The Times Of India / Economic Times Subcription — Bad customer service
My name is Ms. Hemlata Tiwari, and I am a resident of Vasai (E), Evershine City. One of your RRE’s Mr. Ravindra Vaik (RRE code 2488 Mob No: [protected]) had come to my door on 12th dec 2006 with a special offer to subscribe Economic Times with annual fee of Rs. 85/- provided I start with Times Of India subscription. Order No: MMET12 386494, I agree to the terms & paid him by cheque (chq no:282180 dt:13/12/06 HDFC Bank). Mr. Vaik promised me that my subscription would start on 1st Jan 2007.
On 1st jan 2007, I did not receive my subscription hence I called him to inquire. He said, he will get in touch with the vendor here ( S.V. Das vendor code:AV721, Area code:MA044) & that the subscription would start the next day. I still did not get it. So I followed up again & this continued for 2 more days after which the RRE, Mr Ravindra Vaik had switched off his cell ph, never took my calls, disconnected me in mid sentence, which was an unacceptable behavior from a representative of The Times of India.
However, I contacted your office no. which was given on the back of my order receipt. I spoke to a customer service rep named Seema who took the required details & promised that my subscription would start the next day, which failed to happen. I also lodged a complaint against the RRE, & she said the matter will be escalated to the Area Executive. When I called her up the next day ie on 5th jan 2007, she said that the date of subscription was postponed to 8th jan 2007. But as usual I never got my paper that day as well. I spoke to Seema again, & she said it will start from the next day. By this time, which is very obvious, I had reached the heights of frustration. I spoke to another customer service rep, Mitali, who said that the subscription is postponed to 16th jan 2007, & also that my cheque has still not been credited to their a/c, hence my order failed to be dispatched. I checked with my Bank & was informed that chq no. 282180 was not presented to them.
Mitali had promised that she’ll follow-up with my case & trace the cheque. I’ve still not got a call. I just spoke to the RRE again, who said that he had submitted my cheque to the office. I asked for a manager’s no. He asked me to call him back, and when I did, he had switched of his cell phone.
I am really very unhappy with the horrible customer service provided to me by The Times of India. I either want my issue to be resolved or I need to cancel my subscription. Such incompetence is unacceptable.