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Therma Tru

Therma Tru review: Door

H
Author of the review
9:15 pm EDT
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I would like to give them zero stars. The door on my therma tru front door spontaneously broke and I bought a brand new house straight from the builder. It is 1.5 years old with no evidence of tampering at all. I called my builder who is claiming this is not their problem. I called therma tru who said that glass is not covered under warranty unless defective. I said this must be a defect and they should fix it but they said they stand by their door and this must be an exception. Oh so my exceptionally crappy door that shattered is something they won’t stand by. They are an awful company and won’t cover anything even when they are at fault. I am still waiting for the claims person to call me back.

Desired outcome: Replacement of door

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The complaint has been investigated and resolved to the customer’s satisfaction.
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