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I hired Terracon to do a Phase I and Phase II. But they made mistakes and were unprofessional. Their service tech lied. Then their office manager tried to cover up their mistake. I considered filing a lawsuit against them. I contacted David Gaboury, their president and CEO. No response. No satisfaction. They have zero integrity and are not someone to work with.
The complaint has been investigated and resolved to the customer’s satisfaction.
I hired them to do QC materials testing - I noticed that their technician was leaving during the grading operation. When confronted he said that he had to go to other jobs. I asked the office manager why he wasn't present on my site and was told " we do that with all our guys, they test to keep the earthmovers in line." Long story short, they were billing 8 hrs but only present for 4 hrs. My site was graded improperly, now I have settling issues and only 1 of the planned 4 buildings can be built. My company will need to sue in order to recoup our losses.