The City Bank Limited review: scam with clients; most worst and delay banking sector in bangladesh

Hello
I am using The City Bank Limited Credit Card,
I requested Replace my Visa Card, They told me takes 3-5 working days, Request submitted 20/02/2020 and its now 01/03/2020 still not yet received card,
When i called Hotline number 16234 they showing me just excuse excuse. Please avoid that bank they actually too bad in support and bad committed.

Thanks