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Mo Shaben and his shady dealerships need to be shut down. On November 30, 2014 I purchased a Jeep Patriot for $14, 000. I was told by the salesman that the mechanical inspection he provided was thorough and continued to convince me that dealerships registered with AMVIC (I now know what a joke AMVIC is and as long as they are responsible for Consumer Protection in Alberta, consumers have zero protection - but that is a whole other complaint) are bound by law to conduct a comprehensive inspection. I felt safe in not getting a second inspection done, which is the reason I chose to purchase from a dealer as opposed to privately. Within months of owning my vehicle, I started to really notice poor handling. When my husband removed a front tire he noticed leakage from the boot at which time I decided to take it to a mechanic. Turns out that I needed over $3, 000 in repairs to make it safe to drive. Other necessary work will cost me an additional $3, 000. I contacted Touchdown Auto to express my concerns and they, in a nutshell, said that it is normal wear and tear and I must have did something to cause that damage. I know I didn't and explained to them that their mechanic that did the inspection "missed" a lot of damage, at which point I was told I was demeaning their mechanics and was hung up on. To this day, they say that I hung up on them. I tried calling back a number of times to get them to help me. One salesman said he will work something out for me and never heard back from him. Another time I placed an anonymous call to enquire about my vehicle as they were (and still are today) actively advertising it for sale. They told me it was still available but I couldn't come see it because it was "rolling with a customer" who is interested in buying it. But...they have lots of other great vehicles... I have never dealt with a more cowardly, conniving con artists as those who work for Mo Shaben's auto dealerships - Crossline on the Fort, Crossline West, Corssline Truck, Auto City Edmonton, and Touchdown Auto. Please, take this as a warning. Do not buy from any of the dealerships owned by Mo Shaben. The majority of their vehicles are purchased from auctions in damaged conditions. Funny how the Carproof they provided me didn't show this, but the one I pulled afterwards showed it very clearly. Hmmmmm... AMVIC has done nothing to help and I will be writing a complaint about them next. What a useless organization. I know there are people out there who say "what were you thinking not getting your own inspection?" I get it, I should have but put faith in the company that they were honest. OMG. I have learned a valuable, but expensive, lesson. I will never buy from a car dealership again - small or big. Again - avoid Touchdown Auto, Crossline, and the other back alley dealerships that Mo Shaben owns.
After on-going discussions with representatives of Touchdown Auto, the dealership from which I purchased the 2014 Jeep Patriot, I am happy to provide an update to my complaint posted in October 2015.
In 2014 I purchased a 2009 Jeep Patriot from Touchdown Auto, one of the dealerships that comprise Crossline Auto Group. At the time of purchase, I made the decision to forego an independent inspection and accepted the vehicle assessment report provided to me by Touchdown Auto at the time of purchase.
At the time I posted the negative comment I was overwhelmed by unforeseen costly repairs to a vehicle that I purchased just months before which made it difficult for me to effectively engage the dealership in discussions about potential financial compensation. I chose instead to express my opinion about what I perceived as a negative experience through an unfavorable online review. Within this review I stated that the Car Proof they provided did not disclose that the vehicle was purchased through auction. I later learned the Car Proof report that Touchdown Auto provided did disclose that the vehicle was purchased at an auction. Upon understanding now what I didn’t then, and through the integrity demonstrated by Mr. Shaben, we were able to work through the necessary steps to facilitate a mutually acceptable resolution.
The dealerships, including Touchdown Auto, within the Crossline Auto Group are well established throughout Edmonton. The financing options they offer have allowed many customers to move away from high-interest loans to owning a quality vehicle at much lower interest rates. Crossline’s quality service and commitment to customer satisfaction is reflected in the many positive reviews you can read online.
After on-going discussions with representatives of Touchdown Auto, the dealership from which I purchased the 2014 Jeep Patriot, I am happy to provide an update to my complaint posted in October 2015. In 2014 I purchased a 2009 Jeep Patriot from Touchdown Auto, one of the dealerships that comprise Crossline Auto Group. At the time of purchase, I made the decision to forego an independent inspection and accepted the vehicle assessment report provided to me by Touchdown Auto at the time of purchase. At the time I posted the negative comment I was overwhelmed by unforeseen costly repairs to a vehicle that I purchased just months before which made it difficult for me to effectively engage the dealership in discussions about potential financial compensation. I chose instead to express my opinion about what I perceived as a negative experience through an unfavorable online review. Within this review I stated that the Car Proof they provided did not disclose that the vehicle was purchased through auction. I later learned the Car Proof report that Touchdown Auto provided did disclose that the vehicle was purchased at an auction. Upon understanding now what I didn’t then, and through the integrity demonstrated by Mr. Shaben, we were able to work through the necessary steps to facilitate a mutually acceptable resolution. The dealerships, including Touchdown Auto, within the Crossline Auto Group are well established throughout Edmonton. The financing options they offer have allowed many customers to move away from high-interest loans to owning a quality vehicle at much lower interest rates. Crossline’s quality service and commitment to customer satisfaction is reflected in the many positive reviews you can read online.
Hi Vera,
I have dealings with Moe from another dealership he opperates. I've been taken and I'm looking for help.
I am dealing with the same thing- would you care to compare stories and move forward together? I recently received information. On an organization that monitors AMVIC. My email is Vera.w.scott@gmail.com