A watch had its battery replaced. The back was broken. The jeweler, Frank Poissant owner of the Karat Patch refused to even discuss the damage to the watch. He was hostile, abusive, insulting and unprofessional.
I brought a 1 year old designer digital watch (Diesel) in for a battery replacement. I had been to several watch repair places who said the replacement was too complicated for them to do.
At the Karat Patch I explained that this watch was waterproof. The clerk accepted the repair, and replaced the battery.
When my son took a shower his watch filled with water and stopped working.
A friend who works in watch repair offered to take the watch back to the Karat Patch. The owner (Frank Poissant) refused to accept any responsibility for the damaged caused by the repair. He acknowledged that the watch had been water damaged, and that the (substantially thick) stainless steel back was so bent that there was an obvious gap between it and the watch body. He did nothing else but swab the watch with a q-tip. He was patronizing and indirect and made no other effort to resolve the problem.
The following day I came to the Karat Patch with the still broken watch. Mr. Poissant had not confessed that an unskilled clerk had undertaken the repair. I repeated my service issue. He became abusive, cursing and insulting me, and ultimately demanding that I leave his shop. He refused to take ownership of the damage, he called the two other watch professionals that I consulted "Idiots", he was aggressive and threatening. He actually said he "Didn't give a ### about my watch" and that he "Didn't like my big mouth".
The Karat Patch Jeweller, is in, at #100, 5253 Richmond Road SW. Calgary, Alberta
The complaint has been investigated and resolved to the customer’s satisfaction.