Telenor review: Internet services

Dear Telenor Customer Care,

I hope this letter finds you well. I am writing to express my profound dissatisfaction and disappointment with the quality of internet services provided by Telenor in my area over the past year. It is with great regret that I have to bring this matter to your attention, as it seems that my repeated attempts to address these issues through your customer support channels have yielded no significant improvement.

For the past year, I have been a loyal Telenor customer, relying on your network for my internet needs. Unfortunately, my experience has been marred by consistent problems, poor connectivity, and a complete lack of resolution from your end. The issues I have faced include:

Inconsistent Internet Speed: The internet speed provided by Telenor has been consistently slow and unreliable. Basic online tasks such as web browsing, streaming, and video conferencing have become a frustrating ordeal.

Frequent Disconnections: I frequently experience sudden disconnections from the network, disrupting my work, communication, and entertainment.

Unresponsive Customer Support: Despite numerous complaints lodged with your customer support, the issue remains unresolved. The lack of follow-up and communication from your team is indicative of a lack of concern for your customers' problems.

Mismanagement: I have encountered staff members who seem ill-equipped to handle customer complaints. Their lack of knowledge and unresponsiveness only added to my frustration.

As a paying customer, I find it unacceptable to continue facing these issues without any meaningful resolution. It appears that Telenor's commitment to customer satisfaction and service quality has fallen far short of the standards one would expect from a reputable telecom provider.

I kindly request that you take immediate and decisive action to address these issues and provide a viable solution. I believe that Telenor has the capability to deliver reliable and high-quality internet services, and I urge you to rectify the situation promptly. I have attached a list of previous complaint reference numbers for your reference.

If these issues persist without any meaningful resolution, I may have no choice but to consider terminating my contract with Telenor and seeking an alternative service provider. However, I would prefer to continue being a loyal customer if the problems can be resolved in a timely and satisfactory manner.

I request that you respond to this complaint in writing within 10 business days from the date of this letter, outlining the specific steps you will take to address the problems I have raised. You can reach me at [Your Phone Number] or [Your Email Address] to discuss this matter further or to provide updates on the resolution process.

I trust that Telenor will take this matter seriously and work diligently to improve the quality of service provided to its customers.

Sincerely,

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