The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
Tera Innovations - Immune SoftAnti-virus program no longer supported, no updates, no answers to email

I purchased a 3-year license to an anti-virus program called "Viruscape" in July of 2006. I haven't been able to update the program since September. The company (Tera Innovations) no longer supports the program. When you go to their website, you receive the following message:

"Tera Innovations Public Statement

Although we regret to leave the antivirus market, our ViruScape 2.0 code has been acquired by another antivirus company and ViruScape 2 will not released to the public. Current users of ViruScape will continue to be updated. ViruScape v1 will no longer be available for purchasing, and the installation download for ViruScape has been removed.

Thank you for your interest and we apologize for any inconvenience.

-Tera Innovations, Incorporated."

They have been taken over by a company named "Immune Soft", but there's no mention of Viruscape updates on their website, and they don't respond to emails.

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

    IN THE NEWS

    Unhappy consumers gather online at Complaintsboard.com and have already logged thousands of complaints.
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
    A consumer site aimed at exposing unethical companies and business practices.
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
    You'll definitely get some directions on how customer service can best solve your problem.
    Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.