandise Authorization (RMA) is ######.
    Please follow the instructions below:
    1. Please print the attached shipping label and affix it to the package you are sending back, or clearly mark the front of the package with your RMA number XXXXXX.
    2. Please include Onlingo in your package.
    3. Send package to:

    Onlingo
    153580
    5300 Ontario Mills Pkwy
    Unit 400
    Ontario, CA 91764

    4. In order to receive your refund and avoid future shipments or charges, we must receive your package within 30 days of the RMA initiation date [protected]), unless you have been instructed otherwise by the customer service team. If the return is not received with in this period, you may no longer be entitled to a refund per our return policy.
    5. Your return will be processed, and your refund will be applied.
    Once received, your return may take up 14 days to process.
    If you have any questions about your return please call customer care at 1–800–949–6880.
    M–F 6:00am – 5:30pm
    Sat. 7:00am – 3:30pm

    0 Votes
  • An
    annietap Jan 15, 2009
    This comment was posted by
    a verified customer
    Verified customer

    I am furious with Walmart and OnLingo.com. I filled out a Walmart $1000 gift certificate giveaway, if I would just complete some company surveys. I did about 4 surveys, of the companies I told my interest to, only OnLingo billed me $79.95 twice plus shipping and handling. We moved in November. I did not see my Bank of America charges until December. They said that they sent out a Level I and II CD. Due to the move I never saw them. I also NEVER authorized a membership, or for my credit card to be charged. I gave my credit card number for the opening of the Walmart survey. Onlingo used it! When I paid my credit card bill they charged me for the product, two CD's Level I and II, and made me a member. I did NOT authorize any of this! Today, they told me they will e-mail me an affadavit so that I can get my credit card reimbursed, but when I said that I then want my credit card information taken out of their system and for them to cancel the membership, they refused! The employee Supervisor was Christina ID#106.

    0 Votes
  • Br
    Brandi Dec 04, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I got TriClear for free through some special offer thing last year.

    The product isn't to great.

    A few months after I got the product I saw a charge on my bank statement from TriClear for $75. My bank caught the strange payment along with 2 others that day and refunded all of them into my account. If that hadn't have happened I would be very pissed. I think those people and those stupid telemarketers (that ask for you social security number)that can now call cell phones should be shut down and have charges brought against them.

    0 Votes
  • Cr
    Crystina Nov 26, 2008
    This comment was posted by
    a verified customer
    Verified customer

    COMPANY IS OFFERING A FREE TRIAL FOR SHIPPING AND HANDLING CHARGE AND THEN BILLING YOU THE FULL $69.95 ON YOUR CREDIT CARD IF YOU DO NOT CANCEL THE ONGOING PROGRAM WITHIN THE 14 OR SOMETIMES 30 DAY FREE TRIAL PERIOD. YOU THEN CANCEL WITH NO SHIPMENTS YET MADE BUT THEY SAY THE $69.95 IS NOT FOR A FUTURE SHIPMENT BUT FOR THE FREE TRAIL PRODUCT YOU ALREADY HAVE AND YOUR BEING BILLED BECAUSE YOU DIDNT CANCEL IN THE TRAIL PERIOD. AFTER YELLING THEY WILL REFUND ME ALL BUT $20 FOR A RESTOCKING FEE BUT I ALSO HAVE TO MAIL BACK THE UNUSED PORTION OF THE FREE TRIAL PRODUCT. THERE ARE OVER 130 COMPLAINTS ON THIS WEBSITE ALONE. PLEASE GO TO BETTER BUSINESS BUREAU.COM AND MAKE A FORMAL COMPLAINT!!! TELL THEM YOU WANT ALL OF YOUR MONEY BACK. THIS IS A SCAM.

    0 Votes
  • Ma
    Mark Nov 03, 2008
    This comment was posted by
    a verified customer
    Verified customer

    You take customer service very seriously, then u will stop finding out peoples bank accounts and stealing money from them. You guys charged me for no reason, i don't know how u got my bank account in the first place and now i have to pay my bank for that money, you better give me my refund because i didn't even try your product, i just opened the box to see what it was, , now i want my money back

    0 Votes
  • Sa
    Sarah Oct 15, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Not true!!! I've called Customer Service and they were really nice. And of course they understood English!! She was very helpful! Also it's important to read the guidelines when you're making a purchase. After three weeks of getting the product I was charged $100 just like they said they would. They tell you to call before the three weeks is up and let me know it you don't like the product. Then send the package back and you won't be charged!! People you need to read!!!

    0 Votes
  • Sh
    Shahram Sep 17, 2008
    This comment was posted by
    a verified customer
    Verified customer

    The product is ineffective and is worthless.

    the companies practice is too hastle the customer in order to avoide paying the money back.
    for example they will tell you free trial but whe you want to terminate your trial they ask you to send the bottles back or you will be charged.I send the bottles back and after 3 weeks i was a 75$ charge on my card, when i called they told me they didnt received the product!!!
    they asked for tracking number to refund the money.

    obviously if they were trying to be honest they wouldnot have charged me when they know that they have received the product back.

    DONT EVEN BOTHER TO TRY THIS CRAP.

    0 Votes
  • Ro
    ross Sep 03, 2008
    This comment was posted by
    a verified customer
    Verified customer

    ummmm not gonnah complain, but looking at the advertisement i think i want ur product, but i have no credit cards... can i pay it in cash... but need the companies address in order for me to send my money, and please i wannah get it as soon as possible.. get back at my email address... alright u people take care and may God Bless...

    0 Votes
  • Jo
    Joseph Aug 25, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Triclear is a scamming horrible company! They claim that their trial product is free but if you don't return it within 30 days then they charge you $100 for it. You have to pay for shipping as well which they charge you initially up front. They then keep you on their "subscription" and charge you for crap you haven't ordered! Don't use triclear! It's a bunch of BULL ###!

    0 Votes
  • Ja
    Jake Aug 18, 2008
    This comment was posted by
    a verified customer
    Verified customer

    If you go to there privacy policy page, located on the bottom of the page. Their conditions are the reasons why consumers are facing these types of problems. I have not tried their products, and most definitity will not, due to their unrespectful conditions. Buyers don't read their Terms and conditions, resulting in buyer unpleasent disputes.

    The company states, "We collect, use, and disclose Personal Information and Anonymous Information as described in this Privacy Policy."


    The company also states that, "The information we collect is used to customize the content and/or layout of our Website for each individual visitor, to send you Products you have requested, and to contact you for marketing purposes."

    Another statement, "We may disclose your Personal Information if we believe in good faith that such disclosure is necessary to (a) comply with relevant laws or to respond to subpoenas or warrants served on us; or (b) to protect and defend our rights or property or the rights or property of third parties."

    One more statement I would like to put out, "We sometimes may offer content (products or services) that is sponsored by or co�branded with identified third parties. By virtue of these relationships, the third parties may obtain personally identifiable information that visitors submit to participate in the site activity or take advantage of the service. We have no control over these third parties´ use of this information. The site will notify you at the time of requesting personally identifiable information if these third parties will obtain such information."

    This company, "TriClear", is basically a scam. They will use your information you provide them in their own free will, in any; way, shape, or form. Do not buy from this company, it is untrustworthly. It is almost certain that you will be unsatisfied. They also do not do refunds. Return policy is in the Terms and Conditions.

    Please, if you have the time, or thinking about purchasing from them. READ THE PRIVACY POLICY AND TERMS AND CONDITION!!!

    Thank You for reading my complaint. This complaint is to imform consumers of the acts of, "TriClear".

    Note: I am not affilated with TriClear and/or its third parties. And am not advertising anything, I simply am expressing my knowledge of this company, "TriClear".

    0 Votes
  • Na
    Natalie Irizarry Jul 28, 2008
    This comment was posted by
    a verified customer
    Verified customer

    yea the same thing happened to me i keep calling and they say that their offices are closed.

    0 Votes
  • Na
    Nancy Taketa Jul 15, 2008
    This comment was posted by
    a verified customer
    Verified customer

    would like to cancel any order, tried the free trial and it doesnt work like expected thanks

    0 Votes
  • Su
    Sue Jul 09, 2008
    This comment was posted by
    a verified customer
    Verified customer

    So much for a free trial! Yes the ad says you need to send the product back in 14 days for a free trial, but what acne product even works that fast. I have been told over and over again that six weeks is a reasonable time frame to evaluate the effectiveness of an acne treatment. So... I let the time lapse to really give the product a chance and about the time I had given up, another box of Auto ship product arrived. In tiny little type at the bottom of the web page you can access a toll free number for customer service. When I told them that I had an unopened box to return, they said they were sorry, but they can only give refunds on the trial product shipment. All auto ship product is a final sale. After accusing them of being a rip off company, they finally agreed to refund me $40.

    Conclusion, not only did this product not work on my adult acne, but the company is obviously trying to make some serious cash with the auto ship program.

    0 Votes
  • Sc
    SCM Jun 17, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Don't sign up for the free trial. IT'S NOT FREE!!! They get you in the fine print they know you won't read.

    0 Votes
  • Ci
    Cindy Walton Jun 17, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Triclear is a total waist of money and the company is a crock! They take your money without your knowledge or authorization...don't buy this product.

    0 Votes
  • Ol
    oliver nestor May 20, 2008
    This comment was posted by
    a verified customer
    Verified customer

    The Company Triclear has unlawfully debited my bank account on at least 7 occaisions for a product i never ordered.
    Now i would like to have this product shipped back to the Company.
    Please advise me how i will go through this process.
    I want your Company to reimburse me.
    Your cooporation would be very much appreciated.
    Thank You.
    Oliver Nestor

    0 Votes
  • Be
    bettye greenwood May 17, 2008
    This comment was posted by
    a verified customer
    Verified customer

    please email me [email protected] with my rmr number so i can return your cd.

    0 Votes
  • Be
    bettye greenwood May 17, 2008
    This comment was posted by
    a verified customer
    Verified customer

    i want my money put back in my bank.

    0 Votes
  • Be
    bettye greenwood May 17, 2008
    This comment was posted by
    a verified customer
    Verified customer

    please foward the number you want me to foward with the cd in order to return them.

    0 Votes
  • Ma
    Marjorie May 12, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I have read everyones complaint about this company and I couldn't believe it. I never heard of this company until I received a package from them today and tried to call them and both there numbers were busy. I called my credit card company and they told me that I have 7 charges from them. I immediately put a block on my credit card and got a new number along with a dispute form. The good thing about my credit card company is that they put back all those charges and will file a formal complaint about the company and give me an opportunity to dispute it. I already filed a complaint with the BBB in california. My advice is to contact your credit card company and put a block on your card and replace it with a new number. These people are nasty, money hungry people. I hope that everyone who is a victim of this company will come out ok. I wish you the best!

    0 Votes
  • Sm
    S M N May 07, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I never ordered, yet they had my name, address
    phone # and card number. I called to cancel, they were unable to verify how the order was "placed".
    I assume that some other retailer I bought from sold my info - I disputed the charge on my card and requested closure under the compromised number.

    0 Votes
  • Sa
    Sarah Mar 25, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I have tried everything...even ProActive. TriClear works for me and I have had no problems with customer service. I think you just have to find what works best for your skin. I am a firm beliver in you only get one face; so price should not matter. Best wishes!

    0 Votes
  • An
    Angelina Mar 25, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Hi,

    I am following up on your account and would like to make sure that you have received the help you needed with our Customer Service Center . We want to make sure we continue to exceed your expectations.

    We are striving to make sure we over achieve Customer Satisfaction.

    Please contact us if you need further assistance, we are staffed Monday-Friday 6am-5:30pm Pacific Standard Time and Saturday 7am-3:30pm Pacific Standard Time [protected]

    Sincerely,
    Angelina
    Customer Care Specialist

    0 Votes
  • Po
    poor me Mar 21, 2008
    This comment was posted by
    a verified customer
    Verified customer

    This is what happend to me.
    I ordered some tickets from ticketmaster.com, and I have to choose some "Free" product comes with it.

    Unfortunately, I choose this product, then I received it at the end of the month.

    This is only & only reason why I got this product.

    I had to choose one of the " Free" somples, otherwise I couldn't get ticket from website.

    Well...Then I stuck with company as others told already.
    They unauthorized charge me, keep charging every month etc... etc...

    Of cource I called them to canceld but UPS guy places this product front of my door every month.

    What is this?

    I s this some kind of new terrorism or what?

    I wonder how the hell they got my account NO...

    Don't get close to them. They are DANGEROUS!!!

    0 Votes
  • Ca
    Carie Bringard Mar 17, 2008
    This comment was posted by
    a verified customer
    Verified customer

    To whom it may concern:

    Last week I had ordered Spanish CDs for my computer, and I have recieved German CDs please contact me by e-mail if you can so that we can fix this problem.

    0 Votes
  • De
    delilah delantar Mar 12, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Thn for letting me try the triclear! But ruin my face!!! and you guys charge me 75 dollars for that!! But i dont want it!! you guys charge with out asking me first!!! Please charge the 75 dollars back in my account..tnx...

    0 Votes
  • Wo
    Wolfgrl Mar 03, 2008
    This comment was posted by
    a verified customer
    Verified customer

    You have 14 days to cancel your trial and if you don't you may get a bad surprise in your bank account and by the time it takes you to figure this out they say the 30 day return policy is up even though you haven't gotten the product!!! It cost 69.95 dollars for the first month of it then the price goes up to 73 dollars. So DO NOT USE THIS PRODUCT.

    0 Votes

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