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"DO NOT ORDER FROM THIS COMAPANY! I recently ordered a toner cartridge from them. The toner didn't even print 20% of yield advertised. When I returned the cartridge in person they told me, "the cartridge was empty and they couldn't verify the page count." They said the best they could do was offer me free shipping on my next order. WHY WOULD I ORDER FROM THEM AGAIN? THEY ARE THE #1 ONLINE TONER INK RIP OFF! "
Customer service is horrible. I ordered some Canon toner cartridges from the place. They send me the right ones but they don't fit for some reasons (not sure where they got the non-OEM cartridges). Instead of just sending me the returned label and refunding the fees, they gave me this run around (like I can't make the decision and the owner is not available). I finally had to call my credit card company and requested stop payment.
Had almost the exact same experience, ordered a knock-off HP 63 XL black cartridge and I would say I printed MAYBE 20% of the pages I should've got with a real one. And was then told by TonerPirate "We don't guarantee page count" and was not even offered free shipping on my next order, was offered NOTHING. Not that I would've ordered again from them anyway!
Worst customer service I've ever had to deal with. Toners leaked, malfunctioned, and ink levels are not recognized by the printer. Giving the benefit of the doubt, i contacted them kindly the first time as only one was faulty. They sent a cartridge to me telling me they would exchange it but if the one i was sending back was more then halfway used they were going to charge me. ? Lol first red flag. As i was processing that return the others started to leak and malfunction. I followed up and let customer service i was not happy with my purchase and that i was sending all of them back and kindly requested a refund. After several back and forth emails literally having to negotiate a refund, I sent all of them back and waited two weeks with no response. I follow up about my refund request and they tell me that i sent back the cartridges in a box with no protection and they are scratched so since the garbage toners to begin with “we’re not repairable” so i was not entitled to a refund. I never leave bad reviews, but this was well deserved. Pirates are the perfect name for this company as that’s is exactly what they are. BUYERS BEWARE!
The subject line tells the story of an attempt to buy a toner cartridge for a Brother printer. I recomend using some other vendor over TonerPirate of 14781 Memorial Dr. Houston, TX.
I ordered a ink cartridge and it was 6 months out of date.Notified them and still waiting for a response.
Worst company I have ever bought toner from. Cartridge was not filled to capacity. The cartridge would not reset my printer's toner indicator. Claimed I printed enought to use 25% of the toner before I sent it back. That would 1500 pages. I printed 3 test pages.
DO NOT USE TONERPIRATE OF HOUSTON!