Menu
Categories About us Consumer FAQ Business FAQ
FAQ
Consumer FAQ Business FAQ
CB Online Shopping thredUP Customer service contacts
thredUP
Reviews ComplaintsContacts
How to contact? Address Phone Email Website Working hours Category Socials Alternatives Alternatives About Common information FAQ Overview Overview Overview Additional information Mobile applications
thredUP Customer Service Phone, Email, Contacts

thredUP
Customer Service: Phone, Email, Contacts

thredUP's customer service contact info has been verified by the ComplaintsBoard team. We made sure it's all legit and accurate, so you can trust it! đź‘Ś
www.thredup.com
www.thredup.com

Learn how the rating is calculated

4.3 790 Reviews 123 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint
Reviews ComplaintsContacts
How to contact? Address Phone Email Website Working hours Category Socials Alternatives Alternatives About Common information FAQ Overview Overview Overview Additional information Mobile applications

  1. thredUP contacts

  2. thredUP phone numbers
    +1 (617) 575-9676
    +1 (617) 575-9676
    Click up if you have successfully reached thredUP by calling +1 (617) 575-9676 phone number 0 0 users reported that they have successfully reached thredUP by calling +1 (617) 575-9676 phone number Click down if you have UNsuccessfully reached thredUP by calling +1 (617) 575-9676 phone number 1 1 users reported that they have UNsuccessfully reached thredUP by calling +1 (617) 575-9676 phone number
    Customer Service
    +1 (925) 266-5950
    +1 (925) 266-5950
    Click up if you have successfully reached thredUP by calling +1 (925) 266-5950 phone number 0 0 users reported that they have successfully reached thredUP by calling +1 (925) 266-5950 phone number Click down if you have UNsuccessfully reached thredUP by calling +1 (925) 266-5950 phone number 0 0 users reported that they have UNsuccessfully reached thredUP by calling +1 (925) 266-5950 phone number
    Walnut Creek Store
    +1 (737) 205-1718
    +1 (737) 205-1718
    Click up if you have successfully reached thredUP by calling +1 (737) 205-1718 phone number 0 0 users reported that they have successfully reached thredUP by calling +1 (737) 205-1718 phone number Click down if you have UNsuccessfully reached thredUP by calling +1 (737) 205-1718 phone number 0 0 users reported that they have UNsuccessfully reached thredUP by calling +1 (737) 205-1718 phone number
    Austin Store
    +1 (415) 402-5202
    +1 (415) 402-5202
    Click up if you have successfully reached thredUP by calling +1 (415) 402-5202 phone number 1 1 users reported that they have successfully reached thredUP by calling +1 (415) 402-5202 phone number Click down if you have UNsuccessfully reached thredUP by calling +1 (415) 402-5202 phone number 0 0 users reported that they have UNsuccessfully reached thredUP by calling +1 (415) 402-5202 phone number
    More phone numbers
  3. thredUP emails
  4. thredUP address
    114 Sansome St., 5th Floor, San Francisco, California, 94104, United States
  5. thredUP social media

What category is thredUP related to?

thredUP is related to the Online Shopping category.

How to contact thredUP customer service?

What are the phone numbers for thredUP?

The phone numbers for thredUP are:

What are the Email addresses for thredUP?

The Email addresses for thredUP are:

  • Support:
  • Executive:
  • Legal:
What are the social media links for thredUP?
What is the address of thredUP?

The address of thredUP's is 114 Sansome St., 5th Floor, San Francisco, CA 94104, USA.

What is thredUP's website?

thredUP's website is www.thredup.com

Additional information

Return Address

thredUP Distribution Center, 2992 Alvarado Street, Unit A, San Leandro, CA 94577

Locations and Hours
Walnut Creek, California
Walnut Creek Pop-Up, 1450 Mount Diablo Blvd, Walnut Creek, CA 94596
Monday – Sunday, 11 a.m. – 6 p.m.
 
Austin, Texas
10910 Domain Drive Suite 112, Austin, Texas 78758
Monday - Saturday 10 a.m. - 9 p.m.
Sunday 12 p.m. - 6 p.m.

thredUP information: contacts, address, founders, CEO, services, and products

thredUP is a multinational company.
Expand Collapse all
How to write a complaint about thredUP?

To write a complaint about thredUP and get an answer from the officials of thredUP, Complaintsboard.com's objective complaint writing and answer providing system can be used. Product shipment, payment, communication, billing, and any kind of service-related complaint about thredUP can be filed via the specific thredUP complaint section.

Frequently asked questions (FAQ) about thredUP customer service
Expand Collapse all
What is thredUP?

thredUP is an online thrift fashion marketplace.

How to contact thredUP?

You can contact thredUP at +1 617 575 9676

Where is thredUP located?

thredUP is located at 114 Sansome St., 5th Floor, San Francisco, California, United States - 94104.

Can I return items at thredUP?

You can return your items within 14 days of the delivery. You cannot return or get a refund for any final sale items.

Can I get a refund at thredUP?

You can request a refund if your item is in the same condition in which you received it. Keep in mind that you will be charged a $1.99 restocking fee per item and the original shipping costs are not refunded.

Can I cancel my order on thredUP?

Once your order is processed, you cannot cancel or modify it.

Can I track my order on thredUP?

You will receive the tracking information in your email and your “Orders” section on the website.

Does thredUP offer international shipping?

thredUP delivers to Canada and the USA only.

Is thredUP legit?

thredUP is a legitimate platform, however, their customer support seems to be rather inefficient. The company does not address complaints on our platform and users often have issues with the sellers and the returns process.

Is ComplaintsBoard.com associated with thredUP?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with thredUP Customer Service. Initial thredUP complaints should be directed to their team directly. You can find contact details for thredUP above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about thredUP. Discuss the issues you have had with thredUP and work with their customer service team to find a resolution.