The Walker Group Thru W3 Solutions review: The appliance extend warranty service and management of said policy

Over a month to get an ice maker repaired/replaced for the 5th time in just over 4 years. The same ice maker has been non-functional over 6 different times. However your crazy lemon clause actually prevents me from getting a new fridge! If that was not ridiculous enough of a problem, I had to deal with Chris S. of the Walker group Cust Svc Dept who is both rude and dismissive. He has lied to me and even threated to terminate the warranty service. He will not let me speak to his supervisor or boss. He will not reply to my questions in writing. So I have asked for the phone calls and service records. He will not reply to how I can get them or provided them. He is fighting with the repair company they work with to reduce the cost of the repairs while holding on the files for a decision for a second time now. Each time for a week vs the typical 24-48 hours. Chris wants me to take my W3 Solution complaint to Samsung? There are over 25 emails and 20 calls on this issue already. This needs to stop and be corrected beyond just fixed or replaced.